Desktop Manager Hanging Up During Execution

I installed Blackberry Desktop Manager version 6.034 on to a Dell Latitude E6520. The operating system is Windows 7 64-bit. The user has a Bold 9650. Several attempts to connect the phone to synchronize failed. Either with the phone connected or disconnected to the laptop, the Desktop Manager application hangs up during the initialization phase. I have also tried upgrading from version 5.x but have been unsuccessful. Any help out there?

am also having this problem. have new storm 9550, upgraded from storm 9530. each time try to connect new phone software hangs up and does not respond. tries to show ability to add new device but software screen locked with hour-glass.
computer runs windows xp pro-sp3

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    My wife has a 2 years old HP laptop running Windows 7 Home Premium, 64-bit OS, at Service Pack 1 level.  BB Desktop Manager for PC hangs during it's (BB Desktop's) start-up.  Initially the screen with BlackBerry Desktop Manager and the BB logo appears but then it goes away and a smallish screen appears and never changes from a blank grey screen.  If you mouse over the border it indicates it is not responding.  She has been using this product on this PC with no major problems for several years.  Looking in the Events Viewer, it seems the error first appears on 10/9/2011.  Yesterday I tried to fix the issue by installing the laciest version RIM 6.1.0.36 (she was using .35)  That made no difference.  I have the program set to run as an Administrator and have told Norton to Trust it. 
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    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-12-21 16:49:11.963]
    16:49:11.963|INFO |1|Rim.Desktop.Shell|1|Application Started
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.36
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5448
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.37
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.40
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.15
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.9
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.14
    16:49:11.963|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    16:49:11.979|DEBUG|1|Rim.Desktop.Services.Configuration|0|Loading configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:49:12.400|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Common.Commands.ApplicationCommands.CheckForUpdates
    16:49:12.447|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Common.Commands.ApplicationCommands.CheckForUpdates
    16:49:13.773|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup] running on thread pool
    16:49:13.773|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:13.866|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void Startup()
    16:49:13.866|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 95
    16:49:13.882|INFO |1|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService::InitializeMonitor] Initializing device monitor (RNDIS capable)
    16:49:13.882|INFO |1|Rim.Desktop.Services.DeviceManager|0|Initializing
    16:49:13.897|INFO |1|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] will run on thread pool after 15000 ms
    16:49:13.944|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] UpdateInternalDevice. Current: null New: PIN:0x2174873B
    16:49:13.944|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] CachedDevice
    16:49:14.022|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[InternalChangeCurrentDevice] CurrentDevice: null NewDevice: PIN:0x2174873B
    16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[InternalChangeCurrentDevice] Device state. Device: PIN:0x2174873B Attached: False Inoperative: False OnlineState: Offline DefaultTransport: Unknown.
    16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] Updating current device.  CurrentDevice: [Null Device] NewDevice: [PIN:0x2174873B]
    16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] New Device. IsCached: True.
    16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] Device State: Attached: False LoginState: Offline DefaultTransport: Unknown
    16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[ChangeCurrentDevice] Device state. Exiting.
    16:49:14.100|INFO |1|Rim.Desktop.Services.PolicyManager|0|Updated current Policy Set
    16:49:14.100|INFO |1|Rim.Desktop.Services.PolicyManager|0|New Policy Set:
    16:49:14.100|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.100|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.DeviceManager.DevicePasswordCache.<.ctor>b__0
    16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.DeviceManager.DevicePasswordCache.<.ctor>b__0
    16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.DeviceManager.DeviceManager.<.ctor>b__0
    16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.DeviceManager.DeviceManager.<.ctor>b__0
    16:49:14.116|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnPolicyChanged>b__0()
    16:49:14.116|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 6
    16:49:14.116|INFO |1|Rim.Desktop.Services.PolicyManager|0|Updated current Policy Set from cache for device: 2174873B
    16:49:14.553|INFO |1|Rim.Desktop.IPModem|0|Task [IPModem Initialize ProfileManager] run on new thread MTA
    16:49:14.553|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.662|DEBUG|1|Rim.Desktop.Media|40002|Constructing Media Sync API...
    16:49:14.709|DEBUG|1|Rim.Desktop.Media|40002|Initializing Media Sync API...
    16:49:14.724|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup] running on thread pool
    16:49:14.724|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.724|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask] running on thread pool
    16:49:14.724|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.740|DEBUG|11|Rim.Desktop.Media|40002|Checking for iTunes Version...
    16:49:14.740|DEBUG|11|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
    16:49:14.740|DEBUG|11|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
    16:49:14.755|INFO |12|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:14.755|INFO |12|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.771|INFO |13|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:14.771|INFO |13|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.802|INFO |14|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:14.802|INFO |14|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.833|DEBUG|11|Rim.Desktop.Media|40002|Getting library info...
    16:49:14.896|INFO |1|Rim.Desktop.Services.BesIntegration|0|BesIntegrationManager initialization complete
    16:49:14.911|DEBUG|11|Rim.Desktop.Media|40002|Info includes #tracks = 187, Library ID = -6657863710175920126
    16:49:14.911|DEBUG|11|Rim.Desktop.Media|40002|Setting default media Sources...
    16:49:14.943|INFO |11|Rim.Desktop.Media|38050|LoadDataSource: Started loading WMP
    16:49:14.943|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:14.958|INFO |11|Rim.Desktop.Media|38050|Loading datasource from: Rim.Media.Source.DataSourceSnapshot
    16:49:15.021|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:15.021|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 68
    16:49:15.021|INFO |11|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:15.286|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0()
    16:49:15.286|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 569
    16:49:15.286|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:15.286|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:15.317|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:15.317|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:15.473|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__b
    16:49:15.473|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__b
    16:49:15.567|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Shell.Views.MainWindow
    16:49:15.847|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:15.847|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:16.347|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:16.347|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:16.471|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:16.471|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl]. Pvt: False
    16:49:16.471|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request. Device: PIN:0x2174873B
    16:49:16.471|ERROR|9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl] VolumeAutoMounterController FilterDevice Error.
