Desktop Manager is "DEAD" under XP 64-bit

Greetings.
I am closing my other thread to open one here, because this category appears to be the more appropriate one.
I am using a brand new Perl Flip 8230 (black), along with the new software (the CD has a timestamp of 2008.12.18, well after the last update of 2008.11.17).
When I install the software, it claims to be the 4.7 version, but I am having quite a few issues with it. First of all, while all the drivers install nicely, and the phone is recognized by the connection software, I am unable to *properly* launch the Desktop Manager.
An inital launch (click on icon) of the Desktop Manager causes it to appear in the Task Manager, but it never ends up showing up on the screen. I even tried waiting for a good 1/2 hr, no dice. A second attempt at launching (without shutting down the process first) does cause it to appear, but it ends up completely unresponsive. There is still only one executable in the Task Manager (the second attempt did not launch a second copy), but what exists on the screen does not respond to any actions.
The window that appears is almost completely blank - the dark grey background-image is visible, but pretty well no other text or icons of any kind exist aside from a large "Menu" at the upper left, which is also nonresponsive. As well, trying to close the window by using the red X at the upper right is completely unsuccessful. In order to close the program, I need to go to the task manager, find the process, and "End Process Tree". Nothing else works.
Finally, the window that does appear also has a version number at the bottom in tiny text - version 4.5 of the desktop manager. HUH?!
I tried to install a downloaded version of 4.7 (in case there was a mix-up at the factory), but it claimed that a newer copy of the software was installed. Somehow "4.7" is older than "4.5". Strange, that. Selecting the "desktopmgr.exe" file to run in compatibility mode as plain old "XP" also does not work.
I tried to repair the installation, no dice. I have uninstalled the software and installed the 4.7 version straight from the Blackberry website. This version also does not function (same symptoms).
As a final note, I am running Windows XP 64-bit, with the latest service pack (SP2) and all the latest patches and updates (SP3 does not exist for XP 64-bit). I cannot install the software on a 32-bit version of XP because I do not have XP 32-bit on any of my computers. Nor do I have Vista (either 32-bit or 64-bit). I have Linux (5 computers), OpenBSD (3 computers), OpenSolaris (1 computer), Windows Server 2003 64-bit (2 servers), Windows Server 2008 64-bit (1 test machine) and several other experimental platforms (HaikuOS, BeOS, etc.), but no XP 32-bit. Sorry.
My other half's computer is an older 1Ghz PowerPC4 iMac (2nd gen iMac - "lampshade" model) running 10.4 (most recent update), but that computer is not one I want to use. I am also unsure if the Blackberry software is capable of running on PowerPC Macs, as it may be Intel-only (I haven't had a chance to check yet).
If someone has any idea why my Desktop Manager is completely unresponsive, please help.
And yes, I did reboot after installation. I seriously doubt that this is an ID-ten-T error. PEBKAC does not apply!!

Try DM 4.6 maybe it is more compatible with the 64 version.

Similar Messages

Desktop Manager 6 hang in Windows 7 64 bit

I have install Desktop Manager 6 in windos 7 64 bit and succesfull but if I start Desktop Manager always hang.
And here is a log desktop manager :
10:25:13.594|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnableb
I dont know how the solution. Anyone help me for the solution ?
Thx

I have an imac
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Perl Flip 8230 & XP 64-bit - Desktop manager does not respond

Greetings.
I am using a brand new Perl Flip 8230 (black), along with the new software (the CD has a timestamp of 2008.12.18, well after the last update of 2008.11.17).
When I install the software, it claims to be the 4.7 version, but I am having quite a few issues with it. First of all, while all the drivers install nicely, and the phone is recognized by the connection software, I am unable to *properly* launch the Desktop Manager.
An inital launch (click on icon) of the Desktop Manager causes it to appear in the Task Manager, but it never ends up showing up on the screen. I even tried waiting for 1/2 hr, no dice. A second attempt at launching (without shutting down the process first) does cause it to appear, but it ends up completely unresponsive. There is still only one executable in the Task Manager (the second attempt did not launch a second copy), but what exists on the screen does not respond to any actions.
The window that appears is almost completely blank - the dark grey background-image is visible, but pretty well no other text or icons of any kind exist aside from a large "Menu" at the upper left, which is also nonresponsive. As well, trying to close the window by using the red X at the upper right is completely unsuccessful. In order to close the program, I need to go to the task manager, find the process, and "End Process Tree". Nothing else works.
Finally, the window that does appear also has a version number at the bottom in tiny text - version 4.5 of the desktop manager. HUH?!
I tried to install a downloaded version of 4.7 (in case there was a mix-up at the factory), but it claimed that a newer copy of the software was installed. Somehow "4.7" is older than "4.5". Strange, that. Selecting the "desktopmgr.exe" file to run in compatibility mode as plain old "XP" also does not work.
I tried to repair the installation, no dice. I have now uninstalled the software in preparation of using the 4.7 version straight from the Blackberry website. I will report back on how well that works.
As a final note, I am running Windows XP 64-bit, with the latest service pack (SP2) and all the latest patches and updates (SP3 does not exist for XP 64-bit). I cannot install the software on a 32-bit version of XP because I do not have XP 32-bit on any of my computers. Nor do I have Vista (either 32-bit or 64-bit). I have Linux (5 computers), OpenBSD (3 computers), OpenSolaris (1 computer), Windows 2003 64-bit (2 servers), Windows 2008 64-bit (1 test machine) and several other experimental platforms (HaikuOS, BeOS, etc.), but no XP 32-bit. Sorry.
My other half's computer is an older 1Ghz PowerPC4 iMac (2nd gen iMac - "lampshade" model) running 10.4 (most recent update), but that computer is not one I want to use. I am also unsure if the Blackberry software is capable of running on PowerPC Macs, as it may be Intel-only (I haven't had a chance to check yet).
If someone has any idea why my Desktop Manager is completely unresponsive, please help.
And yes, I did reboot after installation. I seriously doubt that this is an ID-ten-T error. PEBKAC does not apply!!

