Desktop Login Issues - AuthenticationException

Hi,
I've been struggling with this for hours and even searching these forums I can't find any solutions.  Hoping someone can assist me.  I'm a newcomer to Lync, I've set up a Standard Edition Server, published my topology etc. without any problems
also made required DNS changes without problems. I'm stuck trying to login in to both the desktop software and the Android app.  When I run connectivity tests I get the result detailed below.
If anyone can help or relate similar problems and fixes I would very much appreciate it.
Testing remote connectivity for user [email protected] to the Microsoft Lync server.
Specified remote connectivity test(s) to Microsoft Lync server failed. See details below for specific failure reasons.
Additional Details
Elapsed Time: 5257 ms.
Test Steps
Attempting to resolve the host name sipdir.online.lync.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.113.21, 2a01:111:f404:3401::35
Elapsed Time: 71 ms.
Testing TCP port 443 on host sipdir.online.lync.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 95 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 308 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server sipdir.online.lync.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=sipfed.online.lync.com, OU=UCG, O=Microsoft, L=Redmond, S=Washington, C=US, Issuer: CN=MSIT Machine Auth CA 2, DC=redmond, DC=corp, DC=microsoft, DC=com.
Elapsed Time: 209 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name sipdir.online.lync.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 1 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=sipfed.online.lync.com, OU=UCG, O=Microsoft, L=Redmond, S=Washington, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 35 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 5 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 5/20/2013 5:43:10 PM, NotAfter = 5/20/2015 5:43:10 PM
Elapsed Time: 0 ms.
Testing remote connectivity for user [email protected] to the Microsoft Lync server.
Specified remote connectivity test(s) to Microsoft Lync server failed. See details below for specific failure reasons.
 <label for="testSelectWizard_ctl12_ctl06_ctl03_tmmArrow">Tell me more about this issue and how to resolve it</label>
Additional Details
Couldn't sign in. Error: Error Message: No common authentication method detected..
Error Type: AuthenticationException.
Error Code: 0.
Realm: SIP Communications Service.
Response Code: 401.
Response Text: Unauthorized.
Elapsed Time: 4456 ms.

Hi,
Yes, you need to add the DNS records in DNS Server as following:
Location/TYPE/Port
FQDN/DNS Record
IP Address/FQDN
Maps to/Comments
External DNS/A
sip.contoso.com
131.107.155.10
Access Edge external interface (Contoso)Repeat as   necessary for all SIP domains with Lync enabled users
External DNS/A
webcon.contoso.com
131.107.155.20
Web Conferencing Edge external interface
External DNS/A
av.contoso.com
131.107.155.30
A/V Edge external interface
External DNS/SRV/443
_sip._tls.contoso.com
sip.contoso.com
Access Edge external interface. Required for automatic   configuration of Lync 2013 and Lync 2010 clients to work externally. Repeat   as necessary for all SIP domains with Lync
enabled users.
External DNS/SRV/5061
_sipfederationtls._tcp.contoso.com
sip.contoso.com
SIP Access Edge external interface Required for automatic   DNS discovery of federated partners known as “Allowed SIP Domain” (called   enhanced federation in previous releases).Repeat
as necessary for all SIP   domains with Lync enabled users
Internal DNS/A
lsedge.contoso.net
172.25.33.10
Consolidated Edge internal interface
More details:
http://technet.microsoft.com/en-us/library/gg412787.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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    If helpful Please award points
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