Desktop manager won't see computer files

I can download videos from my BB to my desktop but I cannot upload from my desktop to my BB.

Hello cattieluver and welcome to the BlackBerry® Support Community Forums.
Are you using the BlackBerry® Desktop Software to transfer the media files from your BlackBerry® smartphone to your computer? If not, how are you downloading the media files from your device to your computer?
When you connect your device to the computer, do you see the prompt for USB drive?
Thanks!
-HMthePirate
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Similar Messages

8310 desktop manager won't see photos in mass storage mode to transfer to computer

Redownloaded desktop manager today. Wasn't working. Download complete - no roxio on my computer software - should it show up separately? Will sync. Tells me no photos to download. Mass storage mode is on. What am I doing wrong? Thanks - Launa

Dear Launa
Do these things for your problem solution
AS you said re downloading completed an no roxio i dam shore that you donwload desktop manager 5.0 or 5.1 that will never work. Just follow the tips below
1.     download latest software from the BB web site its free. the latest version is 6.1
2.     Install and connect your device with PC using USB or Bluetooth. I preffer Cable (USB)
3.     Run it go to My Videos, My Pictures which are appeared on the left hand side pan of the software screen.
4.     Sync what ever you want.
If that does not work then do these
1.     If your data is on the memory card (Mostly the pictures and videos by default on the memory card but some time it is by default the phone memeory. If on the memory card then
2.     unplug you BB ad plug your BB again this time when you connect with the pc a message will be displayed on your BB screen which ask you to start Mass storage or not.
3.    Start Mass storage and copy paste the pictures you want from BB to PC or PC to BB
4.    For memory card instead of pluging the cable you can use a Memory Card Reader. But Mass Storage will be prefferd coz in that way you are able to browse both memories PHONE and CARD but in memory card case you just able to view card details not phone.
5.   Some time the folders are hidden in your PC and on the card for that Unhide all by going
if wndows 7 or vista then
My COmputer - > Organize -> Organize Folder and Stettings -> Scroll down and locate folder view and click the radio Show HIdden files and Folders. After that just beneth the Show Hidden Files and Folder Radio three options are checked "Hide Extentions for known file type and Hide protected operaing system files (recomended), just uncheck all of these and click ok it will prompt and message when unchecking just do it. and you see all the hidden files on the card. YOu can do it b going on Control Panel
For XP Users
Go to My Computer -> Tools -> Folder Option and the options are same as above stated and same here also you can do it by control pannel
Just let me know if this will solve your problem
Thanks and Regards
Muhammad Ehsan
IT Support Engineer
Ovex Technologies Pakistan

Desktop Manager won't see 8120!!!

I installed my desktop software twice and it always says disconnected when i plug my 8120 in. I want to sync my contacts with my outlook. Can someone help?

Is there memory card installed in your blackberry ?
If so - when your device is connected to your desktop (device keyboard has to be unlocked) - then additional removable drive has to appear in "My computer".
If there is no removable drive - check your usb-cable. Perhaps there is a problem with your usb-cable.

Extension Manager won't See My products?

Hello,
I am running windows 7 64bit and have the CS5 Master suite. Due to low disk space I installed the suite on an external drive which the computer saw as (I) Later I installed a Card reader and it changed all my drive letters, so now the hard drive is seen as (L). For awhile a was able to use Photoshop or any of the programs until I figured out how to change the path in properties to go to the (L) Drive instead of looking for a non existant (I).
Now I can open the products, but the Extension manager won't see them at all and when I try to install a new purchase or download I get this: http://prntscr.com/spmmq and this is the version I am using http://prntscr.com/spn0a, I do have CS6 as well, but it crashes 2-3 times a day from random things and I have a lot of stuff my photoshop has to load, so it takes almost 1.5 hours to get back up after a crash.. grrr!!!
I tried downloading CS5 Extension manager to reinstall it, but when I did that it was forcing the installation the the non existant drive (I) I couldn't change the path and when I went to unistall the Extension Manager, there was no option for it to be removed??
So the question is... is there a way to have my extension manager find the products on the (L) drive???
Thank you for any help,
J

using the Microsoft BlueTooth driver is a requirement for Desktop Manager, not an issue. Please read task 2 of the following article from the public knowledge base:
KB04132 How to set up Bluetooth connectivity between a BlackBerry smartphone and BlackBerry Desktop Software
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't sync Outlook

Just got a new Bold and now Desktop manager won't configiure to sync with Outlook. It gives me a "Not able to connect to internet" error. Removing firewalls and Norton didn't help.
Has anyone else had this problem, or have any ideas on how to fix it?
Thanks

Hi MarcBrittain,
Welcome to the BlackBerry Support Community.
This article should provide more information on this issue. http://bbry.lv/mfgghx
There are some additional steps in it to try to diagnose the issue. If none of the steps in the article resolve the issue, you may want to try disabling your startup items in the System Configuration Utility and rebooting before trying again.
Hope this helps.
-FS
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Click Solution? for posts that have solved your issue(s)!

Mac Blackberry Desktop Manager Won't sync with New Bold 9650

I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this.
More importantly, the SYNC option doesn't even come up while the two are connected. It stays greyed out and won't let me get the option to sync. This worked fine with the curve, but the bold won't sync!!! Help please!!!

