Desktop Manager won recognize my BB 8130 PIN

Hello, i bought a BB off my friend and am going to switch it over to my own plan but when i connect my BB to Desktop Manager it wont Recognize the PIN or the BB. what can i do and were can i go to check if the PIN and any other code/ expires or if there still is warranty on it?

Hello smokysmoke,
Welcome to the BlackBerry Support Community Forums
The first place to start is determining whether or not it is an issue with the device or the system you are connecting it to. You may want to test it on another system with Desktop Manager installed. If it fails to detect you may want to speak with you friend to find out what kind of coverage he had when he purchased the device.
Cheers,
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

Desktop Manager Won't Recognize Media Card Installed

I have installed a media card in my device. I have changed the default storage of new pictures to the card. I would like to move the other images from device memory to the media card, but Desktop Manager will not recognize the media card is installed. The media card does contain images, and I have successfully emailed attachments. How can I get Desktop Manager to recognize the media card?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't sync Outlook

Just got a new Bold and now Desktop manager won't configiure to sync with Outlook. It gives me a "Not able to connect to internet" error. Removing firewalls and Norton didn't help.
Has anyone else had this problem, or have any ideas on how to fix it?
Thanks

Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
This article should provide more information on this issue. http://bbry.lv/mfgghx
There are some additional steps in it to try to diagnose the issue. If none of the steps in the article resolve the issue, you may want to try disabling your startup items in the System Configuration Utility and rebooting before trying again.
Hope this helps.
-FS
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Desktop manager won't recognize my 8700v!!!

hi
i have a bb 8700v which I never backed up on my MAC.
now i just bought a new bold 9780, which came with the installation cd.
i installed the Desktop manager version 2.0, then connected my old 8700 so i could back it up and then i wanted to connect my new 9780 and transfer the data.
so after installing the desktop manager, i plugged in my 8700, but the manager wouldn't recognize it. so i installed an older version of the desktop manager (1.0) but that didn't work either.
can somebody help me here please?!
thanks!!
Corrado

I've asked the MODS to move this to the MAC forum...use of the MAC software is, well, special...
http://supportforums.blackberry.com/t5/BlackBerry-for-Mac/bd-p/blackberryformac
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Desktop Manager won't recognize Playbook!

I have a recurring issues for 4 weeks whereby the desktop manager will not recognize my Playbook (PB).
I have uninstalled and reinstalled software.
My PB recognizes my PC upon connection.
My PC makes the standard noise when a USB is connected, but the D-Manager refuses to recognize the PB. Z drive does not come up either. And in Network Connections I have a LAN3 which recognizes the Reseach in Motion unit.
Plus my BB Bold is recognized.
I have already unistalled and re-installed software. Nothing seems to work.
I have spent 6 hours with RIM tech support going to the highest of levels and nothing.
HELP! ;-)
A

Is the PC a Windows based or MAC based?
What operating system are you using?
If you are using XP, you need to install Service Pack3.
With XP you need to install the latest Framework from MS. Going from memory I believe it is Framework 4.
If you are on Windows 7 you need the latest Service Pack.
You will need the latest version of the Blackberry Desktop software package installed.
Some older PC computers have issues with newer software even with all the OS updates, and not only with RIM software. This is because of the BIOS and chip set on the mother board. In some cases a BIOS upgrade, plus the OS upgrades will fix this type of thing on an older computer.
I have a twelve your old PIII server using dual processors running on XP-Pro that I still use in my network. There is no possible way I was able to get the Desktop software to properly work on it. It turned out to be a mother board chipset issue. The RIM software works on every other newer computer I have in our system.
Jerry G.
Jerry G.

