Desktop Manager 6 fix and broken

Good day
A while back I had the System.OutOfMemoryException
Laptop Sony x127 Windows 7 32 bit
BB Torch 9800
Tuesday I downloaded BB Desktop software. Uninstalled and reinstalled it from the fresh download
It worked. Thrilled I synced everything without any problems.
Yesterday I loaded Media Sync to sync my music.
It complained my iTunes are out of date and that I need a bigger Micor SD card.
I ordered a Micro SD card and downloaded a newer version of iTunes.
This morning when I opened BB Desktop Software it gave me the
System.OutOfMemoryException problem again.
I did a system restore to before I installed Media Sync to no avail.
I then did a system restore to before I reinstalled BB Desktop Software.
I installed it again and still have the same problem.
I would post the log file but when I went to c:\%user%\appdata\Roamin\Research in Motion\Blackberry Desktop \ there is no Log folder anymore...?
Any help on this matter would be greatly apreciated.
Thanks.

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Desktop manager download and rearranging files for Pearl 8100

I have a Pearl 8100 and lost my desktop manager CD and need to load it on to my new laptop. Where can I download this? I have tried a search here at this website, but I can't seem to narrow down what I need specifically.
Also, I was wondering if it were possible to move files around, specifically, from within a folder to the desktop. For example, Brickbreaker and Messenger.
Thank you - beth
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OverviewGet the most out of your BlackBerry® smartphone with BlackBerry® Desktop Software—an integrated suite of applications that manages the link between your BlackBerry smartphone and your email account, organizer and more.
BlackBerry Desktop Software FeaturesBlackBerry Desktop Software runs on your desktop PC, allowing you to:
Keep Your Desktop and Smartphone Data Organized
Synchronize your email and organizer information (calendar, contacts, memos and tasks) between your BlackBerry smartphone and your PC
Back up information from your smartphone to your PC or restore previously saved files
Easily Transfer Files, Music and Data
Transfer files between your computer and your BlackBerry smartphone’s internal memory or optional media card¹
Use Roxio® Media Manager² for easy management of your video and music files
Migrate data from a BlackBerry smartphone, Palm® Treo or Windows Mobile® based device to a new BlackBerry smartphone²
Add New Software and UpgradesLoad new applications and upgrades from your PC to your BlackBerry smartphone
Manage Your Enterprise Email
Create an auto signature to be included in the body of your outgoing email messages³
Filter the email messages you receive on your BlackBerry smartphone by key words and message fields³
Press here to download
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Desktop Manager Buttons and Sync Screen Inaccessible

Buttons and the sync screen of Desktop Manager are very difficult or impossible to read with dark themes like the High Contrast theme. It makes the software much less usable for folks with low vision or who prefer a darker theme. While I understand the desire to make software visually attractive it is usually best to leave form elements and labels un-styled and without fixed dimensions. If styling is used then one should go all the way and style both background and foreground colors so non-default themes will still be usable. I'd like to attach a screen shot, but these forums do not allow attachments.

Hi dcolizza,
Welcome to the BlackBerry Support Community.
Are you syncing with an Exchange account in Outlook or personal folders in Outlook?
If you are not syncing with Exchange, try creating a new MAPI profile and setting up synchronization with that profile to rule out any issues with MAPI. This article should provide information on how to do this. http://bbry.lv/sKLgOV
Hope this helps.
-FS
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Desktop Manager "disconnected" and I can't get rid of the error message

I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
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Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after"

Desktop manager update and two phones

The wife and I both have8320 Curves. I synced my phone to the desktop manager last year she did not. Today I downloaded an upgrade for the phone software and the desktop manager. Now my phone has the new software and the manager has a new look but how do I get the new version of desktop manger to look and my wife’s phone? To install the upgrade to the phone it has to go through desktop manager but it will only see my phone. How can I change the pin# to the one for her phone?
Anyone?
Thanks for any help
Gary

