Desktop Manager hangs during backup

I´m using DM version 4.7 on Vista (all patches).
BB Bold is connected and I start a backup without changing any advanced option.
The operation stops after 3 quaters when trying to save "DocsToGoCommonPrefs".
A popup says "Unknown error".
Any idea on the globe?

I have the same problem.
Backup stop at "DocsToGoCommonPrefs" with unkown error.
- multilanguage version of desktopmanager V4.6 with media manager
- Blackberry Bold 9000
- emty data folders
- system XP-SP2

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Desktop Manager Hanging Up During Execution

I installed Blackberry Desktop Manager version 6.034 on to a Dell Latitude E6520. The operating system is Windows 7 64-bit. The user has a Bold 9650. Several attempts to connect the phone to synchronize failed. Either with the phone connected or disconnected to the laptop, the Desktop Manager application hangs up during the initialization phase. I have also tried upgrading from version 5.x but have been unsuccessful. Any help out there?

am also having this problem. have new storm 9550, upgraded from storm 9530. each time try to connect new phone software hangs up and does not respond. tries to show ability to add new device but software screen locked with hour-glass.
computer runs windows xp pro-sp3

8820 Desktop Manager Hangs

I have an 8820 set up for AT&T in a BES environment. It receives e-mails just fine but whenever I hook it up to the system to synch it hangs up on working. I've had the same problem on 4.2.2, 4.3, and 4.6. Any suggestions???

You didn't state the version you have loaded (upper right, help > about)
Actually, specific device models do not match with Desktop Manager versions. You can use the latest version 5.0 or 4.7 for the Desktop Manager.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Desktop Manager for Mac - backup fails

Each time I try to back up my Curve to my Mac, it fails when backing up "RMS Databases". I have to shutdown the Curve and restart it after each attempt. I'm currently running version 4.5.0.160 (I see there is a newer version, but can't install till I get a good backup).
Has anyone got it to back up a Curve?
Thanks,
Des

Hm.. that is weird. I can backup my "RMS Databases" on my Bold, when I click on Backup, and then choose "Selected data", and check only "RMS Databases".. I'm not sure what that database is, but if it shows that it has 0 records, then you might not have to worry about it.
When you do a full backup, does it say "Backup data completed" though? It would say this at the bottom of the BlackBerry Desktop Manager window.... if it did, then it probably means it backed up everything except that database.
You can confirm by doing a backup, and choose "Selected data", and then check all the databases, except for "RMS Databases"

Desktop Manager fails during launch

When I first got my Alltel Blackberry Pearl 8130 some months ago, I used BlackBerry Desktop Manager 4.5 (installed from the included disk) to synchronize my Blackberry with my contacts, tasks and notes I keep with my desktop PC using Microsoft OutLook . Two days ago, I tried to re-sync my Blackberry with OutLook. Now, Blackberry Desktop Manager (DM) does not launch completely. After the icon is double-clicked, the "BlackBerry DeskTop Window" opens but it is not populated with the choice buttons. The program is non-responsive. The only action possible is to close the program by clicking the "X" in the upper right hand corner and then click the "Stop Now" buttom when the error (No Response) window opens. In the Task bar in the lower right hand corner, the icon of a Blackberry has an "X" through it and, when moused over, displays the message "Desktop Manager - Disabled."
Has anyone else experienced this. Is there a solution? Is there another program that be used to synchronize the Blackberry and OutLook.
Here's a list of what I have done to date in unsuccessful attempts to fix this issue:
(I'm running Windows XP SP3 )
1. Did a complete un-install of DM 4.5 and cleaned the registry of all references to RIM, Blackberry and Roxio before re-installing DM 4.5 from the disk.
2. Did a complete un-install of DM 4.5 and cleaned the registry of all references to RIM, Blackberry and Roxio before installing DM 5.0 that was downloaded from the Blackberry site.
3. Tried a "clean" install of both DM 4.5 and DM 5.0 with all startup programs, anti-virus program and non-Microsoft processes disabled via MSCONFIG.
4. Downloaded, Installed, un-installed and re-installed in various combinations and permutations the " USB and Modem Driver" msi file available on the site and DM versions 4.5 and 5.0.
5. Did a "clean" install of the 8130 device file available from the Alltel site. (Still not sure what that file does.It certainly installs and can be deleted via the Add/Delete control panel but does not add the DM files in a recognizable location.)
Any help, suggestions, etc would be greatly appreciated
Message Edited by donb1948 on 09-18-2009 10:09 PM

Hi and Welcome to the Forums!
This procedure may or may not be redundant to what you have already attempted...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package (fyi...this modifies DTM so that it is customized for your BB on your carrier...there is no noticeable difference within DTM...it simply allows it to offer you appropriate updates)
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Crashes During Sync Phase with Notes Calendar

