Desktop Manager: Must Close error

Hi all,
I've lurked around and tried to solve this, now I beg for assistance at the feet of the masters....
Simply, Blackberry Desktop Manager has worked fine since original install last November.  Recently now, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close."  Drilling down for more info it says "AppName: desktopmgr.exe     AppVer: 5.0.0.11     ModName: mshtml.dll  ModVer: 8.0.6001.18812     Offset: 00209d2c"
BB Storm (VZW) and Windows XP desktop PC.
Further details --- the desktop manager will stay running until the BB is connected.  Upon connection via USB the PIN number is displayed.  Within 5-10 seconds the error box appears and the program stops.  If the BB is connected before starting desktop manager the program starts, displays the PIN, then the error pops up after 5-10 seconds.  Tried USB ports on front and rear of PC.
I've followed instructions elsewhere in the forum to uninstall the desktop manager and settings from the PC, then a fresh download and reinstall.  No joy.
I use outlook 2003 (pop3 mail) and BIS.  Again, this has worked fine until just recently.
I've installed the desktop manager on a different PC (identical hardware) and it runs fine and allows me to backup the BB, no error message.  However that PC isn't my primary machine (with Outlook) that I need to sync to.
So ---  what to do now?
many thanks
Solved!
Go to Solution.

Hi there!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start DTM and see what happens.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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