Desktop Manager / Media Manager Kills Email

Hi I am having a repeat problem with my Blackberry Curve, which receives email through a BES.
It seems that whenever I open my Desktop Manager, and then use the Media Manager to transfer pictures off the device, once I am finished and close up the programs,my blackberry stops receiving email to the device for several hours.
Ive gone back in and checked to make sure the Redirector Settings are still correct (I never leave the Desktop Manager open on my desktop and rarely use it at all, only once ever few weeks to xfer pics) and they always are, but I just cant receive any email again for hours.
Any ideas? Thanks for your time.

after you have removed the plug, do you keep the Media application opened ?
In that case, the Blackberry needs time to index all the new media files you've fed it with. It can take a long time, but it's just once per file.
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BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Tour 9630 won't work with Desktop Manager/Media Manager

Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess. I'm running Win XP. I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things. I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not. When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours. Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking. I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor. I just want to manage my media. This is very frustrating.

HI - I have the exact same problem as this post. Yes- i've uninstalled and reinstalled the desktop manager software- I plug in my BB tour 9630 and I get would you like MSP- I click yes and get nothing in the managerManger. No options. If I click NO the only thing I can do is back updata- No media downloads.
It was working fine until last Sunda and I've changed nothing on my laptop. The USG port works perfect and the cable is new.
Help

Desktop Manager - Media Manager - Crash

Desktop Manager seems to work fine. When I access Media Manager the app crashes.
Desktop Mgr 5.0.0.11
Windows7 x86
whats the fix/workaround?

Hi and Welcome to the Forums!
Windows7? I don't think that DTM and MM are yet certified for that platform... So, there are no official RIM KB's on the matter just yet. I seem to recall other posts here somewhere that talked about some sort of compatibility mode in Win7? Not having it myself, I've no idea...but you might try some searches in these forums to see if it's been discussed (I think it has).
Good luck!
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Dektop Manager - Media Manager not showing

Hi all
I have installed the Desktop Manager (v5) and hooked up the BB.
Now, how do i get pictures in and out of the BB? isnt there a simple file manager?I've searched everywhere and cant find it!?!
Thx
Nick

Hi Phani,
check those links
https://blog.karstein-consulting.com/2011/06/16/problem-and-workaround-organization-browser-silverlight-web-part-is-empty-on-other-site-than-mysite/
http://social.technet.microsoft.com/wiki/contents/articles/23593.sharepoint-2013-organization-browser-web-part-does-not-render-in-html-view-for-windows-claims-users.aspx
http://support.microsoft.com/kb/2643420
Kind Regards,
John Naguib
Technical Consultant/Architect
MCITP, MCPD, MCTS, MCT, TOGAF 9 Foundation
Please remember to mark your question as answered if this solves your problem

Blackberry desktop media manager won't open

I have no problem syncing my contacts, calendar items etc, using the desktop; I can even transfer media files no problem directly onto my media card. But when I try to use desktop manager media manager it won't open. When I double click on it it thinks for a second then does nothing. Does anyone have any suggestions?
Thanks.

have you had a previous version of DTM installed before?
do you have an active start button for media manager?
check add/remove programs and see if you have any other roxio, or ezcd creator software
have you tried syncing just contacts, or just calendar?
do you get any errors?
what version of DTM do youhave installed?

Media Manager missing (not highlighted) in v4.7

My first blackberry - a Bold 9000 and V4.6 from the CD but had issues originally with PC syncronisation therefore loaded 4.7 from the web. After much time spent on the phone with Orange (dialled 328) we got it working and all has been fine until today when I want to move pictures and video from the Bold phone to my PC. The Media Manager is grey-ed out from V4.7. Any ideas what to do?
Solved!
Go to Solution.

1) you don't need the Media Manager if it's just to put some media files on your device :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
2) if you really need the Media Manager, you have to uninstall your today Desktop Manager, and download the bundle "Desktop Manager + Media Manager". You can do that by clicking on the "SOFTWARE" button on top of this page, then on the bottom right corner for Desktop.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Manager SUCKS! Help

Ok so i've had my 8300 Curve for sometime now. I have a Windows xp 2gig ram and a P3 processer. I have a really decent computer that does pretty much everything.
HOWEVER! When i load up my Desktop Manager and click on Media Manager.... Media Manager runs EXTREMELY SLOW often freezing and i have to pull up task manager to exit it. Sometimes i get lucky and i'm able to throw some music or pictures on my phone before it goes retarded. I new as soon as i bought the phone and installed the software and saw the name Roxio i was in for it. I hate Roxio everything.
Does anyone have any tips on improving performance with Media Manager?
Solved!
Go to Solution.

