Desktop Manager Version 5

Does anyone know why I would lose the Media Manager feature on my Desktop Manager when it upgraded from Version 4.7 to Version 5.0. I had the other functions, but not the Media Manager. Thank you for your help.

Hi and Welcome to the Forums!
Media Manager is a function of a completely different installation package. If you want MM, then you shoud DL the version with MM and install that:
http://na.blackberry.com/eng/services/desktop/
Good luck and let us know!
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Desktop Manager Version for BB 8310 (AT&T)

I have lost the CD that came with my phone to install the Desktop Manager. I currently have a BB 8310 (AT&T). I now how to find the software in the website, however how can I know which software to download according to my phone? Which version should I download? Also, is it recommended to update my phone's software (if there is one)? Thanks@

For Desktop Manager, version 4.6 or 4.7, I recommend withOUt the Media Manager software.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
For your OS, upgrade it if you feel like, are having issues that an OS upgrade would improve, etc. Your personal decision.
Here is a link to the latest OS upgrade and instructions:
http://www.blackberryforums.com/general-8300-series-discussion-curve/159564-latest-os-8310-4-5-0-134...
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Blackberry Desktop Manager Version 6 Download Needed

A few months ago I read a post that had a link so I could download Blackberry Desktop Manager Version 6 for Windows.
Does anyone have access to a link?
Cheers,
Steve
Solved!
Go to Solution.

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Post (15) has links to older Desktop Software versions.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager version for Storm 9530

Hi Everyone. Just got my BB Storm. Just curious which version of Desktop Manager should I download. I saw Desktop Manager 5.0 and 4.7. My Storm shows version 4.7.0.148. Does mean I have to download and install DM v4.7 or should I go with DM v5.0? Sorry if this has been answered before but can't find the topic for it.
Thanks,
coolzero

Excellent...you found the answer. The version of DTM and the version of the device OS are not linked. Good find!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager version 7.1

I don't know where to download the new version 7.1 Blackberry Desktop Manager.

Hello Vatilz
Welcome to http://supportforums.blackberry.com
Desktop Manager Windows
Desktop Manager MAC
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Can I use Bluetooth to sync Blackberrry Bold diary and contacts with Desktop Manager (versions 6 or 7)?

I have successfully set up a Bluetooth connection with my PC. Can anyone tell me it is possible with either (or both) versions of the Desktop Manager software? (i.e. update all info without need for a cable connection using a Blackberry Bold 9900)
Many thanks!
Clive

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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Problem with Desktop Manager version 6

use a BlackBerry Curve 9300. I am having great difficulty downloading and running the version 6 Desktop Software. The software itself seems to downlaod quite successfully in about 30 minutes and a Desktop icon appears on my computer desktop. Each time I double click to open - run the programme an error message comes up as Follows"Desktop manager has encounterted a problem and needs to Close"sorry for the inconvenience etc.
I have uninstalled and re-installed the programme more than once to no avail and I just cannot get the programme to run.
I have seen a post/ posts where it was suggested that the way round this was to go into programe manager- locate and delete the folder" Research in motion" I have tried doing this- the folder is deleted it goes into the recycle bin and there is therefore no program to be opened- so something is not right here- maybe I am not reading the advice correctly.
Would appreciate adny help , advice and support from my experienced users in this community as it is very frustrating not to be able to run the the Desktop software.

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
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Desktop Manager version 6 - TOTAL CRASH

I have just bought a new laptop (Sony Vaio running Windows 7 and Microsoft Outlook 2010).
I am using the Blackberry 8900 Curve with Vodafone.
Like everyone else, I could not synchronise my blackberry with Outlook 2010 and was told to wait until August for version 6 of Desktop Manager.
I just installed it! But when I tried to launch Desktop Manager is simply says "Blackberry desktop software has stopped working. Windows is checking for a solution to the problem" and then I get " Blackberry desktop software has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
I un-installed and reinstalled. No change.
Prior to downloading version 6 I had downloaded and installed version 5 with Service Pack - the file name was 501_b049_multilanguage. That one installed and launched but there was NO WAY to synchronise Blackberry Curve 8900 with Outlook 2010!
My PC is brand new and "TOTALLY CLEAN" of any special install. The only application running on this laptop other than Microsoft Windows 7 (32 bit) and Microsoft Office 2010 (including Outlook 2010) are McAfee (which I disabled to ensure this was not the reason desktop manager would not work!) and an HP all in one printer!
IT HAS BEEN A WHOLE MONTH since Microsoft launched Outlook 2010, not sure what the issue is but both Desktop Manager 5 and Desktop Manager 6 have VERY SERIOUS ISSUES which should have been screened through QA. HAS ANYONE ELSE EXPERIENCED ALL THESE ISSUES???

