Desktop manager and Phone will not connect

Why will my phone not connect to my desktop manager? Please help me?

Are you still experiencing this issue? Have you tried using another USB port or USB cable to connect? If so, try uninstalling and reinstalling Blackberry Desktop Manager for Mac. http://bbry.lv/cjrGPM
Once your BlackBerry connects with the Desktop Manager, you may want to do a clean application load to resolve the issues your device is having. http://bbry.lv/aKuQoN
-FS
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Similar Messages

  • Software update via desktop manager failed, phone will not boot

    I used the Desktop Software (I had to update this first to version 6.00.43; anyway, that's what the Rim.Desktop.exe file properties in Windows Explorer says it is) to update my Curve 8900 's software. It went through the first two steps of downloading and installing; then just sat there stuck on the reboot step -- no kind of error message, just stuck, with phone displaying the AT&T sign on screen for probably a good chunk of lat night (started doing this a little before bed) and all through the day today. Only removing the battery will shut off the phone; once restarted, the white progress bar fills up over a number of minutes and goes back to the AT& screen again; hangup button will not shut the phone down. If I reconnect the USB and the Desktop Software is still running, status message continues to say "disconnected"; if I first connect the USB and then start the software, get a "connecting..." status message but it never connects. Windows 7 "Safely Remove Hardware" list does not display it.
    Any way to fix this?
    Bard55

    Close Desktop Manager.
    Then do this:
    http://www.blackberryfaq.com/index.php/How_do_I_wi​pe_the_BlackBerry_using_Jl_Cmder%3F
    Then follow the instructions exactly in the first post of this thread to install the OS listed there.:
    http://www.blackberryforums.com/general-8900-serie​s-discussion-javelin/227412-os-8900-v5-0-0-1168-5-​...
    Once you have that done, then you can use Desktop manager to restore the backup file that the original update should have made.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • I5 still using ios6 as of last night the phone will not connect to my Internet, in settings it says connected with the check mark however there is no wifi icon at the top of phone, have done everything possible to resolve... My i4 and pads are fine,

    I5 still using ios6 as of last night the phone will not connect to my Internet, in settings it says connected with the check mark however there is no wifi icon at the top of phone, have done everything possible to resolve... My i4 and pads are fine, I've had this phone for 8 months with no problems until last night , AT&T not any help,apple wants $ I thing it's a software problem.. Any one had this issue?

    - Restart the device. http://support.apple.com/kb/ht1430
    - Reset the device. (Same article as above.)
    - Reset All Settings (Settings > General > Reset > Reset All Settings)
    - Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
    - Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
    - Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

  • So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

    So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

    This is a user to user technical support forum.  It is not our responsibility to convince you of anything.
    Do you actually have a technical support question?  If not, post your question on a blog or somewhere more appropriate.
    Best,
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  • HT201412 phone will not connect with iTunes, so you can not run, and I unlocked it and got the message that it is unlocked and I have to connect with the tunes.

    phone will not connect with iTunes, so you can not run, and I unlocked it and got the message that it is unlocked and I have to connect with the tunes.

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    Frozen or unresponsive iPad
    Resolve these most common issues:
        •    Display remains black or blank
        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
    iPad Frozen, not responding, how to fix
    http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
     Cheers, Tom

  • I did a software update on my iPhone 4S to 6.1.1 and now my phone will not connect to my Mac

    I updated the software on my iPhone 4s to 6.1.1 and now my phone will not connect to my Mac.

    missykittee wrote:
    now I am required to have a lock on the phone.
    No, you are not.  Apple merely encourages there customers to secure their own data.  Only fools choose to not have a passcode lock.  I hope for your own laziness that you never keep any personal data on your phone... otherwise you are setting yourself up for major issues when your phone falls into the hands of an unscrupulous person.

  • My phone will not connect with iTunes when plugged up to usb cord it will only charge on pc and mac

    my phone will not connect with iTunes when plugged up to usb cord it will only charge on pc and mac

    If the device isn't be recognized by itunes, try following the troubleshooting steps in one of these articles
    http://support.apple.com/kb/TS1538 for windows
    http://support.apple.com/kb/TS1591 for mac

  • HT201274 iPhone 4s, but wifi option is greyed out. I want to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, bought a iPhone 5c. how do I erase all on my 4s with no in

    I have an iPhone 4s, but wifi the option is greyed out. The wifi stopped working on it months ago. Now I wanted to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, since I bought a new iPhone 5c. I can't erase my phone by pluggin it into my Macbook Pro, since I can't disable the "Find my iPhone" App without internet. How do I erase all the data and setting on my 4s without connecting to the internet? It is running ios 7

    See this https://answers.yahoo.com/question/index?qid=20131119125513AAtRloc
    I just did it. To enter DFU mode, I had to use "method 3" on this post
    http://thebigboss.org/guides-iphone-ipod-ipad/dfu-mode
    Too bad my 4S is 2 years old. Wifi is dead. I had to upgrade to 5S, but 5S is soooooo much faster than 4S so it's kind of good outcome. Without the 4S breaking down, a stingy person like me would have never upgraded the phone.