What version of the Desktop Manager are you using? If not using 4.6, uninstall of the version you have currently installed using this prodedure: http://www.blackberry.com/btsc/KB02206. Afterwards download 4.6 from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
There's two options to choose from, with or without Media Manager. If you choose to try media manager again you may run into the same problem (can do a search on the boards for media manager to find out more infomation about that if you choose)
Regardless of which version of the Desktop Manager you choose it's recommended to buy a microSD card to store your media files on, so you don't run out of memory on your device.
Depending on what OS your BlackBerry is tells you what size microSD card you can buy. You can check under Options | About (will be listed as v4.xx.xxx). Look at the chart at the following link to see what size you can obtain - http://www.blackberry.com/btsc/KB05461
On the BlackBerry go into Options | Media Card. Recommended media settings are as follows:
Media Card support : ON
Encryption Mode : NONE
Mass Storage Support : ON
Auto Enable Mass Storage Mode When Connected : YES
Mass Storage mode allows your BlackBerry to act as an extra drive when connected to your PC. So it will show up as an extra drive letter in Windows Explorer. So you don't need the Desktop Manager media manager version if you choose to go with this method because you can just drag/drop media files onto your media card
Hope this helps
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FCP 6, Media Manager, DualEyes Problem

I've locked picture on a 90 minute feature and I'm trying to export the sequence to an external drive so our colorist can do the grading.
The camera original footage came from various Canon DSLRs. Some of the footage was transcoded (Pro Res 422 HQ) off site and delivered to me. But most of the footage, I transcoded myself, using log and transfer.
I highlight the sequence I want to export in the FCP browser, then right click, but when I click “Media Manager”, nothing happens. The little icon spins for a split second, then nothing.
The same thing happens if I try to open Media Manager from the top menu. Nothing. Won’t open.
Everything in the timeline plays just fine. Exporting the timeline as a self-contained or reference file works without any problem.
It seems Media Manager doesn't like certain clips in the timeline.
I went through the timeline one clip at a time and started to compare the clips MM had a problem with versus those it didn't have a problem with.
It seems the offending clips are all clips that were created in DualEyes, off site, to sync second system audio.
Clips that I synched here, on site, using PluralEyes, do not offend Media Manager.
I don't know that this matters, but...
The offending DualEyes-created files that were created off site include a single, merged file - a video track and three audio tracks (a pair of tracks from the second system audio, and a single track from the camera mic that was used for reference).
One last thing I tried to confirm it was the created-off-site DualEyes files that were keeping MM from working...
I imported two files, residing in the same folder on the HD.
File A had been synched using DualEyes. It has a video track and three audio tracks (one from camera mic, two from second system audio).
File B had not been synched (an MOS take). It has a video track and two audio tracks (camera mic).
I laid both clips in the timeline, next to each other.
If I right click on File A and then click Media Manager, I get an "Error 34" message.
If I right click on File B and then click Media Manager, Media Manager opens normally.
Any idea what's going on here? Any advice would be greatly appreciated.
I'm running...
Final Cut Pro 6.0.6
2.4GHz 8-Core MacPro
6 GB RAM
OSX 10.6.8
8TB G-Tech esPRO RAID 5 (4.8 TBs used)
Cheers,
Jeffrey

I have no idea why this problem is occuring, but you might try deleting the audio from your sequence before doing the media manage. You could then copy a mixed down track to the media managed sequence if you want audio reference.
Also, select one of the problematic clips and hit command-9 (clip settings) and tell us the settings for the clip.

ROXIO MEDIA MANAGER - Desktop manager

Just got my Storm 9530! All is good except when installing Desktop Manager 4.7 the installation process stops when it tries to install Roxio Media Manger. near the end of the installation I get this window:
Roxio Media Manager Error 1402 Could not Open Key\comctlistview\ctrl1/clsid
and it backs out
I have tried several times to remove and install with no success. I have closed Norton utilities and windows firewall still got the same message. The SYNC portion is installed anmd working, but not the Media manager, which means I can't download photos form my PC. I run XP.
I also removed and reinstalled with Bell's version of the SW. No success either!
Bell was no help and said it's not their problem!
Can anyone help?
Thanks much
Message Edited by seafox on 03-13-2009 07:51 PM

