Desktop agent keeps initalizing, cannot uninstall either

For a few weeks now my Desktop agent keeps initalizing and it kicks me out of the supervisor console. When I try to install another version it says "A conflicting application has been detected. See product documentation for a listing of valid configurations.
There is not an option in add/remove to delete the program either
Used the documents that cisco has on their site to manually uninstall and they do not point me to a useful solution
deleted the folder that contains agent and it cannot install a new copy
Update
By deleting the supervisor console it removed the agent, this did not fix the issue after reinstalling
Any suggestions?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Sometimes, if an older version won't uninstall, installing a newer version and then removing it will complete the removal of the old one as well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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