Desktop Manager 4.7 for BB Bold - Roxio does not recognize SD Media

I am using the latest (V4.7) Desktop Manager but Roxio will not recognise the SD Media Card inserted in the phone.
I have tried (2) different Micro SD cards both with data on them.
The phone acknowledges both cards and I can access files through phone.
Have I overlooked an option in Roxio?
Solved!
Go to Solution.

Hi and welcome to the forums!
Please tell us what type of PC OS you are running on. (Windows 2000, XP, Vista)
See if you can access the media card without using desktop manager.
Attach the USB to the BB and the PC. Don't use desktop manager.
Go to "My Computer" on the PC and the BB will show as a flash drive.
Then you can "drag and drop" files to the BB.
Use the following settings in the memory option of the Bold:
Media card support ON
Encryption mode NONE
Media transfer protocol ON (Storm and Bold only)
Mass storage support ON
Auto enable Mass storage support when connected ON
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Thats your problem. 4.2.2 HandHeld code only supports up to 4gb cards.
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Hi and Welcome to the Forums!
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Occam's Razor nearly always applies when troubleshooting technology issues!
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https://msdn.microsoft.com/en-us/library/ms156034.aspx
http://www.allenkinsel.com/archive/2013/01/adventures-in-ssrs/
If your issue still exists, please try to provide more details information.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support

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Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager 4.7 for BB Bold - Roxio does not recognize SD Media

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