Desktop Mgr. Updates

When I ask desktop mgr to check for updates does my BB Curve need to be connected to the PC ?
Solved!
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Yeah, it does because you can connect multiple models (not at the same time) to the DTM so it needs to know which phone needs the update.
Kijana
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    Hello, I've tried to reinstall the desktop manager, formatted the 16GB Media Card, in the Memory section of the Options (Compression - Disabled, Media Card Support - On, Media Transfer Protocol - On, Mass Storage Mode - On, Auto Enable Mass Storage Mode When Connnected - Yes).
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    09:21:58.928|DEBUG|20|RimDeviceManager.exe|0|[1208] [3251AF1B:C8C320] Device Connection Acquired
    09:21:58.929|DEBUG|9|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4DE30] Connection to device established.
    09:21:58.929|DEBUG|9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B] Device connection established by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:21:58.929|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::Connect|PIN:0x3251AF1B] Desktop connection acquired.
    09:21:58.942|DEBUG|9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::GetProtocolId|PIN:0x3251AF1B] Protocol found. Protocol: Database Access Id: 1.
    09:21:59.728|INFO |45|Rim.Desktop.Services.Tasks|0|TASK: [Task_Action_After_Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ExecuteAfterStartup>b__2c()
    09:21:59.729|INFO |45|Rim.Desktop.Services.Tasks|0|TASK: [Task_Action_After_Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2005
    09:21:59.734|INFO |9|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::~IManagedDesktopChannelConnection|844214043] Destroying IManagedDesktopChannelConnection.
    09:21:59.735|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl:isconnect|PIN:0x3251AF1B] Disconnecting desktop channel connection.
    09:21:59.735|DEBUG|9|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4DE30] Disconnecting device.
    09:21:59.747|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Release Interface C8C320
    09:21:59.747|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass true true
    09:21:59.748|DEBUG|9|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4DE30] device disconnected.
    09:21:59.748|DEBUG|9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection release requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:21:59.748|DEBUG|9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection released requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:21:59.748|DEBUG|9|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4DE30] Disconnecting device.
    09:21:59.748|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Release Interface C8C320
    09:21:59.748|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass true true
    09:21:59.748|DEBUG|9|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4DE30] device disconnected.
    09:21:59.750|DEBUG|1|Rim.Desktop.IntelliSync.|0|Auto organizer sync - device 844214043
    09:21:59.804|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.IntelliSync.View.ProgressDialog
    09:21:59.805|DEBUG|1|Rim.Desktop.IntelliSync.|0|Performing operation Rim.Desktop.IntelliSync.ViewModel.MainViewModel+OperationDelegate on device 844214043
    09:21:59.805|DEBUG|1|Rim.Desktop.IntelliSync.|0|Execute organizer operation in an already acquired device session.
    09:21:59.806|DEBUG|1|Rim.Desktop.IntelliSync.|0|Finished operation Rim.Desktop.IntelliSync.ViewModel.MainViewModel+OperationDelegate
    09:21:59.815|DEBUG|23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::IManagedDesktopChannelConnection|844214043] Creating ManagedDesktopChannelConnection.
    09:21:59.815|INFO |23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::Connect|844214043] Connecting to device.
    09:21:59.815|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnectionIN:0x3251AF1B] "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl" client requesting device connection.
    09:21:59.815|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B]  Establishing new connection to device.
    09:21:59.815|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4E1B0] Connecting to device.
    09:21:59.816|INFO |30|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x1538, THREADNAME="Unnamed"
    09:21:59.816|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Acquire Interface RIMDESKTOPCHANNEL on device B8F798
    09:21:59.817|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass false false
    09:21:59.817|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Disable Bypass
    09:21:59.873|INFO |43|Rim.Desktop.Services.Tasks|0|TASK: [Task_Action_After_Startup], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ExecuteAfterStartup>b__2c()
    09:21:59.873|INFO |43|Rim.Desktop.Services.Tasks|0|TASK: [Task_Action_After_Startup], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2005
    09:22:00.242|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] lockPassword. TRUE
    09:22:00.391|INFO |45|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] running after delay on new thread
    09:22:00.391|INFO |45|Rim.Desktop.Media|0|Task [videos_SetThumbnailTask] run on new thread MTA
    09:22:00.391|INFO |49|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
    09:22:00.392|INFO |49|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    09:22:00.393|INFO |49|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    09:22:00.394|INFO |49|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    09:22:00.394|INFO |49|Rim.Desktop.Media|0|TASK: [videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
    09:22:00.464|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] lockPassword. FALSE
    09:22:00.464|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:C8F138] Device Connection Acquired
    09:22:00.465|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4E1B0] Connection to device established.
    09:22:00.465|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B] Device connection established by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:00.465|INFO |23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::Connect|PIN:0x3251AF1B] Desktop connection acquired.
    09:22:00.476|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::GetProtocolId|PIN:0x3251AF1B] Protocol found. Protocol: Database Access Id: 1.
    09:22:17.475|INFO |23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::~IManagedDesktopChannelConnection|844214043] Destroying IManagedDesktopChannelConnection.
