Desktop Manager - no actions operational

I have recently bought a BB 9700 Bold through O2. This included the desktop software cd. I loaded this and made a connection to my pc via a USB cable. The BB was recognised by my pc, all the drivers seem to be in order, but when I call up desktop manager, it confirms my BB is connected, but I do not have any drop downs, there are six options in the window: Media, Aplication Loader, Back up and Restore, Device Switch Wizard, Synchronize and IP Modem. Double clicking on any of these options does absolutely nothing! I am trying to be more efficient with my time, so synchronising with contacts, calendar etc. within MS Outlook is my key option, but none of this is possible. I have downloaded the updated version of Desktop manager from the BB website, by invitation from my registration and this makes no difference at all. I have spoken to O2 technical team, who have no idea what is wrong and it is just impossible to make a connection with RIM as a single, non-enterprise user. There is probably a post out there giving me the precise instruction to kick my Desktop Manager into action, but maybe one of you good people could point me in the right direction.

You don't need to "double-click" the icons/buttons.
Just click. Once.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

Desktop Manager is blank

It worked once before but now it's blank.... the main menu is missing. It says my device is connected at the bottom and the options & help drop-down menu are there. I've tried uninstalling & reinstalling but I still have the same problem.

A few questions for you,
1.what is the version of the desktop manager and what operating system are you running?
2. if you do not connect the blackberry is desktop manager still blank?
3. did you upgrade to the new desktop manager from a previous version and if so is the previous version still listed in your add and remove programs (programs and features for vista or win7)
4.what anti virus/firewall software are you using?

BB Desktop Manager for PC hangs during start-up

My wife has a 2 years old HP laptop running Windows 7 Home Premium, 64-bit OS, at Service Pack 1 level.  BB Desktop Manager for PC hangs during it's (BB Desktop's) start-up. Initially the screen with BlackBerry Desktop Manager and the BB logo appears but then it goes away and a smallish screen appears and never changes from a blank grey screen. If you mouse over the border it indicates it is not responding. She has been using this product on this PC with no major problems for several years. Looking in the Events Viewer, it seems the error first appears on 10/9/2011. Yesterday I tried to fix the issue by installing the laciest version RIM 6.1.0.36 (she was using .35) That made no difference. I have the program set to run as an Administrator and have told Norton to Trust it.
The Event log entry for the oldest such event contains the following:
The program Rim.Desktop.exe version 6.1.0.35 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 41d4
Start Time: 01cc86f573d09df1
Termination Time: 6677
Application Path: C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe
Report Id: aa0d892a-f2e9-11e0-a448-002713bd2c63
Since it is necessary to either task-manager the blank window shut or to tell it to force it to close, these errors may be generated by that action.
Today I uninstalled it and reinstalled it but still no improvement.    Any suggestions?