    System.InvalidOperationException: The AutoMounter Controller is not initialized
       at Rim.Desktop.Services.Device.VolumeAutoMounter.VolumeAutoMounterController.FilterDevice(IDeviceInternal device, Int32& cookie)
       at Rim.Desktop.Services.DeviceManager.Device.InternalAcquireVolumeMountControl(Boolean isPrivate)
    16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <set_CurrentDevice>b__7()
    16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|Publishing device change event.  Device: PIN:0x2174873B
    16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <set_CurrentDevice>b__8()
    16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 12
    16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:16.487|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:tartMonitor] Starting device monitor.
    16:49:16.487|DEBUG|1|Rim.Desktop.AddInSync|0|Desktop channel service supported by device: PIN:0x2174873B
    16:49:16.503|DEBUG|9|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::start_monitor] Starting device monitor
    16:49:16.549|INFO |19|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x2AC, THREADNAME="Unnamed"
    16:49:16.861|INFO |21|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:16.861|INFO |21|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:17.189|INFO |1|Rim.Desktop.IPModem|0|Datamodem not yet initialized ignore device update
    16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device change event.
    16:49:17.189|DEBUG|1|Rim.Desktop.IntelliSync.|0|Desktop channel service supported by device: PIN:0x2174873B
    16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device change event - set the sync button.
    16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button.
    16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button - device is offline, remove the sync button.
    16:49:17.205|INFO |1|Rim.Desktop.CertSync|0|CertSync Device supported
    16:49:17.205|INFO |1|Rim.Desktop.CertSync|0|CertSync current device change event.
    16:49:17.205|DEBUG|1|Rim.Desktop.CertSync|0|Begin CertSyncPrefLib CleanUp
    16:49:17.220|DEBUG|1|Rim.Desktop.AppManagement|0|Loader client service supported by device: PIN:0x2174873B
    16:49:17.376|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:17.376|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:17.891|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:17.891|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask] running on thread pool
    16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:18.406|INFO |24|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDesktop
    16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:18.406|INFO |24|Rim.Desktop.Media|38050|Loading datasource for PicturesDesktop
    16:49:18.874|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:18.874|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 463
    16:49:18.905|INFO |24|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: PicturesDesktop
    16:49:18.921|INFO |26|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:18.921|INFO |26|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:18.921|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:18.921|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 513
    16:49:18.921|INFO |24|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:18.936|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:18.936|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4206
    16:49:18.936|INFO |11|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:18.936|INFO |11|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:19.950|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:19.950|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:20.465|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:20.465|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:20.980|INFO |29|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
    16:49:20.980|INFO |29|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:21.495|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:21.495|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:22.009|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:22.009|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:22.431|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:22.431|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4025
    16:49:22.431|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:22.431|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:23.039|INFO |32|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:23.039|INFO |32|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:23.554|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
    16:49:23.554|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE] running on thread pool
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|Task [Load_WMP_Library_On_STA] run on new thread STA
    16:49:24.069|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.084|INFO |35|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader
    16:49:24.271|DEBUG|35|Rim.Desktop.Media|40002|Loaded playlist: All Music
    16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibrarySTA>b__0()
    16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 211
    16:49:24.334|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: WMP
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartLibraryLoadInBackground>b__3()
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 274
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask] running on thread pool
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDesktop
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|38050|Loading datasource for VideosDesktop
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] will run on thread pool after 8000 ms
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 14
    16:49:24.365|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: VideosDesktop
    16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 20
    16:49:24.365|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for PicturesDevice
    16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for VideosDevice
    16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
    16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4015
    16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] running after delay on thread pool
    16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__0()
    16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2890
    16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread
    16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 37
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:16.721 [1B3C] Create BlackBerry Device Manager instance
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] Create BlackBerry Device Manager instance- FINISHED
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] VSP: Error opening registry key to check if extra ports should be modem returnVal: 2
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [1988] VSP: Couldn't get the dev name
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [184C] device update
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Get Properties Failed: 80004005 0
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Create Bluetooth Manager instance
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Creating bluetooth manager.
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] Checking windows bluetooth support
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] WSAStartup failed. Error: 273F
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] Checking broadcom bluetooth support
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] GetLocalDeviceVersionInfo failed. Error: 0
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Error creating bluetooth manager. Error: C
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Create Bluetooth Manager instance-FINISHED
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [13D8] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x13D8, THREADNAME="NotificationService"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1A84] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1A84, THREADNAME="DeviceVolumeManager"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1088] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1088, THREADNAME="DeviceManager"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [15BC] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x15BC, THREADNAME="TimerThread"
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] perform_device_discovery
