Desktop manager will not install after fresh download

i have downloaded ver 5 desktop manager several times and it is not able to install.  I have completely un-uninstalled the previous software and deleted the regristry keys, RIM.
After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up:  a windows installer window pops up, with information and no errors.  then the installer closes.  the installer closes out and will not continue.
the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
ideas?

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

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