Desktop Manager Music Sync Error

Whenever I sync my music to my Blackberry Torch 9800 with Desktop Manager, I keep getting an error. It never used to happen until one day I tried to sync my music and an error occurs after about half the songs were put on to the device. I tried many times after that, also uninstalling and reinstalling Desktop Manager and still didn't work. Please Help...

All I know is the error window was very vague. It said something like an error occured during the sync process.

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Desktop Manager & Media Sync NEVER have worked....HELP!

I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)

Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager - contacts sync from Entourage but...

Desktop Manager - contacts sync from Entourage but when I add a new contact, it won't sync the other way. I have all teh Sync options set in Entourage as per the instructions.
what am I doing wrong?

I have the same problem with getting new calendar appointments from my 8530 Curve into Entourage (on Mac OS x v. 10.6.3). They go into iCal. I have Entourage sync preferences set to sync with iCal, and I have Desktop Manager advanced sync options set for events created on the device to go to Entourage - but they don't. I have "merge data" and two-way syncing set. It works fine syncing from Entourage to my BB.
How can I get data added on my BB to go directly into Entourage?
Thanks.

BB Desktop Manager v4.7 error

I recently downloaded v4.7 for the desktop and was having issues so I removed it from my computer. I tried to reinstall but it won't let me. I am no longer getting the error code for the .msi file to be located, but I am now getting that "the wizard was interrupted before Blackberry Desktop Software could be completely installed. Your system at this time has not been modified. to complete installation at another time, please run setup again. Click finish to exit." Can anyone offer a suggestion on how to get everything completely uninstalled and then reinstall it with no problems? I know that it is still showing up in the Add/Remove program but won't allow it to be removed. Not sure what all I need to get removed. Also have BlackBerry Media Sync installed. Any help would be appreciated as this happened yesterday and I am still fighting with it to get it corrected.

Hi and welcome to the forums!
Try this procedure to cleanly remove the desktop manager from your PC and then reinstall the software.
Click here: Desktop manager clean uninstall
What is your PC operating system and what was the exact .msi error message?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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Desktop Manager for Mac error message KB19454

Hi All,
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.
I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.
The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages.
Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1
Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
Thank you in advance for assistance.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
For your second issue, I'm unsure...but perhaps this will help:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager: Must Close error

Hi all,
I've lurked around and tried to solve this, now I beg for assistance at the feet of the masters....
Simply, Blackberry Desktop Manager has worked fine since original install last November. Recently now, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close." Drilling down for more info it says "AppName: desktopmgr.exe    AppVer: 5.0.0.11    ModName: mshtml.dll ModVer: 8.0.6001.18812    Offset: 00209d2c"
BB Storm (VZW) and Windows XP desktop PC.
Further details --- the desktop manager will stay running until the BB is connected. Upon connection via USB the PIN number is displayed. Within 5-10 seconds the error box appears and the program stops. If the BB is connected before starting desktop manager the program starts, displays the PIN, then the error pops up after 5-10 seconds. Tried USB ports on front and rear of PC.
I've followed instructions elsewhere in the forum to uninstall the desktop manager and settings from the PC, then a fresh download and reinstall. No joy.
I use outlook 2003 (pop3 mail) and BIS. Again, this has worked fine until just recently.
I've installed the desktop manager on a different PC (identical hardware) and it runs fine and allows me to backup the BB, no error message. However that PC isn't my primary machine (with Outlook) that I need to sync to.
So --- what to do now?
many thanks
Solved!
Go to Solution.

Hi there!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start DTM and see what happens.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Desktop Software & 9720 Sync Error Message

When I sync my 9720 with my pc using DTS I'm getting the following error message:
Blackberry Desktop Software
X Synchronisation Error
A program error occurred at line 604 in .\Mapping cpp. Please report this error by sending a log to technical support.
I assume that my data (organiser and contacts) is not syncing properly. Could someone please advise me how I can put this right
Thanks
613

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Music sync error

I just got an iphone 5s and I synced my music, and then I decided to take some off. I have the sync checked only on. and the old music is still apearing on my phone how do i get it off?

Hi TC38 and welcome to the BlackBerry Support Community Forums!
Are you trying to synchronize your music using the BlackBerry Desktop Software or are you using the Drag and Drop method using the file explorer?
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

New ipod classic, music sync error

On Sunday I got a new silver 160gb ipod classic. Today in unpackaged it followed the quick start instructions, so connected ipod to the computer to charge, registered it, and then chose to sync (autosync) my iTunes library, and everything was going fine about a quarter of the way through. I decided to leave the computer to let it finish and charge fully. However when I returned it said there had been an error syncing "JAMES'S iPOD". So I decided to sync again, and now when I try and sync it comes up with the message "Attempting to copy the disk ~ JAMES'S IPO ~ failed. An Unknown error occured (-81)", and then when I press ok on that the message "The iPod ~ JAMES'S IPOD ~ cannot be synced. An Unknown error has occured (-48)".
I'm a bit confused as to why this seems to happen with my brand new ipod, and want to get using it! Does anyone have any idea what may be the problem?
Thanks , let me know if you need any more info
Message was edited by: jamesl1