Xandrex is correct. DTM can be installed without the Media portion and you can download media, photos, music ect, from your computer to the media card.
I don't give up easy and after being jerked around by Bell, I decided to see what Microsoft could do, since it looked to me like more of an OS problem.
Here is what MS came back with and it resolved the issue for me!
According to the error message, the most likely cause is that the current user account does not have the correct permissions to access related folders and registry keys.
I suggest we first try the steps below to reset the default permission on those folders and registry keys:
1. Save the attachment of the email to your Desktop.
2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"
3. Follow the instructions to extract the files to your Desktop. There will be two files (reset.cmd and subinacl.exe) extracted.
4. Double click the reset.cmd file
5. You will see a DOS-like window processing.
Note: It may take several minutes, please be patient. When it is finished, you will receive a message stating "Finished, press any key to continue".
After the above steps are finished, let's try to install Desktop Manager 4.7 again.
If the issue still persist, we need to temporarily uninstall Norton program via Control Panel->Add/Remove Programs and try again.
Your time and efforts are highly appreciated. Please take your time in trying my suggestions and let me know the results at your earliest convenience. If you need any other assistance, please feel free to let me know and I will try my best to be of assistance.
I look forward to your reply.
Best Regards,
Dolby [email protected]
Microsoft Windows Support Professional
I suggest that you contact MS yourself and get them to debug your problem. If you do by Email, it takes alittle longer but it's free!
BTW I verified the address and it's genuine MS Support.
Good luck
Message Edited by seafox on 03-26-2009 06:15 PM

Roxio media manager in BB Desktop not recognizing/transfering to the device.

Roxio media manager in BB Desktop Device Manager not recognizing/transfering to the device.
Read some threads. Managed a cumbersome workaround by using Roxio to take songs from CD and transfer to MP3 format. Then using Explorer to drop into media card. Spent hours trying to figure out. Since I'm not very tech savvy, REALLY appreciate your help. Because I can't get any files from my PC to work. How I can convert WMA. WPL XLS DOC files so my BB can read them? Also, anyone with general info as to why emails I send to myself take days to reach my BB Curve 8330 while other senders come thru quickly?

hello,
too many questions in a single discussion. Please re-post one question for each topic. in order to keep this forum tidy.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Where is the Media Manager in Desktop 6.0.0.40 ??????

Last night the BlackBerry Desktop Manager wanted to do an update. I've done these updates in the past so I thought it would be safe.
This new version - 6.0.0.40 (Released August 3, 2010 Bundle 42) does not have the Roxio Media manager. I have to be able to copy files between the BlackBerry file system and my PC. Not just from the music, pictures and video directories. I have files in other locations of the file system for my application.
Paul

I too had the same problem not being able to access any of my files in device memory after upgrading to DM6. Mass storage device is turned on. I posted this issue on Aug 12 with no reply from RIM/BB with a fix. I therefore was forced to reinstall DM5 with Roxio Media Manager and can once again access all my files on my device and move them around. Now I have two DM'S running on my desktop. As I stated in my post, I'm not impressed with DM6 at all! Why release something that doesn't work? In my opinion it's a downgrade!

Error message in desktop Manager: Media

I have downloaded Desktop Mgr, and when I try to access Media, I get this error message :
image File "file": C/program files (x86) common files\roxio shared\9.0\common resources/\shared\generic\images\about_RIM_Background.PNG" cannot be loaded
Can anyone help me figure out what this is & how do I fix it????
Thanks

Hi jrh1219,
Welcome to BlackBerry Support Community Forums.
Do you have other Roxio or Sonic software installed on your PC? If so, its possible there is a conflict between these and the Roxio Media Manager. Which version of BlackBerry Desktop Manager do you have installed? Are you able to open Media Manager from C:\Program Files (x86)\Roxio\Media Manager 9 by clicking on MediaManager9.exe. If so, try opening Media Manager from the Desktop Manager after doing so. If this does not resolve the issue, try clean uninstalling the Desktop Manager as shown here. http://bbry.lv/acVRkU then reinstalling. You may also want to upgrade to the most recent version of the Desktop Software.
-FS
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Media Manager on Desktop Manager

I just download the 4.3 version of desktop manager to see if it would solve my issue of not being able to download more than 1 GB of music on a 2 GB media card. Now there is not Media Manager option but the help tells me to use media manager. Any idea how i transfer music from my computer to my BB 8800 with the new desktop manager?

It is possible the Media manager did not get installed for whatever reason. Do you see Roxio Media manager listed in the start or Add/Remove programs menu?

Desktop Manager & Media Sync NEVER have worked....HELP!

I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)

Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
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Desktop Manager / Media Manager Kills Email

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