Desktop Manager asks for "insert BB device software updater disk"

When open DM (v 5.0) a message "insert BB device software updater disk" for a file named "ApploaderWebSL-Upgrade[1].msi". I cant find it....help needed....
Solved!
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OK. Can you uninstall 5.0 first. Next download and save the DM 5.0 exe file somewhere on your computer. Instead of double-clicking the file to install it, first extract the contents of the file to a folder on your computer. You can use any zipping program (i.e.. Winzip, Winrar, 7-zip) to right click the EXE file and choose Extract To. On my computer I created a folder called "Desktop Manager" and extracted all of the contents into that. Now you can go into the folder that contains the extracted contents and run the "BlackBerrySetup.exe" file to install the software.
If you just double click on the EXE file then the software extracts all required files to a temporary folder on your computer. After the installation is complete then the temporary files get deleted. So the main benefit to doing it above is that all of the installation files will always be located in a folder on your computer. So if you ever have to reinstall, repair, or find an MSI file that the program needs you don't have to download the software again.
Let me know if that works out.
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Re: Application manager ask for serial no
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Hi and Welcome to the Community!
feloow72 wrote:
Two, that maybe after all these years since me learning about it, RIM may have came up with a better and less devastating security feature.
As you discovered, no. BB's remain the recognized leader in security, and lessening this function would lessen that rating.
feloow72 wrote:
but is Blackberry Desktop usually suppposed to always ask you for the pass before you can even connect to it fully?
Yes...consider...if the Desktop Software could bypass the device lock security, then someone would have access to all of the data on the BB. The device lock security is intended to keep anyone but the actual user from accessing the information, regardless of method of attempted access. Again...part of that high security thing.
feloow72 wrote:
Are there really no other options? I've heard that there are a few people who have claimed to bypass the security feature, but they've never shared how, and if true, it is also quite complex to figure out.
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feloow72 wrote:
One further complication is that by default, the keypad for the password enters numbers, but right now it is entering letters by default. His password contains 4 numbers. I've read on forums that if you type in the corresponding letters in place of the numbers, it is actually the correct way to enter it, instead of pressing alt and the corresponding character for the password. Can anyone else confirm this? So if the pass was "2113" would i put in the default "ewwr" instead of pressing alt to type in "2113?
Maybe...it all depends on what the password actually is. If, when it was created, the proper sequence of using the alt key was not done, then the password may truly not be what it is thought to be.
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ab123
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a > b > ALT > 1 > 2 > 3
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But no one can tell you what it is...only correctly entering it can reveal what is correct. And, with just the one chance left, the likelihood of success is low.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager asks for "insert BB device software updater disk"

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