If all you're looking to do is to upgrade your wife's OS, you can run the Loader application by itself.
Click Start --> Run, and enter this (WITH QUOTES):
"C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe"
If you've installed Desktop Manager 4.7 you shouldn't even need to install the OS for the device. The latest version (and possibly 4.6) will retrieve a list of carriers, the devices they support, and the latest OS available from them automatically, and if Loader determines that a newer version is available it will automatically download it and install it.
If you're not using Desktop Manager 4.7 or 4.6, you'll need to either upgrade DM or download and install the OS from the carrier.
Message Edited by JerryD on 03-14-2009 06:58 AM
Jerry

Desktop manager errors and shuts down every time I try to sync my Outlook...Help!

Anyone having a similar issue..installed, removed and reinstalled Desktop Manager and everytime I attempt to sync with Outlook it states that Desktop Manager has encountered an error and needs to close. I haven't been able to sync at all. It's my first BB, go easy on me. I would appreciate any assistance!

Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

Desktop Manager 5 and Email Forwarding

Ever since I installed Desktop Manager 5 I haven't been able to figure out how to stop emails from being forwarded to my BB while connected to my PC. I no longer seem to be using Redirector as I was under 4.7. What I am I missing?

I was able to find a solution to this problem. Follow the steps in modifying your installation with KB11162 and choose Work/Exchange/BES email settings. This will install the BlackBerry Redirector application which you will find by clicking on Start > Programs > Blackberry > Blackberry Desktop Redirector.
Hope this helps!

MacBook Pro Power Management Issues and "Broken" Bootcamp

This is not a question but rather a solution I have discovered to a problem I have experienced many times now.
My Core 2 Duo 15" MacBook Pro (non-LED version) has exhibited several issues with the systems power management hardware.
Firstly: Occasionally the system will refuse to turn on. This has happened to me twice, it usually happens when I am running on just batteries. The very first time it happened I was in a meeting and had important data I had to get from the laptop, I was silently panicking. After swearing at my new 2.5 grand pride and joy, I happened to read an old support article relating to older PowerBooks which exhibited the same problems. Apple recommended taking the battery out and then holding the power button for several seconds and then reinserting the battery. This apparently resets the power management hardware feature -- and it worked, and has worked three times since.
Secondly: I have had a persistent problem when running Bootcamp. Sometimes the machine doesn’t go to sleep properly and although it everything looks right it continues to run (and perhaps, like me, you’ve backed it away in your bag and hence didnt notice it burning up. What has happened to me several times is that it literally "breaks" Windows XP. When you wake the computer or turn it back on (if the battery drained) then youll find Windows running PAINFULLY slow. If you press CTRL-ALT-DELETE (to bring up the task manager) I would see that the CPU is working very hard (at nearly full utilization) and it is so occupied that it won’t respond to anything I do at all. No matter what I did (I attempted a system restore, which was a two hour task with the computer running in its "broken" state) nothing would bring windows back to life. The first two times this occurred I was devastated because the only thing left for me to try was to remove the windows partition and install it fresh (thus losing all my files and settings -- although for the record you can still access the windows partitions files through Mac OS X). This ruined a near full day for me each time the computer did this (having a lot of settings and tweaks and installed programs to reapply). The third time this happened I did the "trick" listed above and reset the MacBook Pro's power management hardware. this has solved the problem ever since (two additional times now). I post this in case someone experiencing the same issue searches the forum.
I dont know the technical explanation but obviously there is an issue within this series of MacBook Pro's power management. Perhaps it relates to the "artificial" BIOS the system presents to windows through Apple's EFI system (Windows requires legacy BIOS to operate and all Intel Macs alternatively use EFI, so an extra "trick" had to be added by Apple for Windows to be compatible).

The computer. If two different batteries behave the same way it gives credence to possible issues with the power manager. You can try resetting it with:
http://docs.info.apple.com/article.html?artnum=303319
And verifying the firmware is up to date:
http://docs.info.apple.com/article.html?artnum=303880
And running the hardware test:
http://docs.info.apple.com/article.html?artnum=303081
If nothing seems to help, call AppleCare again, and tell them the battery replacement did not solve the problem and that you tried the above and tell them the results you got.

