Desktop manager doesn't reinstall on Windows 7 machine

I have been trying to install desktop manager and continue to get errors.  I started by installing the CD from Verizon, but when it installed it generated a blank black window with no menus.  At that point I tried to update from the web, but it wouldn't verify that the blackberry device was plugged in to the computer after installation.  Then I tried to procedure for a clean uninstall on the support blog.  The procedure had no specific instructions for windows 7 but I thought I followed it closely.  Now the install wizard starts but says that it was interrupted prior to completion and no modifications have been made.  Does someone have a work around to install the software if some unidentified piece remains on the hard drive?  Thanks.

Just to make sure, you followed all the steps about performing a clean uninstall correct?
Does other software install fine and just not the Desktop Manager. Try downloading the Windows Installer Cleanup Utility - http://support.microsoft.com/kb/555175
If it finds references to the Desktop Manager it should be able to remove them for you. Afterwards reboot the computer and try to install Desktop Manager from the web again.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Similar Messages

  • Desktop Manager Doesn't Load

    How can I get Desktop Manager to automatically start when Windows starts? Desktop Redirector starts automatically, but not Desktop Manager. As a result I have to open  (double click) Desktop Manager everytime I need to sync. 
    Blackberry Model 8700g
    Blackberry Desktop Software V4.2
    Please advice.
    Thanks. 

    Thank you so much. It works exactly how I want.

  • Desktop Manager doesn't want to open

    When I load my Desktop Manager it crashes before getting anywhere. I first see the BB logo and receive a Windows error, which closes the application. Same happens with unit USB connected. Consequently I cannot see which version I have or check for updates. How can I correct this?

    I have the same problem.  Everything was fine until yesterday when I noticed that some of the letters in the word "Blackberry" were missing and synchronization no longer worked.  I assumed that the file was corrupt and uninstalled the Blackberry Desktop Manager, downloaded the latest version, and reinstalled.  Went from bad to worse.  Now the Manager will not even open.  I get a white screen and a "Not Responding" message in the corner.  Uninstalling and reinstalling does not help.  I am running Windows 7.  The Manager version is Version 6, Build 38.  HELP!

  • Desktop Manager doesn't recognize blackberry 8800 series

    Hi.  I have a blackberry 8800 series and it is having trouble being recognized by the blackberry desktop manager plugged in via the USB cable.
    The blackberry desktop manager is version 4.6.  It's running on a Windows XP laptop.  The account has full administrative access to the laptop.
    If you look at the Windows device manager you'll see the blackberry listed. 
    When you open the blackberry device manager the blackberry PIN is seen for a brief time then it is gone and you see "none".
    There is one funny thing that happens.  When you originally plug the blackberry in and then turn on the Device Manager, I see a quick install screen come up.  That screen goes away quickly. 
    I've done a clean uninstall of the software.  Reinstalled.  Taken the battery out and put it back in.  Placed the blackberry USB cable in every port still no dice.
    I've seen numerous posts on the Internet and on this board with similar issue but, none really solved. 
    Has anyone seen this strange installation window come up?
    Thanks for any help.  I really don't want to wipe out either the blackberry or OS on the laptop as there is a time constraint.

    I believe that the most recent updates are on the laptop but, I'll check again.   I'm nervous that this is an issue with the laptop.  It's an older Sony Vaio and may not be able to handle the 8800 series.  I looked on Sony's website and updated the Vaio with the most current firmware

  • Desktop Manager Doesn't Recognize My Phone

    I've recently upgraded my computer from Windows XP to Windows 7, and on my original XP machine, I had DTM installed and it worked just fine with my Bold 9000. On my new Windows 7 machine, I've downloaded Desktop Manager 6.0, installed it, but when I plug in my phone into the computer, the Summary page in DTM still says "Connect your BlackBerry device". I know my computer recognizes my BB, because I can see it listed as 2 drives under My Computer (BB and my removable memory card). How can I get DTM to recognize my phone?

    Hi There, I have a similar problem with my 9105. DM does not see my device. I have tried so many things that I am reaching the point where I go back to Windows Mobile. To make matters worse I paid for the Documents To Go upgrade so that I could sync my docs but that to can not see the device either. On the PC (XP) under device manager it shows as connected. And also as further below. Desperate

  • Desktop Manager doesn't work in Vista

    Hi
    i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
    1. Wait for the program to respond
    2. Close the program
    Can you suggest me what can I do to fix the problem and even update my BB?
    Thanks
    Rahul

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

    Hello,
    I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
    I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
    I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
    Thanks,
    Dennis

    Looks like the cable is the same if you still have the 2010.
    http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

  • Using Apple Remote Desktop's VNC service with a Windows Machine

    I have the latest ARD version. I have a VNC service running on my Windows machine. I know I can manually add the Windows machine to ARD.
    when I highlight the Windows machine in the 'All Computers' window and click Control, will ARD be able to connect to the VNC service running on the Windows machine?

    Why don't you try it?

  • Desktop Manager doesn't run on Vista?

    Hi,
    Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
    what might be the problem?
    thanks,
    steven

    I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

    I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB.  Currently, it opens when I start my computer.  I would greatly appreciate any help with this.

    Did you install the software from a CD or download it?
    If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
    If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
    Hope this helps
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Desktop Manager Doesn't show "Email Settings" icon

    I'm using 4.7.0.37 version for a new BB Storm.  I'm trying to limit the emails I receive and the instruction manual says to click on Email settings.  When I look closely at the website page, I can see seven icons, one of which is Email settings.  My Desktop Manager only loaded five settings and Email settings is not one of them.
    Can anyone out there assist?  Thank you.

