Desktop app will not download

Creative cloud desktop app will not download, please assist.....

Do you receive a particular error message?  Which operating system are you using?  What other Adobe Creative software do you currently have installed?

Similar Messages

  • Cc desktop app will not download

    desktop app stopped working so I uninstalled it but cannot download another

    Download Adobe Creative Cloud apps | Free Adobe CC trial

  • App will not download to iPad when purchased from App Store - stuck with Cloud icon

    Device : iPad Air 32gb wi-fi model (not cellular data)
    OS version : 7.1.1 (up to date)
    Location : UK
    Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
    Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
    I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
    Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
    Also a new icon appears on the home screen and a circle shows the progress of the download.
    However this did not happen.
    Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
    If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
    The app does not download - in fact it does not even *attempt* to download.
    I have tried this >20 times now and it always occurs excatly like this.
    After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
    I can re-download other apps that I have previously purchased on this iPad, with no problems.
    I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
    I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
    I have logged out of my iTunes account on the iPad, and logged back in.
    The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
    I have reset/rebooted my internet connection
    In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
    I have tried on 2 other wi-fi networks but still cannot download this one app.
    My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
    Nothing I try will download the app in question.
    The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
    I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
    (Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
    I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
    I can't make it to an Apple Store to speak to a Genius.
    Bearing in mind the list of things I've already tried, what do I do next?
    Thanks in advance for any support.

    Hi there.
    Thank you very much for your quick reply, it's really appreciated.
    No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
    I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
    While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
    I guess I need to fire up my PC and download it / sync my iPad.
    Thanks again for your help

  • CC Desktop App will not install

    CC Desktop App will not install -- every time CC desktop has an update

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My Desktop App will not open anymore

    My Desktop App will not open anymore; The app starts to open, but it just stays a blank white screen. I've tried uninstalling and reinstalling twice but it still doesn't work

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My apps will not download to ipad2 this is something that has just recently happened.Have switched the pad on and off holding buttons down but it makes no difference.Has anyone got the solution to this problem Thank you.

    My apps will not download to iPad 2 This is something that has just recently happened. Have tried re-booting but that makes no difference .
    Has anyone got the answer to this problem please or do I need to take it into an Apple store Thanking you.

    If all of that stuff checks out - and iTunes is telling you that the apps have been downloaded to the iPad - try this.
    Connect your iPad to your computer and launch iTunes. Right click on your iPad name on the left side of iTunes under devices and select Transfer Purchases from the pop up menu. Then sync with iTunes again. Don't eject the iPad yet. If you still don't see the apps on the iPad - click on the Apps Tab in the iTunes window on the right and see if they show up on any of the iPad screens. If they do - make sure that all of the apps are selected (checked) to sync - (checkmarks in the boxes next to the app names) - check to make sure that the Sync Apps heading is checked and as well and then sync again. You may have to click on Apply in the lower right corner of iTunes if the apps were not selected to sync.

  • I have bought and ipad first generation and i would like to put my ebooks on how can I do this please the Ibook app will not download on this ipad

    I have bought a apple ipad 1st generation and I would like to put my ebooks on how would I do this the ibook app will not download on this ipad many thanks for any help offered

    Try downloading the current version of the iBooks app on your computer's iTunes so that the app is in your purchase history. Then on your iPad go to the Purchased tab in the App Store app and see if you can download an older compatible version of it.
    If the ebooks aren't ibooks, then unless they are digital-rights-management free epubs then you probably won't be able to add them to your computer's iTunes library (File > Add To Library) and sync them to your iPad - in they do have DRM on them then does the store that you got them from have their own app in your computer's iTunes ? If they then you could try the above and see if they have an iOS 5 compatible version available.

  • TS1702 Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix thi

    Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix this?

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • Overdrive app will not download on my MacBookPro

    Overdrive app will not download on my MacBookPro.  The old icon appears and now the overdrive page is fozen and locked on my screen.  I have a book from the digital library ready to go but when you open it, it says file corrupt.
    nancee

    Other is weird stuff and usually decreases when the iPod is synced. Based on iPad experience, frequently storage space on the iPad is not reclaimed (even though it says it is available) when items are deleted via the iPad. The storage space is reclaimed upon syncing. Maybe the same applies to the iPod.

