Desktop manager isn't recognizing outlook

When trying to configure latest DTM 6 for the first time (new laptop, just installed Outlook 2007) it isn't showing Outlook as one of the available desktop programs to sync with.
How do I get DTM to see Outlook?

vigneau wrote:
Same problem with Outlook 2010 !
Please help us...
Please see my reply to your duplicate post here:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Easy-guide-to-troubleshooting-the...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

8830 & Desktop Manager does not recognize Outlook Express 2000, cannot sync

I just installed Desktop Manager 5.0 and connected to my BB 8830. I use Outlook Express 2000 for calendar and I want to sync it with my BB 8330. However, in Desktop Manager under Sync / Config / Select Device for calendar, the only choices are Yahoo and Import/Export Text. Obviously it is not recognizing Outlook Express 2000 as a calendar program. Does anyone have a solution?
I bought this 8830 mainly to sync its calendar with my Outlook Express calendar. If it does not work, then I am going to return it to my cell phone carrier.
Solved!
Go to Solution.

Hi and welcome to the forums!
Outlook 2000 has not been supported since Desktop Manager 4.2.
KB14763 Unable to select Microsoft Outlook 2000 from the list of applications for synchronization
I would check on Outlook 2003, still supported by MS and the cheapest version still available.
Thanks,
Bifocals
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Desktop Manager Not recognizing Outlook 4.6

Hi. I recently purchased a Verizon Curve 8330 and installed the Desktop manager 4.6. My laptop uses Windows XP and Office 2000. I can't get the manager to recognize outlook. Fixes I've tried so far:
Uninstalling 4.6 and installing 4.5--then 4.3--then 4.2 sp2--then 4.2 sp1 (threatened to destabilize windows, so I aborted the install).
(each new install was preceded by an uninstall of prior version)
With 4.3 and above, my 8330 was recognized, but no Outlook.
With 4.2 sp2 it wouldn't recognize my 8330.
I managed a work-around to get my outlook calendar/contacts from my palm by changing conduits to my Palm Desktop and then syncing with 4.3.
I've reviewed the thread on Desktop Mgr 4.5 not recognizing Outlook 2000, and if I'm missing something please tell me.
Any thoughts on how to get Outlook 2000 to sync with my 8330?

Hi and welcome to the forums!
DM 4.6 will service Outlook 2000,
Use this procedure to erase the prior install and clean the registry:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...
Reload 4.6 and go through al the setup options.
Let me know if it doesn't recognize Outlook 2000.
Thanks
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Desktop manager does not recognize Outlook 2003.

Hello everyone,
We have an Exchange server but use POP3 accounts individually on the users also.
I have installed this software (desktop manager) many times with other clients and never had an issue.
On this particular user using Blackberry 9550 v5.0.0.713 I have installed and then uninstalled desktop manager 6.0 because it saw that we had Exchange and automatically assumed Enterprise Server was present, when I chose not to use Enterprise account, it did not see Outlook as a choice to synchronize with.
I then removed 6.0 removed user settings, restarted and installed Desktop Mangager 5.01 sp1. I chose the option for personal mail. The synchronize configuration still does not list Outlook as a choice to configure.
Has anyone else run into this?
I found a post that said to make sure that Wireless Sync is off and it is.
Help please,
Jeanne

Hey giaierj,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect in repair in Microsoft Outlook?
For more information about Detect and Repair: www.blackberry.com/btsc/KB02403
After you perform this step, then try to setup the synchronization.
-ViciousFerret
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Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
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Desktop Manager won't sync Outlook

Just got a new Bold and now Desktop manager won't configiure to sync with Outlook. It gives me a "Not able to connect to internet" error. Removing firewalls and Norton didn't help.
Has anyone else had this problem, or have any ideas on how to fix it?
Thanks

Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
This article should provide more information on this issue. http://bbry.lv/mfgghx
There are some additional steps in it to try to diagnose the issue. If none of the steps in the article resolve the issue, you may want to try disabling your startup items in the System Configuration Utility and rebooting before trying again.
Hope this helps.
-FS
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Error When Syncing BB9900 with Desktop Manager on Windows 8 & Outlook

