Desktop Manager Software Help Doesn't Work

I have the latest version of the Blackberry Desktop Manager and the Help Link doesn't open. I know others have had this issue as well. Does anyone know why?

having the same problem here!

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Desktop Manager & Media Sync NEVER have worked....HELP!

I have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)

Take a look at this KB article. See if the solutions fix the error you're receiving
http://www.blackberry.com/btsc/KB13916
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager software & Windows compatibility

I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
Has anyone come across this before and is there an easy solution?
Working off WIndows XP Pro.
Cheers

What version of DM?
Try downloading and install the latest verson, 4.6, withOUT the media manager.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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8530 Desktop Manager Software Updated on 3/7/2013 killed my calendar link

Since January 2010, my then-brand new 8530 Curve synched perfectly and beautifully with my Outlook Express calendar. As of 3/7/2013, some automatic update to my Desktop Manager Software blew the whole thing up. Now, whenever I connect my Curve to my PC, the PC reboots. We can't even get an error message, the reboot is instantaneous.
Have checked everything else (promise), and I've had my computer geek (who is excellent and who built my computer and my network) and various other tech wizards all tell me the same thing: I need to get BACK to version 6.0.0 something something Desktop Manager software and download that back to my PC, then stop all automatic updates. They, and I, have collectively spent three full days trying to accomplish this, which led to this forum and all of you. PLEASE help!
Details: From my Blackberry, the following: 8530 v 5.0.0.1030 (Bundle 1675, Platform 4.2.0.451)
PC is Windows XP operated.
What else does anyone need to know? THANKS SO MUCH! In return, can talk horses and/or law for hours in one-to-one chats in gratitude!!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Calendar as part of Blackberry Desktop Manager Software

Hi All,
It would be a good idea to have the BB Calendar as part of Blackberry Desktop Manager Software, so appointments could be entered on the PC and then sync with a BB or the other way about.
I don't have an enterprise server, just plain old MS Outlook on my PC.
Regards,
Leslie.
Solved!
Go to Solution.

Hello,
As what I assume to be a business strategy, RIM specifically does not provide a PIM/Organizer with their software. Rather, they provide conduits to various PIMs so that the user has a choice as to which PIM they prefer. See this matrix for which PIMs are supported by different versions of the RIM DTM software:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12268&sliceId=1&docTy...
BES is not required in order to sync a calendar to a BB. You can indeed sync, with the tools available today, bi-directionally calendar, contacts, email, etc. etc. etc.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Software 4.3

Are there any updates to the 4.3 desktop manager software? thanks! R Kayne

Greetings, and welcome to the BlackBerry.com Support Forums.
Yes, version 4.7.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop manager software for blackberry 9780 crashes

Hello,
I have a laptop lenove T420 with windows 7 ulitmate. and we do use lotus notes 7. We synch lotus notes calendar via usb cable. it was working fine when we are in xp but since we use windows 7 it stops working, it crashes.
2 things i have to say :
1. After installing manager, it doesnt communicates with lotus notes domino server, even after entering right password for lotus account. it says, the blackberry server is not available or server information is incorrect.
2. i say cancel the below information, and i enter into desktop manager software by connectecing my blackberry via cable. and i start synchronizing , it synch at some point the software crashes by says desktop manager stops workings. and i need to restart the software. but it doesnt synch the calendar entries and contacts.
I also reinstalled the software, i repaired, nothing fixes my issue.
Any ideas how to fix the issue ? Thanks in advance

Hi guys,
I fixed my issue by installing the desktop manager 5.0.1.28. Now i can able to synch my calendar lotus notes with blackberry device.
Thanks
gokul kris

Error while creating my first project on SP15 and why Help doesn't work?

