Desktop Manager refuses to recognise 8900 Curve.

This has been an ongoing problem for a while, the Desktop Manager refuses point blank to recognise the 8900 Curve when it's connected to the PC by USB, Bluetooth isn't an option with the PC. It did recognise the device initially but just stopped. I have tried removing and reinstalling the software, from the CD and the latest version from the net with/without the PC's security software active, rebooting the PC and the Blackberry before connecting, all Blackberry/RIM features are checked as safe in every part of the security software. In short I have tried everything that has been suggested on every forum I can find.
The USB connection is not the problem, it charges the device and it functions in mass storage mode but nothing else. On the Desktop Manager at the bottom LHS, Device Connected (PIN): None and nothing I have tried changes that.
Any suggestions for overcoming this extrememly exasperating problem would be greatly appreciated. It's my wife's phone and she is desperate to get some music onto it but unless I can get the software and phone to speak to each other that's not going to happen! She got the Blackberry because of it's features and at the moment the majority of them are useless because it doesn't connect with the PC.
Message Edited by stevesberry on 08-14-2009 10:51 AM
Message Edited by stevesberry on 08-14-2009 05:23 PM

HI there!
A couple of things...
First --- 8900 <> Storm. Storm = 9500 or 9530. 8900 = Curve.   So, which device is it that we're talking about?
Second --- here are a bunch of troubleshooting links:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00019 No PIN displayed in BlackBerry Desktop Redirector
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
The Desktop Manager will not recognise that my device is connected - although the Blackberry Device Manager does, and the compter recgnizes the connection of the removeable disk.
I have completely removed the desktop program and the device manager and used regedit to remove all of the registry entries. The downloaded the most recent upgrade both from Verizon and from RIM. Installed the programs and every thing works - I can sync - the Desktop Manger recognizes the phone conection. All is good and I think I've solved the problem
UNTIL.......... I restart the computer. The the Desktop no longer recgnizes the phone and once again I can no longer sync.
I am using Windows 7 64 bit version. I have tried the following with no success:
Run Desktop as adminstrator
Run Desktop in XP compatability Mode
and of course the reinstall as described above.
I was a long time user of the Palm Treo and switched when Palm quit supporting it.
Is there no way to concect to someone with RIM product support without purchase of a hugely expensive made for big business support contract?
HELP - anyone - I am very close to tossing the phone in the garbage and purchasing a product that works as it is supposed to and that provides product support!!!!!!!

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New SD Card - now desktop manager does not recognise it

Hi
I got my BB Curve working fine with my old SD card no probs (1.2GB). Just got a new card (32GB), BB recognises it ok, all folders are in place and shows 31GB free space... but BB Desktop manager keeps telling me the old CD card is in there telling me I only have 1.2GB.
Tried re-installing Desktop manager - no joy
Tried using both a PC and a Mac - no joy
Checked USB Bus - Product ID is 0x8004 - even so installed solution from Calfix - no joy
tried removing battery - no joy
Tested SD card worked by removing from phone and inserting into SD card slot on laptop - all ok
Getting really frustrated now - I know I could drag and drop my music onto card via SD reader but want to be able to use Desktop manager for playlists.....any and all help welcome
btw - checked I had the right version of software on phone before buyinh 32GB card

Since I don't use playlists, drag and drop works fine for me. Further, I don't use my own music as much anymore...I decided to subscribe to Slacker as it will keep a whole ton of "stations" up to date with current releases plus, with the subscription, it will cache on the Media Card (and update that either via WiFi or USB tether) so that you don't consume bandwidth for playback (very useful for me as I'm frequently in situations where there is no signal available anyway).
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager does not recognize Blackbery Curve

I've looked through prior posts and nothing works to solve this.
I have a Curve 8310 that I've had for awhile with no trouble. Several times I've reloaded or upgraded DM and never had trouble. Yesterday I got a new computer, and now I can't get DM to recognize my device.
Here's more info:
-Checked under device manager and Blackberry is there, so USB cord and port are working. Whe I plug BB in I can access media on there.
-Uninstalled and reinstalled several different versions of DM, including 4.2, 4.6, 4.7, 4.5, sometimes with media manager, sometimes without.
-I disconneted the BB battery and left it disconnected for several minutes, per a suggestion in another forum.
-I am not connected to a USB hub.
Help! I've wasted a whole work day on this!
Solved!
Go to Solution.