    09:22:17.475|INFO |23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl:isconnect|PIN:0x3251AF1B] Disconnecting desktop channel connection.
    09:22:17.475|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E1B0] Disconnecting device.
    09:22:17.488|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Release Interface C8F138
    09:22:17.489|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass true true
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E1B0] device disconnected.
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection release requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection released requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E1B0] Disconnecting device.
    09:22:17.489|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Release Interface C8F138
    09:22:17.489|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass true true
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E1B0] device disconnected.
    09:22:17.489|DEBUG|23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::IManagedDesktopChannelConnection|844214043] Creating ManagedDesktopChannelConnection.
    09:22:17.489|INFO |23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::Connect|844214043] Connecting to device.
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnectionIN:0x3251AF1B] "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl" client requesting device connection.
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B]  Establishing new connection to device.
    09:22:17.489|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4E0B0] Connecting to device.
    09:22:17.490|INFO |49|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x1910, THREADNAME="Unnamed"
    09:22:17.490|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Acquire Interface RIMDESKTOPCHANNEL on device B8F798
    09:22:17.490|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] enableBypass false false
    09:22:17.490|DEBUG|29|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] Disable Bypass
    09:22:17.976|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] lockPassword. TRUE
    09:22:18.529|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:B8F798] lockPassword. FALSE
    09:22:18.530|DEBUG|20|RimDeviceManager.exe|0|[1B1C] [3251AF1B:C9B058] Device Connection Acquired
    09:22:18.530|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4E0B0] Connection to device established.
    09:22:18.530|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B] Device connection established by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:18.530|INFO |23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::Connect|PIN:0x3251AF1B] Desktop connection acquired.
    09:22:18.540|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl::GetProtocolId|PIN:0x3251AF1B] Protocol found. Protocol: Database Access Id: 1.
    09:22:19.241|INFO |23|Rim.Desktop.DesktopChannelWrapper|0|[IManagedDesktopChannelConnection::~IManagedDesktopChannelConnection|844214043] Destroying IManagedDesktopChannelConnection.
    09:22:19.241|INFO |23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:esktopChannel:esktopChannelImpl:isconnect|PIN:0x3251AF1B] Disconnecting desktop channel connection.
    09:22:19.241|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E0B0] Disconnecting device.
    09:22:19.253|DEBUG|29|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] Release Interface C9B058
    09:22:19.253|DEBUG|29|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] enableBypass true true
    09:22:19.253|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E0B0] device disconnected.
    09:22:19.253|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection release requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:19.253|DEBUG|23|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::ReleaseDesktopChannelConnection|PIN:0x3251AF1B] Desktop connection released requested by "Rim.Desktop.Services.Device.DesktopChannel.DesktopChannelImpl".
    09:22:19.253|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E0B0] Disconnecting device.
    09:22:19.254|DEBUG|29|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] Release Interface C9B058
    09:22:19.254|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] enableBypass true true
    09:22:19.254|DEBUG|23|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::disconnect] [13F4E0B0] device disconnected.
    09:22:19.276|DEBUG|9|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\Ron\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    09:22:19.280|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3251AF1B] Login-Finished Login Handler. Client: IntelliSync
    09:22:19.280|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3251AF1B] Login-Device login succeeded, device online.
    09:22:19.282|DEBUG|9|Rim.Desktop.Services.Device|0|[desktop_device_connection:eviceUtilities::GetDeviceRegistryProperty] HardwareIDOverride not found.
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|Device report already sent today skipping.  Device: PIN:0x3251AF1B
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|[ProcessDeviceLoginRequest] Exit.  Device: PIN:0x3251AF1B
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Device Login], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoginCurrentDevice>b__11()
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Device Login], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 41947
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Characteristics]], STATE: Pending, TRANSITION: none, OPERATION: none
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Characteristics]], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnDevicePropertyChanged>b__41()
    09:22:19.287|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Characteristics]], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
    09:22:19.288|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Online]], STATE: Pending, TRANSITION: none, OPERATION: none
    09:22:19.288|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Online]], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnDevicePropertyChanged>b__42()
    09:22:19.288|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [[PIN:0x3251AF1B] Publish Device Attributes Changed. [Online]], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 0
    09:22:19.289|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device attribute changed.
    09:22:19.289|INFO |1|Rim.Desktop.CertSync|0|CertSync current device attribute changed.
    09:22:19.289|DEBUG|1|Rim.Desktop.AppManagement|0|Loader client service supported by device: PIN:0x3251AF1B
