Desktop manager won't install on pc

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After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

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Desktop Manager won't install on Mac

Would think I'm just missing something obvious but I give up.
I have administrative privileges.
Download the dmg package from BB's website without problem and opens fine. (yes, it's the Mac version, not the PC version)
Click on "Install BlackBerry Desktop software.app" and get the usual warning pop-up that it is "…an application downloaded form the Internet. Are you sure you want to open it?"
I click on "Open" and NOTHING happens (other than this pop-up window goes away).
I've closed all other programs when installing and made sure there isn't another pop-up window (hidden behind the active windows) waiting for my to respond.
I've checked the Applications folder for ANY new listings (even if it's not called something obvious like BlackBerrry Desktop Manager) and don't find anything installed/changed.
The Mac is using the Terminal program to open this Unix-exec file.
If I click on the "Uninstall BlackBerry Desktop software.app", it responds by saying it cannot find the program installed. (That tells me both that the installation package isn't entirely corrupt but that the program never actually installed)
Using Mac OS 10.6.7.
There is no antivirus/antimalware program running during installation.
Anybody have any idea what I'm missing for what should be a simple process?

After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

BB Desktop Manager won't install in OS X 7.0

Can't install latest version 2.1.1.7 - get msg:
"You can't open the application BlackBerry Desktop Software because PowerPc applications are no longer supported."
Uninstalled and reinstalled - no change?

That is why becsuse your MAC os version as you say is OS X 7.0 and as per my experience you must have 10.0 or higher and lates ITUNES fot it be installed.
Check the system requirements on the BB offical Web page
http://us.blackberry.com/apps-software/desktop/desktop_mac.jsp
Now here is a solution for you.
1. Try to do it if you have windows PC
2. If not then upgrade your MAC OS to 10.0 or higher as per there requirements then try to install it.
Need any help please let me know
Take care

Creative Cloud Desktop app won't install error 207; Adobe server?

Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

Blackberry Desktop Software won’t install on PC “Installation files cannot be validated." KB article 28396 couldn’t get past # 4 because no digital signatures tab. Removed desktop software initially because it would not update.
Mark

I have the same problem, "Torch"
Acer,Windows XP
Blackberry Desktop will not install
RE; Cannot Vaidate
....Scanned internet, unable to find correct Formula to do so

Desktop Manager won't sync Outlook

Just got a new Bold and now Desktop manager won't configiure to sync with Outlook. It gives me a "Not able to connect to internet" error. Removing firewalls and Norton didn't help.
Has anyone else had this problem, or have any ideas on how to fix it?
Thanks

Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
This article should provide more information on this issue. http://bbry.lv/mfgghx
There are some additional steps in it to try to diagnose the issue. If none of the steps in the article resolve the issue, you may want to try disabling your startup items in the System Configuration Utility and rebooting before trying again.
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Won't Connect -- USB unrecognized??

I have 2 new BB Curve 8330's. I have loaded the BB Desktop Manager software onto my Acer laptop (Vista) and pc (Windows XP). The software version is 4.5 and came with each phone.
The software will recognize and connect with only 1 of the 2 phones. I've tried it on each computer with indiviudal software (no shared programs even though I checked the box during installation to allow anyone to use it) with the same results.
Using the provided USB cables, I plug in phone #1, it connects just fine and I can use the software with no problems. However, when I connect phone #2, I does not recognize it at all. One the laptop, I got a prompt that reads" USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."   On the pc, there is no prompt at all. This does not happen when connecting phone #1 with the same USB cable on either computer.
I have tried uninstalling/reinstalling the software and battery in addition to use the USB cable from phone #1.
HELP!!!!!

kaizenx wrote:
Very strange...I just upgraded to Windows 7 and I can not get they synchronization working. I have a Curve 8900 and it worked fine while running Vista on the same laptop.
Now that I'm running Windows 7 I can not get the USB or Bluetooth to synchronize or backup. You do see that the device gets connected and it looks like it begins to synchronize and just stops. While in Desktop Manager none of the options are accessible. The buttons are there but nothing happens when you click them.
I have uninstaller Desktop Manager and re-installed several times but still nothing. I have also corrected the Bluetooth issues and it will not synch there as well.
Any suggestions????/
Hi and Welcome to the Forums!
For the backup, where does it stop? I know that mine takes quite a long time on one area (something to do with BBM...can't recall specifically), but if I just wait long enough, it eventually completes. Not sure why it takes so long there, but it does.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Desktop Manager Won't Recognize Media Card Installed

I have installed a media card in my device. I have changed the default storage of new pictures to the card. I would like to move the other images from device memory to the media card, but Desktop Manager will not recognize the media card is installed. The media card does contain images, and I have successfully emailed attachments. How can I get Desktop Manager to recognize the media card?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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CC cloud desktop manager won't launch from win 8.1. It won't let me uninstall it either. Deadlock

I installed CC cloud desktop manager and it won't launch from win 8.1. It won't let me uninstall it either. I'm in a deadlock and can't get to my subscription. How do I remove it from my PC and re-install it ?

