Desktop Manager crashes upon connection

Just installed BB Desktop Manager 5.0, after removing the previous installation using the "clean uninstall" process suggested elsewhere on this Board (i.e. eliminating RIM and Puma entries in the registry).
v 5.0 is syncing with my BB 8830 just fine in my laptop computer (Vista OS); the problem is with my desktop (XP SP3 OS), which I'd also like to sync with the 8830. As soon as I plug in the BB to the desktop computer, the screen freezes and I receive an error message that says the Deskrop Manager has encountered a problem and must close. By clicking on "click here" (for details), I get an error message that says the following:
Error signature
EventType: BEX P1: DesktopMgr.exe   P2: 5.0.0.11 P3: 4a4bd539
P4: Synchronize.dll P5: 5.0.0.11   P6: 4a4bd6eb   P7: 00051ef7
P8: c0000409   P9: 00000000
Then, by clicking on a "click here" link the the Error signature box, I get an Error Report contents box that says:
C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\DesktopMgrexe.mdmp
C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\appcompat.txt
I've tried everything I can think of and I'm totally stumped. Any help would be much appreciated.
Many thanks.
Dave M.

Hi
I am having exactly the same problems
When I connect my BB Storm it asks if I want to backup/restore to automatically back up my device if I click "yes" then the program immediately closes down
If I click "no" then synchronisation starts but almost immediately freezes then tells me:
"BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience."
The error signature is:
EventType : BEX P1 : DesktopMgr.exe P2 : 5.0.0.11 P3 : 4a4bd539P4 : Synchronize.dll P5 : 5.0.0.11 P6 : 4a4bd6eb P7 : 00051ef7 P8 : c0000409 P9 : 00000000
and included in the error report is:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\DesktopMgr.exe.mdmpC:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\appcompat.txt
I have tried an uninstall and reinstall and am drawing a blank, please help
Thanks Guys
Jus

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sheberry wrote:
I am so frustrated. I'm just an everage old person and I cannot get straight information from your manuals, virtual help, these forums - whatever. It seems to me what I want to do is pretty simple, yet my brain is busting trying to figure it out and read all this junk!!! Sorry for the rant.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
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Occam's Razor nearly always applies when troubleshooting technology issues!
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Message Edited by Prune on 12-31-2008 05:03 AM

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Do you want to save the messages?
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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