Desktop 3.1 Missing App Buttons on Install

I have a working IIIxe and a Zire 31 with a screen that no longer accepts input.  I am trying to regroup on the IIIxe until I can get a new phone with the works.  The problem I am having is when I install the 3.1 Desktop software on my XP laptop I only get the Memopad and Install buttons on the left side of the screen.  The folders for the rest are there but I can't access the apps.  I even tried copying my old data into the folders but that didn't work.  Any ideas how to get all buttons available?
Future problem when above is solved, is it possible to downgrade my data from the 4.1.4 Desktop software used by the Zire to the 3.1 used by the IIIxe?
Thanks,
Roy
Post relates to: Zire 31

zire 31 will not work with the software for IIIxe. instead the IIIxe will work with the software for the zire 31 since it has backwards compatibility.
im not sure what's going on with the software but it looks like an installation issue.
try doing clean uninstall the software from your XP PC. here's how to do it.
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&message.id=41143&query.id=57774#M...
after that you install back the software for the zire 31 then hotsync for the first time.
open palm desktop and check the applications. if it's still behaving the same.
do the following:
1. right click on the palm desktop icon
2. choose properties
3. go to compatibility tab
4. uncheck everything that are being check
5. click ok
6. reopen palm desktop
Post relates to: Treo 680 (Unlocked GSM)

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