Desktop Manager - Vista

Hi All,
i have a lot of problem with Desktop manager and Windows Vista.
I tried sw rev 4.3, 4.22, but i have every time some problem with the connection.
Sometime after installation, during the boot of the software it crashed and software was killed automatically.
Which is the stablest sw version on Windows vista? There are any particolar device firmware for using with Vista?
I heard a lot of problem aorund with Vista OS. Is possible that RIM is not able to develop a stable sw version for this SO?

CauseThe BlackBerry device user is attempting to install a version of BlackBerry Desktop Manager older than version 4.2.
ResolutionTo resolve this issue, download and install the latest version of BlackBerry Desktop Manager from www.blackberry.com.
IMPORTANT: If the BlackBerry device user has any previous versions of Roxio® software installed, they may still be unable to install BlackBerry Desktop Manager. If this is the case, install BlackBerry Desktop Manager without the Roxio component.
Additional InformationFor BlackBerry Desktop Manager 4.2.0.14
The BlackBerry device user will be able to successfully install BlackBerry Desktop Manager 4.2.0.14 on Microsoft Windows Vista. However, BlackBerry Desktop Manager will exhibit the following behavior:
BlackBerry Desktop Manager will detect the BlackBerry device on Microsoft Windows Vista in the Connection Settings menu.
Once Microsoft Windows Vista detects the BlackBerry device, BlackBerry Desktop Manager will show a Connected status and proceed to a Working status.
BlackBerry Desktop Manager will stay in a Working status unless the BlackBerry device user disconnects the BlackBerry device, at which time it will show a Disconnected status.
To use the BlackBerry Desktop Manager with the BlackBerry device, the BlackBerry device user must first open the appropriate component (application loader tool, backup and restore tool, email settings tool, Media Manager, or synchronization tool), then connect the BlackBerry device.
The cause of this behavior is unknown. Certain features of BlackBerry Desktop Manager do not work the same on Microsoft Windows Vista as on previous versions of Microsoft Windows.

Similar Messages

9530 Desktop Manager & Vista 32

Ok... I have been searching around the site quite a bit to see what I could find in regards to the issue that I am having, but nothing that is quite the same.
I've got my Storm connected to my computer via USB (either cradle or plain USB) , but Desktop Manager (from Verizon supplied CD and downloaded) does not see the phone at all. The weird part is that Vista see's the phone and memory card perfectly fine. I was having an issue with the device drivers not being found by Windows, but after pulling the battery as someone else in the forums suggested, the drivers installed perfectly. But still no way to actually sync my phone. I would love to reset the phone or reinstall Vista, but Vista is a clean install, only a few weeks old, and I don't want to lose everything I've got on the phone.
I have also tried pulling the SIM card, reinstalling Desktop Manager, different USB cables and everything that I could possibly imagine that may help. Are there any Windows hardware issues that I may need to know about that may cause issues... Besides Vista itself? Also has anyone notice a login delay when the Roxio Media Manager is starting after logging on, or even just using it in general?

I solved the problem! In summary I had to completely uninstall BlackBerry Desktop Manager software and then reinstall it. Once it hung during it's initialization (with my BlackBerry Storm connected) I simply disconnected the BlackBerry Storm, pressed the "Synchronize" button, setup the synchronization configuration with Outlook 2007, reconnected my BlackBerry Storm, and pressed the "Synchronize" button. More detailed steps follow...
1. Completely remove the BlackBerry Desktop Manager Software using the procedure described in Research in Motion Support Doc ID KB02206 - "How to perform a clean uninstall of BlackBerry Desktop Software" which can be found at:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
2. Download version 4.7 of the BlackBerry Desktop Manager software WITHOUT the Media Manager from this location on the Research in Motion website: http://na.blackberry.com/eng/services/desktop/
3. Install version 4.7 of the BlackBerry Desktop Manager software downloaded in step 3.
4. Execute the BlackBerry Desktop Manager software. Connect the BlackBerry Storm when requested by the software. If the software hangs, disconnect the BlackBerry Storm.
5. With the BlackBerry Storm connected (or disconnected if the Desktop Manager Software hangs in step 4) press the "Synchronize" button. Follow the setup wizard instructions for configuring the Desktop Manager Software so that it synchronizes with your application (I use Outlook 2007).
6. Once the Desktop Manager Software has had its synchronization configuration setup, connect the BlackBerry Storm, if disconnected in step 4 and press the "Synchronize" button. Let the synchronization process go to completion.
Once I followed the above steps all 2,136 contact records, 372 calendar records, 119 task records, and 95 memo records were successfully synchronized from my copy of Outlook 2007 to my BlackBerry Storm. Good luck and I hope this helps.
Stan Mattos

