Desktop Manager 4.5 / 4.6 - Intellisync Error 0X3B21

I continue to get this error when trying to sync my 8330 with Desktop Manager 4.5 or 4.6.
Setup:
Phone: Verizon 8330 OS v.4.3
Computer OS: XP Pro w/ SP3
Syncing with: Outlook 2007 via USB
I have tried:
Resetting the sync configuration
Battery pull and system reboot
Uninstall / reinstall of DM 4.5 and 4.6
Making sure I have admin rights to the machine and/or Registry keys noted in other docs.
Deleting the Intellisync folder
I'm pretty much at a loss here and don't know what can be causing the issue.
2 things that have been noted:
1) When exiting either DM or Redirector, I get a system error asking to report the problem to Microsoft
2) In DM it does not seem to be getting my email address from my MS Outlook Profile because I need to enter the address maually and check the "Override" box before Redirector will forward emails other wise it says "No Desktop Address"
Please help if you can.....

pmelland wrote:
Datalux, did you ever find a solution to the 0x3B21 error on desktop manager software? Please let me know
Note -- please edit your post and remove the personal information...not allowed per the TOS of this site.
Here are 2 KB's that may be relevant.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17307&slic...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17365&slic...
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Regards,
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Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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Go to Solution.

If you're running Windows try going to Start | Run and type in (w/o quotes) "%temp%".
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Hello
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Hi and Welcome to the Community!
I suggest this thread:
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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A chat session where an agent may remotely look inside your computer may help
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lornes1123 wrote:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
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Hi and Welcome to the forums!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi and Welcome to the Community!
Here is a KB that discusses that error:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi - first post, so be kind!
Have installed desktop manager 5.0.1, and trying to sync with Notes 8 calender. When reading the calender, desktop manager always crashes with the following error:
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Connected to the USB, can you do a Restore > Advanced and select the critical databases?
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Windows Server 2012 Standard - Remote Desktop Management service won't start

Dear colleges, I'm seeking your help in resolving a weird issue with Remote Desktop.
The Remote Desktop Management service gives the following error message any time it is attempted to start:
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Hi,
Thank you for posting in Windows Server forum.
Can administrators perfectly connect to RDS environment?
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No RDS license when you connect to an RDS farm in Windows Server 2012
http://support.microsoft.com/kb/2916846
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Hi all,
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The device you are upgrading must have an active connection to a BlackBerry Data Plan.
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BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
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If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
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We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

Desktop Manager MSI missing !!

Help...
Getting window installer window when I open desktop manager , Window installer looking for 8310MSI in temp file. I have tried all recommendations on posted on community forums
tried the following !!!!
removed and installed desktop manager v4.2
removed and installed desktop manager v4.6
removed and installed OS4.2 and OS4.5
remove registry entries
removed RIM folders
tried to remove desktop software updater, but got window installer window
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The EXE you download for Desktop Manager is not the actual installation program. It self extracts to your "Temp" directory and installs from there. As a result, the MSI used for the installation is extracted to a subdirectory under your Temp directory, and is easily deleted making subsequent modifications (using Add/Remove Programs in the Control Panel) unworkable.
Follow the directions here to perform a complete uninstall of Desktop Manager.
Now, use an archive utility like WinZip to extract the EXE you download for Desktop Manager to a permanent location. I use WinZip, and right click on the EXE and extract it to a subdirectory with the same name as the EXE. Now run BlackBerrySetup.exe in the subdirectory you extracted the EXE into to install Desktop Manager.
The OS downloads don't have this problem as they are only able to be installed or uninstalled.
All that said, it is very likely NOT the fault of Desktop Manager, but a fairly common Windows error which I've seen often, and ultimately fixes itself, but have never seen a good solution for!
Jerry

Desktop Manager 4.5 / 4.6 - Intellisync Error 0X3B21

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