Desktop Manager has encountered a problem and needs to close.

My system was working fine until today.  Now after I sync my BB Pearl with Outlook i get this message and my Desktop Mgr shuts down.  I am running Desktop v4.2.2.14.   The syncing operation seems to be workign just fine but then the Desktop Mgr shutsdown about 15 seconds after the sync is complete.  
I am running Outlook 2003 on a Windows XP Version 5.0.
I tried uninstalling and reinstalling the software with no improvement.  Any other ideas? 

Have spent 6 months being bounced from company help desk to Blackberry help within my company to Verizon etc.  First time I found this forum.  Good to know I'm not the only person having major issues.  My sync worked perfectly until I did a recommended software upgrade.  Now I cannot sync my calendar to my Lotus Notes calendar.  Contacts sync works fine but the calendar was my primary reason for moving to a smartphone.  Will try backing down to the old ServicePak.  Thanks.

Similar Messages

  • Lotus Notes 8 + BB DM 5.0.1: BB Desktop Manager has encountered a problem and needs to close.

    I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB.  I am using Desktop Manager 5.0.1.  I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close.  We are sorry for the inconvenience."  When I click on "details" I see the following information:  Error Signature.  AppName:  Desktopmgr.exe   AppVer:  5.0.1.37   ModName:  Insections.dll   ModVer:  7.1.1.129  Offset:  001a32ed.  How can I successfully sync my calendar and BB?

    laureng wrote:
    I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB.  I am using Desktop Manager 5.0.1.  I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close.  We are sorry for the inconvenience."  When I click on "details" I see the following information:  Error Signature.  AppName:  Desktopmgr.exe   AppVer:  5.0.1.37   ModName:  Insections.dll   ModVer:  7.1.1.129  Offset:  001a32ed.  How can I successfully sync my calendar and BB?
    Hi and Welcome to the Forums!
    Here is an article that may be pertinent:
    KB10340 "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process
    Otherwise, I would think that record 1057 is a bad record and is causing this problem. You might try figuring out which item that is and deleting it, then trying again.
    You also could try activating advanced logging and seeing it that provides more details to help you:
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Desktop Software has encountered a problem and needs to close

    When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close.  I have a Blackberry Bold 9700 and as a result I cannot sync.  Does this mean I need to uninstall and reinstall?  If I reinstall will I lose the update that I have on my phone that has changed the interface?  Will I have to reinstall that as well?
    Thanks for any help or advice you can give me.

    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • 'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'

    Hello,
    Any idea how to fix this problem that casuses this error?
    'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'
    I have been re-loading LabVIEW 8.0.1 Pro Dev Sytem, NI-DAQ (Traditional) and NI-DAQmx, all day.  This probelm seems to be related to the fact that I can, no longer, create executables or open my .lvproj files, yielding the other error:
    '' Problem sending commands to the program"
    Thank you
    Message Edited by FLT CTRL 6 on 06-02-2006 03:41 PM

    NI-PAL service Manager has encountered a problem and needs to close.… tell Microsoft...10Jan08
    Yesterday I started having this error message pop up when I first boot up my computer.  I haven’t even started LabVIEW. 
    Recent changes:
    6Jan08 Replaced motherboard and CPU.
    6Jan08 Formatted hard drive and reinstalled software(Windows XP Home Edition).  Computer working fine.
    8Jan08 Installed LabVIEW 8.0 Student Edition.  LV is working fine and the message does not appear.
    9Jan08 Download and install NiDAQ 8.6.1.  Reboot the system and the above error shows up.  LabVIEW works fine so far.
    Anybody have any ideas on what the problem is?  I have a screen shot of the actual message, but I can't load it on this page.
    Oliver
    [email protected]

  • Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

    Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

    Hiya,
    What O/S versions(RDP) are you connecting to and from? Try and open the target machines event log and see what it throws when you try to connect.