Hello sdnrs,
I have a fresh SP15 installtion.
I have 2 problems creating my first webdynpro project.
1.When I go to file-new-project-webdynpro->(enter name)->next , I have windows poped up with the following error:
Plug in name: Web Dynpro Archive Builder
Plug in id: com.sap.ide.webdynpro.archivebuilder
class: com.sap.ide.webdynpro.archivebuilder.project.WebDynproStandaloneProjectWizard
Method: createJavaProject(IProject, IProgressMonitor)
Message: Problems encountered while setting project description.
Exeption: org.eclipse.core.runtime.CoreException: Problems encountered while setting project description.
I am frustrated cause I can't do any step futher...! Is there any special settings on the SDK, Window-Preferences, etc?
2.My Help doesn't work at all - it used to be (with SP11 slim) when i go - 'Help-SAP was docum-SAP webdynpro appl ' and I had my help window poped up.Now I dont have anything!
Thank you much in advance!
Bob

For your information there's another solution if you don't wanna reinstall your NDS or if the reinstallaion doesn't work.
The error is in the resources so you have to replace some plugin resources to correct the error. Because of that you need access to the resources from somewhere else.
1. Go to c:\Documents and Settings\"username"\Documents\SAP\workspace\.metadata\.plugins and replace org.eclipse.core.resources with a "working" resource
2. Go to C:\Program Files\SAP\JDT\eclipse\plugins and replace org.eclipse.core.resources.win32_2.1.0 and org.eclipse.core.resources_2.1.1 with a "working" resource.
Restart NDS and it ought to work
Best regards,
Ole Mose

How do I get my music from Media center to my iphone. Itunes won't import the MC music library, and MC won't recognize and synch to the iphone so I can't load playlists from MC to my iphone. Itunes help doesn't work.

How do I get my music from Media Center to my iphone 4s. Itunes 10.5 won't import the MC music library, and MC won't recognize and synch to the iphone plugged into the USB port so I can't load playlists from MC to my iphone. Itunes help doesn't work.

Hello and welcome to the support community
As you know, your iPhone 5 is not compatible with our iBook G4. To get your music in iTunes from your iBook to your iPhone you would need to migrate the music files to a newer intel based Mac. A Mac which has Mac OS X 10.6 or higher installed. Then sync your iPhone 5.

New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

Online help doesn't work

I have just installed HTML DB stand alone release on my W2000 9.2.0.5 database.
The install process worked fine.
But the HTML DB online help doesn't work. when i click on the help icon the popup is there but with no contents.
When i click on the link:
Find (initial index creation may take several seconds)
This errors appears:
Error creating online help index.
ORA-29273: HTTP request failed ORA-06512: at "SYS.UTL_HTTP", line 1022 ORA-12545: Connect failed because target host or object does not exist
I thought that my oracle text was not or improperly installed because the CTXSYS account was locked. So i decided to reinstall it but with no success.
I decided to reinstall HTML DB (local install this time)but again it doesn't work
I searched in the forum, but it seems that nobody had meet the same issue, except HTMLDB.com (reinstall of oracle text was the solution)
I would like to try this new product but with the online help
Thanks in advance

Just to clarify why this is happening this way.
The online help contents are not loaded nor indexed at installation time. In a new installation, the very first time the help window is displayed and you click the 'Find' link, the help contents will be fetched and indexed using Oracle Text. They are fetched via HTTP by GETting them from the Oracle HTTP Server (they are static files under the images hierarchy, after all).
The URLs to fetch the help documents are constructed using the SERVER_NAME CGI environment variable as a component of the URL. So at indexing time, the database will issue HTTP GET requests to a specific URL, and if this URL cannot be located or the name not resolved, then issues will arise like you have witnessed.
Joel

Can't uninstall, modify, or repair Desktop Manager Software...Help Before I get Fired!

