Desktop app can't login

I can't login to the desktop app. It only says that my password/username is incorrect despite using the same for both on the web player. I've tried resetting my password twice and no caps lock isn't on or anything like that, but it only tells me that my username/password is incorrect. I can log in to the web player just fine. Edit: and now my Playstation 4 application cannot login either. Same problem.

If you are not using the latest build of Story then I'll advice you to uninstall the current version of Story from your machine and get the latest one from story.adobe.com/AIR/AdobeStory.air and install that.
If you are still not able to signin properly in the application and you are a Story plus user then do the following on your mac: (we have seen this issue only on mac machines, let us know if it's otherwise)
1. Make sure Story is closed.
2. Go to ~/Library/Application Support/Adobe/AIR/ELS/
3. Now rename the folder com.adobe.adobestory… [Just put something at the end] [NOTE: Do not delete it as we may need it later]
4. Relaunch Story and try to login.
If you are a Story free user then you can contact us @ DL-AdobeStory-Support <[email protected]> we'll help you get past the issue.
Thanks

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Creative Cloud desktop app won't login

Creative Cloud desktop app won't login any more keeps saying
"Unknown Server Error - Sign in is currently unavailable. We are unable to access your account
Please try again later.."
it's been like this for a week.. alll the other apps are signed in OK...
I've reinstalled Creative Cloud app but still not working...
imac - intel i7
OSX 10.7.5

Hi,
Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Thanks
Kapil

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

(DESKTOP APP) Can't acsess script in offline mode anymore.

I can’t access my documents using Desktop App in offline mode.
When I go offline all my documents turn marked “RED” even they were marked “GREEN” in online mode.
When I try to open a script in Offline Mode I get the following error: “You are trying to open document in offline mode that has not been downloaded fully from Adobe Story account. …” Even though all documents have been downloaded …
I thought the whole Idea of the DESKTOP APP is to able to work offline.
Any idea?
Thanks for your support, Carsten
System:
Windows 7 Professional SP1
Adobe Story CC 2014 3.0.0
Adobe Air 15.0.0.356

I have tried that, I opened document, went offline, closed document and tried to open it again - but it won't work and I got the same error.
This is problem affects all my documents. I can't open any of my documents in offline mode. Only one project somehow is not affected.
Cheers,
Carsten

Creative Cloud for Desktop app Launch at login (solved)

I’ve had an issue with Creative Cloud for Desktop app (using Windows 8.1 Update 1 x64) – regardless of what has been set on my Preferences > General Tab > Launch at login, my app didn’t start at logon (system startup).
I’ve tried:
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Remove the startup Key from registry stored under: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]. Restart. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
reinstall Creative Cloud for desktop app. Didn’t help.
rename the OPM.db file (as described here: http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html). Didn’t help.
Finally - since the CC app is actually and x86 application - I’ve moved the startup entry from the x64 Run Key [Wow6432Node\Microsoft\Windows\CurrentVersion\Run] into the common x86 [Microsoft\Windows\CurrentVersion\Run].
Simply:
a. Remove:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
a. Create:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
And you know what? it woooorks!!! Now my app starts with windows!
I'm sharing this in case someone else has run into the same problem.
Best Regards,
Pawel Kuc
<Removed by Moderator>

thanks John
I am an Admin User although I would install using Run As Admin
64 bit Dell Laptop
Windows 8.1 - update
Windows Firewall
Kaspersky Anti-virus - not tried turning off but will do so and respond
All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)
Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline
Originally received an update for the desktop app, which failed to install
Tried repeatedly (including turning off firewall) but no luck
Uninstalled the desktop app - after following a link in one of the forums
downloaded the new desktop app - installed - perfect
Other application updates installed perfectly, including the big update for Muse to 64 bit
Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.
Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(
Leslie

Remote Desktop Connection can't login to restarted PC

I can access my XP Pro PC using Remote Desktop Connection after I have logged in locally but if I attempt to access it after a restart, or after a startup from shutdown, I get a error message:
The client could not connect to the remote computer.
And then a list of reasons why it may not be working (non of which - as usual - apply).
I can access the PC with it's local keyboard and mouse and login in locally, then connect using Remote Desktop Connection on my mac just fine, but if I shut the PC down, restart it and try logging in from the Mac I get that error message.
BTW I tried finding info about this on the msft site but it's really useless.

