Desktop Manager version 6 - TOTAL CRASH

Question

I have just bought a new laptop (Sony Vaio running Windows 7 and Microsoft Outlook 2010).
I am using the Blackberry 8900 Curve with  Vodafone.
Like everyone else, I could not synchronise my blackberry with Outlook 2010 and was told to wait until August for version 6 of Desktop Manager.
I just installed it!     But when I tried to launch Desktop Manager is simply says "Blackberry desktop software has stopped working.  Windows is checking for  a solution to the problem" and then I get  "  Blackberry desktop software has stopped working.  A problem caused the program to stop working correctly.    Windows will close the program and notify you if a solution is available".
I un-installed and reinstalled.  No change.
Prior to downloading version 6 I had  downloaded and installed version 5 with Service Pack  - the file name was 501_b049_multilanguage.  That  one installed and launched but there was NO WAY to synchronise Blackberry Curve 8900 with Outlook 2010!
My PC is brand new and "TOTALLY CLEAN" of any special install.  The only application running on this laptop other than Microsoft Windows 7 (32 bit)  and Microsoft Office 2010 (including Outlook 2010) are McAfee (which I disabled to ensure this was not the reason desktop  manager  would not work!) and an HP all in one printer!
IT HAS BEEN A WHOLE MONTH since Microsoft launched Outlook 2010, not sure what the issue is but both Desktop Manager 5 and Desktop Manager 6 have VERY SERIOUS ISSUES which should have been screened through QA.   HAS ANYONE ELSE EXPERIENCED ALL THESE ISSUES???

Answer 1

Hi and welcome to the forums!
In previous versions of desktop manager the unexpected close conditions were usually associated with the lack of administration rights (Vista) or the User Account Control  settings in Windows 7.
The third leading cause especially with laptops were either using a docking bay or the power management settings  interfering with the USB control.
As you are using the supported 32 bit Outlook 2010, I suggest that the problem may be due a connectivity issue. We can document this with Kb05143 listed below.
I would also verify that the version of NET Framework installed on your PC.
When you removed and re-installed the desktop manager did you use the clean reload procedure?
I would suggest it if we cannot find the problem through logging.
Thanks,
Bifocals
 KB05143  How to turn on BlackBerry Desktop Manager connection logging
KB11320   How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows
System requirements: BlackBerry Desktop Software
Software
• Microsoft® Windows® XP SP2 or later, Windows Vista™, Windows 7
• Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
• iTunes version 7.7.1 or later or Windows Media® Player version 10 or later for music
synchronization
Hardware
• Intel® compatible 1GHz or higher processor
• 512 MB of RAM
• USB 1.1 or higher USB port
• Screen resolution of 1024x768 or greater
User Guide - BlackBerry Desktop Software
Update Guide - BlackBerry Device Software
Release Notes - BlackBerry Desktop Software
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