Desktop Manager won't open up after installation

There were a couple of posts on this top back in mid 2010 but unfortunately no reply but I'm hoping someone out there can help:
Whenever I try to start up up Desktop Manager software I get a Windows message saying "... has encountered a problem and needs to close." There is some help about this problem occuring at synchronization but I can't even get started at all! I have uninstalled and reinstalled the software several times but to no avail. Oddly and maybe significantly, at download, says the software is 108MB but the installed software states only 99.5MB. I am running Windows XP.
Can anyone help? Thanks
Solved!
Go to Solution.

Hi Graham,
I'm running Windows XP 2002, SP3 version. I have a 1.75GHz Pentium processor and 1GB RAM.
Forgive me, I'm not 100% clear on your second question. I downloaded the file from www.blackberry/desktopsoftware. I use Google Chrome as my browser and I ran the set up file straight from the toolbar at the bottom of the browser rather than from where the file is saved in My Documents/ Downloads. 
Does that answer your query?

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