Desktop Manager will not recognize that my smartphone is connected

My computer does recognize that the phone is connected; I can access it.
I tried using Desktop Manager 6.0 and 5.0.1. I was able to sync only once with 6.0 when I first installed it yesterday. Then, I got an endless "connecting" message, so I uninstalled and reinstalled v. 6.0 twice. I did a clean unistall of all RIM software, and re-installed 6.0. then unistalled it and installed v. 5.0.1.
I get this - all gray

with version 6.0 "connecting" light stays on, does nothing,

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TS1363 When I plug my ipod into the usb port of my desktop, It will not recognize that anything is plugged into it. However it does recognize my flash drives, so trying to resolve my problem. Please help...

When I plug my ipod into my desk top my computer will not recognize the ipod in the usb port. I checked my usb port with one of my flash drives and it works fine. My ipod is in stuck in recovery mode, so has to be gone thru on itunes. Please help me

Yes, I think so... But what's odd here (to me) is that it actually matters what song the iPod was playing before being connected to that USB port. What happens if you connect the iPod when it is not playing any song? It seem like either the car audio system knows where to look for the iPod's song files, or it doesn't.
If you have a USB flash drive, try putting a few song files on it, and connecting it to that USB port. That's probably the primary reason for that USB port, so customer can attach USB flash drives with song files. If that works, and you can properly browse and play songs from the USB flash drive, you should just get a $5 8GB USB flash drive, fill it with your "car songs," and leaving it connected to the car audio system. That would be more convenient that remembering to connect and disconnect your nano all the time, and less wear-and-tear on the nano.

Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
The Desktop Manager will not recognise that my device is connected - although the Blackberry Device Manager does, and the compter recgnizes the connection of the removeable disk.
I have completely removed the desktop program and the device manager and used regedit to remove all of the registry entries. The downloaded the most recent upgrade both from Verizon and from RIM. Installed the programs and every thing works - I can sync - the Desktop Manger recognizes the phone conection. All is good and I think I've solved the problem
UNTIL.......... I restart the computer. The the Desktop no longer recgnizes the phone and once again I can no longer sync.
I am using Windows 7 64 bit version. I have tried the following with no success:
Run Desktop as adminstrator
Run Desktop in XP compatability Mode
and of course the reinstall as described above.
I was a long time user of the Palm Treo and switched when Palm quit supporting it.
Is there no way to concect to someone with RIM product support without purchase of a hugely expensive made for big business support contract?
HELP - anyone - I am very close to tossing the phone in the garbage and purchasing a product that works as it is supposed to and that provides product support!!!!!!!

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager does not recognize USB Connection

I have installed the Desktop Manager for MAC (v1.0.2) on my MacBook Pro Snow Leopard10.6.3.
When I connect my Storm 9520 the Mac OS recognizes the media storage drives in the 'Finder'. I can copy files to and from the device media using 'Finder' but the Desktop Manager does not recognize that the device is plugged into the USB (yes I have tried both USB connectors).
file:///Users/Nigel/Desktop/WaitingForUSB.jpg

I have an 8310, Macbook Pro running OSX 10.6 and the BB desktop v 1.0.2 build 8. It recently stopped recognizing the USB connection as well. I was able to sync my BB with the MAC but can no longer do so. The MAC mounts the BB and I can access the SD card. What gives here?

HT4314 Game center will not recognize that I play any game center games.

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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

I have a MacBook Pro 15" laptop with Retina running OSX 10.8.5. It will not recognize that my android device (Samsung Galaxy Note3). I am using the standard USB that came out of the box to connect my device to my MAC. Deleted Kies 4 MAC. Help Pls!

I have a MacBook Pro 15" laptop with Retina running OSX 10.8.5. It will not recognize that my android device (Samsung Galaxy Note3). I am using the standard USB that came out of the box to connect my device to my MAC. Deleted Kies 4 MAC. Help Pls!

Dee002 wrote:
MacBook's only have 2.0 USB ports.
Wrong.
If you're not going to provide correct advice then don't repsond at all.
http://www.apple.com/macbook-pro/specs-retina/

HT4913 My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Will not recognize the Lucid LG when connected with USB

My Dell will not recognize the Lucid LG when connected with USB. Both the computer and phone gives a split second prompt that they are connected but then goes away immediately. After reconnecting it several times however it will finally recognize the mass storage. How can I get away from the hassle of multiple re-connections before it finally recognizes that connection?