I've got the same exact problem. mine says:
"The iPod "iPod" cannot be synced. An unknown error has occured (-48)."
I've had my iPod now for about 2 years and I usually don't have too many problems with it. I've tried everything that apple has suggested, except for the restore option. NO WAY AM I RESTORING MY iPOD!!! I've got like over 2000 songs on that thing and they aren't backed up! It's too much work to back up all those songs. I've reinstalled iTunes, I've restarted my computer and my iPod, but no matter what happens I can't put new music on it. I can listen to the music on and off my computer, but I can't make any changes. This is driving me crazy. I haven't been able to put new songs on my iPod in a while and have been listening to the same old things. Now that I've finally able to download new ones this thing just craps out on me. I just want to put new songs on my iPod, but can't. What's the point of having an iPod you can't change it? Also for some reason i've got duplicate songs that I now can't erase. Apple is just letting me down more and more lately.

Desktop manager gives unknown error

Hi when i want to sync my 9700 i am always getting the same unkown error message
DTM is version is 5.0.1.37
The 9700 is up2date as far as dtm is telling me.
Any help please.
Thanks
16:07:12.313: Create empty table C:\DOCUME~1\DICKKY~1.000\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
16:07:12.516: Empty table file C:\DOCUME~1\DICKKY~1.000\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Tue Apr 27 16:07:13 2010: Error Load System Failed - {02266525-0C89-4E67-9976-3BE0354A29BA}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {1F0B5BBF-18B8-4457-8D62-E15718C168F9}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {63B3C01E-5513-4449-9547-99905969FB65}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {A7266397-8FCE-495E-847A-13E56C5E5F56}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {F64973FB-7CB0-460E-9DCC-36A023757617}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:14 2010: Error 0x80043bf5.-2147206155.0 at .\desktopsetupbase.cpp line 936
Tue Apr 27 16:07:14 2010: Error 0x80043bf5.-2147206155.0 at .\desktopsetupbase.cpp line 1530

Hi and welcome to the forums!
We need details of your current setup.
Please list the version of your device OS.
PC model and version of OS.
Are you using a USB or Bluetooth connection?
Please read the following tips:
KB11247
Let us know how it goes!
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Strange music syncing error

So I try to sync my itunes to my ipod. About 1 out of 7 sync properly and the remainder have the error message icon next to them. I delete all of the bad songs from my ipod and try to manually upload them again - same thing. All of my songs play correctly on itunes.
What gives? I'm really hoping that I don't have to delete from itunes and have to reupload to itunes...

Hi SarahE7191 and RAW ROCKER,
Regarding your iTunes -48 error messages, first off, have you tried these five iPod troubleshooting steps?:
The Five Rs
If you have, then let's move onto a few general possible troubleshooting fixes, since the solution to a -48 error on a PC is somewhat unknown or various.
See if assigning your iPod a different drive letter helps, following the instructions from this article:
Windows confuses iPod with network drive or hard drive
Try reformatting your iPod to FAT32, through your computer. Then, we'll restore it in iTunes afterward. To do that, see these steps:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use is enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
Finally, this could be caused by digital signing issues on your computer. See the "Solution 1" section of this article for help regarding that possible cause:
iTunes displays a -50 error when syncing iPod
Any success with any of those things, or do you still have the error?
-Kylene

Desktop Manager Media Sync

I have a couple of videos in m4v format that synchronizes to the Playbook but I cannot find them on the Playbook in Videos only the demo video. Where do they go and how can I access them?

This happened to me too. They must be taking up space somewhere... would like to know where they went.

BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Music Sync + Playlist ERROR

Here's my details:
Torch 9800
Desktop Software for Mac 10.6.6
Everything worked fine before I started using Desktop Software to sync my music. I can add any songs on my BB to any exisiting / new playlist.
Eversince I use Desktop Manager to sync my music, if i want to add my new music that i bought from Amazon MP3, i keep getting error messages: "This song is not in your desktop muic. Only songs from your desktop are permitted in this playlist". Yes i have copied the songs to my iTunes.
I also noticed the sync is also syncing one way "Computer => Phone", not a 2-way sync.
Hope there will be a fix for this soon!
Cheers,
Andre

halo there,
i have the solutions for you, backup all your file on memory card, and then Format you memory card from your BB.
you will be able to add song again to playlist.
regards

Error message "Blackberry Desktop Manager has stopped working"

I have a Blackberry 8310, and since dowloading the latest version of Desktop Manager software (Version 4.3) I have run into repeated problems with synchonization with my Outlook (using Vista).
When I try to sync the device with my laptop, I get the error message in the subject line above, and Windows closes the Desktop Manager program. This occurs when the Calendar function is trying to sync.
Anybody know how to fix this?

Try the following:
Make sure your BB is not connected to the computer.
Close the desktop manager.
Go to C:\Documents and Settings\<user name>\Application data
Delete the entire Intellisync folder.
Connect your BB and open the desktop manager.
Sync your device.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Desktop Manager Music Sync Error

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