Last time I could connect was 12/23. The desktop manager says device not connected at bottom of window. BUT when you select the connection option, it sees the PIN. The computer sees the BB as well.
Had this problem with DM 4.2. Reinstalled 4.2, still didn't recognize connection. I upgraded DM to 4.6. Still says not connected.
I downloaded new device software (4.5) and tried installing with Application Loader. Funny thing, my BB displays BB to Computer connections picture and knows its being talked to by the Application Loader (or at least the computer), but Application Loader errors saying it can't connect to the BB.
I have messed with USB power management (turned off), turned off antivirus software, changed USB ports.
I am running XP professional as well. I was still on SP1 so upgraded to SP2 thinking maybe this would help (and I needed to anyway). I also have wasted WAY too much time on this.
This happened once several months ago, but then it worked again and I didn't change anything (that I know of). I'm at a loss and nothing anyone has suggested has worked for me yet either. HELP. (I am not on server, this is just my personal BB trying to sync with outlook contact/calendar.) Thought it MIGHT be a bad usb connector on my BB because when I wiggle it slightly, my laptop makes the connect/disconect beebop noise. Maybe I should have the BB checked out? (But then why would it still be recognized as connected by the computer AND be seen by the DM Connections Option window?)

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please help me: Failed 8310 OS update to OS 4.5 via Desktop Manager

Hello BB Community,
As of this morning, I can't use my Blackberry curve 8310......for anything.
My problems started just as I was about to do a routine USB cable sync between my BB and Outlook.
I was informed by Desktop Manager v 4.7 that OS 4.5 is available.
I delayed the sync, and start the update process.
Everything............. except my BB restart and data reload.......... completed flawlessly.
Then a message says the update has failed, & the entire thing halts.
So, I wait a while then pull the USB cable & turn off the BB.
Turn on......the result was hourglass & white screen.
Removed & replaced battery....result was hourglass & white screen.
Restarted PC and connected BB...........result was hourglass & white screen & Desktop Manager does not recognise BB Connection, but Windows XP sees BB media minus folders.
Reinstalled Desktop manager....... still not recognising BB USB connection on the main screen.
Even though I have all the information saved in Outlook, I am getting desperate.
QUESTIONS:
Is there anything I can do to get my BB curve 8310 operational again?
Should I consider reloading an OS?
My phone is unlocked, so not sure if trying to download and reinstall an OS will LOCK the phone.
The unit's previous startup screen used to show a T-Mobile image.
Should I download the UK T-Mobile OS upgrade?
Blessed Regards,
2121311berry

Good luck, this will work... I have done it many times.
Be patient with JLCmder. If it does not work at first, keep trying, I have seen it take 20-25 tries before it "connected".
Try it with and without the battery inserted if you must.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Desktop Manager Folders getting unchecked and Unable to Read and Modify Filters with DM...

Like most people I have sub folders within Outlook to keep clients and employees separated. I just upgraded to the 8330 from a Dino 7100i. I set up my folders under Email Settings, General, Choose Folders so that I can send email to the device that is important.
The problem is I stop getting email from employees randomly and when I go check the Desktop Manager (DM) the boxes are unchecked. I've never had this problem with the Old BB. The folder structure is only a few deep, meaning: Inbox\Employee\Employee folders that are checked or not checked.
Desktop Manager v4.6
BB 8330 Curve - Sprint Firmware 4.5.0.77
Anybody have any ideas? Your help will be greatly appreciated.
I'm also unable to view and edit my Filters in this version of DM. The window is unreadable and all jammed together..... am I the only one with this problem?

