Desktop Manager Won't Recognize Media Card Installed

I have installed a media card in my device. I have changed the default storage of new pictures to the card. I would like to move the other images from device memory to the media card, but Desktop Manager will not recognize the media card is installed. The media card does contain images, and I have successfully emailed attachments. How can I get Desktop Manager to recognize the media card?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager incorrectly says my media card is full

As you can see from the image below, Desktop Manager reports that my media card is full but this is incorrect - the card is empty but for the 3 photos I took earlier today. I am running iTunes 9.1, Desktop Manager 1.02 (build 8) and OS X 10.6.3.
Any suggestions on how to correct this?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't recognize Playbook!

I have a recurring issues for 4 weeks whereby the desktop manager will not recognize my Playbook (PB).
I have uninstalled and reinstalled software.
My PB recognizes my PC upon connection.
My PC makes the standard noise when a USB is connected, but the D-Manager refuses to recognize the PB. Z drive does not come up either. And in Network Connections I have a LAN3 which recognizes the Reseach in Motion unit.
Plus my BB Bold is recognized.
I have already unistalled and re-installed software. Nothing seems to work.
I have spent 6 hours with RIM tech support going to the highest of levels and nothing.
HELP! ;-)
A

Is the PC a Windows based or MAC based?
What operating system are you using?
If you are using XP, you need to install Service Pack3.
With XP you need to install the latest Framework from MS. Going from memory I believe it is Framework 4.
If you are on Windows 7 you need the latest Service Pack.
You will need the latest version of the Blackberry Desktop software package installed.
Some older PC computers have issues with newer software even with all the OS updates, and not only with RIM software. This is because of the BIOS and chip set on the mother board. In some cases a BIOS upgrade, plus the OS upgrades will fix this type of thing on an older computer.
I have a twelve your old PIII server using dual processors running on XP-Pro that I still use in my network. There is no possible way I was able to get the Desktop software to properly work on it. It turned out to be a mother board chipset issue. The RIM software works on every other newer computer I have in our system.
Jerry G.
Jerry G.

Roxio Media Manager Won't Recognize SD Card

I've followed some threads around here checking to see if I could fix this solution. I've reformatted my card several times, reinstalled BB Desktop Manager, along with almost everything else. My device shows up in the "My Devices" tab but it will not display my card. Any ideas?

Guam
BB desktop mgr v4.6 and 4.7 were released relatively close and I would first recommend first to uninstall v4.6 and go ahead and install v4.7....
Also, just as a note, the largest portion of the BB desktop mgr install and operation is the Media Mgr, due to the use of different drivers and operations in your cpu, so it will take a few minutes to run in some cases....
Try restarting your CPU to make sure no glitches are present on the computers operating system -
If after these two steps you are having a problem loading just the Media Mgr portion of the desktop software, then you may have a driver conflict occuring thru windows not allowing the proper load of this program... just a thought...
Let me know how it goes!
If I successfully help you with an issue, thank you for clicking "kudos" in my post.
If your issue has been solved, please resolve this thread by marking the post which solved it for you!

Media manager won't recognise media card or contents

I'm getting frustrated here... the Blackberry used with the old Roxio PC software work fine. The laptop has been rebuilt, and the new BB Media manager does not want to recognise the photos I have stored on the Media card. I can upload them individually (there are around 300 of them) to Facebook or similar, I can bluetooth them individually to my Apple. But can not get them off or access them on mass. The Apple PC says "Unable to locate media card". The Windows PC says the media card is encrypted. I want these pics, what am I doing wrong?
I also remember when I had the first BB that I could access all the files as if the BB and media card were HDDs - now, despite loading the USB drivers that will not work.
Can anyone help please - apologies if this is a fixed problem already... I have searched the boards but nothing is coming up that answers the problem.
Thanks
Adam

These are files from an SD card camera so have no natural reel numbe
Well, if you use Log and Transfer then FCP will assign it one. I use L&T for P2 and for the footage from my Canon DSLR, and FCP assigns it the name of the folder that I offloaded the SD card onto. Which is why I give the folders unique names...tape names.
Maybe FCP won't recompress properly as you aren't using an editing codec to begin with. "I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro." H.264 isn't designed for editing, so it might not work right. First convert to ProRes 422, then media manage smaller.
Shane

Desktop manager won't recognize my 8700v!!!

hi
i have a bb 8700v which I never backed up on my MAC.
now i just bought a new bold 9780, which came with the installation cd.
i installed the Desktop manager version 2.0, then connected my old 8700 so i could back it up and then i wanted to connect my new 9780 and transfer the data.
so after installing the desktop manager, i plugged in my 8700, but the manager wouldn't recognize it. so i installed an older version of the desktop manager (1.0) but that didn't work either.
can somebody help me here please?!
thanks!!
Corrado

I've asked the MODS to move this to the MAC forum...use of the MAC software is, well, special...
http://supportforums.blackberry.com/t5/BlackBerry-for-Mac/bd-p/blackberryformac
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won recognize my BB 8130 PIN

Hello, i bought a BB off my friend and am going to switch it over to my own plan but when i connect my BB to Desktop Manager it wont Recognize the PIN or the BB. what can i do and were can i go to check if the PIN and any other code/ expires or if there still is warranty on it?