I have just copied in the most recent attempt to start it. The full log is quite large
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-12-21 16:49:11.963]
16:49:11.963|INFO |1|Rim.Desktop.Shell|1|Application Started
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.36
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5448
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.37
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.40
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.15
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.9
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.14
16:49:11.963|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
16:49:11.979|DEBUG|1|Rim.Desktop.Services.Configuration|0|Loading configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:49:12.400|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Common.Commands.ApplicationCommands.CheckForUpdates
16:49:12.447|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Common.Commands.ApplicationCommands.CheckForUpdates
16:49:13.773|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup] running on thread pool
16:49:13.773|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:13.866|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void Startup()
16:49:13.866|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [DesktopHelperTrayApplication_Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 95
16:49:13.882|INFO |1|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService::InitializeMonitor] Initializing device monitor (RNDIS capable)
16:49:13.882|INFO |1|Rim.Desktop.Services.DeviceManager|0|Initializing
16:49:13.897|INFO |1|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] will run on thread pool after 15000 ms
16:49:13.944|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] UpdateInternalDevice. Current: null New: PIN:0x2174873B
16:49:13.944|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] CachedDevice
16:49:14.022|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[InternalChangeCurrentDevice] CurrentDevice: null NewDevice: PIN:0x2174873B
16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[InternalChangeCurrentDevice] Device state. Device: PIN:0x2174873B Attached: False Inoperative: False OnlineState: Offline DefaultTransport: Unknown.
16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] Updating current device. CurrentDevice: [Null Device] NewDevice: [PIN:0x2174873B]
16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] New Device. IsCached: True.
16:49:14.085|INFO |1|Rim.Desktop.Services.DeviceManager|0|[CurrentDeviceUpdate] Device State: Attached: False LoginState: Offline DefaultTransport: Unknown
16:49:14.085|INFO |1|Rim.Desktop.Shell|0|[ChangeCurrentDevice] Device state. Exiting.
16:49:14.100|INFO |1|Rim.Desktop.Services.PolicyManager|0|Updated current Policy Set
16:49:14.100|INFO |1|Rim.Desktop.Services.PolicyManager|0|New Policy Set:
16:49:14.100|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.100|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.DeviceManager.DevicePasswordCache.<.ctor>b__0
16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.DeviceManager.DevicePasswordCache.<.ctor>b__0
16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Services.DeviceManager.DeviceManager.<.ctor>b__0
16:49:14.116|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Services.DeviceManager.DeviceManager.<.ctor>b__0
16:49:14.116|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnPolicyChanged>b__0()
16:49:14.116|INFO |1|Rim.Desktop.Services.Tasks|0|TASK: [PolicyChangedEventTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 6
16:49:14.116|INFO |1|Rim.Desktop.Services.PolicyManager|0|Updated current Policy Set from cache for device: 2174873B
16:49:14.553|INFO |1|Rim.Desktop.IPModem|0|Task [IPModem Initialize ProfileManager] run on new thread MTA
16:49:14.553|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.662|DEBUG|1|Rim.Desktop.Media|40002|Constructing Media Sync API...
16:49:14.709|DEBUG|1|Rim.Desktop.Media|40002|Initializing Media Sync API...
16:49:14.724|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup] running on thread pool
16:49:14.724|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.724|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask] running on thread pool
16:49:14.724|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.740|DEBUG|11|Rim.Desktop.Media|40002|Checking for iTunes Version...
16:49:14.740|DEBUG|11|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
16:49:14.740|DEBUG|11|Rim.Desktop.Media|40003|EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
16:49:14.755|INFO |12|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:14.755|INFO |12|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.771|INFO |13|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:14.771|INFO |13|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.802|INFO |14|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:14.802|INFO |14|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.833|DEBUG|11|Rim.Desktop.Media|40002|Getting library info...
16:49:14.896|INFO |1|Rim.Desktop.Services.BesIntegration|0|BesIntegrationManager initialization complete
16:49:14.911|DEBUG|11|Rim.Desktop.Media|40002|Info includes #tracks = 187, Library ID = -6657863710175920126
16:49:14.911|DEBUG|11|Rim.Desktop.Media|40002|Setting default media Sources...
16:49:14.943|INFO |11|Rim.Desktop.Media|38050|LoadDataSource: Started loading WMP
16:49:14.943|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:14.958|INFO |11|Rim.Desktop.Media|38050|Loading datasource from: Rim.Media.Source.DataSourceSnapshot
16:49:15.021|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
16:49:15.021|INFO |11|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_WMP], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 68
16:49:15.021|INFO |11|Rim.Desktop.Media|38050|LoadDataSource: Finished
16:49:15.286|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0()
16:49:15.286|INFO |5|Rim.Desktop.Media|0|TASK: [Service Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 569
16:49:15.286|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:15.286|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:15.317|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:15.317|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:15.473|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__b
16:49:15.473|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__b
16:49:15.567|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Shell.Views.MainWindow
16:49:15.847|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:15.847|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:16.347|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:16.347|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:16.471|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:16.471|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl]. Pvt: False
16:49:16.471|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request. Device: PIN:0x2174873B
16:49:16.471|ERROR|9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl] VolumeAutoMounterController FilterDevice Error.
System.InvalidOperationException: The AutoMounter Controller is not initialized
   at Rim.Desktop.Services.Device.VolumeAutoMounter.VolumeAutoMounterController.FilterDevice(IDeviceInternal device, Int32& cookie)
   at Rim.Desktop.Services.DeviceManager.Device.InternalAcquireVolumeMountControl(Boolean isPrivate)
16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <set_CurrentDevice>b__7()
16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|Publishing device change event. Device: PIN:0x2174873B
16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <set_CurrentDevice>b__8()
16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x2174873B] Publish device change.], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 12
16:49:16.487|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:16.487|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:tartMonitor] Starting device monitor.
