Desktop Manager 4.5 - missing email settings

Hey guys,
I've just upgraded from Desktop Manager 4.2.12 to 4.5.
I went to edit my auto signature in the program and realised the option was not there. I don't have an email settings icon in the main menu at all! Suggestions?

You need to do that in Outlook, in the Options area.

Similar Messages

Desktop Manager Doesn't show "Email Settings" icon

I'm using 4.7.0.37 version for a new BB Storm. I'm trying to limit the emails I receive and the instruction manual says to click on Email settings. When I look closely at the website page, I can see seven icons, one of which is Email settings. My Desktop Manager only loaded five settings and Email settings is not one of them.
Can anyone out there assist? Thank you.

Ahh okay, unfortunatly Desktop Manager will not help with the Spam or allow you to setup extra folders and redirection. The folder redirection it talks about is for BlackBerry Enterprise server. There are a couple of things you can try however:
1) The best way to combat the spam would be to setup filters on cox.net itself to direct the email from the inbox, since that is the only place the BlackBerry Internet service checks for email.
2) You could login to your BlackBerry Internet Service account and try setting up filters for your integration there. Here is a KB explaining how to: http://www.blackberry.com/btsc/KB04558
Additionally BlackBerry has a KB on spam:
http://www.blackberry.com/btsc/KB11174
Hope that helps!
Message Edited by BerryBlaster on 07-10-2009 05:57 PM
Message Edited by BerryBlaster on 07-10-2009 05:59 PM

Managed Folder Policy - Missing Emails

We have a Managed Folders policy in place that my boss set up prior to leaving his job. However, a few users have complained that
emails in subfolders of the Managed Folders\Retain Folder have been purged. I don't know if these are user created or system created subfolders. I was under the assumption that anything under the Retain Folder would not be deleted. Emails directly under the
Retain folder are fine. Here is the only code I could find that was saved when the policy was created. Is there an argument that I should be adding? How does the retention of custom created subfolders work?
get-mailbox -resultsize unlimited | where-object -FilterScript {$_.organizationalunit -match "exchange123.foo.com/Exchange Mailboxes/foo/foo"} | Set-Mailbox -ManagedFolderMailboxPolicy retain -ManagedFolderMailboxPolicyAllowed -Confirm:$false

Hi,
I suggest getting them back via database recovery.
Since we are going to move to Office 365 and don't want to change managed folder to retention policy, please make a full back up promptly to protect data in time.
Please double check whether the managed folder mailbox policy is configured correctly via following command:
Get-ManagedFolderMailboxPolicy | FL
Please check whether it has Event ID 9017 and 9018, to make sure the MRM working well.
Please check the Managed Folder Assitant service is working well.
Please increas the diagnostic logging level for the MRM, and then monitor the Event in the App log.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Reconcile email messages option not available in Desktop Manager

I recently installed the Desktop Manager in an attempt to sync my new Tour with Outlook 07. After going through the install process, I went to the Synchronize option in the desktop manager and the reconcile email messages option is greyed out. I have a home office and do not have a BB Enterprise Server. In fact, there is not even an Email Settings icon available to me in the Main Menu of the desktop manager.  Any thoughts on how to enable this option? Thanks

That function is not available on a personal BIS account.
You'll need a BES account for email and messages reconcile, to Outlook.
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Email stops when I connect to Desktop Manager

I got a new 8520 recently and on Monday. Hooked it up to my PC and transferred all my Address Book Contacts & Calendar to the phone using Desktop Manager.
Next day I got the activation code from my company and put it in and hey presto I was getting emails. Next day I connected it back up to my PC to make some changes to my Calendar and after that the emails stopped.
I had to get a new activation code and it was back online however the day after that after I connected again to Desktop Manager it stopped receiving emails again. Back receiving emails again after getting another activation code.
Speaking to others in my company who have BB, they have said their contacts & calendar automatically update on the phone when they change it on their PC but it doesn't happen on mine.
Any ideas to help me out? Where am I going wrong?
After the first time I got the activation code and connected to the PC, it wouldn't sync the Address Book Contacts as it said it was set up for wireless synchronisation but I never set that up?