Basically you can't login as the PC is not connected to the network.
Use the XP PowerToys to automate the login process.
http://www.microsoft.com/windowsxp/downloads/powertoys/default.mspx

Win10 file explorer can't see MyCloud but desktop app can.

I am using the final Win10 software (well, build 10240 anyway). Previous builds all worked fine with MyCloud but now file explorer doesn't show it under Network. However the WD Cloud app can see everything on it and I can access the device ip address in my browser ok. I'm missing something very obvious I think but what?!Brian

I don't know the drive name. There is WD service running which says it is for 'discovery' but I knew that since WD software can see it, just file explorer can't.

JavaFX desktop app can't read files

Hi!
I have a javaFX application with Java and JavaFX mixed code what works fine when I start it using : javafx -cp ... appClass
But when I try to start it using: javaws app.jnpl it doesn't work (Main stage does not displayed)
I found that app silently fails at first disk access: somewhere like that
File folder = new File(".");
File[] listOfFiles = folder.listFiles();
for (int i = 0; i < listOfFiles.length; i++) {... in Java class
or that :
design.label.text= new File("test").getAbsolutePath();in Java.fx class
I never used Java Web Start before.If that is a web start access limitation or restriction is there any way to bypass it?
Thank you.

It's probably the case.
Modify the options of Java in the control panel to automatically display the Java Console when starting a program or an applet so you can try to see any uncaught exception. You'll probably get a SecurityException or an IllegalAccess.
You'll then need to change your JNLP to request all permissions and to sign you app (see Java Web Start documentation on how to generate a temporary certificate - also NetBeans can do that for you, have a look at the project's settings).

You've Been Signed Out Error - Can't login to Desktop App

I cannot sign in to my CC desktop app, so I can't sink with typekit or update any of the applications. Every time I enter my credentials, I get a screen that says you've been signed out, see below. I attempted to delete the opm.db file, no change. I uninstalled and reinstalled the CC app, no change. Please help.

Hi erikrfullerton,
Do you have any security software running on your machine? Are you on a managed network? Have you followed the steps mentioned in the article: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html.
Regards,
Romit Sinha

Can't login to story desktop app build 1091

I can login into the web app no problem. When I open the desktop app I login in, it loads then returns me to the login screen. I can do this over and over and it doesn't change. I've reinstalled and still can't login. CS6 creative cloud.

If you are not using the latest build of Story then I'll advice you to uninstall the current version of Story from your machine and get the latest one from story.adobe.com/AIR/AdobeStory.air and install that.
If you are still not able to signin properly in the application and you are a Story plus user then do the following on your mac: (we have seen this issue only on mac machines, let us know if it's otherwise)
1. Make sure Story is closed.
2. Go to ~/Library/Application Support/Adobe/AIR/ELS/
3. Now rename the folder com.adobe.adobestory… [Just put something at the end] [NOTE: Do not delete it as we may need it later]
4. Relaunch Story and try to login.
If you are a Story free user then you can contact us @ DL-AdobeStory-Support <[email protected]> we'll help you get past the issue.
Thanks

I can't login from the desktop app - "Login error. Please contact the Admin."