Sync on desktop manager won't start with new 9700

I am attaching my 9700, with a USB cable, to my laptop. The Desktop Manager software opens but it will not start the sync'ing process with my device.
- the little "check" box - "automatically synchronize device and computer when USB connected" is switched on
- I am using the latest version of Desktop Manager
- the "Synchronize" tab is in grey. It's grey'ed out. When my curser hovers over "Synchronize" it won't light up, as in, it won't let me press the Synchronize button to initiate the process.
- my 9700 is brand new. I had no synchronizing problems with my previous model, the Curve.
- my laptop is a great device, I don't currently, nor haven't had, any issues with it in the past - DELL D420 Latitude. I seem to have all the drivers I need
- I am running Windows XP
- I am not linking to a server at work. My Blackberry is set is purely a directly link from the 9700 device, to my computer, and syncs with the calendar, address book and tasks list (MS Outlook 2003 from MS Office)
- my new 9700 - I bought it 2weeks ago. It did sync in the beginning. About three times successfully. But not now obviously.
- on my Windows bar at the bottom of my computer screen it pops up "new hardware added" and the 9700 device is no longer described by its identity number (PIN ref?), it says "new hardware added, 'memory device'"
- I've searched through the Blackberry help pages and so far, all I can come up with is that my computer can't seem to recognise now, for some unknown reason, that it is connected to my 9700. Blackberry help suggested I go to the "pairing" pages of the Help guide, but I thought "pairing" was only a subject that involves Bluetooth activities. Not a USB cable connection.
Anyone got any ideas?

Hey Graeme0309,
If you disconnect the BlackBerry from your computer and open Desktop Manager, are you able to open Synchronize?
What version of BlackBerry Desktop Manager are you using?
-ViciousFerret
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Desktop Manager Won't Work

I have downloaded the desktop manager, and like the past version, this one still wont recognize my blackberry 8330 Smartphone, I am using Windows Vista and multiple USB connection devices. I have opened the DM first, then attached the phone, and vise-versa. The phone is recognizing the connection because it lights up as charging.
I did everything SpawnMod suggested on the other blackberryboard forum, using both the decimal and hexagonal values of 1. Nothing has worked can anyone please tell me how to get the desk manager to recognize my phone, it's very annoying that I have never once been able to upload any photos from my phone (and small memory too) let alone that its only SMS and no MMS texting.
Thanks
(Here's what SpawnMod said to do and I did it all)
http://www.blackberryforums.com/rim-software/169912-desktop-manager-windows-7-a.html
"For anyone having the issue with Desktop Manager stating "Before you begin, verify that your current BlackBerry device is connected to your computer", this may resolve your problem (it worked for me even with Bluetooth):
1) Make sure no "Desktop Manager" components are running. You may need to kill BbDevMgr.exe, RIMDeviceManager.exe, and DesktopMgr.exe using Task Manager
2) Run regedit.exe
3) Navigate to:
HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Manager
4) Create a new 32bit dword reg value named "DeviceConnection" and set the value to 1
5) Launch Desktop Manager
For me this was a new install in a VM I created to test this with. I noticed that there was no value named "DeviceConnection" where one does exist on a machine of mine that is working. Once I did this, then DM would at least start up and not show that stupid message screen where it then does not allow you to select the device. It appears that the programmers at RIM need to go back to school and learn how to test application updates and use FRESH computer images for their testing."

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful. However, I've no idea if the other advice you took will do harm, good, or nothing.
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
Anyone provide any tips on how I can get this to work.
I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Desktop Manager won't read Blackberry Torch

I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
So yeah if you have any suggestions, please let me know. I'd really appreciate it.

VertNellie wrote:
I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
Hi and Welcome to the Community!
Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Desktop Manager Won't Connect -- USB unrecognized??