Desktop Manager 4.5 crshing on Vista Business

Hello All, i have the desktop manager installed on vista. The version is 4.5.015 for my blackberry. I have vista business installed with SP 1. When i do a synchronise, it crashes when it tries to replicate the calendar on my BB. I have a 8310 curve. The crash details are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.5.0.15
Application Timestamp: 48400287
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 7177
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 6d6d
Additional Information 4: 77597fd8b9929087121da8ad5ca0aae9
I am using Office 2007 with SP 1. can any one help please
Solved!
Go to Solution.

Saw an earlier post which suggested the following:
I would try deleting the intellisync folder and then trying to sync again. This may or may not help. Below are the instructions:
Close the BlackBerry Desktop Manager application.
Disconnect the BlackBerry device from the computer.
Double Click on My Computer> Local Disk (c>Documents and Settings>(username)>Application Data>Research In Motion>Blackberry>Intellisync
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch BlackBerry Desktop Manager and attempt sync the device with the computer.
I have done this and sync seems to be working (for now anyway) - give it a go!

Desktop Manager doesn't run on Vista?

Hi,
Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
what might be the problem?
thanks,
steven

I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New Desktop Manager 5.0 Crashed on Vista

Any idea why my Desktop manager crashes each and every time i connect my device. First install was a automatic install from the update service. CRASH. Uninstalled and did a complete removal and installed again. same thing - CRASH.. Below are the details. Any help would be appreciated.
Problem signature:Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e

Hi and welcome to the forums!
Please specify:
Your device model.
Your device OS (options, about, format v.4.x.x.xxx)
Your PC and is it Vista 62 or 32 bit)
Try the tips listed here:
Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
Thanks
Bifocals
Message Edited by Bifocals on 07-20-2009 06:23 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager crashes on Vista

I have a client running Desktop Manager 4.7 on Vista Home Premium, synchronizing Outlook 2007 with his Curve. The sync. process consistently fails on the Calendar step, after it has gone through all the entries.
I found this thread:
http://forums.pinstack.com/showthread.php?t=65191
Following the instructions in the second post re. running scanpst.exe then reinstalling the Desktop Manager had some success. The scan found a number of errors which it repaired; I then uninstalled the DM and reinstalled it as administrator and ran the sync. step. The first time I ran it, it worked; however, trying it for a second time threw up the same uninformative error (the application has a problem and is now closing).
From what I can see, many users seem to be having this problem, with varying degrees of success resolving it. The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Thanks,
Des

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager v5.0 Crashing on Vista 32-bit with BB Tour

Hi,
When Desktop Manager stops working halfway through the synchronization process. It does not matter if the sync is autoamtic (when the device is connected) or if i start it manually.
I am not sure if it is device related (Black Berry Tour 9630) or Windows related.
This is the Event Log from Windows:
Event ID:      1000Task Category: (100)
Description:Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x181c, application start time 0x01ca164d01177d90.
Has any one encountered this?
Any solution?
Thank you in advance.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Vista OP--Curve 8330---no sync with desktop manager---please help

I have tried the following versions of desktop manager, 4.3 from disk and download, 4.5, and 4.7. Each new version was tried after clean reinstall. Vista OP. I click the sync configure. I get the select a devise application window. I click on any one of the choices, and get the following choices:
<None>
ASCII importer/exporter
yahoo
THERE IS NO OPTION FOR VISTA
I have read many suggestions on this message community which basically say try a different version. THAT DOESN'T WORK. Is there anything else anyone has tried that works with Windows Vista?

Desktop Manager does not recognize any bluetooth drivers (stacks) other than the basic Windows Bluetooth Stack. If you have another bluetooth stack in use, you'll need to remove it and let Windows install the basic bluetooth stack. The downside of this is that you loose some of the advanced features that your current bluetooth stack gives...extra speed, etc. However, that's the only way to make bluetooth work with Desktop manager.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Best version of Desktop Manager to use with Vista and Outlook 2007

What is the best version of Desktop Manager to use on a new computer with Windows Vista and Outlook 2007?
Solved!
Go to Solution.