  • Help! Blackberry Desktop Software has encountered a problem and needs to close

    I cannot get my Blackberry Desktop to open.  An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
    1.  Rebooted
    2. Uninstalled and reinstalled from the website
    3,  Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
    Nothing has worked.  My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
    I am not the most technilogically savvy but I'm not bad...Someone please help!.

    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BB Desktop Software has encountered a problem and needs to close

    I installed BB Desktop V 6.1 (610_b034_multilanguage) on my laptop that runs Windows XP.  Installation completes.  When I attempt to open the program, it gives me "BB Desktop software has encountered a problem and needs to close."  I've tried uninstalling and reinstalling.  I've rebooted.  I've closed all other programs before install and before running the program.
    Thoughts on how to fix?
    Thanks,
    Randy

    I'm having the same problem after upgrade from 5.1 to 6.0. AMy Blackberry Bold 9700, just bought this morning. Appreciate any assistance. Thanks

  • Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

    I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
    I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
    I vaguely recall agreeing to an update a few days back.  Perhaps Windows has updated recently as well? 
    I have uninstalled and installed most recent Desktop version several times, rebooting in between.  I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything.  I also have rolled back my Windows system to before last Windows update.
    Here is the error message that I believe is associated with this problem:
    Sunday, December 26, 2010
    .NET Runtime 2.0 Error Reporting
    EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
    Thanks in advance for any help you can provide.

    Bold 9650 running on Windows XP
    I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
    1) Removed any Blackberry desktop software from my computer via the  add/remove program in the control panel.  No need to deal with a clean uninstall in terms of registry cleaner, etc.
    2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive. 
    3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out. 
    If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
    -Marty

  • BlackBerry Desktop Software has encountered a problem and needs to close. (I am sick of seeing this!)

    Can anyone help me? Does not matter if I use the version on disk or download the one from the site, I get the above message every time. I tried using 5.0 and it worked, but was daft enough to update when asked. Is there anything I can do? I am using XP on my Samsung V25 laptop.
    Regards Paul  

    So here's how I fixed my issue.
    Delete the Rim.Desktop.exception.log located here:
    C:\Documents and Settings\[USERNAME]\Application Data
    Run the application, it will crash with the error message above and create a new Rim.Desktop.exception.log file. Open it in notepad and look through it.
    In my case the exception was this.
    Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.2.44, Culture=neutral, PublicKeyToken=null' or one of its dependencies
    I followed the suggestion of renaming the file C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\Rim.Desktop.Services.PolicyManger.dll to Rim.Desktop.Services.PolicyManger.dll.old
    I then tried to lauch the application and it crashed, you must do this! renaming it back without this step will not work. Then I went back and renamed the dll file back to it's original name Rim.Desktop.Services.PolicyManger.dll and sure enough the application worked.
    Must be some messed up reference somewhere, it's stupid and RIM should figure this out before releasing updates. Obviously your issue may be different but the exception.log file should point you in the right direction.

  • NI-PAL Service Manager has encountered a problem and needs to close

    Hello,
    I am getting this error after a few hours of running a Labview 7.1 program installed on an XP machine. A reboot and start up of the program seems to go as expected but after the error will pop up again after a few hours.The program appears to still run normally and you can interact with the interface.
    The following information was listed:
    szAppName:nimxs.exe szAppVersion: 2.1.1.49152 szModName: nismslu.dll
    szModVer: 1.4.0.49152 offset: 00003eb7
    What does this mean and will I have to reinstall Labview or could it be a WinXP problem?
    Thanks,
    Mike Cotharin

    Hi,
    Could you please tell me if you are using MAX (measurement and automation explorer)? This looks like a data base corruption.
    Regards,
    Miguel Fonseca
    Applications Engineer
    National Instruments

  • "(program).exe has encountered a problem and needs to close. We are sorry for the inconvenience."

