Desktop app startup problems

When I try to sign in to my desktop app after I enter my email and password it loads for a bit then says, You have been signed out. Im trying to down load the Ps trial to practice for a school project and hopefully create some cool things.
P.S. I know for a fact the password and email are right and I have gone to my email and verified my account.

Sign in, activation, or connection errors | CS5.5 and later
You are no longer signed into your Creative Cloud applications
Mylenium

Similar Messages

CC Desktop App login problem

Hi,
I have migrated over to a new iMac and am having trouble with CC.
I just get a blank desktop app screen with no chance to login.
I have tried the items mentioned on other forums about deleting ppm.db files and deleting OOBE folders but neither have helped.
I have also deleted all CC apps and the desktop app and still no luck.
I have reinstalled the CC desktop app but still it is blank and does not allow a login.
I\ve attached a pic of what i'm getting.
Any help would be appreciated.
Thanks
Barry

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Desktop app startup GUI Grey out using JDK1.5 using -Xmx1152m

Hi,
We have a desktop swing app which works with JVM max heap size -Xmx1152m in JDK 1.4.2 without any problems. But using JDK 1.5, the GUI shows up in GREY and not repaint itseld even if we force repaint by minimising or being another windows over it.
However, there is no problem if we reduce the -Xmx size from 1152m to about 512m and this problem does not show up on all machines.
Is this problem anyway related to the following bug ?
http://forum.java.sun.com/thread.jspa?forumID=32&threadID=554377
We would appreciate if someone can help us fix this problem.
We compiled our source code with JDK 1.5 and run with JDK1.5 and we do not use any JDK 1.5 features. We want to use JDk 1.5 for our memory and performance improvements. Ours is a heaby memory usage app so we can not afford to reduce -Xmx to 512m from 1152m.
Thanks

It could be to a corrupt Video Driver or Microsoft DirectX driver on that machine and 1.5 is taking advantage of some new directx methods to speed up video rendering. May 1.5 is using more vram than 1.4. You could also try downloading and installing/or reinstalling the latest Microsoft DirectX drivers and the latetest video drivers for the Dell Optiplex GX280. After that carefully read the link I provided, it might provide you with some clue as to what is going wrong and you could experiment with other ddraw properties.

App Startup problem in WL8.1

We are currently running our application on WL7.04 and are having a classloader
problem deploying this same application on WL8.1.
After compiling our application using JDK141_03 into an EAR, and setting up our
domain, our attempt to deploy the EAR have resulted in ClassNotFoundExceptions.
The relevant portions of our EAR look like the following:
apptest.ear
     -- apptest.jar
     -- app.jar
     -- apptest.war
          -- Manifest.mf
The Manifest.mf found under apptest.war is as follows:
Manifest-Version: 1.0
Ant-Version: Apache Ant 1.6alpha
Created-By: weblogic70 JDK
Class-Path: apptest.jar app.jar ecs-1.4.1.jar docmgmt.jar momapi-j2e
e-server-ejb.jar
Built-By: jefschum
Implementation-Vendor: American Management Systems, Inc.
Implementation-Title: apptest.war
Implementation-Version: 1.1 20031117130258
Upon application startup, classes found in app.jar are used to verify the existence
of classes in apptest.jar. However, none of the classes in apptest.jar can be
found. After turning on classloader verbosity it is clear that while app.jar
IS in the classpath utilized by the classloader apptest.jar is not.
As noted above, this IS working with no problems in WL7.04. Can you provide any
insight as to why this is NOT working in WL8?
Thanks.

Thanks for replying alhajerif. This was created in the config file after I used console startup configuration:
<StartupClass ClassName="com.dps.image.TestListener"
FailureIsFatal="true" LoadBeforeAppDeployments="false"
Name="TestListener Class"
Notes="Start up class for TestListener class" Targets="app3server"/>
I executed "netstat -n -a" at the DOS command prompt, port 2400 still didn't show up as listening. However, if my listener didn't implement T3StartupDef and use
public static void main(String[] args) throws Exception {...}, port 2400 will be listening. Why?
Michael

Desktop pc startup problem

the last few weeks my computer is having trouble starting .
it freezes on the blue hp screen sometimes the blue hp screen has bits of it flashing . sometimes it starts if i run startup repair sometimes i have to run startup repair a few times .
hoping someone can help.
its a HP Pavilion a6305.uk Desktop PC. thanks
running windows vista

Hello montyfert,
The problem with what you are getting is it could be literally anything causing the problem, this could range from a bad hard drive to the motherboard.
The first test is to unplug everything from the motherboard except what is needed to boot. Then test the machine with just a monitor plugged in and see if it will go past the blue invent screen.
If it doesn't the problem is likely with either the hard drive or the motherboard, or possibly RAM.
If it does go past the screen we need to start connecting things back until it fails again.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

Namespace problem while updating a desktop app

Hello,
I've searched on a lot of forums but didn't find anything accurate on my problem.
I have an old AIR 2.0 desktop app that updated itself.
I want to update it to the last 3.4 framework. So I followed instructions for the intermediate application to update (between 2.0 and 2.5).
I manage to update from 2.0 to a Air 2.5 intermediate application, while still having the 2.0 namespace in the app descriptor file.
But it is impossible for me to update this 2.5 application (with 2.0 namespace) to a 2.5 namespace !!
Here si my update descriptor file :
<?xml version="1.0" encoding="UTF-8"?>
<update xmlns="http://ns.adobe.com/air/framework/update/description/2.5">
           <versionNumber>0.3.2</versionNumber>
           <versionLabel>Version for 0.3.2</versionLabel>
     <url>http://www.mywebsite/app.air</url>
     <description><![CDATA[
Final test
           ]]></description>
</update>
But I'm having the error 16831 : "Application namespace and update.xml namespace are not compatible".
It seems that my application only wants to update to another one with the exact same namespace.
How this can be ?
Thanks !
I must say that I publish to AIR 2.5 with Flash CS5 and flashpro extension for air (in beta version) as Flash CS6 always overwrite the app descriptor while publishing (so it is impossible to change the namespace to 2.0 for example)

Ok, after having searched a lot, I managed to understand what was going on....
To those interested, the update descriptor must stay in a 1.0 namespace until the end of the process.
When all is updated (app namespace to 2.5), you can use the 2.5 update descriptor namespace....

