Desktop manager back up!

I am trying to back up my blackberry onto my PC as I am receiving a new blackberry tomorrow, once I click back up it says back up successful, however once I disconnect my blackberry from the laptop and click on the back up that's has been saved, it doesn't open and says cannot open this file! Cannot someone please help me with this.
Thanks
Anneka

anneka, Greetings, and welcome to the BlackBerry.com Support Forums.
No, you can't open the IPD backup file from your PC, only from Desktop Manager.
Just make sure it saved, and has some size to the file, and you will be fine.
Good luck.
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Similar Messages

Uncaught error java nullpoint exception, email icons disappeared, application loader unable to back up data, desktop manager unable to connect

Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?

Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
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Device time moves back 1 hour every time I sync with Desktop Manager

Every time that I sync my device using Desktop Manager the time of day on the device moves back one hour. Both my PC and my BB device are set to Central US time, so I can think of no reason why this occurs.
Ideas?
Message Edited by debitone on 04-02-2008 06:17 PM

If you can't resolve the DST on your computer you can also change the sync settings to not update your clock.
BB 8130 Pearl
IT Professional

Is it possible to see my phone numbers and addresses that I backed up in the blackberry desktop manager

I know it may be a silly question -- but I finally was able to download the blackberry desktop manager and then back up all the data from my blackberry to my computer via the desktop manager. For my peace of mind, I would like to see some of this data (addresses and phone numbers) just to insure that I did the back up correctly. Is this possible?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The file that contains the backup data is designed as proprietery to the Backup/Restore process. It is not designed to be read independently. There are some third party readers, can't recall the names (Amber-something-or-other?), but if you search for an application that can read an IPD file, you might find what you are looking for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Is there a way to back-up my phone to desktop manager without USB?

The port on my Storm has failed. I cannot charge my phone or attach it to my Blackberry desktop manager via USB. Is there a way to connect to desktop manager using bluetooth? I would like to get a good back-up of my phone before I take it to the Verizon store because I am pretty sure they are just going to want to replace it. I don't want to lose all of the things on my phone since the last back-up. Thanks!

Yes, look at page 167 of the user guide.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=http--docsbl...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Desktop Manager won't back up 9800 Torch

I can not get Desktop Manager to back up my 9800 Torch. ALthough it "sees" the device ( in that it identifies it as 9800 and the PIN number), when I try to back up the phone the option is grayed out. When I try to connect it gives me a message like " Can not connect to device. If battery is dead or it is rebooting, try to connect later"

Hey SRinger1,
Welcome to the BlackBerry Support Community Forums.
Are you able to setup a synchronization in BlackBerry Desktop Software, or is that greyed out as well?
Also I would suggest to perform a clean uninstall of BlackBerry Desktop Software: www.blackberry.com/btsc/KB02206
And then re-download BlackBerry Desktop Software at www.blackberry.com/desktop

How do I view on my computer the things i've backed up with Desktop Manager?

I went on the Desktop Manager and clicked BackUp. but how do i access (view) ,on my computer, the files ive backed up once i've disconnected the Blackberry ?? If you can even do that but i supose you must be able to otherwise whats the point in having backup...
Thanks

hkledgewood wrote:
I don't know if you can help me, but you seem to know what you are talking about where blackberry's are concerned! Which is more than a lot of people.Let me explain and please forgive me if I am rabblin. 'The slider was lifting but it still was working but then I dropped it and it just shut down and will not turn on at All! The last time I bacd-up was about 2 mo ago.
My question is where do I find the files that I have bac'd up on my computer and since it will not turn back on, it probably is crashed do you think? Now mind you I'm know you are just giving me an opinion so don't think I'm going to hold you accountable. But nobody seems to be able to tell me anything not even ATT! Any help or answers you can give me would greatly be appreciated. Thank you so much.
Heather
Hi and Welcome to the Community!
A dropped BB...the only thing that can be predicted is that the results will be unpredictable. At an internet distance, it's pretty much impossible to know for sure when it comes to hardware issues. If it won't turn on at all, then your PC will not be able to communicate with it, rendering everything except what is on the SD card "gone for good".
To find your backup file, search your entire PC hard drive for files with IPD extension (*.IPD). Inspect the date/time the files were created...the newest one being your best candidate to use for restore to a new BB. Then, use the procedure in this KB to perform the restore:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
Solved!
Go to Solution.

PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
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MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Bluetooth Desktop Manager communications - a Solution

There has been some chat about this already on this forum, but I haven't seen a simple statement of the problem, its cause, and the solution. As of today I have a Blackberry (an 8310) successfully resyncing over Bluetooth, so here's a quick summary.
The Problem (if you have one)
======================
You can't get the "Synchronize" Option in Blackberry Desktop Manager 4.1-up to work over Bluetooth with your Blackberry. (And for this discussion we will assume that you CAN get it to work over USB - just not over Bluetooth.
The Cause
========
The cause is that your computer and your Blackberry are not communicating properly over Bluetooth. You may have no Bluetooth connectivity between the two at all, or it may seem that you have the BB and computer properly paired - either way it is an illusion and makes no difference. If you can't complete the following on your computer - get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - then you can safely assume you do not have the proper type of Bluetooth connection you need to make it all work properly for the BB. Quit trying and read on.
Assuming you have Bluetooth on your computer working properly for other uses (ie. not broken), that you have Bluetooth discoverability turned on for both computer and BB and that your BB is healthy, the problem is with the Bluetooth drivers on your computer. Specifically the problem is that many Bluetooth drivers handle the usual Bluetooth functions like audio connection and networking, but NOT the one function you need, which is data transfer. Hence these drivers - which are almost always proprietary, non-Microsoft drivers - may work just fine for many purposes but they will never, ever talk to your BB in the way that you need them to.
The solution is to replace the Bluetooth driver you have with the generic Microsoft Bluetooth driver from Service Pack 2 or later. These Service Packs are easy to download and install from Microsoft, but the trick is that this does NOT replace the Bluetooth drivers your computer is actually using. Even deleting the Bluetooth drivers doesn't work because the computer instantly realizes it is missing the driver, looks for the appropriate Okie Fenokee brand driver that goes with the Okie Fenokee Bluetooth driver definition still sitting there in your proprietary computer, thoughtfully re-installs it and leaves you back right where you started.
The Solution
=========
The solution is easy once you know. I DO NOT PROMISE what this may do to other Bluetooth applications you have working perfectly right now, so if Grandma's kidney dialysis machine is hooked intimately to your working Bluetooth setup as it is right now, then proceed no further. Otherwise, hit "Start" and right-click on My Computer, then left-click on "Properties". Choose "Hardware", then "Device Manager". Find "Bluetooth Radios" in the list you get, expand it, and then delete EVERY entry you get below it in the hierarchy. Now get back out of all that. You have left your computer with a piece of hardware (the Bluetooth radio) and absolutely no software to drive it. Your computer will realize this and immediately start searching for software (drivers) to remedy the problem. It will ask you where to search, so make sure it either picks up the current MICROSOFT drivers from the web or the MICROSOFT drivers you have lying around (unused, till now) on your computer from a previous installation of Service Pack 2 or higher. This is easily checked just by going back into My Computer/Properties/Hardware/Device Manager/Bluetooth Radios and looking.
Give it all a minute to settle and then the previously-mentioned procedure- get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - should work. Moments later you'll see the PIN of your BB appear at the top of the Connection Settings dialog box, a sure sign of success. Now just go ahead and finish configuring Desktop Manager as you would normally, do the Sync and all's well! Contrary to some beliefs you do NOT need to do one successful USB sync before Bluetooth synce will work; the Bluetooth problem is entirely about having the right Bluetooth drivers that can cope with the special needs of the BB.
Hope this helps and good luck!