    09:22:19.290|INFO |1|Rim.Desktop.Shell|0|[DeviceAttributesChangedEventHandler] DeviceState: Device: PIN:0x3251AF1B Attached: True Inoperative: False OnlineState: Online DefaultTransport: USB.
    09:22:19.292|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. Current:  New:
    09:22:19.292|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. No change, ignore.
    09:22:19.292|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device attribute changed.
    09:22:19.292|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync current device attribute changed - online attribute changed, set the sync button.
    09:22:19.292|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button.
    09:22:19.292|INFO |1|Rim.Desktop.IntelliSync.|0|IntelliSync set the sync button - device is online, add the sync button.
    09:22:19.292|INFO |1|Rim.Desktop.CertSync|0|CertSync current device attribute changed.
    09:22:19.355|DEBUG|1|Rim.Desktop.CertSync|0|Fetched 0 new certificate(s), Updated 0 existing certificate(s) from Source
    09:22:19.355|INFO |1|Rim.Desktop.CertSync|0|Creating certificate sources
    09:22:19.355|INFO |1|Rim.Desktop.CertSync|0|CertSync Library Instance - Initialized
    09:22:19.355|INFO |1|Rim.Desktop.CertSync|0|CertSync Preference Library Instance - Created
    09:22:19.356|INFO |1|Rim.Desktop.CertSync|0|CertSync Server Library Instance - Created
    09:22:19.356|DEBUG|1|Rim.Desktop.CertSync|0|CertSyncLib initialized with device: 3251AF1B
    09:22:19.356|DEBUG|1|Rim.Desktop.CertSync|0|ICertSyncPreferenceLib initialized with device: 3251AF1B
    09:22:19.356|DEBUG|1|Rim.Desktop.CertSync|0|updating CertUsageFiltersTypes
    09:22:19.356|DEBUG|1|Rim.Desktop.CertSync|0|updating CertTabFiltersTypes
    09:22:19.358|DEBUG|1|Rim.Desktop.AppManagement|0|Loader client service supported by device: PIN:0x3251AF1B
    09:22:19.358|INFO |1|Rim.Desktop.Shell|0|[DeviceAttributesChangedEventHandler] DeviceState: Device: PIN:0x3251AF1B Attached: True Inoperative: False OnlineState: Online DefaultTransport: USB.
    09:22:19.359|INFO |1|Rim.Desktop.Shell|0|PIN:0x3251AF1B CheckForDeviceSoftwareUpdate
    09:22:19.361|INFO |1|Rim.Desktop.Shell|0|Create DeviceLoaderSession.  Device: PIN:0x3251AF1B Type: CheckDeviceSoftwareUpdates.
    09:22:19.361|INFO |1|Rim.Desktop.Shell|0|[LoaderSession Device: PIN:0x3251AF1B Type: CheckDeviceSoftwareUpdates] Create DeviceLoaderSession.
    09:22:19.363|DEBUG|1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3251AF1B] InternalAcquireDeviceRequest Device requested. Online: True Client: DeviceLoaderSession Priority: 20 Transport: USB
    09:22:19.369|INFO |46|Rim.Desktop.Services.DeviceManager|0|[PIN:0x3251AF1B] HandleDeviceRequest OnAcquired. Client: DeviceLoaderSession Token: System.Object Result: Ok
    09:22:19.371|DEBUG|46|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::LoaderClientIN:0x3251AF1B] Creating LoaderClient. 26578809
    09:22:19.371|DEBUG|46|Rim.Desktop.Services.Device|0|[LoaderClientModel::LoaderClientModel] Loaded "C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\LoaderClient.dll", version: 6.0.1.33, date: Jun  7 2011
    09:22:19.379|DEBUG|46|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::HandheldAgent::HandheldAgentLoader::LoadDeviceConfiguration|PIN:0x3251AF1B] Acquiring Handheld Agent properties.
    09:22:19.379|DEBUG|46|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnectionIN:0x3251AF1B] "Rim.Desktop.Services.Device.HandheldAgent.HandheldAgentLoader" client requesting device connection.
    09:22:19.379|DEBUG|46|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B]  Establishing new connection to device.
    09:22:19.379|DEBUG|46|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4DF30] Connecting to device.
    09:22:19.385|INFO |51|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0x6B0, THREADNAME="Unnamed"
    09:22:19.385|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] Acquire Interface RIMDESKTOPCHANNEL on device B8F798
    09:22:19.386|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] enableBypass false false
    09:22:19.386|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] Disable Bypass
    09:22:19.721|DEBUG|20|RimDeviceManager.exe|0|[1B1C] Enable Serial Bypass. Current State: false New State: false
    09:22:19.746|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] lockPassword. TRUE
    09:22:19.976|DEBUG|20|RimDeviceManager.exe|0|[4B4] [3251AF1B:B8F798] lockPassword. FALSE
    09:22:19.976|DEBUG|29|RimDeviceManager.exe|0|[4B4] [3251AF1B:C9BEE0] Device Connection Acquired
    09:22:19.977|DEBUG|46|Rim.Desktop.Services.Device|0|[IDesktopChannelConnectionImpl::connect] [13F4DF30] Connection to device established.
    09:22:19.977|DEBUG|46|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceInternal::AcquireDesktopChannelConnection|PIN:0x3251AF1B] Device connection established by "Rim.Desktop.Services.Device.HandheldAgent.HandheldAgentLoader".
    09:22:19.977|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_get_databases_summary] _get_databases_summary. MultiSource: false.
    09:22:19.977|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_refresh_databases] _refresh_databases. MultiSource: false
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: CustomWordsCollection Version: 0 Entries: 1092 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Key Store Options Version: 0 Entries: 1 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Agent Version: 1 Entries: 376 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: KeyStoreManager Version: 0 Entries: 1 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Profiles Options Version: 1 Entries: 1 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Attachment Data - Calendar Version: 0 Entries: 0 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Quick Contacts Version: 0 Entries: 2 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Data Cache Version: 1 Entries: 21 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Configuration Channel Version: 1 Entries: 5 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Learning Data Version: 0 Entries: 304 Size: 0
    09:22:20.242|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Device Options Version: 1 Entries: 0 Size: 0
