Desktop Manager v5.0 Crashing on Vista 32-bit with BB Tour

Hi,
When Desktop Manager stops working halfway through the synchronization process. It does not matter if the sync is autoamtic (when the device is connected) or if i start it manually.
I am not sure if it is device related (Black Berry Tour 9630) or Windows related.
This is the Event Log from Windows:
Event ID: 1000Task Category: (100)
Description:Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x181c, application start time 0x01ca164d01177d90.
Has any one encountered this?
Any solution?
Thank you in advance.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

New Desktop Manager 5.0 Crashed on Vista

Any idea why my Desktop manager crashes each and every time i connect my device. First install was a automatic install from the update service. CRASH. Uninstalled and did a complete removal and installed again. same thing - CRASH.. Below are the details. Any help would be appreciated.
Problem signature:Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e

Hi and welcome to the forums!
Please specify:
Your device model.
Your device OS (options, about, format v.4.x.x.xxx)
Your PC and is it Vista 62 or 32 bit)
Try the tips listed here:
Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
Thanks
Bifocals
Message Edited by Bifocals on 07-20-2009 06:23 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager not detecting 8900 in Vista 64 bit

My new computer, using Vista Home Premium 64 bit, detects my phone, but DTM does not. I have seen upwards of 30 posts describing uninstalling/installing DTM, hard booting the phone, checking USB device and driver in Device Manager, and running commands from the command prompt. Nothing works. Plus, my current v5.0 of DTM only has 5 applications (unlike v4.7 on my old XP Pro machine that showed 6). I have done over 15 different variations on uninstall/install/hardboot, and all the troubleshooting suggestions. Help!

Hello prot0fein,
So I take from your post that the device and the computer communicate but only through your VM on the computer or using mass storage mode on the host. Am I correct about this?
Can you tell me what devices in device manager appear/disappear when you connect and disconnect your device on the affected computer?
Also, have you tried this article?
Article Title: How to perform a clean uninstall of BlackBerry Desktop Software
ArticleNumber: KB02206
Link: http://www.blackberry.com/btsc/KB02206
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

I cannot sync to itunes on my computer (Windows Vista 32 bit) with my mini conected.

I cannot sync to itunes on my computer (Windows Vista 32 bit) with my mini connected. What should I do?
My Mini will not boot up. I tried holding both buttons down. I got a "connect to itunes" message. I connected. and nothing happens.

Hello there Chess-ster,
If I understand correctly your iPad mini is not being recognized in iTunes on your Windows Vista PC. I would recommend you use the troubleshooting in the following article:
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Start with these steps and work your way down as needed:
Restart
Turn off your computer and your iOS device, then turn them on again.
Update your computer
Check to make sure that you've installed all required updates for your computer.
Update iTunes
Check that you have the latest version of iTunes installed on your computer.
Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Desktop Manager 4.5 crshing on Vista Business

Hello All, i have the desktop manager installed on vista. The version is 4.5.015 for my blackberry. I have vista business installed with SP 1. When i do a synchronise, it crashes when it tries to replicate the calendar on my BB. I have a 8310 curve. The crash details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.5.0.15
Application Timestamp: 48400287
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 7177
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 6d6d
Additional Information 4: 77597fd8b9929087121da8ad5ca0aae9
I am using Office 2007 with SP 1. can any one help please
Solved!
Go to Solution.

Saw an earlier post which suggested the following:
I would try deleting the intellisync folder and then trying to sync again. This may or may not help. Below are the instructions:
Close the BlackBerry Desktop Manager application.
Disconnect the BlackBerry device from the computer.
Double Click on My Computer> Local Disk (c>Documents and Settings>(username)>Application Data>Research In Motion>Blackberry>Intellisync
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch BlackBerry Desktop Manager and attempt sync the device with the computer.
I have done this and sync seems to be working (for now anyway) - give it a go!

Desktop Manager doesn't run on Vista?

Hi,
Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
what might be the problem?
thanks,
steven

I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager 4.7 crash

Frequently after any synchronization I get an Application Error which causes Desktop Manager 4.7 to crash. The error is a standard Windows access protection error:
DesktopMgr.exe - Application Error
The instruction at "0x38f2f511" referenced memory at "0x38b82004". The memory could not be "read" .
Click on OK to terminate the program
Click on CANCEL to debug the program
I am synchronizing a BB 8120 Pearl v.4.3.0.72 (platform 2.6.0.43) with Outlook 2007 on Windows XP SP3. I sync just the Address Book and Calendar with default settings. My BB is connected using USB, it is using BIS via Vodafone UK and Wi-Fi is turned on and connected. This also used to happen with Desktop Manager 4.6 (which is why I upgraded). I've tried reinstalling the software. I also "deleted all user settings" when uninstalling the previous version.
Anyone know what's going on?
Solved!
Go to Solution.

Clearly BB tech support either don't read these forums or are next to useless.
By process of elimination, it appears that all of my problems with Desktop Manager and BBDevMgrDeviceListener stem from the Toshiba bluetooth driver installed on my Dell laptop. Without BT enabled in the BIOS (or disabled in Device Manager) all of my desktop software runs fine. When BT is running, the desktop software fails in strange ways including the random crash and the BBDevMgrDeviceListener process requiring a kill on shutdown.
I'm glad I figured out why it was broken but very disappointed that nobody from BB even made an initial response to the thread or attempted even the most basic trouble shooting. Pretty poor effort really!

Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
1. Wait for the program to respond
2. Close the program
Can you suggest me what can I do to fix the problem and even update my BB?
Thanks
Rahul

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Itunes crashing on vista 32 bit after 10.6 upgrade

Have a 32 Bit Vista Laptop with almost nothing on it other than itunes. When itunes is started it comes up to the login screen and immediately says it has stopped working and closes. Have done the whole uninstall and reinstall including bonjour, apple updates and so forth with no luck. Will not let me start in safe mode.
The error in the event viewer is as follows:
2904539861
1
APPCRASH
None
0
iTunes.exe
10.6.1.7
4f71aced
ntdll.dll
6.0.6002.18541
4ec3e3d5
80000003
0004878e
C:\Users\Barbara\AppData\Local\Temp\WERB75D.tmp.version.txt
C:\Users\Barbara\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report06b8d9f a
Looking for guidance, any help appreciated.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager 6 hang in Windows 7 64 bit

I have install Desktop Manager 6 in windos 7 64 bit and succesfull but if I start Desktop Manager always hang.
And here is a log desktop manager :
10:25:13.594|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnableb
I dont know how the solution. Anyone help me for the solution ?
Thx

I have an imac
I have an magic pad (same thing as the touch pad on a macbook really)
I have an usb mouse I use both in windows and osx
if your trackpad somehow was registered as actived for some reason it would seem as if it was the mouse
had some *** situations both in windows and osx when my cat sit on the magicpad

Services stopped in task manager. hp pavilion a6700f, windows vista 64-bit

after installing a program , pc stopped working. when i checked task manager in safe mode I found that all services stopped. I tried system restore but i was not given the option to create a restore point. "create" was removed from the tab. now how do I go about fixing this issue?
hp pavilion a6700f, windows vista 64-bit,

Hi Srizzle, I have done some research for you and I have found a updated driver that is designed to resolve the issue of No sound from head phones or from external speakers. Please click on the link to get to the driver down load page.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3970...
If this does NOT resolve the issue, please write back and I will be happy to do more research on this issue for you.
Thanks in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Sync windows vista 64 bit with tungsten E

I have an old Tungsten E which I need to sync to a new laptop. The new laptop has vista 64 bit. Palm says vista only supports blue-tooth and my old tungsten does not have that technology or I can't seem to find it. I only see connections to phones. Anyone have a solution to this?
I fried my old laptop and need to add the contacts and calendar to my new system.
Would appreciate any help with this.
Post relates to: Tungsten E

cjhruska, you're in the same "boat" as the Z22 folks. Your only hope is to sync via IrDA (Infra-red, aka "Beaming" )
This thread explains things:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=36872&jump=true
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Using vista 64 bit with current versions of lightroom and CS3

Since the new versions of lightroom and photoshop are going to run on 64 bit I was thinking of upgrading to vista 64 bit. Will the present versions of lightroom and CS3 function in the vista 64 bit environment
thanks
Roger Lieberman

I use both LR & CS3 on both XP 64 and Vist 64. They wor just fine. In fact you get access to more RAM. Research your printer drivers etc though. That's an issue.
Doug BIbo

Is it advantageous to advance to Vista 64-bit with LabView 8.2?

Hello,
I am new to LabView and to dealing with memory allocation and need a bit of help understanding some things. From what I found in other threads on this forum, it looks like LabView 8.2 will function in Vista 64-bit, but only as a 32-bit application, addressing only 2 GB memory or less. However, the IMAQ drivers we have are Vision Acquisition 8.5.1, so should function well in 64-bit OS, accessing more memory.
So, if LabView can not access more than 2 GB memory, but the hardware drivers are new and can be used on a 64-bit system, what will happen if I use them together? We need to build an application for acquisition of large image files and as close to real-time processing as we can get. Will it give us any advantage to use a 64-bit Vista, with about 16 GB memory, if we have LabView 8.2? I mean, can the LabView and image acquisition software work together using more memory than in 32-bit OS, or is it useless to buy a 64-bit OS until new LabView version is released to support it?
Thank you,
Maria

I don't have much input as to the 64-bit thing, I just wanted to respond to make sure you have 8.2.1. The "point 1" made 8.2 Vista compatible.
They (NI) are developing a 64-bit version, being the Pioneers that they are ( ), so I'd say wait.

Photoshop CS4 crashing on Vista 64-bit

I downloaded
PSCS4GPU_OptionalPlugins.zip
from
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405064
It includes Disallow OpenGL Windows and Allow Old GPUS script files that are are also uninstallable.
On my machine at work (Windows XP Professional)
Allow Old GPUS did not work
Disallow OpenGL Windows got PS to work without crashing, but limits the features
On my machine at home(Windows Vista 64bit)
Allow Old GPUS did not work
Disallow OpenGL Windows did not work
My PS CS4 crashes on my Vista 64bit machine after start up and I don't think I should have to go buy the CS3 version....that is not right.

First, disable all plugins and see if Photoshop will launch (that will rule out a lot of issues).
Second, remove all your non-system fonts and see if Photoshop will launch (that will rule out corrupt fonts).
There is a known bug in Photoshop 64 bit dealing with some corrupt fonts (our recovery code wasn't 64 bit safe).

Desktop Manager v5.0 Crashing on Vista 32-bit with BB Tour

Similar Messages

Maybe you are looking for