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] RIMDeviceManager Internal Version: 1
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] [rdm7] perform_device_discovery
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] Found 0 devices
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Modem Port: 3
    16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::start_monitor] device monitor started
    16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManager::create] Loading phonebook. "C:\Users\AKW\AppData\Roaming\Microsoft\Network\Connections\Pbk\rim_blackberry.pbk"
    16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem device found: Standard Modem.
    16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] SetupDiEnumDeviceInfo no more items.
    16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Registry Modem device found: Standard Modem
    16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem Device: Standard Modem
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__b()
    16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:ataModem:ataModemController::UpdateModemConfiguration] Updating Modem configuration
    16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[ras_connection_configuration::update_configuration] Updating ip modem configuration
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__c()
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 24765
    16:49:39.325|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0xC9C, THREADNAME="Unnamed"
    16:49:39.325|INFO |1|Rim.Desktop.IPModem|0|Updating the modem device.  Device: PIN:0x2174873B
    16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Starting ras configuration update
    16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Downloading to temp path "C:\Users\AKW\AppData\Local\Temp\".
    16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::_get_connection_entries] RasEnumEntries returned 0 entries.
    16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
    16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|DeviceMonitorInitializedEventHandler event.
    16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|[DeviceMonitorInitializedEventHandler] Initializing current device volume control.
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl]. Pvt: False
    16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request. Device: PIN:0x2174873B
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Filter device: 2174873b
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Setting new AutoMountFilter Filter.
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Device not current being managed
    16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request complete.  Cookie: 1
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__15()
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__16()
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 22848
    16:49:39.388|INFO |1|Rim.Desktop.Services.Device|0|[parse_version_one_configuration] Number of carriers found: 235
    16:49:39.450|ERROR|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] get_entry 153 failed. Error: 0x0.
    16:49:39.450|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] Vendor [6B] supported by Entry: Rogers
    16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. Current:  New:
    16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. No change, ignore.
    16:49:39.450|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x20]
    16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x1]
    16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x2]
    16:49:39.653|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xB]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xD]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0x4]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0xE]
    16:49:39.778|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [32768/58211] status[0x5]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [49152/58211] status[0x5]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [58211/58211] status[0x6]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Download complete
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
    16:49:39.871|INFO |41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Modem update version information.  Version Found: 1.0.0.48 Current Version: 1.0.0.48
    16:49:39.887|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0xC9C, THREADNAME="Unnamed"
    16:49:47.110|DEBUG|43|RimDeviceManager.exe|0|[184C] Get Properties Failed: 80004005 0
    16:55:20.278|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
    16:55:20.278|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:21.635|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Common.View.DesktopDialogWindow
    16:55:23.555|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
    16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
    16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
    16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device. State: Offline
    16:55:23.926|ERROR|1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device already offline. State: Offline
    16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|Task [DeviceManager Exit Task] run on new thread MTA
    16:55:23.960|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Pending, TRANSITION: none, OPERATION: none
    16:55:23.960|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
    16:55:23.961|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:23.962|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping work queue.
    16:55:23.963|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping windows message handler.
    16:55:23.964|DEBUG|1|Rim.Desktop.CertSync|0|Begin CertSyncPrefLib CleanUp
    16:55:23.966|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] stopping device monitor
    16:55:23.966|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Exit Requested.
    16:55:23.967|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:23.968|INFO |19|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0x2AC, THREADNAME="Unnamed"
    16:55:23.968|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] Device monitor stopped
    16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Stop>b__1a()
    16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 8
    16:55:24.018|INFO |1|Rim.Desktop.Media|0|Task [Service Startup] stopping
    16:55:24.030|INFO |1|Rim.Desktop.Media|0|Task [MusicServiceStartupTask] stopping
    16:55:24.157|INFO |1|Rim.Desktop.Media|0|Task [PictureSyncServiceStartupTask] stopping
    16:55:24.167|INFO |1|Rim.Desktop.Media|0|Task [PictureImportServiceStartupTask] stopping
    16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368218
    16:55:24.284|INFO |1|Rim.Desktop.Media|0|Task [VideoSyncServiceStartupTask] stopping
    16:55:24.285|INFO |1|Rim.Desktop.Media|0|Task [VideoImportServiceStartupTask] stopping
    16:55:24.285|INFO |1|Rim.Desktop.Shell|0|Task [Desktop Exit] run on new thread MTA
    16:55:24.285|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Pending, TRANSITION: none, OPERATION: none
    16:55:24.286|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__5()
    16:55:24.286|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
    16:55:24.292|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService::~DeviceMonitorService] Dispose DeviceMonitorService.
    16:55:24.296|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
    16:55:24.296|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__6()
    16:55:24.297|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__7()
    16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
    16:55:24.320|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
    16:55:24.320|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366214
    16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
    16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 360180
    16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
    16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366216
    16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364202
    16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
    16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368229
    16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362191
    16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364204
    16:55:25.605|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__9()
    16:55:25.605|INFO |45|Rim.De

