Desktop Manager install

I can't seem to install DM on my laptop. It keeps asking me to install .NET framework 3.5 but I have .NET framework 4 installed on my pc already. And it can't download 3.5 from the internet... How to proceed??

Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
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Desktop Manager Install Error 1904, nothing resolves...

I have been having the following problem the last few days. On my work desktop (WinXP x64) I installed the DesktopManager software without hitch, but on my home desktop (WinXP Pro SP3) I also keep getting the error message:
Error 1904.Module C:...GW.dll failed to register. HRESULT -2147220473. Contact your support personnel.
I am also getting the same error message for gwapi.dll, desktopsetup_pb.dll, and syncAE_pb.dll.
I am a very technical person so I had no qualms with trying the crackberry fix, but it didn't work. I was able to register all of the modules after the reset, but when I would open up Desktop Manager it would never connect to my Curve 8320 vis USB or Bluetooth. With Bluetooth it would recognize the phone and it would even pop up a message saying that it had "detected the device". It would ask if I wanted to connect and I would say yes and then nothing would happen. Another 30-60 seconds later it would pop up the same message saying it detected my Blackberry and asking if I wanted to connect. After about the tenth time of this loop I closed out the Desktop Manager. I uninstalled the software and deleted the program folders and then logged onto the "Administrator" account (my account is also an admin acct, but I logged onto the default admin account that is labeled "Administrator" by Windows). Upon logging into this account, I attempted to upgrade the Windows Installer 3.1, but it told me that I have a newer version and couldn't do that (WinXP SP3). So, I registered the atl.dll and tried installing the Desktop Manager software again (I'm installing v4.6 w/ Media Manager). Once again I got the same error messages. So I restarted and attempted to manually register the dll's again, and I'm now getting the error message:
DllRegisterServer in gw.dll failed.
Return code was: 0x80070005
So, to sum it all up, I've tried all six "resolutions" that RIM has at: http://www.blackberry.com/btsc/articles/963/KB03928_f.SAL_Public.html, and the first "workaround." The second "workaround" doesn't apply because there is no option to "ignore," there is only one button that is "Ok." I'm starting to get pretty pissed off by all of this and I'm ready to throw the **bleep** Blackberry out the window. I love the phone and it's capabilities, but if I can't use the capabilities then it's pretty much worthless to me... then I should have just gotten an iPhone or a WinMobile device. It makes no sense to me that the software will install just fine on my WinXP x64 machine at work and not on my 32-bit home machine. Usually it's the 32-bit progs on the 64-bit machine that cause problems. When is a fix going to come?
Here are my details:
BB Curve 8320, OS v4.5.0.52 (Platform 2.7.0.66)
DesktopManager Software v4.6 (w/ MediaManager)
WinXP Pro, Service Pack 3
Pentium 4, 2.80GHz
2GB DD400 Dual-Channel RAM

Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Blackberry desktop manager wont detect blackberry

i have looked everywhere for a solution to my problem and i simply cannot find a fix. my blackberry curve 8520 wont connect to my desktop manager. i have tried everything i could think of however nothing has proven successful.
here is what i have so far done:
-reinstalled desktop manager
-installed latest update for desktop manager
-installed drivers for blackberry
-checked usb cable and ports
-made sure desktop manager was set to usb
-pulled the battery on the blackberry (power cycled)
-restarted my computer
i believe this is everythign i have currently tried, i am running 64x ultimate windows 7 and my computer does recognise that a blackberry is put in as everytime i do so a ballon at the bottom om my screen says a blackberry has been detected and gives it a drive name and such. it is also charging which ensures enough power is being delievered to the blackberry. i do not have another computer to try the desktop manager on. if anyone has a fix to this issue please respond asap as help would be very much appreciated.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Desktop Manager won recognize my BB 8130 PIN

Hello, i bought a BB off my friend and am going to switch it over to my own plan but when i connect my BB to Desktop Manager it wont Recognize the PIN or the BB. what can i do and were can i go to check if the PIN and any other code/ expires or if there still is warranty on it?

Hello smokysmoke,
Welcome to the BlackBerry Support Community Forums
The first place to start is determining whether or not it is an issue with the device or the system you are connecting it to. You may want to test it on another system with Desktop Manager installed. If it fails to detect you may want to speak with you friend to find out what kind of coverage he had when he purchased the device.
Cheers,
-FB
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Desktop manager and windows 8

I have attempted to get desktop manager to work with windows 8 for months. I have ensured that I have followed various instructions including enabling .net 3.5 without success. I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not connect to the playbook. Have tried turning off avast antivirus without success.
Can anyone helpl with an alternative, please?
It works with my MAC computer but not with my windows laptop!
alun.
Thanks

I have the exact same situation, and to make it worse I can't even get the desktop manager installed, let alone work. I keep getting error message #1723. It's hard to know whether it's a Windows problem or a Blackberry problem, although if it works on your Mac I guess it's a Windows problem. I bought a new laptop and am having trouble with a lot of incompatibility problems with Windows 8.1. I'll have to revert to my old Windows 7 laptop unless someone comes up with an answer. Hopefully someone in the Community has one [fingers crossed].

Desktop Manager 4.5 crshing on Vista Business

Hello All, i have the desktop manager installed on vista. The version is 4.5.015 for my blackberry. I have vista business installed with SP 1. When i do a synchronise, it crashes when it tries to replicate the calendar on my BB. I have a 8310 curve. The crash details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.5.0.15
Application Timestamp: 48400287
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 7177
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 6d6d
Additional Information 4: 77597fd8b9929087121da8ad5ca0aae9
I am using Office 2007 with SP 1. can any one help please
Solved!
Go to Solution.

