Desktop manager and Desktop Software

Is there a differnce bewteen desktop manager and desktop software? I'm trying to find a link to download desktop manager. I was told by t-mobile tech support to run application loader and I need desktop manager in order to run that application. The reason why i need to run the application is that my firewall setting is enable with the 'lock' icon and it's preventing me from running applications that need to connect to the internet. I was told that running application loader would remove the lock icon so I can disable the firewall setting.
Thank you,
New BB user.

OK...so those instructions are...well...dated...they indeed are for the full Desktop Software. Basically they have advised you to update your BB OS to the latest version in the hopes that the lock on the firewall will be removed. They did discuss the backup, but I actually prefer to take a manual backup first, then let the automatic one go, but I still have that manual one just in case.
I can't see what any of those jpg's are, so I'm not sure exactly what they are saying.
Anyway, there are other possible causes, but it's not necessarily wrong to follow those steps...it's just that they may or may not work...and before you ask, it's impossible to tell you, at an internet distance, anything at 100%.
If you prefer, here's a different method to update your OS:
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure. You will also first want a clean and complete list of all of your add-on apps, including the source of them and activation keys.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hello,
I'm getting these errors when I start Password Manager 4.2
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Hello mate,
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Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
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Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
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Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Device Manager and Desktop Software fail to work after a profile migration

Hi there,
I have just moved in a Windows Domain so I had to change my IP configuration. I have done a moveuser to move my local profile to the domain's profile. My Device Manager and, therefore, desktop software are not responding anymore. I keep receiving a message of ApploaderWEBSL-Upgrade[1].msi missing in the network location.... after a couple of hundreds of cancels, it goes away.
I have tried reinstalling the BB Original CD as an Domain Administrator selecting "4 all users". I have tried downloading the Windows Installer Cleaner. I have also tried to upgrade my device's software directly from the WEB. Finally, I have tried to "promote" my Windows Account as a Domain Admin.... nothing.
The poing is that if i log in as a Domain Admin, my device is automatically recognized by the device manager.... but I can't sink cause it's not my profile...
Everything was working before my domain enrolement and IP changes.... can anyone help me?
Thanks a lot!
Marcos.
Message Edited by mmarin on 02-13-2009 10:44 AM

Hello, The most common thing to do after an update that results in issues is to perform an OS reload. Sometimes, the update processes have errors and such...with a reload often curing the issues. The official methods, which will be controlled as to what exact OS versions you are offered:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...The unofficial methods, which are cleaner, and allow you to choose an OS version that perhaps your carrier (or whoever it is controlling your offers) has been slow to approve:http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/Of course, before you started anything, hopefully you already took a good backup via LINK, a manual copy of your Device Memory to your PC, and full documentation of your configuration (account credentials, added apps, configurations, etc.). Sometimes, restoring from a backup returns to the device the very corruption one needs to eliminate, and reconfiguring from scratch can resolve that. Good luck!

Apparently Sync Manager is turned off for syncing my contacts and calendar to using Blackberry Desktop Software - how can I switch it ON?

I upgraded to Mac OS 10.9 a few months ago.
Up till then I was happily able to sync mac Contacts and Calendar to my Blackberry Curve 9320 via Blackberry's Desktop Manager (for Mac).
Since upgrading the software tells me to that Mac Sync Manager is turned off. I know it isn't because everything else is syncing.
When I hunt through your support I find that there are solutions for this problem for other Mac OS versions but not for Maverick, so please tell me how I can once again use my business phone happily as I did before upgrading!
Many thanks
Janet

From
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=B786F9DEB73FE BE22A4D2F911A97BC3C?externalId=KB35311&sliceId=2&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer.
BlackBerry Desktop Software synchronizes information with the SyncServices database, which is synchronized with the desktop applications on the Mac computer (for example: Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly to or from the desktop applications on the Mac computer.
Mac OS X Mavericks v10.9 and later does not use SyncServices, therefore, it is not possible to synchronize Contact or Calendar information using the BlackBerry Desktop Software on these versions of OS X.
For more information on SyncServices and OS X Mavericks, see the following Apple Support article:
http://support.apple.com/kb/HT5847
Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X v10.6, 10.7, and 10.8.
Pete

HT5306 I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? compatibility issues with wh

Hello:
Thank you for the update for remote access for desktops.
Personally, I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? I do use this lap top in other countries. compatibility issues with what?

