Desktop App Failed to Connect (Mac)

So I was just using Adobe Story offline to make a script, then I restarted my MacPro (running Lion), all of my software is up-to-date, always, then when I went to log into Story on the desktop, the second I hit "enter" to log it, it just said "Failed to connect. Please try again later.", however, when I log in with my old Adobe account (I got a new one because my old E-Mail was deleted, so I couldn't verify my E-Mail), it loads for two seconds then says that it sent a verification to my E-Mail! However, when I log into https://www.adobe.com with my E-Mail, it connects just fine! Why can't I log on? Or can someone at least tell me where I can find my saved script files? Thank you.

I have the same problem woith my Torch 9800. The Desktop Software tells me it is not connected. My local Mac dealer cannot help, neither can my carrier. My Mac (Lion) is standalone and my BB has not been touched by any IT guy or girl. Result: I'm unable to synchronise my BB with my Mac.
What is truly disappointing is that my carrier has contacted RIM on this subject, but the latter did not react. No wonder their sales and stock price are down. They should realise that Mac sales are up, and that the iPhone is superbly simple to synchronise via iTunes.
Wake up, RIM!
Ole

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Creative Cloud Desktop App fails to install

Hi, my Desktop App fails to Install. I get error 202. Any tips? Thank you.

Hi Karin,
Please refer to the thread below where this issue has been discussed:
How to I deal with error code 202 when installing the creative cloud app?
Regards,
Sheena

Cisco desktop agent fail to connect to CCX7.0

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We're currently seeing the same issue with only two Agents. When you look at the Agent's call log, it shows a reason code of Ring No Answer. This would lead me to believe that UCCX is attempting to pass calls to the Agents, but the phone never rings. Anyone else seeing this?
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CC Desktop App fails to update

Hi,
I'm using an iMac with OSX 10.9.5 and I've been trying to update my Creative Cloud desktop app for some while now but the update always stops at some point and won't progress further.
When the progress bar of the update stalls that way, if I stop/quit the CC app (in an attempt to relaunch the update), then it vanishes completely from my task bar. I'm also unable to find/launch the app again until I restart my computer. Is there any workaround concerning these issues? Thanks in advance.

Albom what update specifically are you trying to apply? Are you trying to update the Creative Cloud Desktop application itself? If so then please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.
You can find the Adobe Creative Cloud application inside your applications folder. For information on how to open Adobe Creative applications under Mac OS please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.

Creative Cloud Desktop App crashes on new Mac Pro 2013

After using Migration Assistant to move apps from my 2010 MBP to a new Mac Pro 6,1 (OSX 10.9.1), I find that the Creative Cloud Desktop App consistently crashes right after entering my ID and password (whether started as a menu bar item or separate window). I have uninstalled and reinstalled several times with the same result. Below is a partial crashdump (I have the complete listing available):
Process:         Creative Cloud [541]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.4.0.348 (???)
Code Type:       X86 (Native)
Parent Process: launchd [159]
Responsible:     Creative Cloud [541]
User ID:         501
Date/Time:       2014-02-12 09:01:44.196 -0500
OS Version:      Mac OS X 10.9.1 (13B4116)
Report Version: 11
Anonymous UUID: 62963EDC-D8F8-8862-AD7C-BC6179E3E2DC
Crashed Thread: 31
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'

Thanks for this. In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps). I cleaned this one only. However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App. I still reinstalled the CC Desktop App, but with the same results.
Do I need to uninstall ALL the CC apps?
Thanks again.

After I restart my computer, Adobe Creative Cloud desktop app fails to open (Windows 7)

I started having this problem pretty late last night. Some of my applications still work -- Audition, Premiere, Media Encoder, and Lightroom -- but After Effects, Photoshop, InDesign, Acrobat and Illustrator also fail to launch. Some display a generic "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item." Other's don't, displaying a blank white icon next to the program file name.
I have uninstalled/reinstalled everything (including Windows 7). To be clear, Creative Cloud *works* after I reinstall it, but as soon as I reboot my computer or restart in order to reinstall other apps, I only see the image below. I canot edit preferences or view updates and requests. I then have to uninstall creative cloud and reinstall in order to get it up and running again.
I'm baffled. No clue why certain apps load and others are damaged or something, and it seems there's no work around native to Adobe.
Aother piece of perhaps relevant information; WIndows installed a critical update on Feb. 23rd (day before I started having this issue). Might be relevant, but I've since re-installed windows and in the interim period between that update and my first failure, I was able to access Photoshop and After Effects.

Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one.

Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)". Any ideas on how I can complete the update? I'm using Win7 pro.

Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to update the Creative Cloud Desktop application.

Login on Creative Desktop App fail

If I login on the Creative Cloud Desktop App, I became "logged out, login to continue". I reinstalled the cloud two times, but nothing change. Login in with my Browser with the same Userdata works fine.
I am using the creative cloud on my Windows PC with version 8.1. I hope someone could help, I can't update alle my programs.
Thanks, Sophie

Hello Sophie,
this is a popular bug.
1. you have to go into the Windows-Explorer (WIN + E)
2. follow the folder: User -> YOUR USERNAME -> AppData -> Local -> Adobe -> OOBE (if hidden: press ALT -> go to "extras" -> "folderoptions" click the tab "view" and activate the radio "show hidden files, ... "
3. delete the file opm.db (close before all Adobe programs)
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IOS Remote Desktop app and computers connected to SBS 2008--can't get it to work

I can connect directly to the server without a remote resource in the IOS app.
But I'd like to be able to connect to computers in the office like we can through RWW. RWW works fine, but not from my phone. (Yes I can connect to the server and take over computers from the phone but I don't want other people in the office to log
into the server first!).
I can never get the remote resources section in the app to connect. I usually get "Unable to locate any remote resources for the URL". error in the resources section. I've tried a simple "https://remote.domain.com", "https://remote.domain.com:987",
etc.
We have a self-signed certificate. I can't think of anything in the server setup that is anything other than normal.
I can do direct connect using "Remote Desktop Connection" in windows 7. In the remote desktop server settings I just put remote.domain.com and "Ask for password (NTLM)" for the login method. Then on the general tab I have just the
simple computer name and the domain\username. That's all I had to setup to get that to work.
Any suggestions?

Hi Michael,
Thank you for posting in Windows Server Forum.
Have you setup RD Gateway server in your environment? Are you trying to access the RWW through it?
On server side you can choose “Bypass RD Gateway server for local addresses” under RemoteApp manager and check the result.
For more information, you can check below links for detail.
Remote Desktop Client on iOS: FAQ
http://technet.microsoft.com/en-us/library/dn473015.aspx
Getting Started with Remote Desktop Client on iOS
http://technet.microsoft.com/en-us/library/dn473013.aspx
Hope it helps!
Thanks.
Dharmesh Solanki

The CC Desktop App stopped working today (Mac)

I'm on a Mac running 10.8.5. I had a notification in my menu bar that there were CC updates, when I clicked on it the app opened for about a second then crashed. No error message. I have no Adobe processes running at all. I spent over an hour online with Adobe support which got me NOWHERE but angry and wanting to go back to CS3 so I don't have to deal with buggy crap.
Yes I have renamed all the OOBE folders. I have unistalled and reinstalled at least 3 times now. Tossed all the old App Manager folders.
Anyone know whats going on?

Hi heather.white,
Please enable root account and check whether the apps are working there: http://support.apple.com/kb/PH11331 .
Please follow the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html for CC apps crashes on launch.
Regards,
Romit Sinha

Domain Users access to Remote Desktop Apps fails

Can somebody bring a light to this issue?
Our domain users are getting NO apps from the collection, when they should get at least the Full MS Office 2013 Pro apps suite that was published to the collection without any user restrictions...
Are they supposed to be member of the RDP Group or what else we missed during the settings?
Also, when trying to access from IE using the link https:// [FQDN] /rdweb/feed/webfeed.aspx (FQDN omitted for security reasons) they get a prompt to download the file "WebFeedlogin.aspx" as son as they successfully authenticate with their
credentials...
FYI: All users member of Domain Admin group are working just fine...
Thank you in advance for your time and effort to solve this! ;)

