Desktop Creative Cloud Apps cannot load!

My desktop Creative Cloud Apps cannot load and it has been like this for months! I can't even log out of it. How do I get the Apps working?

CloudiAudi what error message is preventing the use of the CC Cleaner Tool? 
You are welcome to also work directly with our support team at Contact Customer Care and reference this discussion.

Similar Messages

  • Creative Cloude apps not loading

    I have two weeks trying to find a solution to the problem of Creative Cloude apps, because the apps not loading.
    Anyone can help me in my first language? Spanish?¿I tried doing all these recommendations on this forum, without making it works.
    I have the impression that many users with the same problem after the latest version of Creative Cloude.

    Mmarcetvillariezo have you utilized the steps listed in App doesn’t open | Progress wheel spins continually?  If so then what version of the Creative Cloud Desktop application do you have installed?

  • Adobe Creative Cloud App Cannot Connect to Server

    After updating the Adobe Creative Cloud update manager, I can no longer log on to the server.  I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

    Hi Blaylockimagery,
    What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
    This doc might be related?
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    or
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -Dave

  • When I try and download Desktop Creative Cloud App, it downloads Application Manager.

    I have paid for Creative Cloud but cannot get it. Any help would be appreciated.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative cloud app isnt loading

    Hello i have been using creative cloud for a while, but when i wanted to upgrade some of the applications, creative cloud appears to be loading but nothing happens. i uninstalled and then installed it again but still the same, i searched for similar problems but they all say click on the bar ontop and i tried help and open as a window and quit but still the same, this is really frustrating because i have a ton of assignments and i cant do anything without photoshop and premier and INdesign !!! help plz !!! 

    Sara Yassin please try utilizing the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.

  • Cant sign into desktop creative cloud app

    just purchased the creative cloud$260 bucks-for 1yr membership-prepaidof course, i can easily sign into adobe acc through browser, but it says iv signed out when attempting to sign into creative cloud desktop app.....see numerous of people complaining abt same thing just no responces from any support doesnt bold well for adobe and support help...fix Now or im returning this crap

    Hi Lexxi D.,
    Please refer the thread: http://forums.adobe.com/message/5828129 where similar issues has been discussed.
    Regards,
    Romit Sinha

  • How do I revert the Desktop Creative Cloud app back a version?

    I think the new version is causing me much heartache. my laptop that I did not update is still working fine. I can't find anything on reverting the Desktop app itself. Please help!

    Joule_Q what specific difficulties are you experiencing with the Creative Cloud Desktop application?  What version do you currently have installed?  Finally which operating system are you using?

  • Desktop creative cloud app - keeps asking for sign in

    Hi,
    I have recently signed up for the Photoshop creative cloud package. I can use my Photoshop and lightroom fine but when I try to use the creative cloud icon on my desktop, it asks me to sign in which I do. It then says you have been signed out please sign in again. Which I do, over and over again. It just won't sign in. My log in details are fine as I can use them with my Adobe account without problems. It's just CC on my desktop. I have tried uninstalling and reinstalling but still get the same problem. I've looked on line and seen members encouraging members to delete certain files and alter files etc. But when I look for them on my machine it comes up files not found. I've made sure that the 'show hidden files' is ticked but still no result.
    Can anyone help with this please?
    Thank you.
    Jill

    Hi GautamBahl,
    Thanks for your help - I looked for C:\Users\<user account>\AppData\Local\Adobe\OOBE folder as it said in the article you recommended - but it came back 'not items match your search' - I have made sure in the settings that 'show hidden files' is ticked.
    Any suggestions please?
    Jill

  • After a System restore event I am unable to 'unpack' the Abobe Creative Cloud App to load it.

    I purchase a subscription to the cloud (Lightroom / Photoshop).  The APP all downloaded fine after the purchase and the short cut worked, I managed to download the 2 software packages and started to use them.  I then had to action a Win 7 Systems restore.  Following this the software was no longer on the Laptop.  I therefore tried to re-download the APP.  This initially seemed to work OK but when running it, the APP appears to start the loading process, then just disappears after a few seconds.  I have waited for hours to see if it would finally burst into life.  Can anyone suggest what I need to do to restore functionality and what the issue is?  Many thanks in anticipation.

    Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
    Mylenium

  • "We are experiencing problems" - money paid, Creative Cloud app cannot be downloaded to use Photoshop. I want to cancel my membership.

    I just have signed a contract @ $9.99 a month for Photoshop CC
    and Lightroom. Adobe website did not let me download anything,
    citing "We are experiencing problems, try again later". Needless to
    say, I tried to find a way to retrieve the contract I just have signed,
    and, of course, had no success. The whole thing became a big pain.
    What I want now is this: cancel the contract and forget the name
    "Adobe" for the rest of my life. This is not a way to treat (cheat)
    customers.

    Contact Adobe sales this is a user forum we do not work for Adobe. 

