Desktop agent (v7) error resource device is off

I am trying to change the phone for one of my helpdesk reps.  We are switching him from a 7940 to a 7960.  All of the same lines are setup on both phones.  When he attempts to log into the desktop agent (v7) and use the new phone he gets an error stating resource device is off.  I've verified the new phone is associated with the rmjtapi user and that the IPCC extension is still correct.  Do I have to remove the 7940 from call manager before he can use the 7960?

Hi Tony,
1.Yes, under route plan report in call manager make sure is not more than one entry (which should be for 7960) and delete the entry with 7940 which eliminate the shared line
2. Make sure the user id associated with the 7960 MAC address
3. Make sure Allo control of device from CTI checked
4. Reset the phone from the call manager phone page and then try login
regards
Mohan

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