Desktop Manager Application loader hangs

Question

Desktop Manger v. 5.0.0.11 
Vista 64 bit v 6.0
BB 8350i  v4.6.1.204
when running the App installer from Destop manager.  It gets to the install stage where it says that it may take up to 30 minutes to complete and the warning do not disconnect until complete, and then hangs.  The first few times I thought I may have been impatient so this time I let it sit all night and no progress.  vista said that the app was not responding.  i searched and did not find this issue in the forum so my appologies if this has already been solved.
PS.  I have previously used Desktop manager with success on a different machine running XP.  DM does do a successful backup and restore in Vista, but the app loader continues to hang.
Thanks for your help.
Scott

Answer 1

Hi and Welcome to the Forums!
Have you installed, to your PC (atop DTM), the device OS package for your specific model, carrier, and OS level? That may help if not...you can find your carriers download page via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
If doing that alone does not help, then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Retry the things you are needing
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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