    09:22:20.245|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Call Logs Version: 0 Entries: 194 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mobile Network Options Version: 1 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WTLS Options Version: 0 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - All Version: 0 Entries: 386 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Firewall Options Version: 0 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book Options Version: 0 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Options Version: 0 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Categories Version: 0 Entries: 4 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Locations Version: 0 Entries: 2 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Calendar Version: 5 Entries: 1327 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Default Service Selector Version: 2 Entries: 3 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Version: 2 Entries: 107 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Random Pool Version: 0 Entries: 1 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: RMS Databases Version: 1 Entries: 12 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recent Contacts Version: 0 Entries: 130 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Purged Messages Version: 0 Entries: 0 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Application Permissions Version: 1 Entries: 108 Size: 0
    09:22:20.246|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Trusted Key Store Version: 0 Entries: 76 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Enhanced Gmail Plug-in Version: 17 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Address Book - Last Used Hints Version: 0 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SlideshowToGoPrefs Version: 1 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PIN Messages Version: 3 Entries: 0 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folder Id Version: 0 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Code Module Group Properties Version: 1 Entries: 55 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Options Version: 1 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Location Based Services Version: 0 Entries: 0 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Message List Options Version: 1 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Policy Version: 0 Entries: 0 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Channels Version: 1 Entries: 0 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Compatibility Settings Version: 0 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PasswordKeeper Version: 1 Entries: 0 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: WordToGoPrefs Version: 1 Entries: 1 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Folders Version: 1 Entries: 2 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SMS Messages Version: 5 Entries: 139 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone History Version: 0 Entries: 356 Size: 0
    09:22:20.247|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Saved Email Messages Version: 3 Entries: 11 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Smart Card Options Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Handheld Key Store Version: 0 Entries: 76 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Map Settings Version: 0 Entries: 10 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PGP Key Store Version: 0 Entries: 0 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SheetToGoPrefs Version: 1 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Suretype options Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: SQLite Keys Version: 1 Entries: 0 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MemoPad Options Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BlackBerry Messenger Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input Method Switcher Option Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network Favorites Version: 0 Entries: 0 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: MMS Messages Version: 1 Entries: 0 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Theme Settings Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: ITUTPredictive Multitap options Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Input System Properties Version: 0 Entries: 1 Size: 0
    09:22:20.248|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Recipient Cache Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BackupAssistant settings Version: 1 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BIS Account Data Version: 1 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Content Store Version: 1 Entries: 0 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Voice Activated Dialing Options Version: 1 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Folders Version: 0 Entries: 9 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Certificate Options Version: 0 Entries: 0 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memos Version: 0 Entries: 20 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TCP/IP Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Clock Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: BBGroups Version: 0 Entries: 8 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: VideoRecorder Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Camera Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Bluetooth Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Service Book Version: 2 Entries: 18 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: TLS Options Version: 0 Entries: 1 Size: 0
    09:22:20.249|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Messages Version: 1 Entries: 0 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Browser Bookmarks Version: 1 Entries: 2 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Phone Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Alarm Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Network History Version: 0 Entries: 0 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: File Explorer Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: AutoText Data Version Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Tasks Version: 2 Entries: 7 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Memory Cleaner Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: DocsToGoCommonPrefs Version: 1 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Diagnostic App Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: PasswordKeeper Options Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Mailbox Icon Management Options Version: 1 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Secure Email Decision Maker Version: 0 Entries: 1 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl::_parse_database_names] Adding Database. Name: Messages Version: 3 Entries: 40 Size: 0
    09:22:20.250|DEBUG|46|Rim.Desktop.Services.Device|0|[DeviceDatabaseAccessImpl