Desktop Manager Synchronization and Office 2010

Hello all,
I have just installed Office 2010 licenced version and have had issues synchronizing with my Curve 8520. Error "No available message stores" appears"
Any ideas on how to resolve this would be appreciated.

I'm agree. I tried "CompanionLink Synchronize" and it works pefect.
You can download a 14 days trail and in August the new BB desktop comes out with outlook 2010 support so thats what I do.
Peter

Synchronization with desktop manager - bb and outlook

after having downloaded a windows vista update, I don't manage synchronization anymore.
here follows the problem description I get:
help!
Timestamp modulo con errori: 4797fb36 Offset eccezione: 0008e56b Codice eccezione: c000000d Dati eccezione: 00000000 Versione SO: 6.0.6 Timestamp modulo con errori: 4797fb36
Offset eccezione: 0008e56b
Codice eccezione: c000000d
Dati eccezione: 00000000
Versione SO: 6.0.6001.2.1.0.768.3
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 8339
Ulteriori informazioni 2: 9669671cdb1174b4ca37f14c3c33daa1
Ulteriori informazioni 3: 3397
Ulteriori informazioni 4: 76a73f1efcf99f20dde8e2dac5a2e367
001.2.1.0.768.3 ID impostazioni locali: 1040 Informazioni aggiuntive 1: 8339 Ulteriori informazioni 2: 9669671cdb1174b4ca37f14c3c33daa1 Ulteriori informazioni 3: 3397 Ulteriori informazioni 4: 76a73f1efcf99f20dde8e2dac5a2e367
Solved!
Go to Solution.

here they are:
969604
969897
969898
970238
890830
969559
905866
955428
969613
961501
969682
969679
968537
967632
it'd be great if you could suggest which could be the 'disturbing' ones, that way I would delete only those.
thanx

Synchronisation between Desktop Manager and Torch9800

Hi Guys,
When I perform a synch between my BlachBerry Desktop Manager software and my mobile device I lose data in the Microsoft Outlook note fields held on the desktop.
It appears that some of my contact note fields on my Torch device are locked to restrict the amount of data held, so as I increase my notes in Outlook on my desktop and then synchronise at the end of the day, I lose data at the botton of the Outlook notes field.
Fortunately, I always add the latest notes to the top of the notes field, so my most recent notes are saved but much of my history is deleted.
I would appreciate somebody contacting me, if they have experienced a similar problem and found a fix.
Is there a setting in the device which allows me to increase the Outlook field data space?
Many thanks,
Brian Williams.

Hi and Welcome to the Community!
It sounds like you are running up against this limitation:
KB13255 Notes field for the BlackBerry smartphone Address Book is truncated
It is a limitation...there is nothing you can adjust on your BB to increase the size of that field.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems Connecting Device To Desktop Manager and Apploader.exe