CC Desktop app problem?

As of today, May 6th. on same machine with no updates
or installations On running the CC desktop app.
it asks me to enter login details which I do and then it says
"you are signed out" "sign in to continue" I keep entering details
but the same, "you are signed out" BS.
I know details are correct as I can login on the website.
I had the latest version and I have uninstalled and reinstalled to no avail.
What's the problem?
Win 7 Pro

what error?

CC desktop app Mac sign in problem - stuck in a loop

When i try to sign in on the desktop app Mac it says I have signed out and I need to sign in again. This is a perpetual loop.
mac_os_10.7.5
many thanks for any help.
StuArt1201

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Adobe CC Desktop App still has problems updating

Will Adobe EVER get this damn app working properly - it seems such a simple app yet there have been a ton of problems from day one. The latest with the update today - one of my machines closed explorer and left the desktop missing and my other PC updated CC and the app did not start again after the update. Really poor show CC desktop app team!

Hi again,
I also tried to download the CC Desktop installer. I launched it and the result was as follows :
Which is very informative, indeed. I logged off / logged on (Windows) and relaunched. This time the installation succeeded (version 1.7.1.418).
Actually, each time the CC Desktop app is updated, the only way to install is to download the installer. The auto-update feature of this app simply doesn't work.

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Problem with CC desktop app update

Anybody has Problem with CC desktop app update?

Hi boloco
here are some soultions, which helped me out on my first trouble:
CC desktop lists applications as "Up to Date" when not installed
Good luck (I have new problems today which could not be solved by one of those)

Problem opening OneNote notebook from Web App to Desktop App

Hi everyone,
Apologies if this is not the right forum. Hope someone can help me. I can't seem to open my OneNote 2013 Notebook which resides in SkyDrive (and is synced fine with my computer at home) in my copy of OneNote 2013 on my work laptop.
When I try opening the file from the Web App to the Desktop:
I first gett a message warning me about hyperlinks. That's fine, I click Yes.
The next message is about certificates, warning me that there is a problem with the site's security certificate.
The certificate is issued by a company I have not chosen to trust.
The name on the certificate is invalid or does not match the site
The security certificate date IS valid. I click Yes to proceed.
It now says:
We couldn't find a notebook at "https://etc.etc.etc/" A notebook usually has a table of contents file (*.onetoc or *.onetoc2)
Not sure why. As I say, it can do it from my home PC.
The problem could be with the network at work I connect to. I know the techies spent a long time trying to figure out which ports/domains to open to allow me to connect. They did it - mostly. I can access Skydrive from the web, but I can't sync files through
the Skydrive app sitting on my system tray. Weird that it works one way, but not the other.
It does open fine in the web app, but not when I try opening it from the desktop. I would much rather use the desktop app.
What do you think? Any suggestions?

Is anyone able to help with this please?

Desktop App HOME Tab Problem

Have updated to the latest version of CC desktop and when I am on the HOME tab the "Activity Stream" section that used to list all the updates I have done now just shows a constantly rotating blue circle but never loads the list of changes. If I go to the APPS tab it does list my Apps. Any ideas why I might now have a rotating circle instead of a list of my updates?
Howard

Here is what I did to fix the problem. Going on the premise that the problem occurred because I updated Acrobat Pro through the Adobe Updater and not the CC Desktop App....I deleted Acrobat Pro from the computer and deleted the desktop APP.. I redownloaded the Desktop App and then redowloaded Acrobat Pro through that. Now I make sure top do absolutely nothing in terms of updating unless it comes through the CC Desktop App and all is well. You would think they would program the Desktop App to override the updater messages otr at least be able to tell that something has been updated through the Updater but apparently that isn't the case.
Howard

Problems with desktop/app sharing/viewing through conference

We have a problem with viewing shared desktop/app with external contacts in a conference. We're able to share/view desktop/app directly with an external users, but not in a conference. We get the error message: "Sharing failed to connect due to network
issues. Try again later."
If we're using the web app on the same computer where we have the problem, we're able to view the content in the conference.
It's working fine internally, it's also working fine when users are outside of our office.
All other functions in Lync are working fine.
We have 1 standard Lync server and 1 Edge, we don't have a reverse proxy but multiple IPs with port forward to corresponding ports on each server.
How does the Lync client connect the shared content?

To Fix your issue, you can follow below steps
A common root cause for this error occurs when required ports are not available. Begin troubleshooting by verifying required ports.
Public --> Edge server:
TCP/443
UDP/3478
TCP/50,000-59,999 (Outbound only)
Determining External A/V Firewall and Port Requirements
Topologies for External User Access
From the Front End pool to the internal Edge:
TCP/5062
TCP/443
UDP/3478
From the internal Edge to the Front End Pool:
TCP/5065
TCP/49152-65335 (Inbound/Outbound)
Ports and Protocols for Internal Servers
From the internal Client to the internal Edge:
TCP - 443
UDP – 3478
Also you can refer below link
http://blogs.technet.com/b/nexthop/archive/2012/11/05/lyncmd-troubleshooting-lync-server-2010-application-sharing-internal-and-remote-scenarios.aspx
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Desktop app startup problems

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