App doesn't open | Progress wheel spins continually
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
Anyone provide any tips on how I can get this to work.
I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Sync on desktop manager won't start with new 9700

I am attaching my 9700, with a USB cable, to my laptop. The Desktop Manager software opens but it will not start the sync'ing process with my device.
- the little "check" box - "automatically synchronize device and computer when USB connected" is switched on
- I am using the latest version of Desktop Manager
- the "Synchronize" tab is in grey. It's grey'ed out. When my curser hovers over "Synchronize" it won't light up, as in, it won't let me press the Synchronize button to initiate the process.
- my 9700 is brand new. I had no synchronizing problems with my previous model, the Curve.
- my laptop is a great device, I don't currently, nor haven't had, any issues with it in the past - DELL D420 Latitude. I seem to have all the drivers I need
- I am running Windows XP
- I am not linking to a server at work. My Blackberry is set is purely a directly link from the 9700 device, to my computer, and syncs with the calendar, address book and tasks list (MS Outlook 2003 from MS Office)
- my new 9700 - I bought it 2weeks ago. It did sync in the beginning. About three times successfully. But not now obviously.
- on my Windows bar at the bottom of my computer screen it pops up "new hardware added" and the 9700 device is no longer described by its identity number (PIN ref?), it says "new hardware added, 'memory device'"
- I've searched through the Blackberry help pages and so far, all I can come up with is that my computer can't seem to recognise now, for some unknown reason, that it is connected to my 9700. Blackberry help suggested I go to the "pairing" pages of the Help guide, but I thought "pairing" was only a subject that involves Bluetooth activities. Not a USB cable connection.
Anyone got any ideas?

Hey Graeme0309,
If you disconnect the BlackBerry from your computer and open Desktop Manager, are you able to open Synchronize?
What version of BlackBerry Desktop Manager are you using?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop Manager won't do two-way sync

Hi,
Desktop Manager (2.2.1 build 7) seems to have gotten into a mode where it won't do complete syncs with my Curve 8100. I'm only want to sync iCal and Address Book (Mac OSX 10.6.8), but DM seem to be in a write-only mode. New events on my laptop get transferred to the Curve, but no calendar event I put on the Curve get pulled to the laptop. Moreover, DM seems to push to the Curve events that I have already delete on my laptop. For example, if I accidently create a "New Event" in iCal and delete it immeidately, it turns up on the Curve as "New Event" the next time I sync.
I suspect I've set some flag incorrectly, but I can't find anything. I've "forgotten" the Curve in DM several times, deleted all its data, and reinstall DM, but nothing seems to help.
Any thought?
Thanks.

Hey Wharton,
I certainly feel your pain on this, I've got the 9900 Bold and it won't do anything on the desktop software apart from back it up, annoyed doesn't even cut the surface of the frustration I've had with this after the hours I've spent searching the forums looking for an answer to this, mine won't sync, update, or do anything really. I'm really getting fed up with what seems RIM's very passive attitude towards this situation whilst everyone on the Windows platform seems to be getting on fine with it, I very much doubt they'll read this or even care if they did to be honest because I've had problems since I got my phone and it's got worse everytime they've released an update. I'm now at a point where I can't even look up music on my phone by artist or genre because it tells me there's no media available but yet when I go into all songs they're all there and play fine. Seriously RIM, sort this **bleep** out, it's getting beyond a joke, fed up with having a £500 smartphone that I can't update or sync with my Mac. Sorry this doesn't answer your question Wharton but I stay hopeful that RIM will sort this issue out or someone has a suggestion that helps us!
Craig

CC Desktop app won't install

CC desktop asked to update. The update failed and caused the app to stop on by Surface 2 with windows 8.1. Remove and reinstall fails to restore the desktop app. The install fails with the progress bar about half complete. No error code install just quits with windows error message. Any suggestions?

I decided to try removing all CC applications but that operation also.failed due to the lack of application manager. I couldn't get that to install either so I finally found the cc cleaner tool and had it remove everything.
CC Cleaner and a pass through regedit getting rid of superfluous stuff got the system in a position where it would actually install the desktop app.
Bottom line of all this is that CC is basically a pretty unstable system. This is evident from many forum posts. In addition, the live chat function doesn't provide any support as nobody is there to answer the bell.

Desktop manager won't install on pc

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