1) Does anyone have the same problem as described below?
2) Does anyone know how to fix it?
When I try to "work online" from the desktop app, I get asked to log out of offline, then log into online. When I put in my username and password, it gives me the error "Login error. Please contact the Admin." I've clicked the link "Trouble logging in?" and followed instructions to reset my password, which I successfully reset to a new one. I still get the error.
I have a subscription to Adobe Story Plus and am working offline/online using the desktop app. I haven't logged in to sync my documents in about a month. My account is in good standing (paid 2 weeks ago according to my account transactions screen). I'm now trying to collaborate, so it's important that I be able to sync.
Any help would be greatly appreciated.
Thanks,
John

Hi Rohit,
Thanks for your response. I've resolved the problem myself, and you may be
interested to know how in case it happens again with another user - I
thought maybe it was a versioning discrepancy and I was right (I assume).
However, I couldn't update my desktop software (or I couldn't figure out
how to update it) until I rebooted my machine, then Story went into an
auto-update sequence.
After it updated, it logged in and sync'd just fine. Classic "help"
question where the answer basically was: reboot. I shouldn't tried that
before I posted!
I hope that helps.
Thanks,
John
On Mon, Jun 16, 2014 at 3:02 PM, Rohit (Story Team) <

Can we login to web app from the desktop app?

I have a link in a wing based desktop app. That link is related to ticket of some bug tracking tool.
Is that possible to navigate to that page in a browser (with login) by clicking the link in desktop app?
Thanks in advance,
Bachchu
Edited by: Bachchu on Mar 30, 2012 2:42 AM

http://docs.oracle.com/javase/6/docs/api/java/awt/Desktop.html#browse%28java.net.URI%29 will open the System browser on the page designated by the specified URI argument.
If your bug-tracking webapp enables to browse directly to the given page, you probably just have to put the right URI (maybe with app-specific additional arguments to support direct login).
In most cases, the webapp will detect you're not logged, and first insert a login page then redirect you to the target page after login in.

My Adobe Cloud desktop app does not show login fields

Hi Folks,
Unfortunately when I open my adobe cloud desktop app, the cloud app shows up but the login fields do not appear and I cannot login anymore nor I can use my programs anymore.
Does anyone has an answer to this issue?
Thanks
R

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Adobe Story Desktop App - unable to get past login

This problem is not present on all my home computers or laptops which leads me to believe this will be an issue with my computer.
On my 2012 iMac I was recently able to launch, login and work inside Adobe Story Desktop. Last night I went to launch the app and installed both the application and Air update, after that I lunched the desktop app and entered my CC login details, however once I do this the 'signing in' popup appears, then disapears and leaves me at the 'learn more' & 'sign in' screen. I can't get past this.
I have tried uninstalling the desktop app, restarting and reinstalling the app, but this has not solved the problem.
I have opened Story inside Chrome and Firefox on the same computer and have no problems.
I also tried using the desktop app on my laptop this morning and it still works, however I decided not to update both the app and Adobe Air as I was worried this was causing my the problem with the desktop app.
Any help on the matter would be welcomed.
Thanks!

[Please do not try these steps if you are a free user]
Hi,
I am assuming that you have remaned the 'com.adobe.adobestory' folder that is present inside 'ELS' folder and you are still facing this issue.
If yes, then please try these steps:
- Quit Adobe Story if it is running.
- Open Finder.
- Press Cmd + Shift + G and press enter after pasting this location: ~/Library/Preferences/
- Open folder 'com.adobe.AdobeStory.**some-random-number**'
- Open folder 'LocalStore' and rename file 'offlineAccountInfoStorage' to something else, e.g. 'offlineAccountInfoStorage12'
- Launch Adobe Story and try to login.
Let me know if these steps workout for you.
Thanks

Login on Creative Desktop App fail

If I login on the Creative Cloud Desktop App, I became "logged out, login to continue". I reinstalled the cloud two times, but nothing change. Login in with my Browser with the same Userdata works fine.
I am using the creative cloud on my Windows PC with version 8.1. I hope someone could help, I can't update alle my programs.
Thanks, Sophie

Hello Sophie,
this is a popular bug.
1. you have to go into the Windows-Explorer (WIN + E)
2. follow the folder: User -> YOUR USERNAME -> AppData -> Local -> Adobe -> OOBE (if hidden: press ALT -> go to "extras" -> "folderoptions" click the tab "view" and activate the radio "show hidden files, ... "
3. delete the file opm.db (close before all Adobe programs)
4. restart your CC App

Desktop app can't login

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