Desktop manager not seeing 9300

Hi desktop software won't see my blackberry, software and cables seem ok as the other family useres blackerries all connect but it won't see mine, any suggestions?

Take a look at http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Windows-7-64-Bit/td-p/452190
Read down through the thread. Note the post by @sdgardne at‎ 03-10-2010 12:42 PM. You might find broken KB links after all this time, but I'm thinking you will able to search on the concepts.
- Ira

Similar Messages

Touchpad not working after Factory reset through Desktop manager os6 BB 9300 curve

sir,
I tried to factory rest my blackberry curve 9300 through desktop manager but the thing is after booting up im getting a licence agreement popup but im unable to scroll down.
dont know why ??
please help me

Hello vamsy_sid and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
Did your trackpad function normally before you did the reset?
IfyouhittheSpacebaronyourdevice, doestheagreementscrolldowntotheIAgreeorIDisagreeboxes?
If you reboot by pulling the battery, are you then able to scroll down on the agreement?
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop Manager not working with Windows 7 - Error message received Not Responding

Hello
The issue of not connecting with desktop manager started in May 2012. When I plug phone into computer I can see files. USB works fine as I am also able to use all ports with other usb items. I downloaded the latest download manager again today January 14, 2013 and again the desktop manager says non responsive and program will not start. I have windows 7 and the desktop manager did work in April 2012 with this computer (windows 7). Help with a solution would be great.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Creative Cloud desktop app not seeing my installed CC2014 apps

I just uninstalled Creative Cloud and reinstalled in as it was not launching. Now it is launching fine but not seeing the installed cc2014 apps on my machine. Its prompting me to install them. How do I fix this?

Damn, lucky you.
I re-installed everything like you did but my CC desktop app isn't picking anything up.
What file directory did you lead it to?

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Media manager in Desktop manager not working

Hi
for some reason my Media Manager is not highlighted so I can't select it in my Blackberry Desktop Manager.
Any ideas?
Cheers
Solved!
Go to Solution.

Few things
1. What OS are you running
2. Check to make sure that you do not have any anti spyware software blocking the app
3. make sure the firewall is not blocking it like Zonealarm.
4 did you get any errors when you installed it
5. uninstall the app and make sure you delete the folder as well
"C:\Program Files\Research In Motion\BlackBerry and reinstall it

Comp/ Desktop Manager not recognizing plugged device

I recently installed/ updated the BB Desktop Software and when I plug in my BB Curve 8520, my comp doesn't recognize the device.
Note 1: I've installed all updates on my computer AND the new OS on my phone already.
Note 2: My phone recognizes that it's plugged into the computer because begins to charge.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager not recognizing Storm

I have done a thorough search but have not found a solution.
When I connect my Storm, the computer recognizes it. It shows up in the device manager. I have checked the drivers - they are up to date. Everything with the computer is working fine.
When I open DM ( I am running v 5.0) - "Device Connected (PIN) - None" is displayed.
I have uninstalled and reinstalled both v 4.7 and 5.0 with no luck. I have done a hard reboot of the Storm - no luck.
If anyone has any suggestions, your help is greatly appreciated.

Hi and Welcome to the Forums!
Try these articles -- they have many things to try:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00019 No PIN displayed in BlackBerry Desktop Redirector
Let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager not detecting device. Not a local administrator

Hi there,
After a complete re-install of the software, there's no way for my desktop manager to detect my USB connected BB. The thing is that i am starting the Win session as a standard user (i have just enroled a new Windows Domain). If I start with the domain admin account, It recognizes my BB perfectly well.
How can I run my Desktop Manager and Desktop software in a non-Administrator user profile?
Thanks a lot!
Marcos

i am in the exact same position as you. it is irratating and it seems this is a common problem and bb or mac are not addressing a solution. looks like i have to get an iphone

Blackberry Desktop Manager Not Working

I have Bold 9780, Win 7 Enterprise SP 1 and tried installing desktop manager for PC.
I am not able to open the application. It just displayes a blank window.
Tried rebooting. uninstall and install and same result in all cases.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, there are some tricks to try, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Not Working

My desktop manager (DM) version 4.2 on my PC Vista is not working right. I can open it and connect to my Sprint
8703e, but that is very little that I can do with my DM such as opening help. The backup and restore option along with other options are no longer available in my DM. What happened to these options?
Thanks
Solved!
Go to Solution.

Thanks, John! I updated my DM 4.2 to 4.3, but unfortunately when I did that, my OS 4.2.1.110 was automatically uninstalled so I had to install OS: 4.2.1.119. Wow! there is a big difference between DM 4.2 and 4.3. DM 4.3 showed updates so I clicked on that and found that there are other DM 4.4, 4.5, 4.6, and 4.7. I assume that they are for other Blackberry devices. John, can you explain what are the other versions for? I am sure that others would like to know. While I am happy with DM 4.3, but I am curious to what will happen if I download the later versions for my Sprint 8703e?
Yes, you answered my question in the other forum, but I am asking again in this forum to give you credit and users of this forum may not use the other forum.
Again, thanks a lot.