Hello All,
My Destop Software continually crashes at the point of Syncing with Lotus Notes Calendar. Every other part of Syncing with Notes works fine and sometimes I get a partial Sync with the Calendar, but consistently every time it crashes during this part of the process and then I get the Windows error window saying the software has encountered a problem and needs to close. Here are some other facts to help.
I am running V4.7 of the Destop Manager, latest downloaded from this web site.
PC is Win XP Proffesional, 2002 SP2. 3Gb RAM Duo Core 2GH
I have uninstalled/re-installed the Desktop Manager twice
I get other C Runtime errors with Device Manager on a random basis.
I have a BB Storm.
Anything else?
I have emailed the BlackBerry Support but seems to be a Black Hole with no response despite prompting them several times since putting in the email. I am a relatively educated PC user, My laptop is near new, I have many simple and sohpisticated applications installed with a (other than the BB Desptop application) very clean, well maintained and error free operating environment. This is a very disappointing BB first time experience.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
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Message Edited by Bifocals on 12-23-2008 08:46 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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IPhone/iTunes sync hangs during "backup" phase

When I plug my iPhone into my Mac, a sync with iTunes starts. That's fine; what's not fine is that the synchronization always "hangs" during the "Backing up your iPhone" phase. If I click the little "X" on the iTunes display window, it proceeds fine, presumably skipping the backup phase of the sync.
How can I stop this from hanging during the synchronization?
Thanks.

I have been experiencing this problem lately as well. I've been using an Iphone for over a year now and this is a NEW problem in the last 30-45 days.
My Iphone takes over an hour and a half to complete the backup. It appears to be hung but is not.
I also just got off the phone with Apple Tech Support....yeah...that was a waste of time. Essentially, they told me that ALL the data on your iphone goes through the Itunes server across your active internet connection and the time can vary depending upon how busy the server is and how much data is on your Iphone.
Holly Crap!....who designed the architecture for this thing. I don't know about the rest of you, but I find this completely unacceptable. If this continues beyond September, I am switching to a Blackberry. When I connect my Iphone I don't expect to retire before the freakin thing finishes.

Blackberry Desktop Manager hangs at "Preparing Sync Preview"

Is it possible to think that RIM wants us all to migrate to Mac or Android systems?, how can they put a new Desktop manager without testing it? I keep reading no one can sync with the new software,
wow, we need urgent solutions
thanks

My phone is now syncing again with Outlook. It involved 3 steps:
1. Replacking Desktop 7 with 6.1
2. Rebooting the device (the apps were disappearing and the Desktop could not identify the phone. I only discovered the solution because the battery went dead).
3. When the calendar would not sync, creating a new .pst file in Outlook and mapping the calendar on the Desktop to it.
Croos my fingers, but it is working again.
Bruce

Desktop Manager "hangs" at restore data service

I am using a BlackBerry Bold 9700 and recently i just tried to update my BB through the computer. However, The Desktop Manager does everything nicely except that the restore data service part is taking tooooo much of time. I waited like 45 mins and the bar wouldn't even move an inch...
Any idea whys that ? Is there any solutions ?
Thanks!

Blackberry is a business tool....we need a fix asap

Desktop Manager Crashing during Media Transfer

I am new to the whole desktop managing system, and I have been trying to put music onto my BB through the media manager, but when it is connecting to my phone, my computer just automatically restarts. I have absolutely no idea why. Thanks.

The consensus around here is that the media manager is not worth the effort.
I suggest you enable mass storage mode, and simply drag your music onto your BB.

Deployment Manager hangs during execution

We use OWB 10.1.0.4 with 10G release 2 DB. Everything was working, until recently - the deployment manager hangs while trying to execute any mapping. Deployment of mappings however works well. Also executing the mapping from SQL*Plus works well.
We are not aware of any changes done recently. We tried re-registering all the locations and redeploying all the mappings as well. Execution of mappings leads to core dumps
Here is an example of the core dump and what OWB is trying to, it happens even before the parameter page is displayed which prompts to enter the execution mode, bulk size etc:
RA-07445: exception encountered: core dump [kkosbn()+236] [SIGSEGV] [Address not mapped to object] [0x000000070] [] [] Current SQL statement for this session:
select
parameter_name,
parameter_type,
parameter_kind,
parameter_mode,
is_fixed,
is_required,
parameter_uoid,
default_value
from
wb_rtv_task_parameters
where
task_id = :1
and
(parameter_mode = :2 or
parameter_mode = :3 or
parameter_mode = :4 )
and
(parameter_kind = :5 or
parameter_kind = :6 )
order by
parameter_mode, parameter_name

Hi,
There are atleast two possibilities :
1. If core dump is happening over and over again, then take the trace file and report to Oracle technical support. I had one such case of core dumps where it was later found out to be a oracle bug and a patch had to be applied.
2. If the mapping hangs then there is a high possibility of version mismatch between the location and the actual database. Try to re-regsiter all the locations and deploy all the mappings.
All the best
Regards
-AP

