Desktop management crashing windows xp

it worked fine for a few days but now when i load the desktop software to transfer files from laptop to playbook i get the infamous "blue screen of death" and laptop has to reboot. is there a software update for desktop available for desktop software

I've been having the same problem.  It got so bad that I rebuilt Windows XP, re-installed all my software and restored old files from an external disk drive I'd backed up to.
I'm using Windows XP SP3, and every time I try to run the Desktop Manager, I get the blue screen and then a restart.
Did you ever figure out what to do to fix this problem?

Similar Messages

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    Hello and Welcome to the Forums!
    sheberry wrote:
    I am so frustrated. I'm just an everage old person and I cannot get straight information from your manuals, virtual help, these forums - whatever.  It seems to me what I want to do is pretty simple, yet my brain is busting trying to figure it out and read all this junk!!! Sorry for the rant.
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

    I work with the tech support for my company's IT department.  We are tasked with providing support for any technical issue our users encounter.  I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync.  Here are some of his details...
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    Thanks! 

    I work with the tech support for my company's IT department.  We are tasked with providing support for any technical issue our users encounter.  I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync.  Here are some of his details...
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    When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
    If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
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    Does anyone have any clue why it may be doing this, or have any ideas what I can check next?  Are there any logs I can collect or upload that may help identify whats going on?
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  • BB 9700 - Desktop Manager Crashing when Sync'ing Address Book

    Hi all,
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    Hi and Welcome to the Forums!
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Creative Cloud Desktop install crashes Windows Explorer and hangs

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    Jim,
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    I sure do appreciate the excellent help.
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  • Desktop Manager Crashes

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    Rim.Desktop.Exception.txt ‏174 KB

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  • Desktop Manager crashes at first click

    My Desktop Manager Software crashes at the first screen indicating a that Windows encountered a problem and closes. No error code indicated. Read me file indicates that I'm running the version 7.0.  I have this problem since January.  Using Vista. How can I fix this?
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    Go to Solution.

    mhm Vista home preminum is the culprit..... try an repair
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  • Desktop Manager crashes with "unknown error" message before sync starts

    I have the latest phone software, the very latest version of the desktop software and I can't get the sync to get past the initialization stage before it crashes.  I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes.  I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on).  I've done a battery pull on the phone itself.  I've even done a restore of the last good backup of the phone.
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    Hi and welcome to the forums! rjcanter wrote:
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    House of cards? I don't think there are enough cards for a double deck pinochle game.
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    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
    Message Edited by Bifocals on 06-14-2009 02:46 AM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Desktop Manager Crashes During Sync Phase with Notes Calendar

    Hello All,
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    Hi and welcome to the forums!
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    Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks 
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01870&sliceId=1&docTy...
    Message Edited by Bifocals on 12-23-2008 08:46 AM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Unable to install Blackberry Desktop Manager on Windows 8

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    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Cannot install desktop manager on windows 7 64bit

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    Connected to the USB, can you do a Restore > Advanced and select the critical databases?
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    1. If any post helps you please click the below the post(s) that helped you.
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  • Desktop manager and windows 8

    I have attempted to get desktop manager to work with windows 8 for months.  I have ensured that I have followed various instructions including enabling .net 3.5 without success.  I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not  connect to the playbook.  Have tried turning off avast antivirus without success.
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    Ye,
    same answer as in the imaging forum - you need ZCM 10
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