Just got a new BB8900 last Friday. On Monday, I encountered a Reload Software: 552 error code and after checking online forums for options on how to fix I ultimately had to reinstall the operating system and reinstall new apps that weren't archived by the reinstall process. Because I feared getting this error again whenever I rebooted the device, I immediately made backups every hour as I was reconfiguring the device and adding back my apps.
Today I was going to do another backup for good measure and once I connected my Blackberry to the computer with Desktop Manager running, Desktop Manager crashed and gave me the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.0.11
Fault Module Timestamp: 4a4bd539
Exception Code: c0000005
Exception Offset: 000d68f5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c4a7
Additional Information 2: 473b2e845affd1758ca8e66121386d63
Additional Information 3: 83e8
Additional Information 4: 72466a8a5092651f7fe609f9ec3f3489
I then tried the APPLOADER.EXE program locating in program files/common files/research in motion/apploader. I had used this program yesterday to try to delete applications 1 by 1 with the hope that one application was causing the 552 error. Now for some reason this program also is having a problem noting the following in the error log file:
Read from location 1010fffc caused an access violation.
I've looked through multiple forums and haven't found a solution. What I can tell you is this:
1) The phone is working fine but I fear rebooting the phone and getting another 552 error (there were two apps deleted that will be fully deleted on reboot). Would hope everything is fine but I've had two of these 552 errors within 24 and the second one came without any warning. If I get this error there is no way to get to my backup since I can't connect to DM without it crashing.
2) It doesn't appear to be a sync issue but I deleted the Intellisync folder anyway and it didn't fix the problem.
3) Have rebooted my machine with no change to problem.
4) Have reinstalled DM Version 5 (this time without the Roxio Media software) with no change to problem.
5) Because I now get an error when connecting to DM and trying to run apploader.exe, there appears to be a setting on my phone that might be causing the problems (I have no idea what it may be but the APPLOADER program notes a location violation so maybe the Blackberry software is confused about where to find my Apps?)
6) The BlackBerry device manager works fine and notes my device and applicable serial number.
After my last backup yesterday I probably only installed 3-4 other apps that I had lost and organized/moved folders around on the phone. So getting this problem so soon after everything was working fine is mindboggling.
Solved!
Go to Solution.

Another Update: I seemed to have found the problem. While RIM support recommended I do a device wipe I pushed back since the rest of the phone functionality seemed to work fine. I opted to begin removing applications from the phone one by one and then trying to connect to Desktop Manager.
Once I removed the ZDNet Tech News For IT Professionals and rebooted the phone, I was able to connect and do a backup. I'm sure this app works fine for almost everyone else, but for some unknown reason (maybe it conflicts with another app on my phone), Desktop Manager did not like it and shut down. I initially reinstalled it again and was able to do another backup but an hour later Desktop Manager shut down again (perhaps in doing an update on news it creates a conflict with Desktop Manager).
Anyways summary of learnings since my issue seemed to be somewhat uniqueCurve 8900)
1) If Desktop Manager shuts down and you've tried other solutions on forums such as deleting the Intellisync folder and reinstalling Desktop Manager, try deleting applications 1 by 1 and rebooting the phone before trying to connect again to Desktop Manager.
2) If you have had this problem, do frequent backups and keep track of what you add to your phone so in case there's a problem you know the most recent apps to remove (in my case I couldn't get to my latest backup since DM would shut down with the app conflict).
3) Only consider a device wipe if you have exhausted your apps removal testing. Apps which came on your phone which note the vendor in the About section of the app as RIM should be fine. Also while apps on AppWorld are being offered by BlackBerry there is no certainty that they will work on your phone.

Sun Ray Server Software and Sun Desktop Manager integration

Hello,
I have installed and configured SRSS and Desktop Manager..and they're working.
But... how to integrate them?...

Will the Sun Ray Server Software 1.2 for Workgroup
Servers work on a Sun Blade 100?Yes, it'll work. An SB100 won't support many
concurrent Sun Ray users but it'll be OK for a
handful of users doing normal (non-multimedia)
work. Put as much physical memory into the box
as you can afford, and remember to configure an
appropriate amount of swap.
OttoM.

Desktop Manager Has Stopped Working @ Processing Device Calendar During Sync Process

I have a BB 8330 and have an annoying issue....it sync'd with MS Outlook for about 2 months after i got it then I started getting an error inthe sync process "Blackberry Desktop Manager Has Stopped Working, Windows is shutting it Down"....this always happens at the exact same point inthe sync process..."Processing Device Calendar".
I've done everything, Verizon tech support...BB tech support...uninstall/reinstall...nothing has fixed it. I even deleted everything out of outlook and started over. The odd thing is that everything EXCEPT the calendar will sync....it's just when it gets to the "processing device calendar" is stops syncing and I get the 'DM Has stopped working' error and it closes.
I am going to scream if I can't get this fixed...it's been going on since last October!!
Any fixes out there?

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
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Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Desktop Manager 6 fix and broken

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