    Hi, I was using Tweetdeck for the past few months without any problems. Recently, the application still works fine.. it opens as normal, all posts I am following appear etc., but when I try to send a tweet the application closes and I get the error
    "tweetdeck.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
    I uninstalled tweetdeck and reinstalled it many times. Sometimes it would work for twenty minutes, other times not at all. I got fed up trying, so uninstalled it and downloaded Seesmic. This new application opened perfectly, all users I am following and their tweets updated perfectly, until again I went to post a tweet and it closes and I get the error
    "seesmic desktop.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
    As these are the only two applications I have used that give me this error, and are also the only two applications I have used that are related to Adobe AIR, I can only assume the problem is connected somehow?
    I was wondering if any of you might have any suggestions on how I could fix this? I am not the most tech saavy guy, so any help would be greatly appreciated as I am starting to lose patience with it!
    Thanks in advance.

    You might try uninstalling the AIR runtime and re-installing it. You might also try contacting the developers of these applications to find out whether the problem is related to issues they already know about.

  • BB Desktop Manager 4.7 has encountered a problem and needs to close.

    When I restart my computer, some of the icons in the notification area are missing.  The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.

    Please try the following steps:
    -Delete the Intellisync folder.   
         Close the desktop manager application.
         Disconnect the BB from the computer.
         Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
         Blackberry>Intellisync.          
         Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
         Click the View Tab, then click on Show Hidden Files and Folders.
         Click Apply>Ok and continue through the remaining steps.
         Delete everything within the Intellisync folder.
         Launch desktop manager and attempt sync the device with the computer.
    ~Tami~
    Intellectuals solve problems; geniuses prevent them.
    -- Albert Einstein

  • Cisco agent desktop has encountered a problem and needs to close error

    A Remote Hotline user is experiencing crashes with her desktop agent.  After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
    I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
    Agent desktop ver 5.0 Build 6.4.2.12  Windows XP 
    Any ideas?
    Regardes, Chet

    Thanks for the reply, this is what I did to resolve it:
    Fix:
    Uninstalled Desktop agent from add remove programs
    Re installed program
    Do a complete restart or the prog will continue to crash
    Test program by logging in with user’s credentials

  • BlackBerry Media Sync has encountered a problem and needs to close

    I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close.  We are sorry for the inconvenience."
    I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
    System Specs:
    BlackBerry Media Sync 2.0.0.27
    BlackBerry Desktop Software 5.0 
    BlackBerry Curve 8310 (v4.5.0.110)
    -8 GB Kingston MicroSDHC
    iTunes 8.2.1.6
    Windows XP SP2
    Solved!
    Go to Solution.

    Hi and welcome to the forums!
    BlackBerry Media Sync 2.0 terminates unexpectedly
    The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
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  • Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.

    I keep getting this message when i connect my new Bold 9900 and started getting it on my curve 8330 a couple months ago. I have the newest version of desktop manager 6.0 installed on both my laptop and my PC. The strange thing is it works flawlessly on my laptop, no error messages from either phone. Just got the new Bold last week, plugged it in to PC, same error. I have done alot of reading through the forums and have tried to uninstall and re-install the desktop software 3 or 4 times. Even tried upgrading the OS on the Curve and Bold on the Laptop. Plugged it back into the PC and same problem. I cannot force the Loader.exe to start on PC  when I click on it on the C:\program Files/Common Files/Research in Motion/Apploader, crashes right away. Even tired a method that outlines how delete registry entries, etc and tried that. Does anyone have any further ideas or more detailed way to resolve this. Seems to be desktop manager issue as no problems with same devices on laptop.
    Solved!
    Go to Solution.

    Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
    Sorry I will correct the laptop order:
    Okay, on my desktop USB controllers:
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    VIA REV 5 or later USB Universal Host Controller
    VIA REV 5 or later USB Universal Host Controller
    VIA REV 5 or later USB Universal Host Controller
    VIA USB Enhanced Host Contoller
    On my laptop:
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C8
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CA
    Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller  - 27CB
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller  - 27CC
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub
    USB Root Hub

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