16:49:16.487|DEBUG|1|Rim.Desktop.AddInSync|0|Desktop channel service supported by device: PIN:0x2174873B
16:49:16.503|DEBUG|9|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::start_monitor] Starting device monitor
16:49:16.549|INFO |19|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x2AC, THREADNAME="Unnamed"
16:49:16.861|INFO |21|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:16.861|INFO |21|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:17.189|INFO |1|Rim.Desktop.IPModem|0|Datamodem not yet initialized ignore device update
16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device change event.
16:49:17.189|DEBUG|1|Rim.Desktop.IntelliSync.|0|Desktop channel service supported by device: PIN:0x2174873B
16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device change event - set the sync button.
16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button.
16:49:17.189|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button - device is offline, remove the sync button.
16:49:17.205|INFO |1|Rim.Desktop.CertSync|0|CertSync Device supported
16:49:17.205|INFO |1|Rim.Desktop.CertSync|0|CertSync current device change event.
16:49:17.205|DEBUG|1|Rim.Desktop.CertSync|0|Begin CertSyncPrefLib CleanUp
16:49:17.220|DEBUG|1|Rim.Desktop.AppManagement|0|Loader client service supported by device: PIN:0x2174873B
16:49:17.376|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:17.376|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:17.891|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:17.891|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask] running on thread pool
16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:18.406|INFO |24|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDesktop
16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:18.406|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:18.406|INFO |24|Rim.Desktop.Media|38050|Loading datasource for PicturesDesktop
16:49:18.874|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
16:49:18.874|INFO |24|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 463
16:49:18.905|INFO |24|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: PicturesDesktop
16:49:18.921|INFO |26|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:18.921|INFO |26|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:18.921|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
16:49:18.921|INFO |24|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 513
16:49:18.921|INFO |24|Rim.Desktop.Media|38050|LoadDataSource: Finished
16:49:18.936|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
16:49:18.936|INFO |11|Rim.Desktop.Media|0|TASK: [MusicServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4206
16:49:18.936|INFO |11|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:18.936|INFO |11|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:19.950|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:19.950|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:20.465|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:20.465|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:20.980|INFO |29|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask] running on thread pool
16:49:20.980|INFO |29|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:21.495|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:21.495|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:22.009|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:22.009|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:22.431|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
16:49:22.431|INFO |24|Rim.Desktop.Media|0|TASK: [PictureSyncServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4025
16:49:22.431|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:22.431|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:23.039|INFO |32|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:23.039|INFO |32|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:23.554|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask] running on thread pool
16:49:23.554|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE] running on thread pool
16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.069|INFO |34|Rim.Desktop.Media|0|Task [Load_WMP_Library_On_STA] run on new thread STA
16:49:24.069|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.084|INFO |35|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader
16:49:24.271|DEBUG|35|Rim.Desktop.Media|40002|Loaded playlist: All Music
16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibrarySTA>b__0()
16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 211
16:49:24.334|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: WMP
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartLibraryLoadInBackground>b__3()
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 274
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask] running on thread pool
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.334|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDesktop
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:24.334|INFO |34|Rim.Desktop.Media|38050|Loading datasource for VideosDesktop
16:49:24.349|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] will run on thread pool after 8000 ms
16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 14
16:49:24.365|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: VideosDesktop
16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 20
16:49:24.365|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Finished
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for PicturesDevice
16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for VideosDevice
16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4015
16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] running after delay on thread pool
16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__0()
16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2890
16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread
16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA
16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 37
16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:16.721 [1B3C] Create BlackBerry Device Manager instance
16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] Create BlackBerry Device Manager instance- FINISHED
16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] VSP: Error opening registry key to check if extra ports should be modem returnVal: 2
16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [1988] VSP: Couldn't get the dev name
16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [184C] device update
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Get Properties Failed: 80004005 0
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Create Bluetooth Manager instance
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Creating bluetooth manager.
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] Checking windows bluetooth support
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] WSAStartup failed. Error: 273F
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] Checking broadcom bluetooth support
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] GetLocalDeviceVersionInfo failed. Error: 0
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Error creating bluetooth manager. Error: C
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Create Bluetooth Manager instance-FINISHED
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [13D8] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x13D8, THREADNAME="NotificationService"
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1A84] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1A84, THREADNAME="DeviceVolumeManager"
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1088] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1088, THREADNAME="DeviceManager"
16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [15BC] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x15BC, THREADNAME="TimerThread"