Apple Remote Desktop is off be default. It has to be enabled for some one to be able to remotely connect to the computer. And then, you still have to have a user name and password on the computer to remotely connect with.
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Sync Problems between Blackberry 8330 and Outlook 2007 using Desktop software v 4.7

I have a Blackberry Curve 8330 and I have been experiencing some problems syncing it with my HP Notebook running Outlook 2007. I am using the most current Desktop Software version 4.7. I am using the BB Internet Service and all of my email accounts seem to be operating well. When I attempt to sync I receive the following errors in this sequence
Error 1: Intellisync; There are no applications configured for synchronization. From the synchronize screen, go to Configure > Synchronization to configure the applications.
At this point, I attempt to follow the above instructions and configure the applications I want to Sync. When I complete the above step for all applications, or each one seperately, I receive the following error:
Error 2: Runtime Error; Folder is no longer a part of the system data source or the folder can not be found.
As I stated above, I receive the error for all 4 applications (Address Book, Calendar, Memos and Tasks) whether they are configured seperately or all at once. I have unistalled the desktop software v4.7 5 times and Outlook 3 times. I am truly at a loss and in dire need of my Calendar and Contacts on my phone. If anyone has come across this in the past or has any ideas, Please feel free to comment or reply. Any info will be greatly appreciated!!!
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Brian

uninstall the desktop manager, and install "4.7 without Media Manager"
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Windows 7 and Desktop software not auto-syncing

I have a BB Bold 9700, Windows 7 Ultimate, and latest desktop software from BB site. The issue is that the sync doesn't start when device connected. I have to manually initiate the sync and it works fine. When I was using Windows XP and I connected my device, the hardware was detected and the sync process started automatically...as it should. I have ensured that the "synchronize the selected items when your device is connected to the BlackBerry Desktop Manager" is selected. I even disabled that, shut it down, restarted it and reenabled it to see if that would work and it didn't. As I said, the phone syncs fine when initiated manually, but it won't start on its own.
Any help would be appreciated.

Hi and welcome to the forums!
Try this troubleshooting article for USB desktop connections.
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Cisco Agent Desktop software running multiple times in Task Manager

Has anyone seen an issue with Cisco Agent Desktop v 6.6(1) where after closing the program completely it stays running in Windows Task Manager. We have the Agent software installed on 8 PCs and only one of them is having this happen to them. One time the PC had 15 instances of Agent.exe running in Task manager. A reboot of the PC corrected the issue, however when the issue does happen her chat box within the Agent software shows as Initializing and the agent's name appears and reappears on the Supervisor Desktop software.
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Desktop Manager and Content Protection

Hi,
We've enabled content protection across all our devices via an IT policy. We are noticing that now, when some users try to connect to their devices via the desktop manager, the manager hangs.
Is this just a coincidence or is there problems connecting to devices with content protection enabled?

I'm glad I found this thread.
I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
I suspected it was Roxio when I watched it take 20 minutes to install.
Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
Matt
Message Edited by mjsulliva on 04-03-2009 05:13 AM

Desktop Software Problem-Roxio Media Manager

I have had nothing but trouble with my Blackberry Storm since buying it. In addition to my phone going dead after 3 months, which Verizon replaced, the Desktop Manager software has caused all kinds of problems on my PC (XP), When the Verizon phone tech tried to get my dead phone restarted, he had me reload the Desktop Manager. That caused a cascade of problems on my PC and I was later told to uninstall it, which I did. That didn't solve the problem and now I have no way to synch my contacts unless I risk installing the software again.
However, the Windows Installer still acts as if the Roxio program is still installed and it continually tries to install it, but of course, stalls partway because most of it isn't on my PC anymore. Apparently the add/remove program did not completely delete it. Now whatever remains of the Roxio program still on my machine is causing problems. I can't close the Installer and it won't cancel or shut down.
Any help is appreciated.

Hello there,
Yes...a mess, that. You might have to try a few different things...
Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
I've also heard of folks who have had to dig even deeper into their registry to remove entries related to RIM, Intellisync, Roxio, etc...tedious yes, but I've heard reports here that have proven successful. Be sure to take a backup of the registry first...just in case...
You also might have to use Safe Mode to prevent Windows Installer from continually trying to finish the phantom Roxio install.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop manager and windows 8

I have attempted to get desktop manager to work with windows 8 for months. I have ensured that I have followed various instructions including enabling .net 3.5 without success. I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not connect to the playbook. Have tried turning off avast antivirus without success.
Can anyone helpl with an alternative, please?
It works with my MAC computer but not with my windows laptop!
alun.
Thanks

I have the exact same situation, and to make it worse I can't even get the desktop manager installed, let alone work. I keep getting error message #1723. It's hard to know whether it's a Windows problem or a Blackberry problem, although if it works on your Mac I guess it's a Windows problem. I bought a new laptop and am having trouble with a lot of incompatibility problems with Windows 8.1. I'll have to revert to my old Windows 7 laptop unless someone comes up with an answer. Hopefully someone in the Community has one [fingers crossed].

I can´t install the media manager of the Blackberry Desktop software

Hi. I just instaled the desktop software 4.7 from the blackberry page. All the options works fine but when i pretend use the media manager, the program require a instalation of a DAO.MSI (INSTALATION PACKAGE), and don´t found any source with this file.
Please i appreciate if anyboy can help me. And sorry for my poor english.
Christian.

I don't know how to help you, I never like the media manager anyway. I live happily without it using this :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
HTH.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop manager and Desktop Software

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