Desktop Manager will not run after installation

I have recently reinstalled Windows XP on my PC, so I am trying to get the Desktop Manager software back on to my computer. I have tried installing several times from the original software disk (version 4.2, I think) and have also tried downloading from the Blackberry website and from cnet, and even from the TMobile website. Each time I try, everything seems to install just fine, but when I try to open the desktop manager it does nothing, it's just a blank window that eventually just closes. When I try to open the Device Manager, I get an error message that says "This application has failed to start because libBBLaunchAgent.dll was not found. Re-installing the application may fix this problem." So I have tried re-installing over and over and every time I get the same result, no matter if I download from the disk or from any website. I have tried to search my computer for the .dll file but there are no results, even in hidden folders. I have done a google search of the .dll file and nothing comes up so I am completely lost and clueless. I have never had trouble installing this software on my PC, it just won't install since I have re-installed Windows. Does anyone have any ideas or suggestions? I'd greatly appreciate it, thanks!

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

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