I am also having an issue viewing and editing my Filters. They are all jammed together. I have uninstalled the DM completely including all registry entries, recreated my profile in Outlook and reinstalled. This has done nothing to fix the issue. I am using DM v4.7, BB 8130 Pearl, Sprint Firmware 4.3.0.203, Outlook 2007 on a Vista Enterprise 32 bit machine. Anyone have a fix for this issue?

Curve 8330 is not recognized by Desktop Manager.... Please help.

I brought home my 8330 and downloaded the Desktop manager (v4.7). After many attempts for my phone to show that the USB was staying connected, my Desktop Manager still refuses to recongize that my phone is connected. I am lost as to what to do next. I have had v4.5 and then tried v4.7. Can anyone offer and help/suggestions?
Sprint Curve 8330 v4.3.0.127, Platform 3.1.0.73
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Thanks,
Tim
Message Edited by murf3030 on 01-13-2009 01:55 AM

After opening BlackBerry Desktop Manager and connect your device. In
Desktop Manager click on Option -> Connection Option can you find
your device with PIN no.?
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
hope that helps,

CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

I have Curve 9320. I installed Desktop manager to my pc. I also deleted the vendor.html file. Yet d desktop manager could not recognize my BB. Pls I need help

Did you try uninstalling and reinstalling the desktop manager on your pc?
Khalilullah

8900 Not Connecting to Desktop Manager in Boot Camp

Hi all
I have a problem in Boot Camp (XP Pro) on my new MacBook Pro. My 8900 shows up perfectly in device manager and I can also browse the media card. When I run Desktop Manager 4.7, it cannot pick up the BlackBerry and it shows as Disconnected. I have tried re-installing Desktop Manager and even tried the latest unreleased version 5.0. Browsing other forums have suggested I take the battery out for a minute and try again and this didn't work either.
I have tried going back to DM 4.7, re-installed Bootcamp 2.1 drivers and installed VMWare Fusion. Nothing gets it connected, yet every time the 8900 shows up perfectly in Device Manager.
I installed on my partners HP laptop and it connected immediately in DM. I really need this to work on my Mac (boot camp preferably) and i simply cannot understand why its not working.
Please help me! What am I doing wrong? I've been trying for hours and so frustrated!
Thanks in advance...
Rich

Hi all
I have a problem in Boot Camp (XP Pro) on my new MacBook Pro. My 8900 shows up perfectly in device manager and I can also browse the media card. When I run Desktop Manager 4.7, it cannot pick up the BlackBerry and it shows as Disconnected. I have tried re-installing Desktop Manager and even tried the latest unreleased version 5.0. Browsing other forums have suggested I take the battery out for a minute and try again and this didn't work either.
I have tried going back to DM 4.7, re-installed Bootcamp 2.1 drivers and installed VMWare Fusion. Nothing gets it connected, yet every time the 8900 shows up perfectly in Device Manager.
I installed on my partners HP laptop and it connected immediately in DM. I really need this to work on my Mac (boot camp preferably) and i simply cannot understand why its not working.
Please help me! What am I doing wrong? I've been trying for hours and so frustrated!
Thanks in advance...
Rich

BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing. I continue to get an error message such as below...
Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.
I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result. Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...
I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be???

Hi and Welcome to the Forums!
While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Battery Status Level In Desktop Manager Does Not Agree With Battery Level Indicated On My Curve 8330

I just got a new Curve 8330 from Verizon. It came with a Desktop Manager 4.3 disc. I installed it, but then learned that version 4.7 was available. I uninstalled 4.3 and downloaded and installed 4.7 from RIM. When I started to charge my Curve via USB cable to my PC, the Desktop Manager showed a battery charge of 37%. My Curve was 100% charged later in the day, but the Desktop Manager still indicated it was only 37% charged. I uninstalled 4.7 and reinstalled it, per advice of Verizon. Then the Desktop Manager correctly showed a battery charge of 100%. But as I used my Curve and used up battery to a 50% level (as indicated on the Curve), the Desktop Manager still showed a 100% charge. A minor glitch with the Desktop Manager software? Any solutions? Thanks.

it's a glitch. The(false) value can be updated by going into the Help menu if I recall correctly.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager refuses to recognise 8900 Curve.

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