16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] perform_device_discovery
16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] RIMDeviceManager Internal Version: 1
16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] [rdm7] perform_device_discovery
16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] Found 0 devices
16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Modem Port: 3
16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::start_monitor] device monitor started
16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManager::create] Loading phonebook. "C:\Users\AKW\AppData\Roaming\Microsoft\Network\Connections\Pbk\rim_blackberry.pbk"
16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem device found: Standard Modem.
16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] SetupDiEnumDeviceInfo no more items.
16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Registry Modem device found: Standard Modem
16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem Device: Standard Modem
16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__b()
16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:ataModem:ataModemController::UpdateModemConfiguration] Updating Modem configuration
16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[ras_connection_configuration::update_configuration] Updating ip modem configuration
16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__c()
16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 24765
16:49:39.325|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0xC9C, THREADNAME="Unnamed"
16:49:39.325|INFO |1|Rim.Desktop.IPModem|0|Updating the modem device. Device: PIN:0x2174873B
16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Starting ras configuration update
16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Downloading to temp path "C:\Users\AKW\AppData\Local\Temp\".
16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::_get_connection_entries] RasEnumEntries returned 0 entries.
16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|DeviceMonitorInitializedEventHandler event.
16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|[DeviceMonitorInitializedEventHandler] Initializing current device volume control.
16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl]. Pvt: False
16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request. Device: PIN:0x2174873B
16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Filter device: 2174873b
16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Setting new AutoMountFilter Filter.
16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Device not current being managed
16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request complete. Cookie: 1
16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__15()
16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__16()
16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 22848
16:49:39.388|INFO |1|Rim.Desktop.Services.Device|0|[parse_version_one_configuration] Number of carriers found: 235
16:49:39.450|ERROR|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] get_entry 153 failed. Error: 0x0.
16:49:39.450|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] Vendor [6B] supported by Entry: Rogers
16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. Current: New:
16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. No change, ignore.
16:49:39.450|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x20]
16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x1]
16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x2]
16:49:39.653|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xB]
16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xD]
16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0x4]
16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0xE]
16:49:39.778|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [32768/58211] status[0x5]
16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [49152/58211] status[0x5]
16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [58211/58211] status[0x6]
16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Download complete
16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
16:49:39.871|INFO |41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Modem update version information. Version Found: 1.0.0.48 Current Version: 1.0.0.48
16:49:39.887|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0xC9C, THREADNAME="Unnamed"
16:49:47.110|DEBUG|43|RimDeviceManager.exe|0|[184C] Get Properties Failed: 80004005 0
16:55:20.278|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
16:55:20.278|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:55:21.635|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Common.View.DesktopDialogWindow
16:55:23.555|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device. State: Offline
16:55:23.926|ERROR|1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device already offline. State: Offline
16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|Task [DeviceManager Exit Task] run on new thread MTA
16:55:23.960|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Pending, TRANSITION: none, OPERATION: none
16:55:23.960|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
16:55:23.961|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:55:23.962|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping work queue.
16:55:23.963|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping windows message handler.
16:55:23.964|DEBUG|1|Rim.Desktop.CertSync|0|Begin CertSyncPrefLib CleanUp
16:55:23.966|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] stopping device monitor
16:55:23.966|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Exit Requested.
16:55:23.967|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:55:23.968|INFO |19|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0x2AC, THREADNAME="Unnamed"
16:55:23.968|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] Device monitor stopped
16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Stop>b__1a()
16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 8
16:55:24.018|INFO |1|Rim.Desktop.Media|0|Task [Service Startup] stopping
16:55:24.030|INFO |1|Rim.Desktop.Media|0|Task [MusicServiceStartupTask] stopping
16:55:24.157|INFO |1|Rim.Desktop.Media|0|Task [PictureSyncServiceStartupTask] stopping
16:55:24.167|INFO |1|Rim.Desktop.Media|0|Task [PictureImportServiceStartupTask] stopping
16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368218
16:55:24.284|INFO |1|Rim.Desktop.Media|0|Task [VideoSyncServiceStartupTask] stopping
16:55:24.285|INFO |1|Rim.Desktop.Media|0|Task [VideoImportServiceStartupTask] stopping
16:55:24.285|INFO |1|Rim.Desktop.Shell|0|Task [Desktop Exit] run on new thread MTA
16:55:24.285|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Pending, TRANSITION: none, OPERATION: none
16:55:24.286|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__5()
16:55:24.286|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
16:55:24.292|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService::~DeviceMonitorService] Dispose DeviceMonitorService.
16:55:24.296|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
16:55:24.296|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__6()
16:55:24.297|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__7()
16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
16:55:24.320|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
16:55:24.320|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration. Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366214
16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 360180
16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366216
16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364202
16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368229
16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362191
16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364204
16:55:25.605|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__9()
16:55:25.605|INFO |45|Rim.De

Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

BB Desktop Manager v4.7 error

I recently downloaded v4.7 for the desktop and was having issues so I removed it from my computer. I tried to reinstall but it won't let me. I am no longer getting the error code for the .msi file to be located, but I am now getting that "the wizard was interrupted before Blackberry Desktop Software could be completely installed. Your system at this time has not been modified. to complete installation at another time, please run setup again. Click finish to exit." Can anyone offer a suggestion on how to get everything completely uninstalled and then reinstall it with no problems? I know that it is still showing up in the Add/Remove program but won't allow it to be removed. Not sure what all I need to get removed. Also have BlackBerry Media Sync installed. Any help would be appreciated as this happened yesterday and I am still fighting with it to get it corrected.

Hi and welcome to the forums!
Try this procedure to cleanly remove the desktop manager from your PC and then reinstall the software.
Click here: Desktop manager clean uninstall
What is your PC operating system and what was the exact .msi error message?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Uncaught error java nullpoint exception, email icons disappeared, application loader unable to back up data, desktop manager unable to connect

Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?

Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Please help me: Failed 8310 OS update to OS 4.5 via Desktop Manager

Hello BB Community,
As of this morning, I can't use my Blackberry curve 8310......for anything.
My problems started just as I was about to do a routine USB cable sync between my BB and Outlook.
I was informed by Desktop Manager v 4.7 that OS 4.5 is available.
I delayed the sync, and start the update process.
Everything............. except my BB restart and data reload.......... completed flawlessly.
Then a message says the update has failed, & the entire thing halts.
So, I wait a while then pull the USB cable & turn off the BB.
Turn on......the result was hourglass & white screen.
Removed & replaced battery....result was hourglass & white screen.
Restarted PC and connected BB...........result was hourglass & white screen & Desktop Manager does not recognise BB Connection, but Windows XP sees BB media minus folders.
Reinstalled Desktop manager....... still not recognising BB USB connection on the main screen.
Even though I have all the information saved in Outlook, I am getting desperate.
QUESTIONS:
Is there anything I can do to get my BB curve 8310 operational again?
Should I consider reloading an OS?
My phone is unlocked, so not sure if trying to download and reinstall an OS will LOCK the phone.
The unit's previous startup screen used to show a T-Mobile image.
Should I download the UK T-Mobile OS upgrade?
Blessed Regards,
2121311berry

Good luck, this will work... I have done it many times.
Be patient with JLCmder. If it does not work at first, keep trying, I have seen it take 20-25 tries before it "connected".
Try it with and without the battery inserted if you must.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

ATTENTION: Desktop Manager Has stopped working - SOLVED

Hey everyone!
I've finally, finally solved a
problem I've been dealing with for the past month (since updating DM to the
latest version 6.x.35)
I have a BB Bold 9700 with OS 6.0.0.600 ( by the
way the issue is not related to the OS as I had the error prior to getting this
version).
The problem is that when opening DM, everything is fine AS
LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
"DM has stopped working" message. I tried literally everything... Browsed many
forums and found onyl questions without answers... Turns out hundreds of BB
users faced the same problem on various BB models. Out of these I can honestly
say, only 2 managed to fix the issue they were facing.
To start with and
to help people identify if my issue is similar to the one they are facing, I'll
paste the issue as shown in :
Rim.Desktop.Exception.log
14:47:54.860|FATAL|10|Exception|0|Fatal
Error
System.IO.IOException: The directory name is invalid.
at
System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at
System.IO.Directory.InternalGetFileDirectoryNames( String path, String
userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
includeDirs, SearchOption searchOption)
at
System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
searchOption)
at System.IO.Directory.GetFiles(String path)
at
Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
at
Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
at
Rim.Common.Filesystem.FolderPathExtensions.<GetChi
ldFiles>d__6.MoveNext()
at
Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
settingsFolder)
at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
ansactionFiles(IFolderPath settingsFolder)
at
Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
Boolean isContentStore)
at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
oolean isDftpMode, Object token)
at
Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
DeviceAcquireResult result)
at
Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
Boolean isPrivate)
at Rim.Desktop.Services.DeviceManager.DeviceManager.P
rocessDeviceLoginRequest(Device device)
at
Rim.Desktop.Services.DeviceManager.DeviceManager.<
LoginCurrentDevice>b__11()
at
Rim.Desktop.Services.Tasks.Task.RunOneOperation()
at
Rim.Desktop.Services.Tasks.Task.Run()
at
Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
work)
at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
at
System.Threading.ThreadHelper.ThreadStart_Context( Object state)
at
System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
ContextCallback callback, Object state)
at
System.Threading.ThreadHelper.ThreadStart()
Now my problem is
that unlike other error logs posted by users on various forums, mine didn't show
what the issue was... There is a gap between the 1st and 2nd lines in the log.
In all error logs I saw, that missing line was supposed to hold details on the
issue. In my case, the "invalid directory name".
I tried
reinstalling DM without success and after seeing that so many people on the web
had given up considering RIM was not taking any action, I joined the club and
even made the decision not to buy the 9900 once it is released.
Finally
today, for some reason while working on resolving an issue in an application I
use at work, I decided to use a tool for trying to solve the DM crash... The
tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
happens when you run any process (executable or others).
Granted it's
not very accessible and users who don't work in IT might not be familiar with
many terms/features in this tool, but I honestly don't think there is any other
way to identify the problem you're facing in DM.
In my case I noticed in
the captured activity of Process Monitor that there were two "path not found"
issues just before the activity related to writing into the error log started.
The 2 paths were :
F:\BlackBerry\system\Media Sync\xxxxx.system
C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
Sync\<mypin>.settings
First path is on the blackberry itself
and in my case I had a file named "media sync" but no folder. I renamed that
file and created the folder with that name.
For the 2nd path, which was
very strange, I could not find a file matching my BB pin... There was another
one matching my wife's pin. I just took a copy of it and renamed it to my pin
number.
After these 2 adjustments I reopened DM and I got a message
that a new device had been detected. I did a few settings and my BB connected
successfully... No crash... I tried syncing, backup and everything seems to be
working fine now.
I hope this helps others in investigating the
issues they are facing. By the way in Process Monitor be sure to first access
the Filter options and select process name as : "rim.destop.exe"
This will
monitor ONLY the activity related to DM.