Desktop Manager Not recognizing Outlook 4.6

Hi. I recently purchased a Verizon Curve 8330 and installed the Desktop manager 4.6. My laptop uses Windows XP and Office 2000. I can't get the manager to recognize outlook. Fixes I've tried so far:
Uninstalling 4.6 and installing 4.5--then 4.3--then 4.2 sp2--then 4.2 sp1 (threatened to destabilize windows, so I aborted the install).
(each new install was preceded by an uninstall of prior version)
With 4.3 and above, my 8330 was recognized, but no Outlook.
With 4.2 sp2 it wouldn't recognize my 8330.
I managed a work-around to get my outlook calendar/contacts from my palm by changing conduits to my Palm Desktop and then syncing with 4.3.
I've reviewed the thread on Desktop Mgr 4.5 not recognizing Outlook 2000, and if I'm missing something please tell me.
Any thoughts on how to get Outlook 2000 to sync with my 8330?

Hi and welcome to the forums!
DM 4.6 will service Outlook 2000,
Use this procedure to erase the prior install and clean the registry:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...
Reload 4.6 and go through al the setup options.
Let me know if it doesn't recognize Outlook 2000.
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager not detecting BB via USB

Ok I have an issue... this never happened before, but its really annoying now lol
I hope someone out there has had a similar problem... the friggen answer is probably staring me right in the face, but i'm just missing it.
Anyways only my Blackberry Desktop Software will not detect my Curve 8900 via my USB cable on WIndows Vista 64-bit. When the cable is plugged in, the phone charges, I am able to access my memory card that I have in the phone within Windows without a problem. Its just the Desktop Manager will not find the phone via USB.
The phone works fine connecting to Desktop Manager using Bluetooth. I can sync up no problem there. Its just the Desktop Manager will not find the phone via USB.
Let me stress the fact that use used to work... I don't get why this has happened.
Nothing appears in my Event Viewer, I get no error messages. The same phone, with the same USB cable works just fine on a Windows XP computer. Hell, it even works on the same computer, within a VMWare environment using the same USB port tried on the Windows Vista installation.
I have tried all the steps listed at this link:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02640&sliceId=SAL_Pub...
nothing seems to want to work
Does this make sense to anybody out there? lol
Let me list you my specs to make this clear
Operating System: Windows Vista Business 64-bit
CPU: AMD Phenom II X4 810
RAM: 8GB
etc..
etc.. lol
Desktop Manager Version 4.7.0.37 [Mar 18 2009]
Device Communications
Blackberry Device Manager - 4.3.1.15
BBDevMgr - 4.1.0.5
RIM USB Driver - 4.1.0.4
RIM USB Serial Driver - 2.1.0.4
Application Loader
Application Loader - 4.7.0.58
RIMProgram - 1.0.0.35
Blackberry Smartphone [located in Device Manager within Universal Serial Bus controllers]
Driver Date: 4/16/2008
Driver Version: 4.1.0.4
Message Edited by prot0fein on 07-12-2009 08:50 PM
Did ya miss me??

Hello prot0fein,
So I take from your post that the device and the computer communicate but only through your VM on the computer or using mass storage mode on the host. Am I correct about this?
Can you tell me what devices in device manager appear/disappear when you connect and disconnect your device on the affected computer?
Also, have you tried this article?
Article Title: How to perform a clean uninstall of BlackBerry Desktop Software
ArticleNumber: KB02206
Link: http://www.blackberry.com/btsc/KB02206
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Desktop Manager not recognize my Sprint Bold 9650

I put these Issues I'm having on You Tube -
http://www.youtube.com/watch?v=lcSwbk7sxFE
or you can seach youtube for -
Sprint Blackberry Bold 9650 Desktop Manager Issues
The software does not recognize my phone at all - never has - new install on 7/13/2001
This is my first install of Desktop manager software (no older version where installed)
I have changed the power setting on my Laptop USB ports
Phone version is 6.0 bundle 2647
Desktop Manger version is 6.1.0.35
Thanks for your help -
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

App Error 200???? Desktop Manager not connecting to Device??

I am officially out of ideas for what to do with my phone!!
I changed my pay as you go tariff yesterday and in order to reset the phone to get my internet settings I switched off the handset and turned it on again.
When I turned it back on it started to load as normal then came up with "App Error 200" message. I have done a hard reset and even after taking out the sim and battery it still wont work.
I know I can change things on my Desktop Manager, but that now wont recognise the phone is connected. I have gone to the 'Options' button (top right hand corner) and applyed the USB connection but is still wont work!!
Can anyone help as I am totally lost and have lost all patients!!!!
Thanks

If that still doesn't work you will need to do the following:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Then reload the OS from the thread below:
http://www.blackberryforums.com/general-8900-series-discussion-javelin/227412-os-8900-v5-0-0-1168-5-...
You can use the OS in the download link in the thread above or you can download from your own carrier (doesn't matter where it comes from) but be sure and use the instructions in the above thread to install it.
If you didn't have a backup from before this happened you will lose your data.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Desktop manager not seeing 9300

Similar Messages

Maybe you are looking for