Hello smokysmoke,
Welcome to the BlackBerry Support Community Forums
The first place to start is determining whether or not it is an issue with the device or the system you are connecting it to. You may want to test it on another system with Desktop Manager installed. If it fails to detect you may want to speak with you friend to find out what kind of coverage he had when he purchased the device.
Cheers,
-FB
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Desktop Manager won't install on Mac

Would think I'm just missing something obvious but I give up.
I have administrative privileges.
Download the dmg package from BB's website without problem and opens fine. (yes, it's the Mac version, not the PC version)
Click on "Install BlackBerry Desktop software.app" and get the usual warning pop-up that it is "…an application downloaded form the Internet. Are you sure you want to open it?"
I click on "Open" and NOTHING happens (other than this pop-up window goes away).
I've closed all other programs when installing and made sure there isn't another pop-up window (hidden behind the active windows) waiting for my to respond.
I've checked the Applications folder for ANY new listings (even if it's not called something obvious like BlackBerrry Desktop Manager) and don't find anything installed/changed.
The Mac is using the Terminal program to open this Unix-exec file.
If I click on the "Uninstall BlackBerry Desktop software.app", it responds by saying it cannot find the program installed. (That tells me both that the installation package isn't entirely corrupt but that the program never actually installed)
Using Mac OS 10.6.7.
There is no antivirus/antimalware program running during installation.
Anybody have any idea what I'm missing for what should be a simple process?

After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

Desktop Manager does not recognize USB Connection

I have installed the Desktop Manager for MAC (v1.0.2) on my MacBook Pro Snow Leopard10.6.3.
When I connect my Storm 9520 the Mac OS recognizes the media storage drives in the 'Finder'. I can copy files to and from the device media using 'Finder' but the Desktop Manager does not recognize that the device is plugged into the USB (yes I have tried both USB connectors).
file:///Users/Nigel/Desktop/WaitingForUSB.jpg

I have an 8310, Macbook Pro running OSX 10.6 and the BB desktop v 1.0.2 build 8. It recently stopped recognizing the USB connection as well. I was able to sync my BB with the MAC but can no longer do so. The MAC mounts the BB and I can access the SD card. What gives here?

IPhoto won't recognize SD card placed directly into my iMac's SD slot.

iPhoto won't recognize SD card placed directly into my iMac's SD slot. Image Capture shows the name of the SD card but does not show any photos. If I use the Finder I can see all of the photos on the sd card so I know they are there. I've previously imported lots of photos from teh SD slot directly into iPhoto. Tried a second SD card with the same issue.
Any ideas? Thanks for the help
Using iPhoto 8.1.2
Mac OS 10.6.8

Make a temporary, backup copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
any tips on how to recover those lost photos?
If you don't recover the photos with the above you'll need to run a recovery app like MediaRECOVER to recover the photos from the memory card.
OT

Creative Cloud Desktop application does´t recognize the apps installed

Hi, today the Creative Cloud Desktop application does´t recognize the apps installed: all the CC2014 apps, but I´ve all installed. All the actives are synchronized, and those are recognized. I try to unistall some apps but also give some errors. All the problems came because Yesterdar I tried to update After Effects CC

THanks, Sheena
I did most of the list, and i could not fix it.
All the problems began when i tried to update After Efects CC to After Effects CC2014, yesterday... The update did not progress, with a error message, i followed help doc to fix that too, but i couldn' t... Today when i ligth the Mac, i surprise with this new problem.
IN the desktop Aplication i can see the activs (type, svc, etc, i hace download previouisly) without problem, and the historial...
I use a Mac OSX 10.9. The last mavericks... Do i have to uodate to Yousemite to fix it at all ?
THanks you
REgards

Desktop Manager won't sync Outlook

Just got a new Bold and now Desktop manager won't configiure to sync with Outlook. It gives me a "Not able to connect to internet" error. Removing firewalls and Norton didn't help.
Has anyone else had this problem, or have any ideas on how to fix it?
Thanks

Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
This article should provide more information on this issue. http://bbry.lv/mfgghx
There are some additional steps in it to try to diagnose the issue. If none of the steps in the article resolve the issue, you may want to try disabling your startup items in the System Configuration Utility and rebooting before trying again.
Hope this helps.
-FS
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop Manager Won't Recognize Media Card Installed

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