Desktop Manager Crashing during Media Transfer

I am new to the whole desktop managing system, and I have been trying to put music onto my BB through the media manager, but when it is connecting to my phone, my computer just automatically restarts. I have absolutely no idea why. Thanks.

The consensus around here is that the media manager is not worth the effort.
I suggest you enable mass storage mode, and simply drag your music onto your BB.

Similar Messages

Desktop Manager Crashes During Sync Phase with Notes Calendar

Hello All,
My Destop Software continually crashes at the point of Syncing with Lotus Notes Calendar. Every other part of Syncing with Notes works fine and sometimes I get a partial Sync with the Calendar, but consistently every time it crashes during this part of the process and then I get the Windows error window saying the software has encountered a problem and needs to close. Here are some other facts to help.
I am running V4.7 of the Destop Manager, latest downloaded from this web site.
PC is Win XP Proffesional, 2002 SP2. 3Gb RAM Duo Core 2GH
I have uninstalled/re-installed the Desktop Manager twice
I get other C Runtime errors with Device Manager on a random basis.
I have a BB Storm.
Anything else?
I have emailed the BlackBerry Support but seems to be a Black Hole with no response despite prompting them several times since putting in the email. I am a relatively educated PC user, My laptop is near new, I have many simple and sohpisticated applications installed with a (other than the BB Desptop application) very clean, well maintained and error free operating environment. This is a very disappointing BB first time experience.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
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Message Edited by Bifocals on 12-23-2008 08:46 AM
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BlackBerry Desktop Manager Crashes During Launch (version 6)

We tried to install BDM v.6 for a client with a Torch BB. The installation was successful. However, upon launching the program, BDM would crash right after displaying the flash screen. At this point, the only thing visible would be an empty window.
It appears that, while BDM launches, it tries to change certain windows settings to enable itself to run properly. Users with dual video cards, or in our case specifically, EVGA (USB video card), might find themselves with an empty window. It seems as though the extra video card confuses the BDM while it tries to make the proper “modifications” to the settings, consequently never completing the launch.
The “go around” is to simply remove the EVGA USB when the use of BDM is required.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01870&sliceId=1&docTy...
Message Edited by Bifocals on 12-23-2008 08:46 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Desktop Manager and Roxio Media Manager Soooo Slow

Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.

I'm glad I found this thread.
I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
I suspected it was Roxio when I watched it take 20 minutes to install.
Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
Matt
Message Edited by mjsulliva on 04-03-2009 05:13 AM

HELP-HELP-HELP Desktop Manager Crashes while loaded or connected with BB

Hi All... Please Help me out....!!!! I have recently purchased a BB 8310 Curve from Vodafone. From very 1st day, it could not be connected in my laptop with Desktop Manager supplied with the package CD. I have downloaded the latest version of BB Desktop Manager from the site, but it seems to be worst than before, it crashes before connecting the BB in USB port. Desktop Manager crashes every time, when the BB is connected : This shows an error message Box "BlackBerry Desktop manager has encountered a problem and needs to close" The error signature is shown from mshtml.dll file.

Hello and Welcome to the Forums!
sheberry wrote:
I am so frustrated. I'm just an everage old person and I cannot get straight information from your manuals, virtual help, these forums - whatever. It seems to me what I want to do is pretty simple, yet my brain is busting trying to figure it out and read all this junk!!! Sorry for the rant.
Just to set your expecations correctly...based on the above highlighted text, you need to be aware that these forums are a user-to-user support channel, not a user-to/from-RIM conduit.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

BB 9700 - Desktop Manager Crashing when Sync'ing Address Book

Hi all,
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
thanks
Rowdy

Hi and Welcome to the Forums!
First, make sure that the version of GroupWise you are using is compatible with the version of the RIM DTM software that you are using:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Assuming it is so, then the next steps will depend on the error messages when it "crashes". If you have any text of that, you can try searching for it in the public KBs:
http://www.blackberry.com/btsc/microsites/microsite.do
You also can activate advanced synchronization logging to see if the log provides you with any better information:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Crashes

Hello all, suffering from a desktop manager which crashes on open. I am sure this comes up a lot but I cannot find a solution. It crashes saying: The type initializer for 'System.Windows.Media.FontFamily' threw an exception.
here is the error log attached. Thanks for your time and if I come across any solutions I will tell you immediately.
Attachments:
Rim.Desktop.Exception.txt ‏174 KB

Try the latest DTM (4.6) and see what happens:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

Desktop software crashes during synch

Problem with synching using Desktop Software. Crashes when "Reading from Microsoft Outlook... at record 72 of 174." Always crashes at record 72.
No problem with first step of reading 174 device addresses.
Have Bold 9000.
Solved!
Go to Solution.