Your solution sounds pretty good but doesn't work for me. I'm running Vista with service pack 1 and two USB-Bluetooth adapters I've bought have no Microsoft driver. The manufacturer's driver works great but device manager does not find a Microsoft driver.
Is there a registry key I can modify? What about a list of compatible USB-Bluetooth adapters?
I'll try another adapter from a different manufacturer but most of them do not list Vista as a supported os.
By the way. Just what is so special about the Microsoft driver that Desktop Manager needs? The whole point of a Bluetooth and USB interface is to isolate the app from the implementation to avoid just this type of circumstance. Almost implies that Desktop Manager doesn't support Vista.
Thanks,
Bill

Desktop Manager "disconnected" and I can't get rid of the error message

I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
Solved!
Go to Solution.

Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after"

Error synching Windows 7 Contacts with Desktop Manager

Hi
I'm new here and would appreciate any help you can give.
I''m having trouble synching the email addresses in my Windows Contacts file with my Blackberry. Not all email addresses synchronise properly, which is probably because they are sourced from several different databases previously. There doesn't seem to be a way to map the fields accurately as the Windows 7 contacts folder shows the field as "E-mail Address" and the Desktop Manager shows the field being imported from Windows as "Preferred Address". This mapping only transfers those addresses which were previously exported from a BB/Lotus Notes database.
I've tried exporting to csv's and changing the field names as well as importing through Outlook 2010 rather than WIndows but with no success.
Has anybody else had this problem and found a solution?
Any advice or suggestions welcomed.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Desktop Manager will no longer sync my address book!

I have had a 3G Curve for about 3 months and I originally was able to sync my MS Outlook calendar, tasks and contact lists at work (Windows XP & MS Outlook 2003 then 2007) and at home (Windows Vista and MS Outlook 2003). About 3 weeks ago I stopped being able to do this. When I sync at work it just stops after syncing calendar and tasks. At home it says Address Book (not installed). I have uninstalled Desktop manager at home and at work and I get the same thing with a reinstall.
I am at work and I just tried unclicking contacts in my email settings screen. My phone says wireless synchronization is unavailable, so that isn't fixing it either! I saw both these tips on prior posts on this site.
I am headed home now and hopefully when I log back in someone will have told me how to fix this problem. I have a Blackberry so I can sync my Outlook calendar, contact list and set up and send group texts. I am very frustrated with this issue now.
Hopefully there is help for me!

Sorry about the mistake in where this posted...I"m new to the board and trying to figure out how it all works. L

Desktop manager wants to delete calendar appointments in both bb and outlook.

I have had my bb 8330 since last August. I have had to delete and reinstall desktop manager multiple times due to various problems. Recently I sync'd and lost appointments in both the bb and in outlook. DM will not allow me to override the flagging to delete. I deleted DM and reinstalled the newest version with media, attempted to resync and it still wants to delete. Currently I have 40+ appointments in the bb that are not in outlook (they had been at some point). I also have appointments in Outlook that the sync wants to delete from the bb. On top of this, I have lost contacts I didn't realize until I tried to use them (appear to have been deleted by the bb from my outlook).
The "Details to confirm calendar edits" window box in desktop manager allows clicking to view the entry but does not allow me to override the status of either delete or add so I cannot change the deletions to additions, etc.
I looked in the options in DM to see if there was a place where I could change a setting which would allow me to override the status but couldn't find anything.
Does anyone know how to fix this? Otherwise I think the only way to fix it is to write down all of my appointments in both the bb and outlook, attempt a sync and re-enter all the appointments again. Time consuming!! And if I need to do that I may as well go back to a hardcopy calendar.
A friend suggested that if there is too much data in the bb that it will only keep the newest entries and maybe that is why I have lost some data.
So, along those lines can someone tell me how to do a mass delete of e-mails on the bb directly? I know how to delete one e-mail but cannot figure out how to flag more than one.
Thanks! motomom3

on the device if you open messages, highlight the newest one you want to delete, click menu button, and click delete prior, this will delete eveything older than it.
if you plug into DTM, goto backup/restore - advanced... you can completely clear the messages database
what DTM and device sofwtare do you have?
DTM- help-about
device- options- about, 3rd line down, v4.x.x.x
you can go to c:\documents and settings\(your username)\research in motion\blackberry\ and delete the intellisync folder
then go in and setup sync settings again

Desktop manager back up!

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