Desktop cloud could not install.

I have tried a dozen times and different ways to install Desktop cloud I keep getting an error message
saying "Desktop cloud could not install."
I'm using win.8.1 on an AlienWare X51 gaming pc w/ a terrabite hard drive.
What must I do ???

Hello Adobe,
This was not the solution....
The call is still open and I got e-mail notifications that Adobe tried to call back but I never received a call from Adobe. Today I called again and they told me that the call is being forwarded to the senior level of Adobe and that I have to wait for 24/48 hours. Our Company bought licenses for Creative Cloud but its not functioning. This is costing money...
The call was opened on the 28e of August. The only thing Abobe support did so far is looked in the standard knowledge base. I told Adobe support that I did check the knowledge base and executed all the relevant articles.
I’m getting more and more frustrated with the support desk of Adobe. Why am I paying for software that isn’t functioning and a support desk that doesn’t take my call seriously?
I’m an IT Administrator with 10 years experience. Give me some serious support. No the knowledge base search procedure.
Kind Regards
Sander Kroll

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