Hi again,
I dug a little deeper in the public KB's in the hopes of finding one that would assist in finding the record. Unfortunately I didn't find anything quite that specific, but I found these:
KB11366 Records skipped during synchronization using BlackBerry Desktop Manager
KB05313 Clear the address book database on the BlackBerry smartphone
Hopefully one of them will work for you. Be very careful with anything about wiping out data...it does as it says, so make sure you are protected with backups (both of desktop data as well as BB data).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager crashes with "unknown error" message before sync starts

I have the latest phone software, the very latest version of the desktop software and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?

Hi and welcome to the forums! rjcanter wrote:
I have the latest phone software, the very latest version of the desktop software
Desktop Manager 4.7 with or without media manager?
and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
If you have reinstalled the software without using the clean removal procedure I recommend you
use the procedure and the install the desktop manager again. The procedure cleans the registry and
completely strips all directories etc. This will save you headaches in the long run.
Use the first procedure to check the possible causes of the "unknown error".
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?
Most posts I see regarding any new desktop manager are installation and setup errors by far.
The other posts mainly are Windows OS programs that aren't updated or unique to a specific PC setup.
House of cards? I don't think there are enough cards for a double deck pinochle game.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Message Edited by Bifocals on 06-14-2009 02:46 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

FIXED - Desktop manager crashes when syncing with Notes 8

Hi - first post, so be kind!
Have installed desktop manager 5.0.1, and trying to sync with Notes 8 calender. When reading the calender, desktop manager always crashes with the following error:
AppName: desktopmgr.exe   AppVer: 5.0.1.28   ModName: lnsections.dll
ModVer: 7.1.1.129   Offset: 001a32ed
Have looked through forum and not seen a fix that seems obvious to fix this. Any help would be greatful!
thanks.
***** seems I had a corrupted old calendar entry - after archiving all old entries, the sync now works *******

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
Are you connected to the PC via USB to a rear PC USB port--not a USB hub, or front monitor port?
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Desktop Manager crashes when opening backup file with critical information

I was on a trip and a family member triggered my Bold's secure wipe (wrong password 10 times). I had made a back-up just before the trip and it contains very critical information. When I try to do a restore with Desktop Manager (4.7.0.32, same version as used to make the backup), it crashes as soon as I select the backup file. I tried opening the .ipd backup file from Advanced instead, with the handset disconnected, with the same crash result: "An unhandled win32 exception has occured in DesktopMgr.exe [4340]." where the number in the brackets is different every time.
Please help me, I will likely lose my job if I cannot restore the information from this backup!
Edit: I tried reinstalling the Desktop Manager, and same thing. I even tried 4.6 instead of 4.7 and again, same thing.
Message Edited by Prune on 12-31-2008 05:03 AM

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
Are you connected to the PC via USB to a rear PC USB port--not a USB hub, or front monitor port?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Premiere Pro CC 2014 Crashes During Media Export

Hi, I have diligently applied several of the fixes listed here:
Re: Premiere Pro CC 2014 freezes frequently and crashes
However, Premiere Pro CC crashes at about 10% of the video export -- it gets through the audio stuff as far as i can see.

yeah, checked out the article.
my computer is not shutting down. premiere is crashing. the media exporter is crashing.
it gets through the audio then it crashes during the video processing.
i even tried to hit pause every 2 seconds.
a test exports fine from premiere 6.0, but i am concerned that 6.0 might crash if i rebuild the whole project.
hmm i have an idea.
obviously i would much rather the software worked.

File manager crash during capture

Using the latest version, I am getting consistent crash during capture of the file manager. Using an IBM T61P that has a 7200rpm drive. If I do frequent saves during capture I don't loose the work before the next crash. I hope I don't have to use an external drive to make this problem go away.
Any ideas out there?

Dennis already said it, but a single disk is not enough. Minimum requirements are a DEDICATED 7200 RPM (e)SATA disk for capturing. Add to that the fact that your system is dead slow (at least 50 times slower than a fast system) and that one should not do anything else during capturing, and that the system may not be tuned at all for editing and disaster is waiting to strike.
Have a look here: Adobe Forums: Guide for installing and tuning a Vista... which also applies to Win7, for a band-aid. It will not solve the issue of an extremely slow CPU, possibly integrated Intel graphics, which should be avoided at all times, shared memory, which is another no-go and the lacking disk setup.

Desktop Manager crashes trying to synch

I have a Curve, desktop manager 4.7, vista 32 bit, outlook 2007. When I try to synch, I get the "Desktop Manager has encountered a problem and needs to close" error. I have done everythig is KB10340, deleted intellisync folders etc. When you delete the database files it will sync twice. After that, it crashes again. If you delete the dayabase files again, you can sync twice again.
I can't find any other help on their website. Any ideas out there?

Still looking for help on this topic!
This is a very serious issue for me and I really need some help fixing it asap.
Please and thank you!

Desktop Manager Crashing during Media Transfer

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