  • I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work.  It won't show up when plugged into the computer.  Only charges when plugged in the wall or a car charger.

    I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work.  It won't show up when plugged into the computer.  Only charges when plugged in the wall or a car charger.  I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.

    martinfromdevon wrote:
    Warning to iPhone users.  Do not start the update of the iPhone software using iTunes.
    Nonsense, and very misleading advice.  I've updated iPhone 3G, 3Gs,and 4  through itunes many times, never had a problem once, not with one single update in nearly 5 years of iPhones.  Of course, I've never jailbroken my phones either.  Hack your phone and have update problems?  I've got news for you, the problems are not a result of iTunes or Apple's updates.

  • I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work.  It won't show up when plugged into the computer.  Only charges when plugged in the wall or a car charger.  I've tried everything imaginabl

    I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work.  It won't show up when plugged into the computer.  Only charges when plugged in the wall or a car charger.  I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.

    Dude you have a jailbroken phone as stated in your first post, no need to do a second post.
    As per the forum term of service you can't get help here.  Use google.
    that's the downfall of jailbreaking your phone.

  • My phone will not connect with my itunes so that I can sync them.

    My phone will not connect with my itunes so that I can sync them and update my music on my phone. How can I fix this?
    I have tried everything I know and could find to do.

    Hi kkmk2511,
    If you are having issues with your iPhone not being recognized in iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    - Brenden

  • The light on the front of my Appletv keeps blinking and it will not connect

    THe light on my Appletv is blinking and it will not connect.

    My Apple TV version 3 shut down a few days ago in the middle of watching a movie and it was flashing continuously
    I could not get it to work at all I tried resetting it,  all I got was a Macintosh apple logo on my TV screen
    and nothing else.  I had no connection to my iMac with Air Parrot software, or from my new macbook Air with Airplay.
    Airplay was no longer visible to select on my macbook Air.
    So I connected it to my Mac desktop, using USB and a power cord, to reset it back to factory defaults, as directed by Apple.
    This took approx 90 mins to complete, then I had to set it up again…….BUT I cannot get it to work it refuses to 
    accept any password, and I have updated to a new password today but it will not accept it….
    I presumed,  I use the same Apple ID username & password that I use for iTunes and iMac etc for my Apple TV also ?
    or does Apple TV have a different username & password ?
    any ideas
    Thanks
    Terry

  • Imac connects to time capsule through wifi but ipad and iphone will not connect

    I just installed the new Airport Time Capsule.  My Imac connects fine through wifi bit my ipad and iphone will not connect to the wifi.  They appear in the wifi settings in the devices but will not connect.  I have reset modem and time capsule and tried forget network and nothing is working.  ANy assistance would be appreciated.  Thanks

    So I called apple support being fairly certain that I wasn't going to be able to fix this over the phone but essentially, it now works flawlessly with my iOS devices. Here is what I did.
    I have a Motorola cable modem surfboard 6421.
    I reset my network settings to dhcp and NAT from the default bridge only mode which the tech said only allows one device to connect at a time. Considering my MBA was already connected to the AE, that would explain why my other iOS devices wouldn't connect. After I changed the settings for the network to DHCP and NAT, the router restarted. I then disconnected the power and coaxial cable from the cable modem and reconnected it and once everything came back up, all devices connected fine. Good throughout and signal. Hope this helps.

  • HT4623 my phone will not connect to i tunes

    My phone will not connect to I tunes.

    Hi  Can you tell us more?
    Is it not being recognized in iTunes?  What version of iTunes... you should upgrade it to the latest version and then try to connect your iphone..
    Cheers

  • I have an iphone 4 and getting to the settings menu is really slow and it will not connect to any wifi

    i have an iphone 4 and getting to the settings menu is really slow. it takes forever to load, and it will not connect to any wifi

    Hey,
    Make sure the Usb and Phone Connector are fully pushed in.
    If that doesnt work try another Usb Port as it may be faulty.
    Jason

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