Desktop Manager does not connect with Storm

Help - I have my head halfway inside a gas oven in sheer desperation. I have been trying to get the BlackBerry Device Manager on my PC to recognise my Storm for a week now. I have uninstalled and installed it a trillion times with no change. I have tried the USB in a number of different sockets. Today, I took my Storm back to the phone shop. Their PC instantly recognised the Storm using the same USB cable! Can someone please tell me what is going wrong and/or how I can remedy the problem without a hammer?
Solved!
Go to Solution.

tcq wrote:
Hi - thanks for replying.   I'm using 4.7 and XP Pro.
ok, cool.
So, with DM 4.7 installed, you connect the BB to the USB cable... and you THEN open Desktop Manager.
What happens?
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Desktop Manager does not connect to Blackberry Torch 9800

Desktop shows "connecting" then eventually shows error message.
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HELP!

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
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http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Battery Status Level In Desktop Manager Does Not Agree With Battery Level Indicated On My Curve 8330

I just got a new Curve 8330 from Verizon. It came with a Desktop Manager 4.3 disc. I installed it, but then learned that version 4.7 was available. I uninstalled 4.3 and downloaded and installed 4.7 from RIM. When I started to charge my Curve via USB cable to my PC, the Desktop Manager showed a battery charge of 37%. My Curve was 100% charged later in the day, but the Desktop Manager still indicated it was only 37% charged. I uninstalled 4.7 and reinstalled it, per advice of Verizon. Then the Desktop Manager correctly showed a battery charge of 100%. But as I used my Curve and used up battery to a 50% level (as indicated on the Curve), the Desktop Manager still showed a 100% charge. A minor glitch with the Desktop Manager software? Any solutions? Thanks.

it's a glitch. The(false) value can be updated by going into the Help menu if I recall correctly.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager does not recognize USB Connection

I have installed the Desktop Manager for MAC (v1.0.2) on my MacBook Pro Snow Leopard10.6.3.
When I connect my Storm 9520 the Mac OS recognizes the media storage drives in the 'Finder'. I can copy files to and from the device media using 'Finder' but the Desktop Manager does not recognize that the device is plugged into the USB (yes I have tried both USB connectors).
file:///Users/Nigel/Desktop/WaitingForUSB.jpg

I have an 8310, Macbook Pro running OSX 10.6 and the BB desktop v 1.0.2 build 8. It recently stopped recognizing the USB connection as well. I was able to sync my BB with the MAC but can no longer do so. The MAC mounts the BB and I can access the SD card. What gives here?

Desktop Manager does not show blackberry connected

I find this desktop manager is NOT set up for the average computer user and just wants you to PAY. As I was quoted $650.00 for one year of support. I will go back to Motorola before I pay that amount of cash. The Motorola software is user friendly and support was FREE. The only reason I got a BLACKBERRY is I won it and I broke my Motorola and needed a new phone anyway.
I have had this paperweight for two weeks and am very tempted to recycle it. I have installed this software twice and reinstalled it twice and every time I try to connect it to my computer the Desktop Manager does not pick up my Blackberry it shows Disconnected yet I have to go to safely remove hardware to disconnect it and it shows in there

I would suggest you use the following procedure to do a clean install of the 4.3 software and download 4.5
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...
I use this version and it is very stable with XP.
Here is the link for DM 4.5, I would STONGLY advise against downloading the media manager as it media not stable.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Please let me know if you need any further assistance!
Thanks,
Message Edited by Bifocals on 09-02-2008 05:06 PM
Click Accept as Solution for posts that have solved your issue(s)!
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My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Firefox: 28
Firefox OS 1.2 Simulator 6.0pre8.20140112
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Thank you

well - I already knew these links and I can`t find anything helpful there
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Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
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Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

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Desktop Manager does not connect with Storm

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