An installation of the downloaded 4.7 software did not function; all symptoms were idential to the version supplied on CD.
I am shutting this thread down in favour of a post in a more appropriate category. Please provide any replies in that thread.

Power manager problem under vista 64 bit

Happy to see Lenovo opened a forum and willing to hear from the customers.
Power manager has problems under Vista 64bit:
1. Sometimes it will cause explore.exe can't start when windows start.
2. If no window at max, the color of the battery icon will be very dim
Hope Lenovo can publish a new edition for vista 64 bit.

http://it.toolbox.com/blogs/achieving-great-bi/obiee-on-vista-64bit-with-iis-70-29882

Desktop Manager v5.0 Crashing on Vista 32-bit with BB Tour

Hi,
When Desktop Manager stops working halfway through the synchronization process. It does not matter if the sync is autoamtic (when the device is connected) or if i start it manually.
I am not sure if it is device related (Black Berry Tour 9630) or Windows related.
This is the Event Log from Windows:
Event ID:      1000Task Category: (100)
Description:Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x181c, application start time 0x01ca164d01177d90.
Has any one encountered this?
Any solution?
Thank you in advance.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager v6.0 is unusable.

Hi
I have a Curve 8310.
I have moved back to using DM 5.0.1.42 in place of 6.0.0.43 for the following reasons:
DM6 auto-mounts my BB's flash drive whether I want it to or not. This means I have to unmount (by hand) this drive before I unplug the BB. This is a nuisance. There is no option I can find to turn this off, and the handset prompts me (unanswered) if I want to do this.
DM6 runs the device back-up every time I connect the BB. This considerably increases the length of time it takes to to a "quick sync". There is no option I can find to turn this off.
DM6 does not update the "last backed up" date on the front page. This is sloppy and an indication of insufficient testing.
DM6 is extremely slow in comparison with DM5, the backup issue above notwithstanding.
DM6 frequently crashes, with the dreaded "BlackBerry Desktop manager has stopped working" message. I have been through the annoying "deinstall, clean out registry, reinstall" procedure (several times), and this hasn't helped a bit (Win 7 Pro, 64-bit, Outlook 2007).
The DM6 announcement page is full of complaints similar to this, and no usable help whatsoever from RIM. Someone called "BlackberryHelp_Pavel" (I think) keeps telling folks to "uninstall, follow the [registry cleanout] procedure, try installing under a different profile", with NO indication that this does anything useful.
The download page for DM6 gives me a file called 600_b047_multilanguage.exe, and I wasted time downloading what I thought might be an upgrade (6.0.0.43 -> 6.0.0.47) and hopefully some bugfixes, only to find it contained what I already had, which was 6.0.0.43.
DM6 has wasted a considerable amount of my time. Its back to DM5 for me, because DM5 works.
DM6 is a disgrace.
M

Sorry to hear you are having problems with Desktop 6 as I have had exactly the opposite experience.
I tried for many many months to get Desktop 5 to work with my Win 7 64 system, and gave up trying. Since updating to v6 it has been fautless,
Version 5 on a previous PC was fast when syncronising, but 6 is even faster.
Yes, connecting the media card is a pain, but only when using Documents To Go sync. I never dismount the card, just disconnect the BB from the PC by pulling out the USB connection, and no problems so far.
Regarding doing a Backup every time you connect, just turn it off, or set when you want it to happen. To do this from Desktop manager select Device options...> General tab > uncheck Backup my device (or choose when you want it done).
Personally I love v6 (so far), and hated v5 because I could not get it to work on my PC, but we are all different.
ps Should have said that I just installed it over the top of my non working v5 (no clean install)
pps Just did another backup and the date has changed on the home screen