  • Deployment Manager hangs during execution

    We use OWB 10.1.0.4 with 10G release 2 DB. Everything was working, until recently - the deployment manager hangs while trying to execute any mapping. Deployment of mappings however works well. Also executing the mapping from SQL*Plus works well.
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    select
    parameter_name,
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    is_fixed,
    is_required,
    parameter_uoid,
    default_value
    from
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    and
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    order by
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    Hi,
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  • Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

    My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
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  • Desktop Manager 6 hang in Windows 7 64 bit

    I have install Desktop Manager 6 in windos 7 64 bit and succesfull but if I start Desktop Manager always hang.
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  • Desktop Manager Application loader hangs

    Desktop Manger v. 5.0.0.11 
    Vista 64 bit v 6.0
    BB 8350i  v4.6.1.204
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    Have you installed, to your PC (atop DTM), the device OS package for your specific model, carrier, and OS level? That may help if not...you can find your carriers download page via this portal:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    If doing that alone does not help, then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
    1) Remove your device OS update package from your PC (add/remove programs)
    2) Cleanly uninstall the RIM DTM software:
    KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
    3) Get a fresh download of the RIM DTM software:
    http://na.blackberry.com/eng/services/desktop/
    Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
    4) Download (to your PC) a fresh copy of your device OS package from your carrier:
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    5) Install DTM to your PC
    6) Install (also to your PC), the device OS package
    7) Retry the things you are needing
    Hopefully that will get things going again.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks 
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01870&sliceId=1&docTy...
    Message Edited by Bifocals on 12-23-2008 08:46 AM
    Click Accept as Solution for posts that have solved your issue(s)!
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