PLEASE HEEELLLPPPP BEFORE I GO CRAZY!!! I'm actually trying to uninstall Desktop Manager 4.5 and no matter what I do, I can't seem to get the software to uninstall because, I suspect, it was originally extracted to a Temp folder that was deleted. Now, I can't use the typical Add/Remove Programs to remove, repair or modify DM becuase I get various errors from can't find the Blackberry Desktop Manager.msi file to error 1304 (or 1317 or 2330) saying Error getting file attributes c:\program files\research in motion\isti connectors\isgroupwise6.5x\1033 Get Last Error:23. I even tried to just delete the Research in Motion folder and that didn't even work because it had some problem with the .ico file! When I tried to navigate to the 1033 folder a message saying that the file folder needed to be formatted which in turn tries to format my WHOLE C: DRIVE! This issue is affecting my career actually. I have to convert my personal BIS BB to a corporate liable BES BB and have to use the corporate approved DM version 4.3 and since I can't get rid of 4.5 this could be a REAL PROBLEM WITH MY EMPLOYER!!! Any ideas would be so appreciated you don't even know!

d_fisher wrote:
Based on your error messages it sounds like you might have a hard drive that is failing.
I would tend to agree. You might want to run a chkdsk c: /f on the drive in an attempt to at least get things semi stable. If you sill cannot uninstall the app, you can attempt to reinstall it again to allow it to repopulate the areas where there were problems (assuming it will allow you to reinstall or repair by running the installer). If that works then you can attempt to uninstall it.
From the urgency in your post I'm under the impression you are looking for things to try, I would probably try this as a last resort step.
If everything works successfully, get a new drive and rebuilld. disk problems seem to have a tendency to return at the worst time.

Desktop manager is installed, but not working

I have installed and uninstalled the software 10 times today. The desktop manager is loading and my computer is "seeing" my smartphone. When the manager opens, none of the icons are active. As such, when I cursor over the "synchronication" icon -- it highlights - -but links to nowhere. I have downloaded the software from the CD that came with my phone AND I have downloaded it 4 times from online.
Desktop manager worked yesterday for my 8830 -- I had to get a new phone and now I can't retrieve any of my contacts!
Help! I am out of ideas!

Hi and welcome to the forums!
Please specify the PC, the OS (if Vista 32 o r64 bit
What version of Outlook are you running .
What version of Desktop manager are you currently running?
Thanks,
Bifocals
Please us the clean removal procedure to save a lot of headaches down the line.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Manually managing my music doesn't work

since i installed the last version of itunes, if i set it to manually manage my music, it doesn't work. i try dragging the files over to the ipod, and itunes says it's updating the ipod. the progress bar goes to the end, but the files never get copied. if i disable it, then files in the library copy over fine.
what gives?
Windows XP Pro

Hello, stashmore94.
Thank you for visiting Apple Support Communities.
Usually the reason for interrupted, stalled or canceled syncing alerts is a result of either security software interference or TCP/IP modifications. Also, non Apple cables and low powered USB hubs can cause this issue. Here are a couple resources that I would recommend going through as they may help resolve the issue.
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/ts3125
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Cheers,
Jason H.

Vista OP--Curve 8330---no sync with desktop manager---please help

I have tried the following versions of desktop manager, 4.3 from disk and download, 4.5, and 4.7. Each new version was tried after clean reinstall. Vista OP. I click the sync configure. I get the select a devise application window. I click on any one of the choices, and get the following choices:
<None>
ASCII importer/exporter
yahoo
THERE IS NO OPTION FOR VISTA
I have read many suggestions on this message community which basically say try a different version. THAT DOESN'T WORK. Is there anything else anyone has tried that works with Windows Vista?

Desktop Manager does not recognize any bluetooth drivers (stacks) other than the basic Windows Bluetooth Stack. If you have another bluetooth stack in use, you'll need to remove it and let Windows install the basic bluetooth stack. The downside of this is that you loose some of the advanced features that your current bluetooth stack gives...extra speed, etc. However, that's the only way to make bluetooth work with Desktop manager.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Desktop Manager Software Help Doesn't Work

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