Hello!
By "Activation Code", are you referring to Blackberry Enterprise Service (BES)? If so, you need to go see your BES admins for assistance as they control everything. Further, if you are on BES, there is no need to synchronize any of your Outlook data via the Desktop Software -- with BES, all of that synchronizes Over The Air (OTA)...that is one of the key benefits of BES. For me, the only use I have for the Desktop Software is to backup/restore my BB and update the installed applications...no data regarding Outlook needs to be reconciled via the Desktop Software.
On the other hand, if your configuration is not BES, then please clarify just what it is as I can't tell from what you've described so far.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager "disconnected" and I can't get rid of the error message

I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
Solved!
Go to Solution.

Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after"

Desktop Manager 5 and Email Forwarding

Ever since I installed Desktop Manager 5 I haven't been able to figure out how to stop emails from being forwarded to my BB while connected to my PC. I no longer seem to be using Redirector as I was under 4.7. What I am I missing?

I was able to find a solution to this problem. Follow the steps in modifying your installation with KB11162 and choose Work/Exchange/BES email settings. This will install the BlackBerry Redirector application which you will find by clicking on Start > Programs > Blackberry > Blackberry Desktop Redirector.
Hope this helps!

Desktop Manager / Media Manager Kills Email

Hi I am having a repeat problem with my Blackberry Curve, which receives email through a BES.
It seems that whenever I open my Desktop Manager, and then use the Media Manager to transfer pictures off the device, once I am finished and close up the programs,my blackberry stops receiving email to the device for several hours.
Ive gone back in and checked to make sure the Redirector Settings are still correct (I never leave the Desktop Manager open on my desktop and rarely use it at all, only once ever few weeks to xfer pics) and they always are, but I just cant receive any email again for hours.
Any ideas? Thanks for your time.

after you have removed the plug, do you keep the Media application opened ?
In that case, the Blackberry needs time to index all the new media files you've fed it with. It can take a long time, but it's just once per file.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Multiple Email Accounts on Desktop Manager?

Are there any plans to add functionality to the desktop manager to manage all of the email accounts in my phone? I have some accounts that aren't in outlook that only need to be sent to my phone, and I was wondering if you can manage multiple accounts, can you manage accounts that aren't in outlook. I had to use the email site to setup my accounts to begin with which is fine, but if I have to fine tune things, I don't always want to have to sign into it.

apart from BES users (= Corporate BlackBerry), the Desktop Manager does not deal with emails except for making backups.
Your device can get up to 9 email addresses, you just have to configure that by going on the BIS website of your carrier.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Uncaught error java nullpoint exception, email icons disappeared, application loader unable to back up data, desktop manager unable to connect

Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?

Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Can desktop manager be configured to view email attachment?

Hi,
I have posted this question few times before and still have not gotten a definite answer. Can someone confirm if I can configure the desktop manager to view email attachment? If so, how do I achieve it? I am not one BES or BIS.
I have looked at the below KB and tried using the application launcher to install the attachmen service, however, it was not available in the application loader wizard.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...
configuration
Blackberry 8300
Desktop Manager 4.3
Thanks
Solved!
Go to Solution.

First of all if you are nither BES nor BIS then there is no question of integrating email IDs in your device. Meaning no possibility of viewing email attachment in your device. For using any BlackBerry features you have to have a BlackBerry data plan. Please clarify this point.
Now regarding attachment viewing through Desktop Manager configuration is not possible. There is no such option in BlackBerry.
tanzim
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Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop manager and Home and Work email

Hi folks,
I have Desktop Manager installed on both my home and work computers. At home, email is grayed out and I can do nothing as it says I do not have a connection to the server.
At work, it is active, but only addresses my work email from the Exchange Server and not my personal email which is set up through Blackberry and works on my phone. But sometimes I like to change the signature, etc.
Is there no way to get both on one or both instances of Desktop Manager to avaiod having to go to att.blackberry.com for personal email configuration?
Thanks!
~Bob

But your personal email is NOT on BES... those are two totally different animals.
ON BIS the Desktop Manager has nothing to do with mail and messages.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
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Desktop Manager 4.5 - missing email settings

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