    The logfile was extremely big.  BTW, I attached the entire log in the email replay. 
    Also I'm running iTunes 10.4.1.10.

  • BB Desktop Mgr Error Msg While Syncing

    Hello all,
    I have a BB Storm 9530 (all updated) and an using BB Desktop Mgr for Mac (iMac all updated).  I am Syncing via USB with the standard Mac programs (Address Book, ICal, Media, etc.)  
    When Syncing, an error box appears when the sync icon is spinning/hanging by the Contacts.  The BB Desktop software icon in the Dock jumps up.  The error box (useless for troubleshooting) says "A Sync error occurred. Please retry the sync.) When I click "ok" the sync continues & finishes.
    ANALYZING THE "LOG" FILE, I SUSPECT THE FOLLOWING:
    2009-10-16 08:43:25.795 ERROR*** default     pimSync   Exception during sync: Unable to fault in data reference Data with length 13558
    2009-10-16 08:43:25.795 ERROR*** default     pimSync   An exception of type ISyncDataReferenceException occured because: Unable to fault in data reference Data with length 13558
    Additionally, in the BB Desktop Mgr software screen, there is an asterisk/triangle on Calendar (only) that says "One or more of the selected calendars are read-only and can only be sync'd from you computer to your device".  I suspect this is the "birthday" object (read only) which is unchecked.  How do you deal with this?  Why is it an error/warning?
    I am disappointed to find that BB/Apple do not support this new software product with a telephone/chat/email submission. Hopefully, you all can help!
    Thanks in advance!
    Pat S, NY
    Thanks in advance for any assistance!
    Pat S., NY

    Thank you for your reply.  The sync process "completed" (went past contacts and through the media) but an error msg appeared that said that there was an error and that I should re-sync.  I do not know if each/every item was successfully merged.  I wish there was a way to know what the error was and what did not sync. I was hoping someone would have an understanding of the two log lines I posted.  Thanks!
    Thanks in advance for any assistance!
    Pat S., NY

  • Desktop Mgr 5 not compatible w/ BB OS 6?