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

Sync on desktop manager won't start with new 9700

I am attaching my 9700, with a USB cable, to my laptop. The Desktop Manager software opens but it will not start the sync'ing process with my device.
- the little "check" box - "automatically synchronize device and computer when USB connected" is switched on
- I am using the latest version of Desktop Manager
- the "Synchronize" tab is in grey. It's grey'ed out. When my curser hovers over "Synchronize" it won't light up, as in, it won't let me press the Synchronize button to initiate the process.
- my 9700 is brand new. I had no synchronizing problems with my previous model, the Curve.
- my laptop is a great device, I don't currently, nor haven't had, any issues with it in the past - DELL D420 Latitude. I seem to have all the drivers I need
- I am running Windows XP
- I am not linking to a server at work. My Blackberry is set is purely a directly link from the 9700 device, to my computer, and syncs with the calendar, address book and tasks list (MS Outlook 2003 from MS Office)
- my new 9700 - I bought it 2weeks ago. It did sync in the beginning. About three times successfully. But not now obviously.
- on my Windows bar at the bottom of my computer screen it pops up "new hardware added" and the 9700 device is no longer described by its identity number (PIN ref?), it says "new hardware added, 'memory device'"
- I've searched through the Blackberry help pages and so far, all I can come up with is that my computer can't seem to recognise now, for some unknown reason, that it is connected to my 9700. Blackberry help suggested I go to the "pairing" pages of the Help guide, but I thought "pairing" was only a subject that involves Bluetooth activities. Not a USB cable connection.
Anyone got any ideas?

Hey Graeme0309,
If you disconnect the BlackBerry from your computer and open Desktop Manager, are you able to open Synchronize?
What version of BlackBerry Desktop Manager are you using?
-ViciousFerret
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Desktop Manager Won't Delete Apps

When I use Desktop Manager to go to delete an app on my Curve by unchecking the app, the checkmark just returns a second or two later. Is there something else I should be doing? Thanks.
Solved!
Go to Solution.

Odd...
You could delete the App just on the BB itself. Untethered, do this:
Homescreen > Options > Advanced Options > Applications > highlight, but don't select, the app > BBKey > Delete
See if that does it.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager won't install on Mac

Would think I'm just missing something obvious but I give up.
I have administrative privileges.
Download the dmg package from BB's website without problem and opens fine. (yes, it's the Mac version, not the PC version)
Click on "Install BlackBerry Desktop software.app" and get the usual warning pop-up that it is "…an application downloaded form the Internet. Are you sure you want to open it?"
I click on "Open" and NOTHING happens (other than this pop-up window goes away).
I've closed all other programs when installing and made sure there isn't another pop-up window (hidden behind the active windows) waiting for my to respond.
I've checked the Applications folder for ANY new listings (even if it's not called something obvious like BlackBerrry Desktop Manager) and don't find anything installed/changed.
The Mac is using the Terminal program to open this Unix-exec file.
If I click on the "Uninstall BlackBerry Desktop software.app", it responds by saying it cannot find the program installed. (That tells me both that the installation package isn't entirely corrupt but that the program never actually installed)
Using Mac OS 10.6.7.
There is no antivirus/antimalware program running during installation.
Anybody have any idea what I'm missing for what should be a simple process?

After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
Anyone provide any tips on how I can get this to work.
I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9810 and Desktop Manager won't talk

Hi there,
I have a big problem connecting my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following:
If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB.
But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
Please help me I cannot stand this situation anymore.
Thanks for any help
Walter

Sometimes the Desktop Software will say "Connecting" in the lower right corner.
I was using a 6.something version and upgraded to the latest revision of 7 and I still have the same error.
Blackberry is recognized by the PC as a blackberry, but the desktop software always has the Backup option greyed out.

Blackberry Desktop Manager won't read Blackberry Torch

I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
So yeah if you have any suggestions, please let me know. I'd really appreciate it.

VertNellie wrote:
I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
Hi and Welcome to the Community!
Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager Won't Connect -- USB unrecognized??

I have 2 new BB Curve 8330's. I have loaded the BB Desktop Manager software onto my Acer laptop (Vista) and pc (Windows XP). The software version is 4.5 and came with each phone.
The software will recognize and connect with only 1 of the 2 phones. I've tried it on each computer with indiviudal software (no shared programs even though I checked the box during installation to allow anyone to use it) with the same results.
Using the provided USB cables, I plug in phone #1, it connects just fine and I can use the software with no problems. However, when I connect phone #2, I does not recognize it at all. One the laptop, I got a prompt that reads" USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it."   On the pc, there is no prompt at all. This does not happen when connecting phone #1 with the same USB cable on either computer.
I have tried uninstalling/reinstalling the software and battery in addition to use the USB cable from phone #1.
HELP!!!!!

kaizenx wrote:
Very strange...I just upgraded to Windows 7 and I can not get they synchronization working. I have a Curve 8900 and it worked fine while running Vista on the same laptop.
Now that I'm running Windows 7 I can not get the USB or Bluetooth to synchronize or backup. You do see that the device gets connected and it looks like it begins to synchronize and just stops. While in Desktop Manager none of the options are accessible. The buttons are there but nothing happens when you click them.
I have uninstaller Desktop Manager and re-installed several times but still nothing. I have also corrected the Bluetooth issues and it will not synch there as well.
Any suggestions????/
Hi and Welcome to the Forums!
For the backup, where does it stop? I know that mine takes quite a long time on one area (something to do with BBM...can't recall specifically), but if I just wait long enough, it eventually completes. Not sure why it takes so long there, but it does.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop manager won't see computer files

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