Hi and welcome to the forums!
In previous versions of desktop manager the unexpected close conditions were usually associated with the lack of administration rights (Vista) or the User Account Control settings in Windows 7.
The third leading cause especially with laptops were either using a docking bay or the power management settings interfering with the USB control.
As you are using the supported 32 bit Outlook 2010, I suggest that the problem may be due a connectivity issue. We can document this with Kb05143 listed below.
I would also verify that the version of NET Framework installed on your PC.
When you removed and re-installed the desktop manager did you use the clean reload procedure?
I would suggest it if we cannot find the problem through logging.
Thanks,
Bifocals
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB11320 How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows
System requirements: BlackBerry Desktop Software
Software
• Microsoft® Windows® XP SP2 or later, Windows Vista™, Windows 7
• Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
• iTunes version 7.7.1 or later or Windows Media® Player version 10 or later for music
synchronization
Hardware
• Intel® compatible 1GHz or higher processor
• 512 MB of RAM
• USB 1.1 or higher USB port
• Screen resolution of 1024x768 or greater
User Guide - BlackBerry Desktop Software
Update Guide - BlackBerry Device Software
Release Notes - BlackBerry Desktop Software
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Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
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I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

How to copy data from one BB to another via Desktop Manager

I've got two BBs (8900 and 9300), both actively in use and with different data (contacts, memos, etc.) on them.
I need to copy my tasks, memos and contacts from 8900 to 9300. I tried "switch phones" option, but it substitutes data, while I need to syncronize it, so that data from 8900 is added to what is currently is on the 9300.
Is it possible to do it via Desktop Manager? It seems there was somewhere an option "copy data from another BB", but I can't find it in the latest Desktop Manager version.

You would need to use Desktop Mangaer to sync BB1 with a local PIM program (such as Outlook or Lotus Notes) to get the information off BB1. Then use Desktop Manager to sync BB2 with the same PIM program.

Wont connect to desktop manager

Hey everyone,
i recently got a tour and am trying to back it up to my comp. only it says its connecting to the desktop manager, but i cant back it up.
any ideas?
thanks

phruska wrote:
yea im sorry, dont really know what else to say.
im on a mac, so that thread doesnt help all that much.
Ahhh... that helpes point you in the right direction. Nice to know:
KB19954 Unable to connect BlackBerry smartphones to BlackBerry Desktop Manager version 1.0 for Mac
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Will Desktop Manager Sync with Sage ACT?

I have a customer who has a Windows Mobile device and is thinking of moving to a BB device as WinMo no longer works for him.
Will DTM sync with Sage ACT at all?
In the sync options you normally get the options of different programs to sync with, will ACT appear in this list?
Thanks
Tom

If I recall correctly, in the past Desktop Manager version 4.2.2 did sync with ACT!.
DM 4.2 is no longer supported by RIM.
The current support DM 5.0 does not. Sorry.
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Desktop Manager Hanging Up During Execution

I installed Blackberry Desktop Manager version 6.034 on to a Dell Latitude E6520. The operating system is Windows 7 64-bit. The user has a Bold 9650. Several attempts to connect the phone to synchronize failed. Either with the phone connected or disconnected to the laptop, the Desktop Manager application hangs up during the initialization phase. I have also tried upgrading from version 5.x but have been unsuccessful. Any help out there?

am also having this problem. have new storm 9550, upgraded from storm 9530. each time try to connect new phone software hangs up and does not respond. tries to show ability to add new device but software screen locked with hour-glass.
computer runs windows xp pro-sp3

Desktop Manager: language input question

My blackberry is bold 9700, and Desktop manager version is 5.0.1.18
I heard that OS 5.0.0.351 (east Asia) can support Chinese character input.
So I download it from: https://www.blackberry.com/Downloads/entry.do?code=1905AEDAB9BF2477EDC068A355BBA31A
and install it in PC. then I launch "Desktop manager" -> "Application Loader" -> "Add or remove applications". But in "Language and Input Support" , there is no "Chinese" selection.
could anyone give me suggestion how to add this function?

I came across the same issue. It took me hours this afternoon to work out the solution. Here you go:
Preparation Step (optional, only if necessary): If there is existent data, like emails, contacts, etc. and You want to keep these, You have to backup it in some way. See Your BlackBerry manual for Backup.
Uninstall any previous BlackBerry device software. Go to the Control Panel and then go to Add/Remove Programs. There You can find any previously installed device softwares. Don’t confuse the device software with the BlackBerry Desktop Manager.
Download the latest BlackBerry OS for Your specific BlackBerry model from this site (I chose the south east Asian version, You can choose the language on step 2 on the BlackBerry website):
https://www.blackberry.com/Downloads/entry.do?code=EEFC9E10EBDC4A2333B42B2DBB8F27B6
Install the files You just downloaded
Make sure Your BlackBerry device is connected to Your desktop PC and the BlackBerry Desktop Manager is NOT running.
Go to the folder of Your BlackBerry device software loader:
C:\Program Files\Common Files\Research In Motion\AppLoader
There You can find a file named VENDOR.XML. Rename it or delete it.
Open a console window and go to the BlackBerry folder by entering:
cd C:\Program Files\Common Files\Research In Motion\AppLoader\
enter:
Loader.exe /nojvm
This should start the installation routine.
After a short while You see a window where You can choose what to install. See picture below.
Finish Your installation. The first reboot after installing the new OS software on Your BlackBerry might take half an hour, so You better drink some tea meanwhile.
If You reach this step, You almost made it. Pinyin and other input methods! Don’t forget to install the necessary fonts as well.
Hope this helps, Tina. ;-)

Problem deleting application in Desktop Manager

Having trouble removing an application from Desktop Manager (version 5). I can sucessfully uninstall the app from the Blackberry Tour using Desktop Manager. However, the application still appears in the application list, even though the checkbox is cleared. If I right click the application and choose Delete, nothing happens. I want this app gone, completely, from the phone AND from Desktop Manager.
Any suggestions?
Thanks.

Bt problem is that its not opening at all I mean software gets hanged up when I try to open it ...

Desktop Manager Version 5

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