  • AMD FireGL GPU + Creative Cloud app = Color Depth & other Issues

    Hello,  I am writing this post to help anyone who may have ran into the same issues I am seeing with my AMD FireGL graphics adapter when using the Adobe Creative Cloud app on a windows 7 PC.
    I ran into a problem installing and setting up the Creative Cloud app on my new workstation that has an AMD FireGL graphics processor.
    First off, the system is new (dell precision m4800, with an AMD FireGL V M5100 GPU), and has all the most current drivers and updates available.. that is to say, this is not a hardware issue.
    The system operates just fine outside of the Creative Cloud app, but when I installed and attempted to login to Creative Cloud for access to download Illustrator, etc., the Creative Cloud app would open up and then only display a blank white page.  No graphics, no data, just white.  
    When I got stuck at this point I called Adobe support and spoke to a rep who had seen the issue before. The rep worked around the blank white page in CC by loading the windows device manager and manually disabling the AMD FireGL GPU device to re-install and login to the Creative Cloud app.   This temporarily forced windows to use the default/dummy VGA graphics driver supplied with windows.   With windows using the dummy 256-color vga driver we were able to get the creative cloud app running and get me logged in to install my design software. HOORAY!--or so I thought....
      At this point I assumed the issue was resolved, but I found that there was a new issue popping up every time I rebooted my system.  Windows would load and log me in using the 32bit color depth setting, but as soon as the Adobe Creative Cloud app started up, my color mode would switch to 256 colors... D`oh!  
    Obviously I don't want to run at only 256 colors, and neither should you!  Adobe, why does my color depth change to 256 colors every time the Creative Cloud app is loaded?
    If you want to temporarily reset the color depth to 32bit, you can go to Control Panel -> Display -> Adjust Resolution -> Advanced Settings -> Monitor Tab -> & select "True Color (32bit)" from the Colors drop-down menu.    Using this method will allow Adobe Creative Cloud app to continue running 24/7, however this is only a temporary fix, which will need to be applied every time the system is rebooted, or any time a user logs off then back in.. Frankly, its a bit of a PITA, so why bother?
    The permanent fix is simple.. go to Start -> & do a Search for "msconfig".   Once found, run the msconfig utility and switch to the "Startup" tab, where you will be presented with a list of boot time startup items.  Find the one labeled "Adobe Creative Cloud" and disable it by removing the check mark from the corresponding check box.   Then click OK.  You will be warned that a restart may be required.. go ahead and re-start.   This time, when the system boots, Adobe Creative Cloud will not load, and your color depth will remain at 32bit.  YAY!
    If need be you can always load up Creative Cloud manually from the start menu if you need it, but it will knock your color depth back to 256 colors.  Thus far i have had zero issues using adobe photoshop or illustrator without first loading the Creative Cloud app, so it isn't required.  If i need updates or need to access other features within the Creative Cloud app i can, but it doesnt need to run 24/7 to use other adobe apps.
    The short explanation is that Adobe is failing to fully and properly support the AMD FireGL graphics platform.  The adobe rep i spoke to essentially said the same thing, but made certain to blame the graphics device and not adobe software--sure thing boss.   The truth is that the FireGL and its varients have been on the market as long or longer than the nvidia products that are supported fully by adobe. 
    It is clear that Adobe has made a choice not to fully support AMD Workstation graphics (FireGL) since not only is the Creative Cloud app broken and causing problems, but also no graphics acceleration features work in any of my installed adobe apps.. I basically get a message saying "please us a supported graphics processor".  Seriously, how is FireGL not "Supported"?
    I am not an AMD or FireGL fanboy.. Frankly I cant stand AMD graphics adapters and I genuinely prefer nVidia on my personal systems.  At home, my 5 year old $100 nVidia gaming card is fully supported in all the adobe apps..
    At work, however, I have no choice what hardware is provided to me and this lack of FireGL support has negatively impacted my productivity more than once.  Admittedly, nvidia has much more market share than AMD in the workstation graphics realm, but that does not mean adobe should just ignore AMD completely!
    Hopefully this post will shed some light on issues with Adobe Creative Cloud app and FireGL graphics cards that others may be experiencing.
    Good Luck!

    Minor correction...  I called my GPU the FireGL, which is the old market name..  The current, proper market name is FirePro.. same line, just new branding after AMD purchased ATI.

  • My Creative Cloud app isn't launching?

    My Desktop Creative Cloud app isn't launching and it doesn't show in the notifications section. It is installed. Help please?

    App doesn't open | Progress wheel spins continually

  • Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    It's not launched from the CC app.
    If you have Windows, look under Program Files\Adobe\Photoshop CC
    If you have a Mac, look in the Application Folder > Photoshop CC

  • The Apps panel of my Creative Cloud does not load. How can I get it to load?

    I recently downloaded Creative Cloud to try Dreamweaver, however, the Apps panel of my Creative Cloud does not load.  I've tried restarting the laptop, opening and closing the application, etc. How can I get it to load? I use a MacBook Pro OS X Version 10.9.5.

    Computer died need code can you please post a screen shot of the error message.  The current released version is 1.8.0.447.  The release notes for the Creative Cloud Desktop application can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

  • Just updated via the creative cloud app and now lightroom won't even load.

    As the title states:
    I've just updated via creative cloud app, ran lightroom from the standard shortcut on m desktop and got 5.7. Exited that and tried to run from the new shortcut. No load.
    Thought it might be to do with still having 5.7 installed, so uninstalled that via creative cloud app and it still wouldn't load. Noticed that the creative cloud app still showed lightroom as being installed (5.7 had disappeared on first uninstall). Selected uninstall again and this time it went from the installed section of the app to being an option to install.
    Installed new version and it won't load.
    Could someone please advise how to resolve this as I would like to be able to access my files and the changes I made.
    Thankyou in advance,
    Matt

    Moderator:
    Please note. The solution posted to sign out of and back into creative cloud app appears to have worked
    I didn't see that before writing this post.

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