Hi Marcio,
Thank you for posting in Windows Server Forum.
After going through your comment, I would say that to access RemoteApp by user they must be member of Remote Desktop User local group also. Apart you can go through below article for configuration related setting.
- Introducing RemoteApp User Assignment
- Step by Step Windows 2012 R2 Remote Desktop Services – Part 4
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Desktop app re-downloads installers without retrying on any failure

[Bug report/feature request]
The Creative Cloud desktop app on PC has a bad habit of downloading installers from scratch, without retrying an installation, when anything fails -- even if it's a minor connection problem after the installer has finished downloading.
This is wasting my monthly download quota with my ISP!
Here's an example of what's happened most recently:
Tell Creative Cloud desktop app to download the new version of Photoshop
Photoshop downloads (progress goes past 50%, at which point the desktop app will have downloaded the installer and initialised it)
Installer initialises
Desktop app reports a connection error to the adobe servers
Desktop app starts downloading the installer from scratch, with no option to relaunch the installer
What should happen:
Installer downloads
Any failure launching the installer? Ask if the user would like to try the installation again or download from scratch

I tried to report the same Feature Request for the Creative Cloud desktop app (in Windows) but this applicaiton does nto exist in the drop-down menu.
It is very frustrating for files (many that are greater than 1GB) to have to be re-downloaded when the internet connection fails, even momentarily. I'm a brand new Creative Cloud subscriber and this is not making me a happy customer.
The Creative Cloud desktop app needs to be able to handle interruptions in connection.

Desktop Story fails to switch to online mode...

I have Story Pro and work on a Windows 7 PC. Since the update last night, the desktop app won't connect online. I have tried to uninstall it and reinstall it. I still dosen't work. I can access the Web version just fine. Here is the error message I keep getting:
Failed to switch to online mode. Please try again.
Please help with how to fix this problem. I'm trying to get everything ready to roll out story to our copywriters and editors.
Thanks In advance for everyone's help!

Can you Sign out from the AIR application and then sign back in? Once login happens try going online.
It would be great if your system is connected to internet while performing above steps.
If this doesn’t work out then we can have a quick connect session to debug the issue.
Send me your availability please so that I can setup the meeting.
Thanks
Ratnesh

VPN fails to connect

Does anyone know if the VPN option works? It is under setting, wireless network, VPN settings. I have a PPTP connection that works fine from my desktop but "fails to connect to server" when tried on my phone.

Sorry to say that showing the scrreen shots does not make it work. The bottom line is the the ROM supplied by Verizon/Samsung/Google - whoever you want to blame does not support VPN connections.
Here is a log and one VPN vendors answer.
11-18 21:27:41.648 E/VpnService(7616)onError()
11-18 21:27:41.648 E/VpnService(7616)java.io.IOException: Connecting timed out
11-18 21:27:41.648 E/VpnService(7616)at com.android.server.vpn.VpnService.waitUntilConnectedOrTimedout(VpnService.java:206)
11-18 21:27:41.648 E/VpnService(7616)at com.android.server.vpn.VpnService.onConnect(VpnService.java:136)
11-18 21:27:41.648 E/VpnService(7616)at com.android.server.vpn.VpnServiceBinder$2.run(VpnServiceBinder.java:108)
11-18 21:27:41.648 E/VpnService(7616)at java.lang.Thread.run(Thread.java:1096)
11-18 21:27:41.728 I/VpnService(7616)disconnecting VPN...
11-18 21:27:41.793 D/VpnActor(7580)vpn disconnecting!
We think the reason behind this error is that, either your phone not support VPN or the ROM u r using have VPN problem.( from my own experience, I think it's the ROM problem)

I signed up, and am unable to download the Creative Cloud on my Chromebook laptop. I can't download any of the "desktop apps." What do I do?

Why can't I download the Creative Cloud with my Chromebook?

Chrome OS is a Linux derivative. Desktop apps require Windows or Mac OSX. As it stands, you need a different computer or cancel your plan.
Mylenium

Desktop App Failed to Connect (Mac)

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