Hi there!
The most recent...v5.0. You can DL it here:
http://na.blackberry.com/eng/services/desktop/
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Vista/Blackberry desktop manager 4.5 problems

Have tried taking battery out of Blackberry, desktop manager still reads "disconnected". Cannot be to uninstall/reinstall since I have to download it from the blackberry site and it takes nearly two hours. Help

In Desktop Manager, with the blackberry connected via USB, click Options > Connection Settings > Select USB and then click Detect.
New to a Blackberry? Check out http://www.discoverblackberry.com

Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
1. Wait for the program to respond
2. Close the program
Can you suggest me what can I do to fix the problem and even update my BB?
Thanks
Rahul

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Bluetooth Desktop Manager communications - a Solution

There has been some chat about this already on this forum, but I haven't seen a simple statement of the problem, its cause, and the solution. As of today I have a Blackberry (an 8310) successfully resyncing over Bluetooth, so here's a quick summary.
The Problem (if you have one)
======================
You can't get the "Synchronize" Option in Blackberry Desktop Manager 4.1-up to work over Bluetooth with your Blackberry. (And for this discussion we will assume that you CAN get it to work over USB - just not over Bluetooth.
The Cause
========
The cause is that your computer and your Blackberry are not communicating properly over Bluetooth. You may have no Bluetooth connectivity between the two at all, or it may seem that you have the BB and computer properly paired - either way it is an illusion and makes no difference. If you can't complete the following on your computer - get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - then you can safely assume you do not have the proper type of Bluetooth connection you need to make it all work properly for the BB. Quit trying and read on.
Assuming you have Bluetooth on your computer working properly for other uses (ie. not broken), that you have Bluetooth discoverability turned on for both computer and BB and that your BB is healthy, the problem is with the Bluetooth drivers on your computer. Specifically the problem is that many Bluetooth drivers handle the usual Bluetooth functions like audio connection and networking, but NOT the one function you need, which is data transfer. Hence these drivers - which are almost always proprietary, non-Microsoft drivers - may work just fine for many purposes but they will never, ever talk to your BB in the way that you need them to.
The solution is to replace the Bluetooth driver you have with the generic Microsoft Bluetooth driver from Service Pack 2 or later. These Service Packs are easy to download and install from Microsoft, but the trick is that this does NOT replace the Bluetooth drivers your computer is actually using. Even deleting the Bluetooth drivers doesn't work because the computer instantly realizes it is missing the driver, looks for the appropriate Okie Fenokee brand driver that goes with the Okie Fenokee Bluetooth driver definition still sitting there in your proprietary computer, thoughtfully re-installs it and leaves you back right where you started.
The Solution
=========
The solution is easy once you know. I DO NOT PROMISE what this may do to other Bluetooth applications you have working perfectly right now, so if Grandma's kidney dialysis machine is hooked intimately to your working Bluetooth setup as it is right now, then proceed no further. Otherwise, hit "Start" and right-click on My Computer, then left-click on "Properties". Choose "Hardware", then "Device Manager". Find "Bluetooth Radios" in the list you get, expand it, and then delete EVERY entry you get below it in the hierarchy. Now get back out of all that. You have left your computer with a piece of hardware (the Bluetooth radio) and absolutely no software to drive it. Your computer will realize this and immediately start searching for software (drivers) to remedy the problem. It will ask you where to search, so make sure it either picks up the current MICROSOFT drivers from the web or the MICROSOFT drivers you have lying around (unused, till now) on your computer from a previous installation of Service Pack 2 or higher. This is easily checked just by going back into My Computer/Properties/Hardware/Device Manager/Bluetooth Radios and looking.
Give it all a minute to settle and then the previously-mentioned procedure- get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - should work. Moments later you'll see the PIN of your BB appear at the top of the Connection Settings dialog box, a sure sign of success. Now just go ahead and finish configuring Desktop Manager as you would normally, do the Sync and all's well! Contrary to some beliefs you do NOT need to do one successful USB sync before Bluetooth synce will work; the Bluetooth problem is entirely about having the right Bluetooth drivers that can cope with the special needs of the BB.
Hope this helps and good luck!

Your solution sounds pretty good but doesn't work for me. I'm running Vista with service pack 1 and two USB-Bluetooth adapters I've bought have no Microsoft driver. The manufacturer's driver works great but device manager does not find a Microsoft driver.
Is there a registry key I can modify? What about a list of compatible USB-Bluetooth adapters?
I'll try another adapter from a different manufacturer but most of them do not list Vista as a supported os.
By the way. Just what is so special about the Microsoft driver that Desktop Manager needs? The whole point of a Bluetooth and USB interface is to isolate the app from the implementation to avoid just this type of circumstance. Almost implies that Desktop Manager doesn't support Vista.
Thanks,
Bill

Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Desktop Manager - Vista

Similar Messages

Maybe you are looking for