I have a BB9900 running 7.1 Bundle 2061 (v7.1.0.714, Platform 5.1.0.532)
I have a Windows 8 PC running Outlook 2010
I have downloaded Desktop Software v7.1.0 B42
I have .NET Framework 3.5 installed and enabled ( and it was prior to the installation of the BlackBerry Desktop Software)
Have set up Sync of calendar from PC to Phone for all calendar options
I have received the following error message :
"Caught_com_error_exception. Description (): Error(): -2147023151 (0x800706D1) : ErrorMessage(): The procedure name is out of range.ource(): (null)"
I have uninstalled & re-installed software a number of times, with multiple re-boots.
Any help on resolving the issue greatly received
Thanks
Jacqui

Hey Jacqui_666,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this workaround and then attempt the synchronization:
Open a command prompt window by using Run As Administrator.
Type in cd \ and press Enter.
Type cd Program Files (x86)\Common Files\XCPCSync.OEM\SyncSDK.209.601\Translators\MSOl and press Enter.
Type regsvr32 XCPCRdmptn64.dll and press Enter.
Attempt to sync again using BlackBerry Desktop Software.
Let me know if the issue persists.
Cheers.
-ViciousFerret
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Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Lost my Blackberry and want to access data in Blackberry Desktop Manager

I lost my Blackberry. I have data backed up in Blackberry Desktop Manager but not in Outlook, Google Mail or any other application. Can I get the data out of Desktop Manager and into one of these other applications without having my old (or a new) Blackberry?

Hi and welcome to the forums!
ABC Amber converter
Thanks,
Bifocals
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Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing. I continue to get an error message such as below...
Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.
I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result. Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...
I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be???

Hi and Welcome to the Forums!
While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software not recognizing Outlook 2000 at all

I'm running Windows 2000 platform, and Outlook 2000 (SP3).
I have a BB Storm.
I've installed Desktop version 4.7. (Can't install a higher version on Windows 2000.)
Installation went fine. Software recognized the Storm. When I go to the Syncronization and click on the box in front of Calendar (or any of the choices), the only 3 choices I see are:
None
ASCII Impoter/Exporter
Yahoo
I've read every word of every manual, and can't find anything that will help me get Outlook onto that list. According to the Help section, Outlook is supported, yet it doesn't display.
Any suggestions on how to get Outlook onto the list?
Thanks.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
See this KB:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
The last version of DTM that supported Outlook 2000 was 4.2.2 -- so using 4.7 won't work...
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB recognized by computer & Desktop Manager, but does not connect?

All right, I've scoured these forums and can't figure this out. Tell me if I've missed something.
Blackberry is recognized by my computer AND by Desktop Manager, but does not fully connect so I can sync. I can see it in My Computer, and the Desktop Manager does recognize the model of smartphone when it's plugged in. Both Windows, and Desktop Manager ask me for my password when I connect the USB cord. However, it just says 'connecting' in the bottom right, and never gets past that. When the phone is initially plugged in, the screen goes to the clock (normal), and flashes the 'connection' screen (BB and computer icons connecting with a cord). It flashes that screen twice then goes back to the clock. The Desktop Manager then just keeps trying to connect, until I unplug it. Both the computer and desktop manager recognize when I've unplugged it.
Running:
Windows 7, 64bit
Desktop Manager 6.1.0.35
Blackberry Tour 9630
This is a new computer. I was running Windows XP with Desktop Manager 6.1.0.35 previously, and it worked no problem, but that is no longer an option.
The goal is to be able to sync with Outlook 2007. Need very badly to be able to do this.
Did all the simple stuff:
Oh so many Windows restarts,
Blackberry battery pull, both unplugged and plugged into computer with Desktop Manager running,
Desktop manager reinstall,
plugged into every different USB port,
tried a different cord.
Went deeper:
BB USB drivers fully up to date
Turned OFF USB power management on all my ports in device manager,
Disabled USB selective suspend setting
Deleted my intellisync folder in appdata/roaming,
Turned off Windows UAC notifications,
Tried every combination of BB memory compression on and off, or mass storage mode on and off,
There might be more I've tried but don't remember. I've been searching the net for days now.
Please let me know if there's anything else I can try. This is a serious issue for me right now, I need to be able to sync with Outlook 2007.
Thanks in advance