    Hello,
    Wondering if there's known issue with BB's running OS 6 being incompatible with Desktop Mgr v. 5 (5.0.0.11).
    We've run into this on multiple computers running Desktop Mgr v. 5, where when a BB running OS 6 is connected, the Desktop Mgr crashes.
    I can connect a BB up running OS 5 and have no issues, but once I upgrade that same BB to OS 6 Desktop Mgr will crash - once Desktop Mgr recognizes the device, it freezes, then I get the pop up giving me the option to send an error report. Regardless of if I send/don't send the report, Desktop Mgr then closes. If I relaunch, it does the same thing.
    I've reinstalled Desktop Mgr v. 5 but get the same result.
    I don't have this issue with Desktop Mgr v. 6, but problem is is that we have a number of laptops out there with Desktop Mgr v. 5 along with BB devices on OS 6, that I won't be able to get to in a timely manner.
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    Thanks,
    Jim

    I own approximately half of Automatic Duck.
    http://www.automaticduck.com/about_us/
    Be sure to see us at NAB.
    http://www.automaticduck.com/nab/

  • What is new in Remote Desktop Client Update 3.8.2 v1.1?

    What is new in Remote Desktop Client Update 3.8.2 v1.1? Also, how can we tell if clients are on 3.8.2 v1.1 and not 3.8.2 from ARD? Apple isn't providing us with detailed information so I am reaching out to the community.
    THanks,
    Andrew

    Yeah, it tells you nothing which is why I posted. Here is what they link you to: About Remote Desktop Admin 3.8 - Apple Support
    No details

  • Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days.

    Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days". This is also the case with HP Printer Software update 3.0 and Digital Camera RAW Compatibility Update 6.03. Clicking the "update" button for these doesn't appear to install the software, but lists it in the "Updates Installed in Last 30 Days" without removing it from the Software Update queue.

    Thank you. I tried that and even gave it a few days to do its thing, but I still get the same results. Remote Desktop, HP Printer, Digital Camera all still appear in "Available Updates", but the same versions appear under "Updates Installed in the Last 30 Days". BTW, I had to manually install the Safari 8.0.4 update because it also wasn't updating.

  • Remote Desktop Client update 3.8.2 keeps appearing

    I installed the remote desktop client update 3.8.2 on my mini (Yosemite) without any probs. On my Air it is appearing over and over again although it shows up (5 times in the meantime) as being installed correctly.
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    Thanks
    Stefan

    Try re-indexing Spotlight.
    Spotlight – Re-index
    If that doesn't work, try control - clicking on the update to see if you get a Hide Update option.

  • What is Remote Desktop Client Update v 3.8.2

    Why do I need Remote Desktop Client Update 3.8.2

    It's just something that comes built into every Mac. You can either download it or right click the update and choose "Ignore" or "Hide". It's a very small update that doesn't take long to download or install so it's probably easier in the long run just to click the "Update all" button in the App Store when you see more than one update available along with 10.10.2 for example.
    You can also have these updates install automatically. See the bottom of the first link "App Store preferences" for how to do this:
    Mac Basics: Mac App Store is the built in way to purchase and update software - Apple Support
    Update OS X and App Store apps on your Mac - Apple Support
    Software update, upgrade--what's the difference? - Apple Support

  • Desktop Mgr 6 - "Music services failed to load"

    I've got a T-Mobile Curve 8520.
    This afternoon I uninstalled Desktop Mgr 5.0.1 and Office 2007 (with Outlook). I then installed Office 2010 (with Outlook), and finally installed the new Desktop Manager 6.0.0.
    Almost everything works, but when I try to go to the Music page in the new Desktop Manager I see this:
    Music services failed to load
    An unexpected error occurred.
    I've confirmed that the media card is enabled to act as a Mass Storage Device. I've rebooted the laptop, and shut down and restarted the 8520. I've closed and opened and closed Outlook and Windows Media Player. Desktop Manager is configured to use WMP, not iTunes.
    Does anybody have any ideas as to how to fix this?
    Thanks,
    Steve
    Solved!
    Go to Solution.

    Thanks, I didn't even think of looking there. (Sure feel dumb now! )
    An error I see in the log states "INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values". The parameter involved relates to a path. It occurred to me that the problem may be due to my music library being stored on a NAS and not the local hard drive, so I removed that library and only used a music library on my D: drive (same physical drive as C: ), but the problem remained.
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    I've attached the log to this post. Thanks for your help.
    Attachments:
    Desktop.txt ‏188 KB

  • HT201358 I am getting the unexpected error occurred of: The update "Remote Desktop Client Update" can't be installed.  What to do? thanks!

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