Hi Nicolas81...
Thanks for the detail here. just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

Help Needed w/Desktop Manager 4.6 & Outlook Calendar Synch

Everything was working just fine prior to my holiday break. Came back this morning and attempted to synch my BBCurve (running 4.5.0.81) with my Desktop Manager (v4.6) and it is just skipping over the calendar sync portion. No error message. Everything else is synching just fine. Deleted and reinstalled Desktop software -- that didn't work. Disabled calendar sync and re-enabled -- that didn't work. cleared the BB Calendar of all entries and now have no calendar entries on the device. HELP!

I deleted the Intellisync folder, and reset the Desktop Manager configuration settings and I received the following Intellisync error message:
The operation terminated unexpectedly while reading from Microsoft Outlook Calendar
Then I tried to sync just from Outlook Calendar to Device -- that failed
Then I tried to sync just from Device to Outlook Calendar -- that failed as well
Then I deleted Intellisync folder again and rebooted my computer
Successfully synced from Device to Outlook
Tried to sync from Outlook to Device and it appears to be running, says one moment please and nothing happens and it returns to the Desktop Manager with no error message. Grrrrr.....

Desktop manager problem with upgrade software

Hi There,
When i connect to the desktop manager it says that my device should be updated with the new software but then it runs through the program then says that it does not need to.
I have the Pearl 8120 and its running on version 4.5.0.174. is this the most upto date software or does it need updated???????
any help would be great
Alan

What version of the Adobe Application Manager are you using? Which operating system are you using?

9860 - Error 205 - Wont connect to desktop manager

Hello,
I have a 9860 that froze on me & rebooted, once it got past the black blackberry loading screen, it goes white and says Error 205 Reload Software.. Its on a constant loop of rebooting and this screen. i tried following the instructions giving on blackberry.com/205 however i cannot get my phone connected to the desktop manager. I tried taking this into Sasktel, but the guy behind the computer couldn't do anything with it, i think he was having this same problem because he told me to come home & do it instead. I have been trying to connect them for over an hour & I am getting very frustrated as nothing is working.. please help!

Try using the steps located here:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
In your case, you likely won't be able to back up your data, but if you had BlackBerry Protect up and running, at least some of your data should be safe.
If you can't get the Loader.exe file to connect at the second screen (where your PIN should appear), remove the battery and disconnect the phone from the computer. Then reconnect your phone (without the battery). As soon as your PIN or USB:UNKNOWN pops up in the box, press next. If you miss it, don't worry, just unplug the phone and plug it back in to trigger another reboot. Once you've gotten your computer to catch your phone, you can reinsert the battery and continue with the OS reload process.
I hope this helps get you back up and running!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Desktop Manager - no actions operational

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