That's some helpful information about your issue samrmusso! Some recommendations that I have for you is to try a different USB port on the computer to see if it isn't an issue with that specific USB port. Are you using the cable that came with the device (recommended) or a 3rd party cable (may not support data transfering properly)? You can also try restarting both the device and computer and retest. It's possible that there's a driver conflict on your Dell. Here's how to check for these types of conflicts: http://goo.gl/qH4m5
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MikeS_VZW
Follow us on Twitter @VZWSupport

Desktop Manager does not recognize my phone

I just got my new BB 8330 from Sprint on Saturday. Last night I made an attempt to get my phone conncect to my computer and started off by downloading the Desktop Manager from the CD that was included with the phone. After the download, I attempted to connect my phone via the USB cable. The phone would only show it was connected for a few seconds then the connection ICON would disappear. After about 12 attempts of unplugging and plugging it back in, the connect ICON stayed up (this happens everytime I try to connect the USB cable). I then went to Desktop Magager, but no luck. I would not recognize my phone. I then thought I would reinstall the most recent version (V4.7) but that still did not work. I am just stumped and as you well know, Sprint Support is not exactly the most helpful. Just to give you a lil background on my equipment, I will provide the following:
Spring BB 8330, v4.3.0.127, platform 3.1.0.73
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Ok, let me ask someone this.... If I can connect my wifes BB Pearl and the Desktop Manager sees that phone, does that mean something is wrong with the USB connection in my phone? Is there a setting on my phone I should be checking? PLEASE HELP....
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Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
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I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
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Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

Desktop manager does not recognize my device

I am running Vista Ultimate 64-bit. No matter what I do, Desktop Mgr (v4.7) will not recognize my device. No device PIN# shows, only "USB" as a connection. I cannot reload my OS. I have a 507 "windows od death error".

Open DTM and connect your BB via USB cable, then in desktop go to options and click on detect and look what it has there, if everything is ok go to main menu DTM and click on sync then on to config sync settings, make sure all is correct there, failing that in options you can check you setting in connections and PIN# are entered there.
When you accept a solution from anyone could you please select the appropriate box.
Also, select the appropriate Kudos box and click it for the person’s solution you accepted thank you.
Ian H

Bought new desktop itunes will not recognize my ipod

bought new desktop itunes will not reconize my ipod so can not sync worried in case i loose all my music

Let's first focus on getting your new Windows PC to recognize the device. Have you tried all the suggestions i this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Desktop Manager will not open; Unable to sync

Blackberyy 9630. PC is XP, OS 5.0 After updating Desktop Manager via the box that says updates I am no longer able to open the Desktop Manager to sync my phone and computer. Help!I

When you are trying to sync do you have an online connection to your email...like lotus notes or outlook? Try closing the DM and unplugging your BB. Then open the DM back up and plug back in and try it again. If this doesn't work...try a different USB port. Are you using a laptop? Because I have seen this issue a lot when using a docking station.
I hope this helps.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

The Ethernet Port will not recognize that my line is plugged in... Help!

Hello... My modem recently died on me and my internet service provider installed a new one. Since then, my Airport will not recognize the ethernet line coming from the modem. I have access to the internet only by a direct plug-in to my mac from the modem.
I have shut it down, restarted, re-installed and keep getting the same response from the airport: no ethernet found.
Any ideas on how I can get my wireless back?
Thank you in advance.

Try turning off the wireless on your computer and temporarily connect it to one of the LAN <-> ports on the AirPort Extreme to see if you can get an Internet connection that way.
What happens when you try this?

8830 & Desktop Manager does not recognize Outlook Express 2000, cannot sync

I just installed Desktop Manager 5.0 and connected to my BB 8830. I use Outlook Express 2000 for calendar and I want to sync it with my BB 8330. However, in Desktop Manager under Sync / Config / Select Device for calendar, the only choices are Yahoo and Import/Export Text. Obviously it is not recognizing Outlook Express 2000 as a calendar program. Does anyone have a solution?
I bought this 8830 mainly to sync its calendar with my Outlook Express calendar. If it does not work, then I am going to return it to my cell phone carrier.
Solved!
Go to Solution.

Hi and welcome to the forums!
Outlook 2000 has not been supported since Desktop Manager 4.2.
KB14763 Unable to select Microsoft Outlook 2000 from the list of applications for synchronization
I would check on Outlook 2003, still supported by MS and the cheapest version still available.
Thanks,
Bifocals
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Desktop Manager will not recognize that my smartphone is connected

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