Saw an earlier post which suggested the following:
I would try deleting the intellisync folder and then trying to sync again. This may or may not help. Below are the instructions:
Close the BlackBerry Desktop Manager application.
Disconnect the BlackBerry device from the computer.
Double Click on My Computer> Local Disk (c>Documents and Settings>(username)>Application Data>Research In Motion>Blackberry>Intellisync
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch BlackBerry Desktop Manager and attempt sync the device with the computer.
I have done this and sync seems to be working (for now anyway) - give it a go!

Error in installimg desktop manager for playbook. Help

I was using the prio version of desktop manager 7.0 . Suddenly one day it was asking for a .msi that was not found in my computer. (It seems that it was in a temporary file no longer existing). So i was unable to use the software desktop manager installed. At the same time the tablet wanted to install new drivers and a new version of desktop manager 7.0 began to be installed but always an error message pop up
in spanish "Para ayudar a proteger el equipo, Windows cerró este programa
Nombre: Windos installer
Fabricante: microsoft Corporation"
A free translation: "to protect your engine Windows closed tis program"
The error message said:
EventType : BEX     P1 : msiexec.exe     P2 : 4.5.6001.22159     P3 : 480573de
P4 : msihnd.dll     P5 : 3.1.4001.5512     P6 : 4802bf1e     P7 : 00036930
P8 : c0000005     P9 : 00000008
It happens the same thing when i tried to install the version 6 of the desktop manager

Hi usadoradetablet,
Welcome to the Support Community!
I would suggest removing all versions of BlackBerry® Desktop Software that may be installed on your computer and reinstalling the most recent version from http://bbry.lv/9CBxoS
This KB article should provide more information as well as any further steps that may be needed to resolve this issue. "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software. http://bbry.lv/Nl0ywV
Hope this helps.
-FS
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Desktop manager for mac will not read the memory card

I have a Storm and the desktop manager does everything correctly except it will not recognize the media card for music. It says "please insert a media card in your device." Ive got the 8GB microSD card and it shows up in the phone memory but i cant load any music from my computer.

OK, I spent an hour and a half on the phone with RIM support this morning trying to fix this very thing with SUCCESS!!! Here is what you need to do. Keep in mind that this fix can only be done on a PC and NOT a Mac. Sucks, but its reality. Click on the link below and make sure that the PC your doing this on has the BB desktop manager installed on it. I went to my dads house and used his PC. After the tech and I learned that the DM has to be installed before you start the fix we were able to resolve the problem and the DM on the mac recognizes the media card. I'm also able to see the BB1 and BB2 icons on the desktop now so I can drag and drop if I want. I hope this helps you all. If you need additional help with this please ask. I may not be the most tech savy person here but I may be able to help a little. Here you go:
NOTE: MAKE SURE THAT THE DESKTOP MANAGER IS INSTALLED ON THE PC YOUR USING FIRST. I ONLY INSTALLED THE ENGLISH VERSION WITHOUT MEDIA SYNCH (to reduce download size and time) AND IT WORKED GREAT.
http://www.blackberry.com/btsc/documentLink.do?externalID=KB19717
Follow the directions to the tee and it should work fine.
PS: If you have problems with your blackberry and you cant find the fix here or on CB call your carrier tech support. If they cant resolve they are pretty quick at getting RIM on the case and resolving without you getting charged for it. Verizon was helpful at that and when I spoke with BB tech support they were extremely helpful. I was very impressed.
I hope this helps all of you with this problem. Good luck out there!!!!

Where did Desktop Manager download my application?

I recently had Blackberry Desktop Manager install Ace Email Viewer that I had downloaded from Handango. The intallation was successful according to Desktop Manager. I am acsustomed to finding my installations in the Download folder, but for some reason I can't find this application anywhere! I accidentally found a menu item where I asked to show all applications, and it was in the listing. I clicked on it but it just showed the properties. The Ace Email Viewer is supposed to be a native client that will automatically show in HTML all email written in HTML. I downloaded the test version and would really like to check it out. Any idea what I can do to find this application so that I can get it set up>

Does the program offer an OTA installation, or just through Desktop Manager?
Did you also check to see if the icon might be hidden?
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Desktop manager and Home and Work email

Hi folks,
I have Desktop Manager installed on both my home and work computers. At home, email is grayed out and I can do nothing as it says I do not have a connection to the server.
At work, it is active, but only addresses my work email from the Exchange Server and not my personal email which is set up through Blackberry and works on my phone. But sometimes I like to change the signature, etc.
Is there no way to get both on one or both instances of Desktop Manager to avaiod having to go to att.blackberry.com for personal email configuration?
Thanks!
~Bob

But your personal email is NOT on BES... those are two totally different animals.
ON BIS the Desktop Manager has nothing to do with mail and messages.
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Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
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Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Cannot install desktop manager on windows 7 64bit

hi,
unfortunately i am not able to installa the Desktop Manager 6.1.0 B38 Multilanguage on a pc having windows 7 - 64 bits, i already installed it on another pc with windows 7 - 32 bit and it worked.
please tell me how to solve this problem.
regards
Salvatore

complete uninstall first, restrat your PC/LAPTOP, run setup again with "Run As Administrator"
if not work download this JAVA "jre-6u31-windows-i586-s" u Can Download From HERE, hope this help

Desktop Manager install

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