    Ahh okay, unfortunatly Desktop Manager will not help with the Spam or allow you to setup extra folders and redirection. The folder redirection it talks about is for BlackBerry Enterprise server.  There are a couple of things you can try however:
    1) The best way to combat the spam would be to setup filters on cox.net itself to direct the email from the inbox, since that is the only place the BlackBerry Internet service checks for email.
    2) You could login to your BlackBerry Internet Service account and try setting up filters for your integration there. Here is a KB explaining how to: http://www.blackberry.com/btsc/KB04558 
    Additionally BlackBerry has a KB on spam: 
    http://www.blackberry.com/btsc/KB11174 
    Hope that helps!
    Message Edited by BerryBlaster on 07-10-2009 05:57 PM
    Message Edited by BerryBlaster on 07-10-2009 05:59 PM

  • Application manager doesn't show up - Windows 7.

    Had it installed before, including some Apps, everything worked fine. Since a few weeks I was experiening some issues with my computer, so I thought the dissapearence of the desktop cloud resulted from this. I bought some new hardware components, activation was nessecary, showed up and worked, all my Apps still work fine. But I cannot call the AM anymore for updtes or installing new Apps. Starting it by clicking its Icon starts a process (as seen in task manager) that suddenly quits. Trying to reinstall does the same - Installation says "preparing to install" and then never is seen again. Windows event monitoring says Errorcode 0xC0000005 in hex.dll Can you please help me?

    that sounds like a windows (not adobe) error message. 
    either google it or attach a screenshot of the error.

  • [eSSO] Logon Manager doesn't autostart on Windows 7.

    I have installed the last Logon Manager version for my Windows 7, but I discovered that the application doesn't start automatically as Windows startups. I tried putting it under the Startup folder, but the results are the same. I also installed it in another Windows 7 of the company, and the scenario is the same. In other company's workstations (with XP), LM works fine (it startups with Windows).
    Anybody know if this is some bug with Windows 7?

    Hi
    ESSO-LM is designed to start up at user logon and is initiated in a Windows 7 Logon with the "userinit" registry key located at;
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    The value of this key on a Windows 7 (64bit in this example) machine should have the following in the string somewhere - "C:\Program Files (x86)\Passlogix\v-GO SSO\wts\ssolauncher.exe" /startsso,
    If you select Windows v2 authenticator on install tghe installation should put this entry in automatically. If it is not present or is inhibited by a policy, for example, then ESSO will not start in the prescribed manner.
    It is possible to launch ESSO via an alternative method however the above is the designed method.
    Hope this helps

  • Zen Sync Manager doesn't work with Windows 7

    I have a Zen 6GB MP3 player, firmware version .2.03_0.03.0.
    I recently upgraded my computer from Windows Vista to Windows 7. Sync Manager (looks like version 6.4.8.0, dated 7/7/2007) worked fine with Vista, and it even worked for a few days after I upgraded, but now it does not recognize that there is a player connected.
    Zen Media Explorer still works, so I can drag and drop audio files to the Zen, but this is a bit of a pain. More importantly, I need to find a way to sync organizer (Outlook) data.
    I have tried running Sync Manager in various compatibility modes (Vista, XP SP3, XP SP2), but it still will not recognize the player. From something I read in another post in this forum, I'm wondering if I need to uninstall Sync Manager and reinstall it in a compatibility mode? All my other applications work fine with Win 7, so I'm not that familiar with how to use compatibility mode properly.
    Thanks!

    I tried every which way to solve this problem, and in the end contacted Ctreati've tech support. They advised the following:
    "Please be advised that, currently, we do not have Creative Media Explorer (Sync Manager) and firmware updates available for ZEN on Windows 7 OS.
    Creative is working constantly on updates for Windows 7 users who are using Creative products. These updates will be deli'vered from time to time on our website. We encourage you to often visit our support site, http://support.creative.com/ and forum page, http://forums.creative.com/ for product updates and announcements."
    Frustrating; it looks like a matter of waiting ...

  • Thinkvantage Password Manager doesn't work on Windows 10

    After installing the latest (4.70 Build 2) Password Manager to Windows 10 (Build 9926) on my Thinkpad T520, it does not work well (I try to use it with Chrome 40.0.2214.111 m, plugin version is 4.60.3).
    Specifically:
    The app starts at system startup and shows tray icon
    I can't open the app by double clicking on it: the splash screen appears but then disappears
    I can't open the settings from the right click menu of the tray icon
    The chrome plugin doesn't do anything (it is installed, but doesn't pop up when I type a password)
    Sometimes when typing a password to a Windows password box, the Password Manager "save password" window pops in after freezing the window for 2-3 seconds.
    Notes:
    I have used Password Manager with Chrome on Windows 8.1, where it worked
    Fingerprint login works well with the Fingerprint Software 6.0.0 Build 8102

    Hi, I have an X220 and upgraded to W10.  PWM does not work in Edge . . . but I just found under All Apps - Windows Accessories - IE11.  PWM continues to work on W10 IE11 which at this point I prefer to Edge for several reasons. I looked up a number or tweaks and tips articles about W10 but did not see any of them mention that IE11 was still available under W10.   Regards - K  

Maybe you are looking for