I have 2 new BB Curve 8330's. I have loaded the BB Desktop Manager software onto my Acer laptop (Vista) and pc (Windows XP). The software version is 4.5 and came with each phone.
The software will recognize and connect with only 1 of the 2 phones. I've tried it on each computer with indiviudal software (no shared programs even though I checked the box during installation to allow anyone to use it) with the same results.
Using the provided USB cables, I plug in phone #1, it connects just fine and I can use the software with no problems. However, when I connect phone #2, I does not recognize it at all. One the laptop, I got a prompt that reads" USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."   On the pc, there is no prompt at all. This does not happen when connecting phone #1 with the same USB cable on either computer.
I have tried uninstalling/reinstalling the software and battery in addition to use the USB cable from phone #1.
HELP!!!!!

kaizenx wrote:
Very strange...I just upgraded to Windows 7 and I can not get they synchronization working. I have a Curve 8900 and it worked fine while running Vista on the same laptop.
Now that I'm running Windows 7 I can not get the USB or Bluetooth to synchronize or backup. You do see that the device gets connected and it looks like it begins to synchronize and just stops. While in Desktop Manager none of the options are accessible. The buttons are there but nothing happens when you click them.
I have uninstaller Desktop Manager and re-installed several times but still nothing. I have also corrected the Bluetooth issues and it will not synch there as well.
Any suggestions????/
Hi and Welcome to the Forums!
For the backup, where does it stop? I know that mine takes quite a long time on one area (something to do with BBM...can't recall specifically), but if I just wait long enough, it eventually completes. Not sure why it takes so long there, but it does.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Desktop Manager not recognize my Sprint Bold 9650

I put these Issues I'm having on You Tube -
http://www.youtube.com/watch?v=lcSwbk7sxFE
or you can seach youtube for -
Sprint Blackberry Bold 9650 Desktop Manager Issues
The software does not recognize my phone at all - never has - new install on 7/13/2001
This is my first install of Desktop manager software (no older version where installed)
I have changed the power setting on my Laptop USB ports
Phone version is 6.0 bundle 2647
Desktop Manger version is 6.1.0.35
Thanks for your help -
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop Manager won't do two-way sync

Hi,
Desktop Manager (2.2.1 build 7) seems to have gotten into a mode where it won't do complete syncs with my Curve 8100. I'm only want to sync iCal and Address Book (Mac OSX 10.6.8), but DM seem to be in a write-only mode. New events on my laptop get transferred to the Curve, but no calendar event I put on the Curve get pulled to the laptop. Moreover, DM seems to push to the Curve events that I have already delete on my laptop. For example, if I accidently create a "New Event" in iCal and delete it immeidately, it turns up on the Curve as "New Event" the next time I sync.
I suspect I've set some flag incorrectly, but I can't find anything. I've "forgotten" the Curve in DM several times, deleted all its data, and reinstall DM, but nothing seems to help.
Any thought?
Thanks.

Hey Wharton,
I certainly feel your pain on this, I've got the 9900 Bold and it won't do anything on the desktop software apart from back it up, annoyed doesn't even cut the surface of the frustration I've had with this after the hours I've spent searching the forums looking for an answer to this, mine won't sync, update, or do anything really. I'm really getting fed up with what seems RIM's very passive attitude towards this situation whilst everyone on the Windows platform seems to be getting on fine with it, I very much doubt they'll read this or even care if they did to be honest because I've had problems since I got my phone and it's got worse everytime they've released an update. I'm now at a point where I can't even look up music on my phone by artist or genre because it tells me there's no media available but yet when I go into all songs they're all there and play fine. Seriously RIM, sort this **bleep** out, it's getting beyond a joke, fed up with having a £500 smartphone that I can't update or sync with my Mac. Sorry this doesn't answer your question Wharton but I stay hopeful that RIM will sort this issue out or someone has a suggestion that helps us!
Craig

Desktop Manager Won't Delete Apps

When I use Desktop Manager to go to delete an app on my Curve by unchecking the app, the checkmark just returns a second or two later. Is there something else I should be doing? Thanks.
Solved!
Go to Solution.

Odd...
You could delete the App just on the BB itself. Untethered, do this:
Homescreen > Options > Advanced Options > Applications > highlight, but don't select, the app > BBKey > Delete
See if that does it.
Occam's Razor nearly always applies when troubleshooting technology issues!
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Desktop Manager won recognize my BB 8130 PIN

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