  • TS1702 App will not download

    My iTunes/movies and my apps will not download and they appear to be frozen.  Any suggestions please to resolve these issues?  Thanks

    Try and download with iTune (computer) and sync to iPad.

  • HT204088 my apps will not download because it asks for security info and whenever i type it in it never validates

    my apps will not download because it asks for security info and whenever i type it in it never validates. Can anyone help me?

    Hi..
    Perhaps a security code issue >  iTunes Store: My credit card's security code or zip code does not match my bank's records

  • TS1424 Apps will not download-- says not valid to use in U.S. store-says I need to use Canadian store?? How do I change this??

    Apps will not download--says not valid to use in U.S. store says I need to use Canadian store-- have not had this problem before-- how to fix??

    Try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select Canada

  • TS1702 Apps will not download when I hit update, why is this?

    Apps will not download when I hit update, why is this?

    hello zombiasnow, adobe has announced in late 2011 that it will cease any further developement of flash on mobile devices, so now that's kind of a dead technology on mobile. if you have a complaint about a third party product, you'll have to put that to the vendor of this device (amazon in your case). the firefox support forum isn't the right place for such a discussion.
    thank you for your understanding!

  • My apps will not download. It says that they cannot be downloaded at this time. I just brought my Iphone5 32gb today. I have my data plan turned on.What's the problem?

    My apps will not download. It says that they cannot be downloaded at this time. I just brought my Iphone5 32gb today. I have my data plan turned on.What's the problem?

    Ok, it sounds like you are getting to the final step. (i.e., Your on your iPhone, showing a good Wi-Fi connection, you are using the App Store and have selected the App you want.  The small Icon for your App is showing a bar at the bottom that has an open "fill bar" that is going to track the download and installation of the App.  But at this point you get an Error Message.  The Error Message Says, "?????"  Try again latter?  What?
    Just for fun, try downloading the App while you and your iPhone are as close to the Wi-Fi Router as possible.  Lets see if you are just experiencing a weak Wi-Fi signal.  This can cause App Downloads to fail.

  • Apps will not download on ios 6!!! App Store always quits! Why??

    Apps will not download on ios6!! APP STORE ALWAYS QUITS!!! APPLE PLEASE FIX THE BUGS IN IOS6! ios6 *****!!!
    Why does the app store quit all the time??

    I am having the same problem. Showing I have 5 updates and when I try to update it says "downloading" and then I get dumped out of the app store.

Maybe you are looking for

  • Slow RAM-thieving Photoshop CC

    I have already seen a few questions raised about this, but no answers as yet. I have just installed Adobe Photoshop CC and Adobe Bridge CC and the new Photoshop consumes almost all of my 12GB of RAM, slowing the entire system (current model iMac). I

  • PDF in Internet Explorer 8

    Our web site has a large amount of interactive and non interactive pdf. Our clients download these files on a daily basses. Since the begging of the week we experiencing a problem viewing the full pdf in Internet Explorer 8. It happens in other brows

  • Importing problems with MP4 files.

    A friend of mine wanted me to make a DVD  with some media files that they sent me (all with .mp4 extentions). I've just purchased CS6 Premuin Pro so I thought I'd try ENCORE to do it with (previously I've been using DVDStyler). However I had problems

  • Sims 3 Help!! Can't Make movie!! Sims 3 Support Online won't help!!

    So, I have recently purchased the Sims 3, a fabulous and detailed game but I'm having a bit of a technical problem. In the game, I recorded a clip and went to the Uploads like the Sims 3 handbook said. I uploaded it and went to the Sims 3 website to

  • IDOC error : Status 52

    Hi Guys, While performing inbound activity with IDOC, getting status message 52 with yellow status. When i am checking for HR master data, infotype 0, 1 and 2 is creating but other infotype 6, 7, 105 and 315 is not being creating and getting the erro