Desktop Manager 5.0.1.37 Crash on Windows 7

Hi people, I have a 8520 and desktop manager 5.0.1.37 installed on a Windows 7 Ultimate 32 Bits. After the sincronization process is done it crash with the following error.
Problem signature:
Problem Event Name:   APPCRASH
Application Name:   DesktopMgr.exe
Application Version:   5.0.1.37
Application Timestamp:   4b982830
Fault Module Name:   olmapi32.dll
Fault Module Version:   12.0.6514.5000
Fault Module Timestamp:   4a89d653
Exception Code:   c0000005
Exception Offset:   0004c076
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033
Additional Information 1:   0a9e
Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
Additional Information 3:   0a9e
Additional Information 4:   0a9e372d3b4ad19135b953a78882e789
Faulting application name: DesktopMgr.exe, version: 5.0.1.37, time stamp: 0x4b982830
Faulting module name: olmapi32.dll, version: 12.0.6514.5000, time stamp: 0x4a89d653
Exception code: 0xc0000005
Fault offset: 0x0004c076
Faulting process id: 0xbcc
Faulting application start time: 0x01cae15d7511335b
Faulting application path: C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
Faulting module path: C:\Program Files\Microsoft Office\Office12\olmapi32.dll
I have reinstalled the application several times, I have installed in other computer with the same version of Windows 7 and I have the same problem.
Any Ideas???

Hi and Welcome to the Forums!
I've searched the public KBs for any hint of the various codes in your error log and haven't found anything as of yet. You may have better luck.
But, given that, I recommend a complete and clean start over...here's a process:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Desktop Manager Application loader hangs

Desktop Manger v. 5.0.0.11
Vista 64 bit v 6.0
BB 8350i v4.6.1.204
when running the App installer from Destop manager. It gets to the install stage where it says that it may take up to 30 minutes to complete and the warning do not disconnect until complete, and then hangs. The first few times I thought I may have been impatient so this time I let it sit all night and no progress. vista said that the app was not responding. i searched and did not find this issue in the forum so my appologies if this has already been solved.
PS. I have previously used Desktop manager with success on a different machine running XP. DM does do a successful backup and restore in Vista, but the app loader continues to hang.
Thanks for your help.
Scott

Hi and Welcome to the Forums!
Have you installed, to your PC (atop DTM), the device OS package for your specific model, carrier, and OS level? That may help if not...you can find your carriers download page via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
If doing that alone does not help, then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Retry the things you are needing
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager will not load..help!

Each time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager. Any ideas would be greatly appreciated. It had been working properly then took a dive out of nowhere...awesome eh?
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.

Hi and Welcome to the Forums!
Since you said you tried a "clean install" (as opposed to clean uninstall), I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to update OS 7.0 to 7.1 using desktop manager

Hi...
I have bb 9380 curve which has 7.0 OS, i want to update it to 7.1. I have downloaded 7.1 device software and installed it in PC but when i try to update this through Desktop Manager it shows me " There is no update available for your divice" ...how can i update??
thanks
KDATE
Solved!
Go to Solution.

1. You noted in your profile here you have "none" as a mobile provider or carrier, is this correct?
2. Did you delete the Vendor.xml file from the PC?
Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop Manager Folders getting unchecked and Unable to Read and Modify Filters with DM...

Like most people I have sub folders within Outlook to keep clients and employees separated. I just upgraded to the 8330 from a Dino 7100i. I set up my folders under Email Settings, General, Choose Folders so that I can send email to the device that is important.
The problem is I stop getting email from employees randomly and when I go check the Desktop Manager (DM) the boxes are unchecked. I've never had this problem with the Old BB. The folder structure is only a few deep, meaning: Inbox\Employee\Employee folders that are checked or not checked.
Desktop Manager v4.6
BB 8330 Curve - Sprint Firmware 4.5.0.77
Anybody have any ideas? Your help will be greatly appreciated.
I'm also unable to view and edit my Filters in this version of DM. The window is unreadable and all jammed together..... am I the only one with this problem?

I am also having an issue viewing and editing my Filters. They are all jammed together. I have uninstalled the DM completely including all registry entries, recreated my profile in Outlook and reinstalled. This has done nothing to fix the issue. I am using DM v4.7, BB 8130 Pearl, Sprint Firmware 4.3.0.203, Outlook 2007 on a Vista Enterprise 32 bit machine. Anyone have a fix for this issue?

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
When I right click on the Desktop Manager Icon, I choose to run as Admin. Once it loads the splash screen shows. After a little bit (4-6 seconds) a small Icon appears in my systems tab at the bottom right of my screen. This stays for a little while and then goes away. After this happens the Splash screen hangs, and get a black border around it. If I click on the Splash screen it grey out and says not responding, prompting windows to ask me if I want to wait for the program or close. If I choose to wait, it will sit there and do nothing. If I close it will prompt windows to "look for an error" but has not yet been able to return an answer.
When I log into safe mode, Desktop Manager loads, but does not work well as only a bare bones set of drivers are enabled. If I turn off all but the non-essential services off using services.msc it will load, but again the services needed for it to run and the services for windows to be fully functional are not on at all.
I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
I am at my wits end here, and would really like some help with this. It loads up (desktop manager) on my Desktop, but I am unable to log that mammoth box around with me while I travel.
Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
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PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
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