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Windows 7 Desktop Manager 6.0 will not sync calendar with Outlook

I just loaded Windows 7 and now I can't get Desktop Manager to recognize Outlook Calendar. It shows (not installed) next to the Calendar on the sync window.
I have uninstalled Desktop software and reloaded and same issue. I am using a Bold 9700 if this matters.
Please help

Hello Shawzy and welcome to the BlackBerry Support Community Forums.
Have a look at KB23978 which should correct the issue you are experiencing with your Calendar.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop manager wants to delete calendar appointments in both bb and outlook.

I have had my bb 8330 since last August. I have had to delete and reinstall desktop manager multiple times due to various problems. Recently I sync'd and lost appointments in both the bb and in outlook. DM will not allow me to override the flagging to delete. I deleted DM and reinstalled the newest version with media, attempted to resync and it still wants to delete. Currently I have 40+ appointments in the bb that are not in outlook (they had been at some point). I also have appointments in Outlook that the sync wants to delete from the bb. On top of this, I have lost contacts I didn't realize until I tried to use them (appear to have been deleted by the bb from my outlook).
The "Details to confirm calendar edits" window box in desktop manager allows clicking to view the entry but does not allow me to override the status of either delete or add so I cannot change the deletions to additions, etc.
I looked in the options in DM to see if there was a place where I could change a setting which would allow me to override the status but couldn't find anything.
Does anyone know how to fix this? Otherwise I think the only way to fix it is to write down all of my appointments in both the bb and outlook, attempt a sync and re-enter all the appointments again. Time consuming!! And if I need to do that I may as well go back to a hardcopy calendar.
A friend suggested that if there is too much data in the bb that it will only keep the newest entries and maybe that is why I have lost some data.
So, along those lines can someone tell me how to do a mass delete of e-mails on the bb directly? I know how to delete one e-mail but cannot figure out how to flag more than one.
Thanks! motomom3

on the device if you open messages, highlight the newest one you want to delete, click menu button, and click delete prior, this will delete eveything older than it.
if you plug into DTM, goto backup/restore - advanced... you can completely clear the messages database
what DTM and device sofwtare do you have?
DTM- help-about
device- options- about, 3rd line down, v4.x.x.x
you can go to c:\documents and settings\(your username)\research in motion\blackberry\ and delete the intellisync folder
then go in and setup sync settings again

Help Needed w/Desktop Manager 4.6 & Outlook Calendar Synch

Everything was working just fine prior to my holiday break. Came back this morning and attempted to synch my BBCurve (running 4.5.0.81) with my Desktop Manager (v4.6) and it is just skipping over the calendar sync portion. No error message. Everything else is synching just fine. Deleted and reinstalled Desktop software -- that didn't work. Disabled calendar sync and re-enabled -- that didn't work. cleared the BB Calendar of all entries and now have no calendar entries on the device. HELP!

I deleted the Intellisync folder, and reset the Desktop Manager configuration settings and I received the following Intellisync error message:
The operation terminated unexpectedly while reading from Microsoft Outlook Calendar
Then I tried to sync just from Outlook Calendar to Device -- that failed
Then I tried to sync just from Device to Outlook Calendar -- that failed as well
Then I deleted Intellisync folder again and rebooted my computer
Successfully synced from Device to Outlook
Tried to sync from Outlook to Device and it appears to be running, says one moment please and nothing happens and it returns to the Desktop Manager with no error message. Grrrrr.....

Desktop manager isn't recognizing outlook

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