Ipad hangs during backup

Hello,
I have both an iPhone and iPad-1. Both running the latest OS (4.3.3)
The IPhone will synch with my PC (windows 7 - iTunes 10.2.2) without any issue.
The iPad, however, stops at about the 85% mark.
I can cancel the synch on the IPad, but iTunes is still continuing to Synch.
I have tried re-stting the iPad, and re-starting the PC, all to no avail.
Thanks for any help.
Tony

I realize that there are multiple problems that are causing the hang up. But here is what i found out:
I noticed that there was a process that was taking up 50% of the CPU. When i would load ITunes to sync it would go to 100%, therefore locking up the sync in the beginnign to middle of the backup phase. When i looked at Task manage and selected all users i noticed that the system was running AppleMobileDevice.exe and it was using 50% of CPU (nothing else loaded). Somehow when i upgraded to the new version of itunes to be able to sync my new ipad, something must of happened to cause this. I called Apple support and at first they said i would need to uninstall all the itunes programs. But then they mentioned that they have seen a quick fix with a Winsock reset that has fixed the issue.
They transfered me to a senior technical support person and she walked me through the reset. It was as simple as going to the command prompt and typing "NET WINSOCK RESET" (then reboot) and it completed resolved the issue of the sync process locking up in the backup stage for me. The tech person mentioned that if you get the error “remount LSP” say no.
You might want to call them and mention the winsock issue and have them walk you through it. I may not have remembered the command 100% correctly.
I would highly recommend that you check the CPU usage when you feel that you are locked up and see if you are at the 100% level. This is probably why i see a lot of notes on dicussion boards that it is taking hours to go through the sync process.... Hope this helps...

BlackBerry Desktop Manager Crashes During Launch (version 6)

We tried to install BDM v.6 for a client with a Torch BB. The installation was successful. However, upon launching the program, BDM would crash right after displaying the flash screen. At this point, the only thing visible would be an empty window.
It appears that, while BDM launches, it tries to change certain windows settings to enable itself to run properly. Users with dual video cards, or in our case specifically, EVGA (USB video card), might find themselves with an empty window. It seems as though the extra video card confuses the BDM while it tries to make the proper “modifications” to the settings, consequently never completing the launch.
The “go around” is to simply remove the EVGA USB when the use of BDM is required.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01870&sliceId=1&docTy...
Message Edited by Bifocals on 12-23-2008 08:46 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager Wont Backup Word Substitution

I'm using Desktop Manager 6 with OS6, and my Desktop Manager won't backup my Word Substitution list (formerly called autotext in OS5). I have about 200 of the word substitution entires in my phone, but when i try to back them up, the desktop manager only shows that I have 3 entries. There's no error message or anything, it just shows 3 entries, when I know i have at least 200. Anyone know how to fix this? I really dont want to have to re-enter 200 entries manually if I ever need to restore my phone. Thanks

It seems a little silly that it cant be backed up since it's clearly in the list of applications you can choose when you click on customized backup. If it can't be done, why even put it there in the first place?? I dont have any blackberries with OS5 still on it, but the method you described is exactly how i got my old autotext list onto OS6, I restored my last OS5 backup and then added all the updates manually. I'm trying to figure out a way to save the word substitution list as a memo (which can be backed up) but I dont want to copy and paste each entry individually, so it loks like i'm out of luck on this one...
Thanks for your input tho )

Cannot set synch configuration in Desktop Manager

Hello,
I’m using a Blackberry Bold 9700 and a Win 7 computer with Outlook 2003.
I’d like to sync my BB with my Outlook contacts and calendar, but I’m completely unable to set up my synch configuration in the Desktop Manager. When I try to do so, a “Processing” progress bar pops up, runs through several statuses quickly (“Action engine loading configuration” seems to be the most prominent) and then… nothing. The progress bar disappears and nothing further happens.
If I try to sync, I get an error that says I need to set up applications. Choosing the option to do so, however, leads to the same progress bar and lack of further options.
If I check off the option to update the date and time when I try to sync that – and only that – DOES seem to work. I still cannot sync any data.
All other tools in the Desktop Manager (Application Loader, Backup, etc.) seem to work properly.
I’ve tried installing and uninstalling multiple version of Desktop Manager (I’m primarily using 5.0.1, but went back to 4.5) with the same issues. I’ve also stripped other applications from the phone (I had Google Sync installed, but removing it did nothing), resetting the phone, pulling the battery, etc. I’ve also tried running Desktop Manager as admin and in XP compatibility mode.
Honestly, at this point, I’m at a loss. If anyone can help, I’d greatly appreciate it.

I just had this issue and figured it out:
1-Go to SETTINGS (the wrench)
2-Go to OPTIONS (the wrench)
3-Choose ADVANCED OPTIONS
4-Choose DEFAULT SERVICES
5-Make sure the Calendar chosen is the correct one.
Mine had defaulted to facebook somehow and threw off the syncing process

Desktop Manager hangs during backup

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